I use Splashtop Remote Support for IT remote support, and I find it very easy to use. I like the remote access capabilities and the ability to handle patch updates efficiently. The detailed information and logs are really helpful. I also appreciate that I can deploy the streamer via Intune easily, and the initial setup was very easy. Review collected by and hosted on G2.com.

Nothing I can say I dont like Review collected by and hosted on G2.com.

I love how simple it is to get remotely connected to users outside our organization using Splashtop Remote Support. The unattended remote access feature is incredibly easy to configure, especially for satellite offices that are not connected to our primary office via VPN. I appreciate that the URL is simple to communicate to a remote user, with the executable or dmg file conveniently auto-prompting to download. This provides a very nice client experience. I also find the initial setup to be super easy, with clear and comprehensible licensing, and the client software is very intuitive with a simplistic configuration. Additionally, Splashtop Remote Support has remained at a reasonable cost, even when other vendors increased their fees substantially, making it cost-effective. All these aspects have contributed to a seamless and valuable experience in providing on-demand user support. Review collected by and hosted on G2.com.

Honestly, there is nothing I dislike about Splashtop. It is a superior service/product, as far as cost, to other similar services that offer the same. Review collected by and hosted on G2.com.

It’s seamless and one of the best, especially for audio and video. Review collected by and hosted on G2.com.

The licensing is complex. You really need to understand it in detail and clearly explain your requirements before you buy. Review collected by and hosted on G2.com.

Splashtop has genuinely made remote work significantly easier for me. It’s simple to set up, connects quickly, and feels very stable even with slower internet connections.

What I really like is how lightweight and straightforward it is compared to other remote tools. It doesn’t slow down the system, and the connection stays consistent; file transfer, multi-monitor support, and sound streaming all work seamlessly. Review collected by and hosted on G2.com.

The only thing I’d improve is the occasional reconnection lag when switching networks or waking a computer from sleep. But that’s a small issue compared to how reliable it’s been overall. Review collected by and hosted on G2.com.

I absolutely love how simply connecting to a remote computer can be compared to other platforms we've used. One click connect and you're in. Seamless regardless if it's Mac or PC. Review collected by and hosted on G2.com.

Billing support was disappointing when I had an expired credit card. Rather than honor my existing long time deal with them, they took it as an opportunity to renew my account under new more expensive terms. Review collected by and hosted on G2.com.

Splashtop is very affordable and simple to use. It is easy to setup. It is much simpler to use than all other RMM tools that I have used. And with so many other RMMS using Splashtop remote access using their RMM make more sense by not using an additional product. Review collected by and hosted on G2.com.

One big issue that really needs to be addressed is that sometimes clients have their own Splastop account they use for employee's remote access. Unfortunately, there can only be one account on a remote computer. Review collected by and hosted on G2.com.

Splashtop Remote Support is beneficial for IT professionals and help desk teams due to its blend of performance, security, and ease of use. Our technicians can connect to devices with or without user presence, which is crucial for after-hours maintenance or emergency troubleshooting Review collected by and hosted on G2.com.

Splashtop Remote Support has some limitations and downsides. Cost of Subscription Tiers, file transfer is available based on subscription tiers, which can be a limitation for technicians needing to move files during sessions. Also, Splashtop integrates well with external ticketing platforms, but it doesn't offer a native ticketing system. Review collected by and hosted on G2.com.

I like how easy it is to connect to remote computers instantly with smooth performance and minimal lag. The interface is simple, and setup takes just a few minutes. It’s also great that it supports multiple users and devices with good security features. Review collected by and hosted on G2.com.

Sometimes the session can drop if the internet connection is unstable, and the mobile app interface could be a bit more user-friendly. Apart from that, it works very reliably for daily use. Review collected by and hosted on G2.com.

Fast remote connection, clean UI, Multi monitor support, Effective Support, Low maintenance cost, easy to install strong integration. Review collected by and hosted on G2.com.

Occasional connection drop if end user has unstable internet, multi monitor and graphics heavy sessions sometimes slowness. Review collected by and hosted on G2.com.

I use Splashtop to help manage about 100 client computers. I do monthly or quarterly maintenance on them remotely when the clients are not at work. It simply works. That's the main thing. The other thing I like is that it doesn't have any surprises, like big price jumps or failures. I have a few clients who prefer using their quick support, where they want to be there and provide me with a 9-digit code to access their computer.

In addition, I also use it to set up many of my clients so they can work remotely. It is a simple, secure way for them to do some of their work from home. Review collected by and hosted on G2.com.

I do have some hassle with multiple screened clients. I take my notes on one screen, so I only have one screen left for the client. Review collected by and hosted on G2.com.