Spiceworks Cloud Help Desk Reviews & Product Details - Page 7

Ease of use and ease of administration. Review collected by and hosted on G2.com.

Ads, but i understand that they need to make money somehow. Review collected by and hosted on G2.com.

You have the option of local or hosted help desk software, both free. You can bring tickets in from email or use a portal (but let’s be honest, you’re way more likely to get people to use email). Custom categories and attributes are great for custom reporting. Review collected by and hosted on G2.com.

As your team gets more complex you may not have the options you need to divide who sees incoming tickets Review collected by and hosted on G2.com.

It's free. we like the ability to create tickets within Spiceworks, email, user portal (even though we currently do not use the portal). The community where you can go and ask questions. then there's the addins to customize HD to your needs. Review collected by and hosted on G2.com.

It's free. email is the only support, but they are good at responding within a day, but sometimes that is not good enough. Recently we had to delete old tickets to speed up performance because it was crashing and we couldn't have that two days before classes started back up. Multiple departments cannot use it with a separate database. they will share everything. Review collected by and hosted on G2.com.

Very simple to use and easy set-up, the knowledge base is full of various technics and procedures, great source of knowledge for me team Review collected by and hosted on G2.com.

There are some weaknesses in the reporting tools, it does not support a multi-tenant environment and does not allow outside users to access app Review collected by and hosted on G2.com.

The price is the first thing that most people would agree is excellent. For the VERY low price of FREE, you get a full service help desk software system, and network monitor rolled into one. Since Spiceworks is free, that probably means that it isn't very good, right? Dead wrong, this software is as good or better than many paid softwares that I have used including Vivantio and ServiceNow. The reports that it is capable of producing are second to none. If you are looking to implement a low cost Help Desk solution that also works, then look no further, Spiceworks is the software that you need. Review collected by and hosted on G2.com.

The only drawback at all that I can name about Spiceworks is the length of time that it takes to complete a scan. I have see a scan with 4-500 devices on a network take >3 days. This is of course including multiple vlans, but still that is a very long time to wait on a scan to finish. Review collected by and hosted on G2.com.

Ease of Use is the ultimate selling point. We have a some employees with limited IT knowledge, so this helps cater to them as well as those who are accustomed to dealing with more complex software. It's also user friendly on the administrative end. Review collected by and hosted on G2.com.

The email process for updates could be better. It tends to send out too many emails as updates are made, however, this does help maintain good communication with staff as updates are made. I would prefer if it the administrator could choose to bypass email updates for minor issues that only need notification once the issue is resolved. Review collected by and hosted on G2.com.

Installed it and had it up and running in no time, immediately connected it to an office365 exchange mailbox and my users are able to send an email, have a ticket returned to them, and they are notified of the ticket completion. Review collected by and hosted on G2.com.

There are ads in the free version and the network scanning is a bit cumbersome, overall its pretty great. Review collected by and hosted on G2.com.

I liked that I could sort tickets by author, date, completion, etc. I also liked how intuitive it was to use. Review collected by and hosted on G2.com.

I wish it were easier to upload files to individual tickets, and I wish they sent me fewer email updates. I also cannot figure out how to delete tickets. Review collected by and hosted on G2.com.

We were able to setup a solid help desk ticketing system for free and helped us to be notified of fires quickly to minimize down time and company loses. Review collected by and hosted on G2.com.

Although software was very solid for ticketing system, does have a bit of a learning curve for features. Review collected by and hosted on G2.com.

The price! Aside from that, the amount of community support is amazing. If you have a problem and Google it, most likely you'll get directed to Spiceworks (Community Page). Review collected by and hosted on G2.com.

I wish there was a way to pay to remove all ads and make it look like more of a professional product. It's a pain to print out tickets when they include ads. Review collected by and hosted on G2.com.