# Speechmatics Reviews **Vendor:** Speechmatics **Category:** [Voice Recognition Software](https://www.g2.com/categories/voice-recognition) **Average Rating:** 4.8/5.0 **Total Reviews:** 60 ## About Speechmatics Speechmatics: Best-in-Market Speech-to-Text & Voice AI for Enterprises Speechmatics delivers industry-leading Speech-to-Text and Voice AI solutions, designed for enterprises that demand best-in-class accuracy, security, and flexibility. Our enterprise-grade APIs provide real-time and batch transcription with unmatched precision—across the widest range of languages, dialects, and accents. Built on Foundational Speech Technology, Speechmatics powers mission-critical voice applications, from media & entertainment to contact centers, financial services, healthcare and beyond. With on-premises and cloud deployment options, businesses can ensure data security and compliance while unlocking the full potential of their voice data. Trusted by global leaders, Speechmatics is the go-to solution for enterprises looking to transcribe, analyze, and understand speech with unrivaled accuracy. 🔹Unmatched Accuracy – Industry-best transcription across diverse languages & accents 🔹Flexible Deployment – Cloud, on-prem, and hybrid solutions 🔹Enterprise-Grade Security – Full control over your data 🔹Real-Time & Batch Processing – Instant or large-scale transcription Power your Speech-to-Text and Voice AI applications with Speechmatics today. 🚀 ## Speechmatics Pros & Cons **What users like:** - Users praise the **accuracy** of Speechmatics, noting its fast transcription and ability to distinguish different speakers. (23 reviews) - Users commend the **high accuracy and speed** of Speechmatics for real-time transcriptions and challenging audio conditions. (17 reviews) - Users value the **ease of use** of Speechmatics, especially appreciating its straightforward setup and smooth integration. (16 reviews) - Users commend the **efficiency** of Speechmatics, appreciating its fast transcription and seamless workflow integration. (13 reviews) - Users highlight the **accuracy and speed** of Speechmatics, appreciating its efficiency in transcribing audio recordings. (13 reviews) - Users value the **speed and accuracy** of Speechmatics, enhancing productivity with reliable transcriptions even in challenging conditions. (12 reviews) - Users commend the **exceptional transcription quality** of Speechmatics, appreciating its accuracy and reliability across various conditions. (9 reviews) - Users commend the **high-quality real-time transcription** of Speechmatics, enhancing workflow and ensuring accuracy across various applications. (9 reviews) - Helpful (8 reviews) - Integrations (7 reviews) **What users dislike:** - Users find the **limited language support** frustrating, especially with the absence of Arabic in translation options. (5 reviews) - Users find the **limited features** of Speechmatics, like deleted transcriptions and missing highlights, frustrating for efficient workflow. (4 reviews) - Users find the **limited language options** frustrating, particularly the absence of Arabic support in the interface and translations. (4 reviews) - Users report **slow performance** with Speechmatics, citing high latency that impacts efficiency compared to competitors. (4 reviews) - Users desire **additional features** in Speechmatics, including file uploads and improved documentation for better usability. (3 reviews) - Users find the **high pricing** of Speechmatics limits accessibility despite its powerful features and functionalities. (3 reviews) - Users experience **slow processing** with Speechmatics, resulting in delays that hinder real-time transcription effectiveness. (3 reviews) - Cost (2 reviews) - Users criticize the **expensive pricing** of Speechmatics, which may limit accessibility despite its quality and performance. (2 reviews) - Subscription Issues (2 reviews) ## Speechmatics Reviews ### 1. Accurate Transcription, Exceptional Real-Time Features **Rating:** 4.0/5.0 stars **Reviewed by:** Bill M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Speechmatics?** I use Speechmatics for transcription and translation because it provides high accuracy transcriptions in English and other languages of interest to our business. I find the features for real-time low latency processing very good. The software has stronger features for continuous real-time recognition than most other systems available. I appreciate the strong features in number formatting, punctuation, and diarization. I also value the real-time speech recognition feature highly. Setting up the product has become easier over time with more documentation now available. **What do you dislike about Speechmatics?** Translation is not as big a focus, our testing program has generally not rated the translation features as highly as the source language transcription. I think this has just been less of a business focus or prioritization for Speechmatics. **What problems is Speechmatics solving and how is that benefiting you?