Spiro Pros and Cons

Spiro automates so much of the typical CRM data entry that you can instead get right to the insights and information that matters. Our sellers love it for the easy logging of events and interactions and the reporting suite that they are comfortable using on their own. As a leader, I love the dashboards that we customized to clearly display the metrics that matter for our business so we can share performance transparently across the team. Review collected by and hosted on G2.com.

With such an open and customizable system, I wish there was an easier way to continuously improve. New features are released often and we don't yet have a solid way to integrate and update our processes to take advantage. I think the Spiro team could step in here to drive more value for customers. Review collected by and hosted on G2.com.

The incorporation of AI into CRM through Spiro has really revolutionized our customer relationship management. The suggestion for targeted action is particularly useful in allowing the prioritizing of sales efforts to maximize value for the business. Review collected by and hosted on G2.com.

Spiro has not seamlessly integrated with the other legacy systems that we have currently installed. This absence of seamless interoperability with previous software systems raised the base implementation time and difficulty. Review collected by and hosted on G2.com.

I like the AI features of Spiro and the constant reminders, follow up, and assistant tools to allow my sales team to sell and not worry about the admin duties. Spiro is user friendly, customizable, and always evolving to make our day to lives better. It is an excellent tool for any industry to use and grow with their customers. Review collected by and hosted on G2.com.

The down side to Spiro would be we did not find the company earlier. No matter what I ask the team is always will to explore options, work arounds, or new developments to even exceed my expectations. What's not to like? Review collected by and hosted on G2.com.

It is quick to use, holds all of our data as needed, and works great from the sales side of things. The 'assistant' feature is particularly helpful Review collected by and hosted on G2.com.

New features are released often and we don't yet have a solid way to integrate and update our processes to take advantage. I think the Spiro team could step in here to drive more value for customers. Review collected by and hosted on G2.com.

It is quick to use, holds all of our data as needed, and works great from the sales side of things. The 'assistant' feature is particularly helpful - I can set unique reminders based on which pipeline stage a client is in. Review collected by and hosted on G2.com.

The analytics takes some time to get the hang of. There are plenty of statistics to view, and they're very helpful once you can build some dashboards. Review collected by and hosted on G2.com.

It's easy to use and efficient. It's ai features are helpful. Review collected by and hosted on G2.com.

When we introduced it to our team it required steep learning curve. Review collected by and hosted on G2.com.

Flexibility as well as the ability to make Sprio our own. I love the fact we can be our own administrator and customize as we see fit. We continue to evolve, and we can easily add/modify as our sales organization develops. Plus the Customer Success team is just amazing! Very responsive and knowledgable.

Plus, I love the fact there are regular calls that explain updates, improvments, and future features. Review collected by and hosted on G2.com.

While the reporting is pretty easy, it can be a bit tricky depending on complexity of the report. The CS team is quick to jump in, but if you are a do-it-yourselfer, it can stump you from time to time. Review collected by and hosted on G2.com.

Solid CRM/SFA... But their customer intimacy and "above and beyond" service levels are the real reasons for championing this solution. Review collected by and hosted on G2.com.

I am a power user and there are features that really appeal to someone like me, but not to a market in its entirety. If history is an indicator, these features will be added over time. I'm probably best characterized as "impatient," Review collected by and hosted on G2.com.

User-friendly interface with intuitive navigation. Comprehensive customer support and training resources. Customizable dashboards and reporting tools for tailored analytics. Review collected by and hosted on G2.com.

Advanced features may require additional customization. Review collected by and hosted on G2.com.

The ease of use for users and administrators. The simple and easy customization of fields and report building. Reports auto update without having to rerun a query manually as an administrator. Lots of customization of user views in both the CRM and the reporting sides to ensure that private information or user-sensitive accounts are kept secure. A wonderful support staff that respond quickly. Review collected by and hosted on G2.com.

Not everything is perfectly customizable without help from Spiro staff; fields can be tricky to organize and use in filters; report building takes practice and can be difficult for those who are more technologically-challenged or inexperienced. Review collected by and hosted on G2.com.