Licensing model, ease of use, ease of integration Review collected by and hosted on G2.com.

nothing so far, is working good for us today Review collected by and hosted on G2.com.

So far Splashtop has worked for me flawlessly. Connections with clients are quick, stable, and offer all the features I require. I do not have a clientele that requires 24/7 monitoring so to be able to come in on request is a bonus and save travel time in terms of an inperson visit. The features required by my service, reboots, file transfers, access to task manager makes my job effortless.For most of my clients, the process of setting up Splashtop for use is easily with in their capabilities. I have not had need to contact Customer Support which may be a result of a balance and well built platform. i've used splashtop several times a week which provides an increase in time to address even more clients in a given time frame. Review collected by and hosted on G2.com.

The only issue I've run into is that my clientel, who tend to be elderly, sometimes have a problem with trying to install Splashtop for the first time. This isn't a Splashtop issue specifically, because we expect users to have a basic understanding of how things work. I just happen to cater to a group of users with minimal or non existent computer skills. Review collected by and hosted on G2.com.

What I love:

- Incredibly easy deployment.

- If the connection on both ends is any better than 5mbps x 5mbps, the entire session runs smoothly with ZERO disconnects.

- Can rename PCs without altering system settings.

- Stealth operation is easy.

- Support team is quick to respond and very helpful. Review collected by and hosted on G2.com.

- The constant authorization emails when adding the business app to a new PC or signing into the business app for the first time on a PC. Review collected by and hosted on G2.com.

With Splashtop for Business and Splashtop SOS, I have the versality i need to provide support to my clients. I use Splashtop for Business on servers and critical workstations and SOS for quick remote support and find they both provide a stable remote experience, even on slow client internet connections. HIPPA conpliance is a added plus, if you deal with medical clients and the encryption is built in, not requiring any add ons. I cannot comment on Splashtop Support, as I have never needed support, in all of my years using it. Splashtop is continuously adding new features, but the product continues to remain easy to use. In my opinion, Splashtop is the most cost effective, feature rich, easy to use, solution for remote support on the market today. Review collected by and hosted on G2.com.

The Splashtop features can be somewhat confusing for the first time buyer. Review collected by and hosted on G2.com.

The SOS client app, the way that is so fast when open and only need to open and start helping the user Review collected by and hosted on G2.com.

Some times, the app won't open, it happens like 3 times since a bought it Review collected by and hosted on G2.com.

The ease of administration and use. The product is very easy to install and use. The features allow easy control of the remote computer. Review collected by and hosted on G2.com.

I do not have any dislikes about using the product Review collected by and hosted on G2.com.

the sign up is easy - it is user friendly. shows exactly what is on my work computer. I use the product on the weekend when I want to stay ahead of the madness. Review collected by and hosted on G2.com.

not much. It is quite friendly. does not have that annoying must move mouse or you have to log in again. Review collected by and hosted on G2.com.

Remote access any time and on demand. Very easy to use and manage. Review collected by and hosted on G2.com.

Nothing so far. Every feature we need exists. Review collected by and hosted on G2.com.

You can Help any one without installing an app, it let you do everything as if you were sitted in front of the computer, very easy to use and all the features you need to work on a remote computer Review collected by and hosted on G2.com.

Sometimes if the remote PC has a very slow connection It access with not admin privilege Review collected by and hosted on G2.com.

Simplicity is key! From deploying, customizing, administering, and getting remote users connected, everything is geared towards simplicity. Review collected by and hosted on G2.com.

The last year of updates seem to have made the software buggier and more prone to crashing with multi-monitor setups on either end. Review collected by and hosted on G2.com.