** I use Speechmatics for transcription and translation. It provides high accuracy transcriptions in multiple languages and features real-time, low latency processing, which is essential for my business. **Official Response from Maria Anastasiou:** > Spot on about translation not being our primary focus at the moment. We're squarely set on transcription, with all the bells and whistles you mentioned, punctuation, number formatting, and that real-time recognition. It's good to hear the setup’s getting smoother with the docs. We're listening, though, so your thoughts on translation help shape what we look at next. Thanks for the insights! ### 2. High Accuracy Speech-to-Text **Rating:** 4.5/5.0 stars **Reviewed by:** Sam D. | Head of Voice, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Speechmatics?** I really appreciate Speechmatics for its really good below word error rate compared to some of the bigger vendors. They've clearly focused on providing high accuracy and good quality speech-to-text for general-purpose use, especially in languages that are generally hard for other vendors. They also excel in more niche languages where there’s probably minimal data. Their ability to handle a variety of dialects and accents with high accuracy has been really critical for us. **What do you dislike about Speechmatics?** When I initially started working with Speechmatics, they had one of the highest latency levels, which was important for real-time voice. However, this is not an issue anymore. **What problems is Speechmatics solving and how is that benefiting you?** I use Speechmatics to transcribe callers and customer requests efficiently, enabling AI voice bots to support customers. It's critical for providing accurate speech-to-text, especially in niche languages with high accuracy in various dialects and accents. **Official Response from Maria Anastasiou:** > Achieving low word error rates across a wide range of languages, including niche ones and varied accents, is something our research team works incredibly hard on, so it's great to hear it's making a real difference for you. We'll keep pushing the boundaries on accuracy and language coverage. Thanks for being a part of the Speechmatics community! ### 3. Containerized ASR with a well-usable API and strong collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Speechmatics?** The ASR solution is provided in a containerized form. The API is easy to use. The collaboration with the contacts at Speechmatics is good. Pricing is fair (although now under pressure from new offers). **What do you dislike about Speechmatics?** With the German language model (CPU and GPU), we have not been able to measure any noticeable improvement regarding WER in the latest versions. The language models of other manufacturers are sometimes better for German. **What problems is Speechmatics solving and how is that benefiting you?** We primarily use the Speechmatics SR engine for transcription. A good or accurate transcription with good speaker separation is essential for further processing steps that we offer with our software. The quality of the transcription ultimately determines the satisfaction of the end customers. Although we would also like to have summaries, these are not yet available in a containerized form. **Official Response from Maria Anastasiou:** > Thank you for the thoughtful review! We're glad the containerized deployment, API experience, and collaboration with our team have been working well for you. Your feedback on the German language model is genuinely valuable — improving WER across all languages is a continued priority for us, and we'll make sure this is flagged to our model development team. ### 4. Simple AI Transcription Setup with Great Sales and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Speechmatics?** Speechmatics made it very simple to set up AI transcription for our product. As with any integration there where snags, but nothing we couldn't figure out. Overall we're very pleased with the results we are achieving, and very pleased with the help we've gotten from their sales and support departments. **What do you dislike about Speechmatics?** I love that they provide open source packages for many of the mechanics we need to implement in relation to transcribing audio to text, however we do have some bugs still related to these that we haven't been able to figure out yet. So far we can live with the issues we've experienced. **What problems is Speechmatics solving and how is that benefiting you?** Speechmatics provides audio transcription in multiple languages so that we can deliver full AI features to our customers. **Official Response from Maria Anastasiou:** > Thank you for the kind words! We're thrilled the integration went smoothly and that our sales and support teams have been there when you needed them. We'd love to help resolve those open-source package bugs — please don't hesitate to reach out to our support team so we can dig into them with you. Excited to keep supporting your multilingual AI features! ### 5. High-Accuracy Live Transcription Powering Real-Time Subtitles for National Broadcasts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Speechmatics?** The high accuracy and quality of live transcription metadata (including speaker detection) has made it possible for DR to develop and deploy a real-time subtitling solution for news, sports and political debates. This is used for national broadcasts in Denmark for approximately 6 hours daily. **What do you dislike about Speechmatics?** There is nothing I can think of. We have always had good support and input towards future features. **What problems is Speechmatics solving and how is that benefiting you?