Splashtop Pros and Cons

So far Splashtop has worked for me flawlessly. Connections with clients are quick, stable, and offer all the features I require. I do not have a clientele that requires 24/7 monitoring so to be able to come in on request is a bonus and save travel time in terms of an inperson visit. The features required by my service, reboots, file transfers, access to task manager makes my job effortless.For most of my clients, the process of setting up Splashtop for use is easily with in their capabilities. I have not had need to contact Customer Support which may be a result of a balance and well built platform. i've used splashtop several times a week which provides an increase in time to address even more clients in a given time frame. Review collected by and hosted on G2.com.

The only issue I've run into is that my clientel, who tend to be elderly, sometimes have a problem with trying to install Splashtop for the first time. This isn't a Splashtop issue specifically, because we expect users to have a basic understanding of how things work. I just happen to cater to a group of users with minimal or non existent computer skills. Review collected by and hosted on G2.com.

What I love:

- Incredibly easy deployment.

- If the connection on both ends is any better than 5mbps x 5mbps, the entire session runs smoothly with ZERO disconnects.

- Can rename PCs without altering system settings.

- Stealth operation is easy.

- Support team is quick to respond and very helpful. Review collected by and hosted on G2.com.

- The constant authorization emails when adding the business app to a new PC or signing into the business app for the first time on a PC. Review collected by and hosted on G2.com.

It works much more often that Teamviewer did. We had a lot of issues with Teamviewer and they seemed to not care. I have had no problems with Splashtop. Good customer support. Review collected by and hosted on G2.com.

It is easier to type on you local desktop and cut and paste copy to the remote. It is hard to see your mouse curser. We did not get a notification to renew. When we did, for some reason we are now getting a lot of email. Including emails to do surveys like this. Review collected by and hosted on G2.com.

I use Splashtop on an almost daily basis to remote into both Windows and Mac systems. The Splashtop streamer is very efficient, allowing high-quality remote desktop sessions. This is so good that you can watch a video (e.g., YouTube) over a remote connection with little to no degradation in quality. I use a mix of Windows and MacOS systems, and the support for both the streamer (target system) and the client is great on both. I have also used the Linux streamer. It is good, but probably a step or two behind the Mac and Windows streamers.

Setting up Splashtop is a breeze. You can effortlessly create a package from your online account, which can then be downloaded to the system you wish to remote into. This streamlined process makes setup a turnkey operation, eliminating any potential headaches.

Security is always a factor when opening up remote access to systems. Splashtop provides two-factor authentication (2FA) out of the box. I highly recommend turning this on. I hope that Splashtop expands the available factors in the future (Passkeys, FIDO2/Yubikeys). Review collected by and hosted on G2.com.

The biggest frustration I have with Splashtop is the access model. I work from various laptops and desktop systems. If I leave a connection open on my desktop during the day and then I am working from my laptop, I cannot open a connection. I have to go in and force a disconnect of the existing system. It would be nice if it would just connect and allow the second connection, but I am assuming this breaks the Splashtop licensing model. An alternative would be to make it a one-step process, where connecting to a system that already has a connection would prompt you to disconnect the other session (instead of having to go into settings and force the disconnect and wait for it to happen).

I can live with the Splashtop subscription's 10-host limit. I would just like to see a better solution for accessing those 10 hosts from different systems. Review collected by and hosted on G2.com.

Easy to use, wide range of compatibility, versatile with wide range of resolutions, great security options, great management of access by user and device, ease of implementation, pricing. Review collected by and hosted on G2.com.

Not run into anything I can say I dislike. Review collected by and hosted on G2.com.

With Splashtop for Business and Splashtop SOS, I have the versality i need to provide support to my clients. I use Splashtop for Business on servers and critical workstations and SOS for quick remote support and find they both provide a stable remote experience, even on slow client internet connections. HIPPA conpliance is a added plus, if you deal with medical clients and the encryption is built in, not requiring any add ons. I cannot comment on Splashtop Support, as I have never needed support, in all of my years using it. Splashtop is continuously adding new features, but the product continues to remain easy to use. In my opinion, Splashtop is the most cost effective, feature rich, easy to use, solution for remote support on the market today. Review collected by and hosted on G2.com.

The Splashtop features can be somewhat confusing for the first time buyer. Review collected by and hosted on G2.com.

The SOS client app, the way that is so fast when open and only need to open and start helping the user Review collected by and hosted on G2.com.

Some times, the app won't open, it happens like 3 times since a bought it Review collected by and hosted on G2.com.

the sign up is easy - it is user friendly. shows exactly what is on my work computer. I use the product on the weekend when I want to stay ahead of the madness. Review collected by and hosted on G2.com.

not much. It is quite friendly. does not have that annoying must move mouse or you have to log in again. Review collected by and hosted on G2.com.

After an accident left me with long-term injuries that make walking painful, I subscribed to Splashtop Business. There’s only room for my desktop PC on the other end of the house, but I can access it from my small-capacity bedside laptop. Now I can use the desktop PC via my laptop and work more comfortably. Besides being able to work from home, our family PC is on the lower level of our home. I can keep an eye on what the kids are doing on that PC even though I can't be down there with them. I only needed Tech support once and they were very helpful when I needed them. I use Splashtop almost every day and don’t know what I’d do without it. Review collected by and hosted on G2.com.

Haven't found anything to dislike about Splashtop Business. Review collected by and hosted on G2.com.

Easy and fast connection, very good price Review collected by and hosted on G2.com.

everything ok, no dislike, only 10 PC available Review collected by and hosted on G2.com.