it is easy to use and simple to deploy. You can even customize the app with your own branding. Review collected by and hosted on G2.com.

Some way to execute without the end-user having to download and install would be good. Review collected by and hosted on G2.com.

It is east to use. splashtop remote Support is an easy to use tool for both users and adminstrators. Review collected by and hosted on G2.com.

Splashtop remote support is a good tool and I have not complaints Review collected by and hosted on G2.com.

It is easy to set up and install. Great layout with groups to separate client computers and several security options. It is easy to integrate on client's domain. Review collected by and hosted on G2.com.

This is mostly a suggestion but it would be helpful if it had the option to get a current snapshot/screen shot of each computer. That's the only thing I can think of that is "missing". Review collected by and hosted on G2.com.

I really like the simplicity of the product. It is very user friendly for my technicians but also has advanced features that are not found in other similar products. We rarely have issues utilitzing Splashtop for all of our support needs. Review collected by and hosted on G2.com.

I wish there was a better option for installing and using Splashtop on Chrome devices. We have struggled in this area and do not deploy Splashtop on our Chrome devices for this reason. Review collected by and hosted on G2.com.

What I like best about Splashtop SOS is its fast, reliable remote access, which allows me to troubleshoot and provide support in real-time with minimal lag. The interface is easy to use, even for non-technical users, and the connection quality is consistently high, making remote support seamless and efficient. Review collected by and hosted on G2.com.

The only downside to Splashtop SOS is that some advanced features, like file transfer and multi-monitor support, are available only in higher-tier plans. It would be great to have more of these features included in the basic package to provide even more value for users needing comprehensive support. Review collected by and hosted on G2.com.

Instant help for my clients, no travel required Review collected by and hosted on G2.com.

No downsides I can think of at this time Review collected by and hosted on G2.com.

Reasonably priced, never down, consistent performance, consistent pricing over the years. Review collected by and hosted on G2.com.

Not much, the product works great for us! Review collected by and hosted on G2.com.

Great features and great price. Everything always works Review collected by and hosted on G2.com.

I like it all. I can complain about anything Review collected by and hosted on G2.com.

Easy to use and engage with customer, reliable and fast Review collected by and hosted on G2.com.

Requires the user to install the software which is annoying for many Review collected by and hosted on G2.com.

I have found Splashtop SOS to be much less complex for the end user. This is critical, because at the time a user needs on-demand support, it's typical that they are in some degree of distress and don't want to be bothered with a complex download and installation process. It also works great for mobile devices; I feel that Splashtop has it all over its competition in this regard. Review collected by and hosted on G2.com.

There's only one negative I can think of and it's not really anything the Splashtop folks can fix. When Splashtop SOS is installed on a Mac, Apple's security configuration is such that the end user has to go through a few gyrations to permit screen access and remote control. To a non-technical user, this can be confusing. Review collected by and hosted on G2.com.