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Ricochet360 Reviews & Product Details

Alexander O.
AO
B2B Sales (Field)
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Ricochet360?

I can now make calls, send text messages and tend to my emails with minimal person-hours. Review collected by and hosted on G2.com.

What do you dislike about Ricochet360?

If any at all, it would be the subscription plans Review collected by and hosted on G2.com.

What problems is Ricochet360 solving and how is that benefiting you?

The key challenge ricochet360 solves for my organization is saving us lag time in attending to our sales funnel by automating workflows. Review collected by and hosted on G2.com.

Ricochet360 Overview

What is Ricochet360?

Ricochet360 is the All-in-One Auto Dialer, CRM/Lead Management, and Marketing Automation Platform designed for both inbound & outbound agents looking for a competitive advantage by enabling them to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate 95% of their daily workflows.

Ricochet360 Details
Languages Supported
English
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Product Description

Ricochet360 is an all-on-one dialer, CRM and marketing automation platform.


Seller Details
Year Founded
2010
HQ Location
El Segundo, CA
Twitter
@speedtocontact
639 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®

JF
Overview Provided by:

Recent Ricochet360 Reviews

Gaurab P.
GP
Gaurab P.Small-Business (50 or fewer emp.)
4.5 out of 5
"Lead Management"
Ricochet360 allows users to capture, track, and manage leads from various sources. It provides lead distribution and routing capabilities, ensuring...
Alexander O.
AO
Alexander O.Small-Business (50 or fewer emp.)
5.0 out of 5
"When it comes to automating your sales process, Ricochet360 leaves no stone unturned"
I can now make calls, send text messages and tend to my emails with minimal person-hours.
Amir G.
AG
Amir G.Mid-Market (51-1000 emp.)
4.0 out of 5
"Ricochet360 supporter"
I like using this software because it helps to grow my management team, and its automation helped us raise more and reach my audience smoothly. It ...
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Ricochet360 Media

Ricochet360 Demo - Inbound Call Tracking
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Ricochet360 Demo - Dialer
ricochet-dialer-screen.png
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Have you used Ricochet360 before?
Yes

14 out of 15 Total Reviews for Ricochet360

4.3 out of 5
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Overall Review Sentiment for Ricochet360Question

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Amir G.
AG
Software Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Ricochet360?

I like using this software because it helps to grow my management team, and its automation helped us raise more and reach my audience smoothly. It enables us to manage and maintain all the data and allows us to analyze it. Review collected by and hosted on G2.com.

What do you dislike about Ricochet360?

Mainly do not dislike this product; it looks a little hard to understand for starting phase, but once we learn it's functional, it's beneficial. One point is this product seems costly. Review collected by and hosted on G2.com.

What problems is Ricochet360 solving and how is that benefiting you?

Ricochet360 is solving my automation calling issues and analysis and helping me to grow my marketing strategies. It reduces my time and effort to achieve the targets. Review collected by and hosted on G2.com.

Gaurab P.
GP
System Security Engineer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Ricochet360?

Ricochet360 allows users to capture, track, and manage leads from various sources. It provides lead distribution and routing capabilities, ensuring that leads are assigned to the right sales representatives in real-time. Review collected by and hosted on G2.com.

What do you dislike about Ricochet360?

Reporting and Analytics . Need to improve in report and analytics Review collected by and hosted on G2.com.

What problems is Ricochet360 solving and how is that benefiting you?

Integrations: Ricochet360 often supports integrations with other business applications and services. These integrations allow for seamless data exchange and workflow synchronization between the CRM platform and other tools used in the sales and marketing ecosystem. Review collected by and hosted on G2.com.

EQ
Logisctics development
Logistics and Supply Chain
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Ricochet360?

Real-time analytics: Ricochet360 provides real-time analytics and reporting, giving businesses insight into their sales performance and allowing them to make data-driven decisions. Review collected by and hosted on G2.com.

What do you dislike about Ricochet360?

Complexity: Ricochet360 can be complex and may require some time to learn and set up properly, which could be a downside for smaller businesses with limited resources. Review collected by and hosted on G2.com.

What problems is Ricochet360 solving and how is that benefiting you?

Lead Management: Ricochet360 helps businesses manage leads effectively by automatically routing leads to the right sales agents and providing a centralized platform to manage and track leads. Review collected by and hosted on G2.com.

Graciela S.
GS
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Ricochet360?

a crm that helps you improve the management of your clients. in an easy, professional way that allows you to have a reading of your funnel Review collected by and hosted on G2.com.

What do you dislike about Ricochet360?

sometimes it is difficult to use while doing many tasks with different platforms. and pages. Review collected by and hosted on G2.com.

