(142)
4.8 out of 5
Visit Website
Sponsored
Claimed
This profile has been claimed by Spiceworks Cloud Help Desk, but it has limited features.
Do you work at Spiceworks Cloud Help Desk? Upgrade your plan to update branding and connect with profile visitors!
Do you work at Spiceworks Cloud Help Desk? Upgrade your plan to update branding and connect with profile visitors!
Spiceworks Cloud Help Desk
Top Rated Spiceworks Cloud Help Desk Alternatives
Video Reviews
Review by
No More paper! Cleaned up our data!
311 Spiceworks Cloud Help Desk Reviews
4.3 out of 5
The next elements are filters and will change the displayed results once they are selected.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
Overall Review Sentiment for Spiceworks Cloud Help Desk
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
We strive to keep our reviews authentic.
G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner.
TG
Timothy G.
Support Specialist
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
Spiceworks is impressive in both its software offering and community all while maintaining a free-to-low cost model. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
Spiceworks does not seem to be designed with billable hours in mind which serves as a stark contrast to other ticketing software. Review collected by and hosted on G2.com.
AI
Verified User in Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
Ease of use, full customization and great customer support! Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
I haven't been able to find anything I dislike about this product. Review collected by and hosted on G2.com.
UL
Verified User in Law Practice
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
The framework is super easy to use! It’s such an easy way to streamline the process of someone experiencing a problem to having that problem resolved. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
Occasionally, the program glitches and resends responses and emails. I wish there was an easier way to merge tickets as well. Review collected by and hosted on G2.com.
AI
Verified User in Information Technology and Services
Small-Business(50 or fewer emp.)
What do you like best about Spiceworks Cloud Help Desk?
I like that this platform is free, and has allowed us to compile a ticketing system, inventory, and a user list. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
The program sometimes is laggy, as it will not let me add items to inventory or people to the list. It will just keep the loading screen up forever. They also phased out their archives Review collected by and hosted on G2.com.
UE
Verified User in Education Management
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
We have been using Spiceworks in our school district for over four years. It is easy for teachers to create tickets and receive updates from us as we work on the issues. There is also a mobile app that we can be alerted to tickets when we're on the road. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
Occasionally need to reboot the services. Review collected by and hosted on G2.com.
AE
Verified User in Education Management
Small-Business(50 or fewer emp.)
What do you like best about Spiceworks Cloud Help Desk?
I like that spiceworks is a free to use software with minimal ads and all the functions I need from a HelpDesk system Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
I’ve had multiple crashes in the year and a half I have used it. Review collected by and hosted on G2.com.
TV
Tim V.
Owner
Information Technology and Services
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
Ease of setup and migration to Spiceworks. Cost, of course. Add-ons help extend some functionality. Highly suggest the following Add-Ons; Helpdesk Powerpack, Helpdesk Queue, Helpdesk Responses, and Subcategories for 7.3+. Uses SQLite, so custom reports are able to be designed with references to multiple tables. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
Built-in portal is difficult to customize without a developer to assist. SLAs and Priorities are very simple without an add-on or a developer. Dashboard isn't as customizable as it would lead you to believe. Only three out-of-the-box statuses; Open, Waiting, Closed. The answer to extend that is to ignore the built-in status field and create a custom attribute which breaks inherent functionality. Review collected by and hosted on G2.com.
AP
Verified User in Primary/Secondary Education
Enterprise(> 1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
I love the ease of use Spiceworks provides in addition to its competitive pricing (free!). Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
I have experienced a few slowdowns in my year of using Review collected by and hosted on G2.com.
JS
John S.
Assistant Manager, Network/IT
Pharmaceuticals
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
The Spiceworks Help Desk is very user friendly and can be customized to meet a variety of specific requirements. The Spiceworks support team is very helpful in the event that issues arise. The Spiceworks Community is also very useful for sharing knowledge with other IT professionals. The Help Desk is available for either an in-house or cloud-based installation. Both work equally well. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
The Spiceworks Help Desk has a feature that can scan your network and create an inventory of all devices. Although this is a nice feature, the inventory is usually not very accurate and at times is inconsistent. This usually requires an admin to clean up the inventory list, which can be cumbersome when a large number of devices are added. Review collected by and hosted on G2.com.
BD
Brett D.
Chief Technology Officer
Enterprise(> 1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
We use this software across all five of our locations. It helps us collaborate and tackle problems more efficiently since we are on different continents and time zones. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
There really isn't much that we do not like, the only thing we wish it had was more accurate reporting. Review collected by and hosted on G2.com.
Spiceworks Cloud Help Desk Categories on G2
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
