Top 10 Spiceworks Cloud Help Desk Alternatives & Competitors

Top 10 Alternatives to Spiceworks Cloud Help Desk Recently Reviewed By G2 Community

#1

Jira Service Management
By Atlassian
(779)4.2 out of 5
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Categories in common with Spiceworks Cloud Help Desk:
• Service Desk
• Help Desk
Reviewers say compared to Spiceworks Cloud Help Desk, Jira Service Management is:
Slower to reach roi
More expensive
Better at meeting requirements
See all Jira Service Management reviews
#2

SysAid
By SysAid
(710)4.5 out of 5
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
Categories in common with Spiceworks Cloud Help Desk:
• Service Desk
• Help Desk
Try for free
Reviewers say compared to Spiceworks Cloud Help Desk, SysAid is:
Slower to reach roi
More expensive
Better at support
See all SysAid reviews

Sponsored
Serviceaide ChangeGear
(99)3.9 out of 5
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
Visit Website
Reviewers say compared to Spiceworks Cloud Help Desk, Serviceaide ChangeGear is:
Slower to reach roi
More expensive
Visit Website
#3

ManageEngine ServiceDesk Plus
By ManageEngine
(231)4.2 out of 5
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
Categories in common with Spiceworks Cloud Help Desk:
• Service Desk
• Help Desk
Reviewers say compared to Spiceworks Cloud Help Desk, ManageEngine ServiceDesk Plus is:
Slower to reach roi
More expensive
See all ManageEngine ServiceDesk Plus reviews
#4

Freshdesk
By Freshworks
(3,499)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with Spiceworks Cloud Help Desk:
• Help Desk
Try for free
Reviewers say compared to Spiceworks Cloud Help Desk, Freshdesk is:
Slower to reach roi
More expensive
Better at support
See all Freshdesk reviews
#5

Freshservice
By Freshworks
(1,238)4.6 out of 5
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
Categories in common with Spiceworks Cloud Help Desk:
• Service Desk
Try for free
Reviewers say compared to Spiceworks Cloud Help Desk, Freshservice is:
Slower to reach roi
More expensive
Better at support
See all Freshservice reviews
#6

SolarWinds Service Desk
By SolarWinds Worldwide LLC
(742)4.3 out of 5
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.
Categories in common with Spiceworks Cloud Help Desk:
• Service Desk
Try for free
Reviewers say compared to Spiceworks Cloud Help Desk, SolarWinds Service Desk is:
Slower to reach roi
More expensive
Better at support
See all SolarWinds Service Desk reviews
#7

Vivantio
By Vivantio
(291)4.3 out of 5
Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
Categories in common with Spiceworks Cloud Help Desk:
• Service Desk
• Help Desk
Try for free
Reviewers say compared to Spiceworks Cloud Help Desk, Vivantio is:
Slower to reach roi
More expensive
Better at support
See all Vivantio reviews
#8

Atera
By Atera
(788)4.6 out of 5
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
Categories in common with Spiceworks Cloud Help Desk:
• Service Desk
• Help Desk
Try for free
Reviewers say compared to Spiceworks Cloud Help Desk, Atera is:
Slower to reach roi
More expensive
Better at support
See all Atera reviews
#9

BMC Helix ITSM
By BMC Software
(285)3.7 out of 5
BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.
Categories in common with Spiceworks Cloud Help Desk:
• Service Desk
Reviewers say compared to Spiceworks Cloud Help Desk, BMC Helix ITSM is:
Slower to reach roi
More expensive
See all BMC Helix ITSM reviews
#10

GLPI
By TECLIB
(37)4.5 out of 5
GLPI is an incredible Free and Open-Source ITSM software tool that helps you plan and manage IT changes in an easy way, solve problems efficiently when they emerge and allow you to gain legit control over your company's IT budget, and expenses.
Categories in common with Spiceworks Cloud Help Desk:
• Service Desk
Reviewers say compared to Spiceworks Cloud Help Desk, GLPI is:
Slower to reach roi
Better at meeting requirements
More expensive
See all GLPI reviews

Sponsored
Serviceaide ChangeGear
(99)3.9 out of 5
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
Visit Website
Reviewers say compared to Spiceworks Cloud Help Desk, Serviceaide ChangeGear is:
Slower to reach roi
More expensive
Visit Website