** Real-time transcription is used for generating subtitles during live broadcasts. File-based transcription will be used increasingly for preparation of subtitles in pre-recorded programmes. **Official Response from Maria Anastasiou:** > Thank you so much for this wonderful review! It's incredibly rewarding to hear how Speechmatics is helping DR bring real-time subtitles to national broadcasts across Denmark, 6 hours of live coverage daily is no small feat, and we're proud to be the technology powering that. Accessibility in broadcasting is something we care deeply about, and knowing our accuracy, speaker detection, and low-latency transcription are making a real difference for Danish audiences is exactly the kind of impact we build for. We're glad our support team has been a reliable partner along the way, and we look forward to supporting your file-based workflows as those grow too. If there's ever anything you need, we're always here. Thanks again for being such a valued part of the Speechmatics community! ### 6. Accurate, Real-Time Captions with Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Rafael P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Speechmatics?** I use Speechmatics for Live Closed Caption, live events, and offline content, and I am impressed with its accuracy and latency. I really like the support, which is always live, and the fact that Speechmatics is always on. It's particularly valuable for our clients, who are mostly broadcasters and involved in live events. The initial setup of Speechmatics was very easy. **What do you dislike about Speechmatics?** Price is challenging. **What problems is Speechmatics solving and how is that benefiting you?** I use Speechmatics for live closed captions and events, and it solves accuracy and latency issues. **Official Response from Maria Anastasiou:** > Thanks so much for your thoughtful review! We're thrilled to hear Speechmatics is saving your team time with fast, accurate transcription and helping you deliver better accessibility services. We appreciate your feedback on language support. Our team is always working hard to improve coverage and accuracy across more languages. ### 7. Accurate Translations and Transcriptions with Impressively High API Throughput **Rating:** 5.0/5.0 stars **Reviewed by:** Amin A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2026 **What do you like best about Speechmatics?** High marks for the accuracy of the translations and transcriptions, along with the API’s high throughput. **What do you dislike about Speechmatics?** The SDK is quite decent and workable, but it didn’t feel as mature as a competitor’s. **What problems is Speechmatics solving and how is that benefiting you?** Accurate translation and unmatched ASR. **Official Response from Maria Anastasiou:** > Thank you, Amin, for your 5-star review! We're thrilled to hear you appreciate our translation accuracy and API throughput. Your feedback on the SDK's maturity is invaluable, and we're committed to continuous improvement. If you have specific suggestions or need further assistance, please feel free to reach out. We’re here to help! ### 8. Exceptional Technology, Unparalleled Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Speechmatics?** From the very beginning of our engagement, we've been consistently impressed by two core aspects of Speechmatics: their world-class technology and their unwavering commitment to partnership. The performance of their speech-to-text service is simply outstanding. The combination of industry-leading accuracy, incredible speed and the 55+ language support has fundamentally improved the quality of our service. Furthermore, their robust security measures provide the peace of mind we need to handle sensitive data with confidence. However, what truly distinguishes Speechmatics is their people and their collaborative approach. Our representative provides incredibly prompt and hands-on support, making us feel like they are a true extension of our own team. They go beyond a simple supplier relationship, acting as a genuine partner invested in our success. This spirit is also reflected in their product development. They have a remarkable willingness to listen to customer needs and requests, and we've seen our feedback actively considered and integrated into their product roadmap. It is this commitment to co-creation and shared success that makes Speechmatics an invaluable partner for driving our business forward. **What do you dislike about Speechmatics?** Honestly, there is nothing significant to report. Any minor questions or issues we've encountered have been resolved immediately and effectively by their fantastic support team. Their service has consistently met and exceeded our expectations for our use case. **What problems is Speechmatics solving and how is that benefiting you?