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4.8 out of 5
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Spiceworks Cloud Help Desk
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311 Spiceworks Cloud Help Desk Reviews
4.3 out of 5
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Overall Review Sentiment for Spiceworks Cloud Help Desk
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JS
Jamie S.
Technical Support Specialist
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
We used Spiceworks at an onsite for a while. It was great for the basics, had an easy to understand format, and input tickets very well. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
It didn't do a great job in updating users when their computer was ready for pick up. It was also limited in what we could pick for ticket title lines, subjects, and it was hard to attach documents. Review collected by and hosted on G2.com.
TB
Terica B.
Data Services Coordinator
Education Management
Mid-Market(51-1000 emp.)
AE
Verified User in Education Management
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
A powerful help desk system with tons of features and customization, whether it's built-in or community provided. You can build as you like to fit your needs. It is easy to use and integrates well with Active Directory for user accounts and single-sign-on. The user portal is great as well and can be linked to a public facing web page. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
There's not much to dislike about Spiceworks since you can customize it however you want. The only thing is if you use the inventory side of it, it might be a bit slower if you have a huge network (1000+ devices) Review collected by and hosted on G2.com.
TB
Tarun B.
IT System Administrator
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
Application and support is free plus several other inbuilt tools like Inventory, Reporting, Network management, Software management etc Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
Sometimes Spiceworks reports False positives and sometimes it fails to uninstall applications from remote clients Review collected by and hosted on G2.com.
NT
Nick T.
Sr. Systems Administrator
Small-Business(50 or fewer emp.)
What do you like best about Spiceworks Cloud Help Desk?
Spice works has been the best free product I have came across since the beginning of my entire career. What Spice works has done with our problem and requesting handling is unreal. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
There has yet to be anything I dislike about this product. Being that it's completely free for the self hosted version you will be hard pressed to find a real deal breaking issues. Review collected by and hosted on G2.com.
UO
Verified User in Oil & Energy
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
It's free and does a good job tracking, updating notifying trouble tickets Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
There are a lot of ads and the load time can be slow Review collected by and hosted on G2.com.
IU
Verified User in Utilities
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
Love this product, gives us insight and history to our tickets, very flexible and lots of add ons from other users, their user conference is the best IT conference ever Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
I’ld Say it isn’t updated as often as it should be Review collected by and hosted on G2.com.
NT
Nicholas T.
System Administrator
Small-Business(50 or fewer emp.)
What do you like best about Spiceworks Cloud Help Desk?
Spiceworks is easy to use and setup, our T1 and T2 helpdesk support team had a very short learning curve when we moved from Freshdesk to Spiceworks Help Desk. The level of customization that Spiceworks has is insane. What makes this more crazy is that it is a free product. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
Nothing, we like every single thing this far and have been using it almost a year. We use the self hosted version. Review collected by and hosted on G2.com.
EN
Verified User in Non-Profit Organization Management
Mid-Market(51-1000 emp.)
What do you like best about Spiceworks Cloud Help Desk?
Considering that Spiceworks is free, their product is solid and intuitive. Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
There are occasional refresh issues but they are infrequent and easily worked around. Review collected by and hosted on G2.com.
JM
Jim M.
Small-Business(50 or fewer emp.)
What do you like best about Spiceworks Cloud Help Desk?
The Spiceworks Helpdesk makes keeping up with my staff and Agent technology needs incredibly simple and handles so much of the communication for me. A request is sent to an email address I created on our domain and a ticket is created and the end user as well as several staff members are notified. Also, It is free! Review collected by and hosted on G2.com.
What do you dislike about Spiceworks Cloud Help Desk?
There is really nothing that I do not like about this product. Support is good for a free product. Review collected by and hosted on G2.com.
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