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3.9 out of 5
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Spiceworks Cloud Help Desk
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311 Spiceworks Cloud Help Desk Reviews
4.3 out of 5
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Overall Review Sentiment for Spiceworks Cloud Help Desk
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AS
Verified User in Sports
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
Useful software that offers many features for IT departments in businesses of any size. Categories make it easy to find and sort tickets based on company needs. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
UI/UX could be a bit more appealing/user friendly. Everything seems dated but then again it is a free software so theres not much to complain about. Review collected by and hosted on G2.com.
AR
Verified User in Religious Institutions
Small-Business(50 or fewer emp.)
What do you like best about Spiceworks Cloud Help Desk?
I like the spice forum. Spiceworks has some excellent features but the forum give you a place to collaborate without hidden fees. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
The dependability of the software. It keeps freezing and crashing. Review collected by and hosted on G2.com.
MF
Mark F.
Freelance Consultant
Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
I've configured Spiceworks for multiple companies. It has everything one needs for service and asset management. On the service management side, customized ticketing templates, business rules, ticket escalation, integrated LogMeIn Rescue component for RDS. On the asset tracking side, a network scanner continually scans for devices to let you know when something's on or off. Spiceworks keeps track of all Meta data for each device and alerts you when something is reaching the end of service or shelf life. Custom alerts let you get alerts for just about anything you want. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
While Spiceworks is a completely viable Help Desk solution, it's not an out-of-the-box app. There are some limitations to ticket customization, and the knowledgebase is part of the entire Spiceworks online user community. Review collected by and hosted on G2.com.
GE
Gary E.
IT Manager
Information Technology and Services
Enterprise(> 1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
Great development of product features allowing for helpdesk and collaboration of a wide range community Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
Hard to criticize for the Cost of the product. Review collected by and hosted on G2.com.
IH
Verified User in Hospital & Health Care
Enterprise(> 1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
Ability to categorize the calls, search for whatever you'd like easily, and organization of the tickets Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
Every afternoon starting at 1pm CST, it becomes increasingly slow. I have to refresh the page several times an afternoon. I reboot every night as well. Review collected by and hosted on G2.com.
AS
Verified User in Sports
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
Efficient Help Desk software. Great for monitoring issues, finding trends in common problems, and helping us with our end user training Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
Wish the modules would be a little more separated, we dont need the Network Scanning feature, so it would be nice to just have a Help Desk version where that is all it does. Review collected by and hosted on G2.com.
UF
Verified User in Food & Beverages
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
So easy to use. very user friendly. Easy to manage and assign tickets Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
Too many ads in the page. Sometimes makes it look less professional Review collected by and hosted on G2.com.
UI
Verified User in Information Services
Enterprise(> 1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
Users within the company are easily able to open trouble tickets for IT issues. I am able to assign the tickets to and IT staff member to handle the ticket. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
There is an ongoing issue (mainly with Chrome, but have experienced it in IE) where tickets are not going through when users are submitting them. This has been going on for several months. Users are often having to submit the same ticket multiple times before it finally goes through.
Also, issues with it not saving when adding notes or when someone tries to accept or close a ticket. Review collected by and hosted on G2.com.
AL
Verified User in Law Enforcement
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
It does not over complicate things with flashy UI and needless bells and whistles, but it does give you everything you do need in a Helpdesk system. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
It can take some time to do a search through old tickets. Review collected by and hosted on G2.com.
AE
Verified User in Education Management
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
Tickets are easily tracked and shared among those in need. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
The back end took time to create, but otherwise it is an all around good product. Review collected by and hosted on G2.com.
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