** Speechmatics solves the fundamental business challenge of accurately and efficiently converting spoken language into text. For any company whose products or services rely on understanding voice, the quality of transcription is not just a feature—it is the bedrock of the user experience and overall performance. Low accuracy in speech-to-text can lead to user frustration, flawed data, and a product that fails to deliver on its promise. For our business, we have developed a sophisticated communication solution where the precision of speech recognition is absolutely critical. Before integrating Speechmatics, achieving the level of quality our users demand was a significant hurdle. By incorporating Speechmatics' powerful STT engine into our platform, we have overcome this challenge and have seen a dramatic improvement in our product's quality and reliability. This has been a transformative benefit for us. The high accuracy of their transcription means our solution can handle diverse accents, dialects, and real-world acoustic conditions with remarkable precision. This directly translates into a more powerful, reliable, and valuable product for our customers, significantly enhancing our competitive edge in the market. **Official Response from Maria Anastasiou:** > Thank you so much for this outstanding feedback. We’re truly delighted to hear how impactful Speechmatics has been for your product and your users. It’s fantastic to know our accuracy, speed, language coverage, and security have strengthened your service, and that our partnership-led approach has made a real difference for your team. ### 9. Easy integration, continuous improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Joe T. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Speechmatics?** As a regional media monitoring firm with modest IT resources, we appreciate the relative ease of integrating Speechmatics into our broadcast monitoring workflow. Customer support is reliable and provides quick responses. The sales team have been amazing, too, helping us create a service plan that considers both our current business volume and supports our projected growth. And we like what we're seeing with regards to service enhancements and expansion. We hope to be able to take advantage of additional language capabilities soon. **What do you dislike about Speechmatics?** There is nothing we actively 'dislike' about Speechmatics. **What problems is Speechmatics solving and how is that benefiting you?** We use Speechmatics to transcribe thousands of hours of broadcast radio and television content every day so that we can search the resulting text for topics relevant to our media monitoring clients. **Official Response from Maria Anastasiou:** > Thanks for the fantastic review! We’re delighted Speechmatics is supporting your broadcast monitoring at scale and that our team has been helpful in tailoring a plan to fit your needs. Excited to hear you’re looking forward to expanded language capabilities — more to come! ### 10. Super Accurate with Impressive Support, Perfect for US Healthcare Domain **Rating:** 5.0/5.0 stars **Reviewed by:** Saikiran P. | Senior Data Scientist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Speechmatics?** I appreciate Speechmatics' super accuracy, particularly in the medical domain, which is vital for US healthcare documentation. The product adapts based on the domain due to its advanced language model. The SDK offers great support for Node.js, making integration seamless with effective WebSocket and event management functionalities. I value the enhanced accuracy and flexible pricing that allows selecting models fitting different budgets. The ability to add custom pronunciations further boosts accuracy. Their support team played a significant role during the setup process, which was relatively straightforward. **What do you dislike about Speechmatics?** It can improve on latencies. Currently, it's around sub one second latencies, but they can improve it further to somewhere around four hundred milliseconds. Because I feel Speechmatics is losing the game of voice agent for call centers due to high latency issue. In that particular voice AI agent solutions, the market leader is Deepgram with low latency solutions. But, We trust speechmatics can beat it **What problems is Speechmatics solving and how is that benefiting you?** Speechmatics solves medical dictation and conversational capture accuracy issues for healthcare documentation, reducing error rates to 1%, benefiting healthcare providers with precise data entry into electronic health records. **Official Response from Tom Young:** > Thanks for sharing your review! Great to hear how Speechmatics’ accuracy and support are making a real impact in US healthcare documentation, and your feedback on latency will surely help them improve further. Our latencies can, in fact, be adjusted down to under 300ms - we hope this helps with your Voice AI Agent creation. ### 11. Highly Accurate, Low-Latency Transcription You Can Rely On **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Speechmatics?** It delivers highly accurate transcription with very low latency, so the text appears quickly and stays reliable. **What do you dislike about Speechmatics?** It didn't support multichannel audio for live streams, so I had to connect each channel separately. I would love to see them add voice cloning and dubbing features like the ones on ElevenLabs. **What problems is Speechmatics solving and how is that benefiting you?** Our use case focused on live captioning for broadcasters. Speechmatics generated highly accurate text from the live audio stream, which we converted into captions and delivered on air alongside the video. ### 12. easy API integration and quality transcripts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Speechmatics?