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4.7 out of 5
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Spiceworks Cloud Help Desk
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311 Spiceworks Cloud Help Desk Reviews
4.3 out of 5
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Overall Review Sentiment for Spiceworks Cloud Help Desk
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AL
Verified User in Law Practice
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
I like that Spiceworks is free and that you are able to customize the fields. The setup is pretty painless, setup a server and install, upgrades are the same way. You can use keyboard shortcuts to create tickets, which can make the task of entering tickets pretty fast. They also provide views that allow you to switch between open tickets and my closed tickets, I use that feature a lot. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
Searching for a past ticket is near impossible. We haven't found a way to search that doesn't bring up either no results or way too many. We've also experienced where Spiceworks stops working, but we don't realize it and it ends up being a major issue. Review collected by and hosted on G2.com.
JM
Jeff M.
Director of Information Technology
Supermarkets
Enterprise(> 1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
Very simple to use and setup. Best quality is that even brain dead end-users can adapt and onboard without issues. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
Lack of a class or ability to hire an expert to help us configure it to utilize all the many many features we do not use. Easy to settle into complacency as it does it's main job without much effort or maintenance. Review collected by and hosted on G2.com.
AE
Verified User in Education Management
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
I would need to do it on a list:
1) its free
2) the support is amazing
3) It has a lot of flexibility when it comes to permissions, and level of access
4) It allows reporting on basically everything on the network, including tickets Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
I really can not think on anything I do not like. I see the software could have more features but its heading in the right direction Review collected by and hosted on G2.com.
JB
Justin B.
Computer Technician & YouTube Content Creator
Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about Spiceworks Cloud Help Desk?
You get your own helpdesk portal so it makes it easy for clients or coworkers to submit a ticket. You get a very professional email address, Along with getting to participate in a large community of professionals. Not to mention the spiceworks tools that are available. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
The network scanning tool is very very slow. I think the overall GUI could use a slight uplift. Review collected by and hosted on G2.com.
BQ
Brent Q.
Networking & Infrastructure Consultant
Small-Business(50 or fewer emp.)
"Used to be freemium and then went all vendor sponsored. Just an FYI if you want to deploy internal"
What do you like best about Spiceworks Cloud Help Desk?
Great tool for capturing systems, applications, and identifying issues in advance. The helpdesk is the natural extension of this since it allows an admin to see details about a users PC without asking them "what do you install recently" since SpiceWorks will have captured it. No room to claim nothing but have done something. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
The amount of vendor content can be too much. It is why it is free so it is always a fine line between too much and how much value you receive. Review collected by and hosted on G2.com.
SW
Steven W.
Desktop Support Specialist
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
I enjoyed the ease of use with the program Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
I disliked that when a user wanted to update the ticket by email they couldn't. Review collected by and hosted on G2.com.
AS
Andrew S.
Senior System Administrator
Publishing
Small-Business(50 or fewer emp.)
What do you like best about Spiceworks Cloud Help Desk?
Super easy and fast setup and easy for users to submit help tickets. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
Customizing the help ticket form can be a little difficult for non-web programmers. Review collected by and hosted on G2.com.
UH
Verified User in Hospital & Health Care
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
Being able to choose from several different labels for creating tickets to make it specific and easy for staff/students to read. Searching for tickets by ticket # makes it easy. Being able to search in search bar for the ticket number makes it easy to find the tickets, especially if they're from a date from a while back. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
Getting emails regarding new, updated, and closed tickets. Other than that, it is a good system. Review collected by and hosted on G2.com.
AH
Verified User in Hospital & Health Care
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
I like the fact that it is free and you are able to maintain and control what you need to see. I also like the reporting aspect of the software. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
Its kinda a resource hog and the customization isn't fully. Their are some things i would like to change like the ticket form and how its laid out but i can not. Review collected by and hosted on G2.com.
IA
Verified User in Airlines/Aviation
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
I like that it's Free, fairly easy to setup and administer. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
I dieslike the fact the user portal wasn't already translated : I had to translate to french Review collected by and hosted on G2.com.
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