What problems is Ricochet360 solving and how is that benefiting you?

Excellent customer service. They are fast and profesional, patient and helpful in a answering your questions Review collected by and hosted on G2.com.

Ishant H.
IH
Business Development Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Ricochet360?

Well, it is really easy for us to automate our marketing efforts which involve constant touch with the US audience. Before we were overwhelmed with our work as all the work we did was scatterred in places. Having this tool have ahlped us save huge chunk of time.. We are talking 40% .. Review collected by and hosted on G2.com.

What do you dislike about Ricochet360?

Well, there are very less reasons I dislike Ricochet360 ... One of them is that is this tool is pretty costly. However, it pays itself if you have a good marketing team and know how to use all its features. Review collected by and hosted on G2.com.

What problems is Ricochet360 solving and how is that benefiting you?

It has many features like Spam Guru, expert Lead management, and marketing automation. But I am a fan that how I don't have to teach my sales staff to pick up this software and start using in not more than a half an hour call. Review collected by and hosted on G2.com.

Brad S.
BS
Customer Service Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Ricochet360?

I like that the system automatically dials a list of numbers for you. It saves you time on that aspect. Review collected by and hosted on G2.com.

What do you dislike about Ricochet360?

I don't like the fact that the system doesn't dial multiple numbers at once to increase your potential of reaching a live person. Review collected by and hosted on G2.com.

What problems is Ricochet360 solving and how is that benefiting you?

It saves you valuable time by auto-dialing outbound numbers. It also limits the turnover of staff because the system makes the outbound calls for you rather than an employee manually making those calls Review collected by and hosted on G2.com.

Yogita K.
YK
Accounting Technician, and internal consultant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Ricochet360?

It actually helps in automation and doing business activities like marketing, sending texts, and emails easy. it is actually a box of different activities at one place. It has made it easy to collect the customer data and organize it very efficiently. Customers Quotes can be managed better than earlier and most effective and efficient. Review collected by and hosted on G2.com.

What do you dislike about Ricochet360?

No dislikes but it can be more cost-effective if possible would help more. Review collected by and hosted on G2.com.

What problems is Ricochet360 solving and how is that benefiting you?

Lead can be easily maintained as it helps to keep them updated by sending auto mails/ SMS and calls and emails are carried out as data. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
UB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Ricochet360?

Do not call service offered by the Ricochet360 I sbest according to my review.It help to create costom bases filters for do not call service which is most helpful Review collected by and hosted on G2.com.

What do you dislike about Ricochet360?

Per month charege are high for both booster and galxay packs. To the high subscribtion cost monthly subscription is difficult.

the cost must be reduced for monthly pack Review collected by and hosted on G2.com.

What problems is Ricochet360 solving and how is that benefiting you?

As per me the DNC do not call is most help which help me as it helps to reduce the call which are not related to my profile, work or age. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Ricochet360?

I started using Ricochet360 back in 2018 and used it for 3 years. It's a stunning software. It facilitated my entire team to call a fresh lead in less than a second and then robotically looked after and appoint prospects right through the entire sales progression. Review collected by and hosted on G2.com.

What do you dislike about Ricochet360?

My experience with Ricochet260 has been great though I have heard concerns from some other individuals who switched from this to something like CallFire etc due to the "not so attractive pricing" as well as the setup of this can be tedious. Review collected by and hosted on G2.com.

Recommendations to others considering Ricochet360:

Before switching to Ricochet360, consider the pricing and your affordability (considering the turnover of your business) and their support staff will take care of everything once you are on the ship. Review collected by and hosted on G2.com.

What problems is Ricochet360 solving and how is that benefiting you?

My work phone is almost as good as useless, due to Ricochet360 since I can make a call from my workstation directly. Moreover, I found my efficiency to have increased a bit like the ability to automate all the processes like emails, voicemails, texts etc has immensely helped me. Review collected by and hosted on G2.com.

Charles S.
CS
Facebook Marketing
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Ricochet360?

That it has almost everything in one box, you get a CRM, Phone system, Marketing platform, sending texts and emails, reporting, and managing your phone numbers and caller-ID for the inside. Review collected by and hosted on G2.com.

What do you dislike about Ricochet360?

The reports for texting it is not complete yet. Review collected by and hosted on G2.com.

Recommendations to others considering Ricochet360:

Make sure that you have everything ready if you are porting your numbers over to Ricochet. Review collected by and hosted on G2.com.

What problems is Ricochet360 solving and how is that benefiting you?

When you have it all in one place, no parts will break if you had to bridge them together with a third-party software. Review collected by and hosted on G2.com.