** I like it because we use it a the transcription layer to our research tool. It has several languages integrated to it so whenever a user uploads a lecture that has English and French, the system can easily recognize it. Our main usage is the speech to text and its perfect. Lastly, the ease of integration for the API. **What do you dislike about Speechmatics?** Coming from Africa, we have diverse local languages and this are not recognized in speechmatics. That is one downside we have experienced. **What problems is Speechmatics solving and how is that benefiting you?** Speechmatics API is allowing our platform(www.databridge.co.ke) to have transcription capabilities so that our users can transcribe their video and audio for research purposes on the platform. **Official Response from Maria Anastasiou:** > Thanks for the great feedback, we're glad Speechmatics is powering your research platform with accurate multilingual transcription and easy API integration. We appreciate the note on African language support. Expanding coverage here is a priority for us, and insights from platforms like yours help guide that work. Thanks again for choosing Speechmatics ### 13. Speechmatics has saved us so much time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Speechmatics?** It has a very high yield on accuracy of transcriptions - much better than any other offering we have reviewed. It offers this yield for English and foreign language voice recordings. It is very easy to use via the browser portal. Production of transcripts are fast and accurate whilst also coping very well indeed with local dialects and accents/tone etc. It seems to also cope very well with voice recordings where background noise is a factor. Original implementation was easy and the support received from Speechmatics, although hardly needed, was excellent. **What do you dislike about Speechmatics?** If the ability to transcribe the text onto selected document templates held by the end customer then this would be massively beneficial. If it could also do this by applying intelligence to determine what sections of the voice recording to transcribe where on the end customer document templates then this would be fantastic. The ability to fulfil both of those features via an API into the business system of choice (and hosted templates) would be highly desirable. It would trigger a further massive spike in the level of use of Speechmatics for us. **What problems is Speechmatics solving and how is that benefiting you?** In a nutshell our ability to transcribe dictations internally is now massively faster when using Speechmatics. It incurs a massive productivity gain for our firm and the client services we provide. **Official Response from Maria Anastasiou:** > We’re delighted to hear Speechmatics is delivering high accuracy across languages, dialects, and noisy environments, while supporting your team’s productivity. We really value your suggestions around template integration and API features — feedback like this helps shape our roadmap. ### 14. Best, most accurate transcription service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Speechmatics?** We have used Speechmatics for transcribing recorded stories from our charity's service users. These recordings are often low-quality and featuring strong accents, so other software often struggled... We used to have to manually transcribe (an extremely time consuming task!) but with Speechmatics have been able to speed this up dramatically, while maintaining accuracy and also producing a subtitle-ready SRT file. Massively recommend. **What do you dislike about Speechmatics?** We currently use the free plan as it allows us enough audio time for our relatively minimal requirements. We used to be able to download a text file with speakers split, but this feature seems either to have been buried or locked behind the subscription. Not a huge issue as we are still able to copy and paste this text from the output, but a slight loss of streamline. **What problems is Speechmatics solving and how is that benefiting you?** Streamlining transcription jobs and providing accurate SRT files for video and audio. This has saved us countless hours of manual transcription. **Official Response from Maria Anastasiou:** > Thanks for sharing your experience! We’re so pleased Speechmatics is helping your charity save time while maintaining accuracy, even with challenging audio and accents. Appreciate your feedback on speaker-split exports — we’ll make sure this is passed on to our product team. ### 15. Live Transcription you can trust **Rating:** 5.0/5.0 stars **Reviewed by:** SebastiĂŁo M. | Head of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Speechmatics?** Blazing fast, accurate and stable live and on-demand transcription. It's the best live transcription service we've used so far. It has high language coverage, custom glossaries and speaker diarization, which are essential for live subtitling. **What do you dislike about Speechmatics?** It would be great to support an arbitrary number of different languages being spoken at the same time - useful for live multilingual events. Nevertheless, I don't know of a competitor that can do this. **What problems is Speechmatics solving and how is that benefiting you?** We're leveraging Speechmatics as part of a Media Localization platform. The use-cases are Live Subtitling, On-Demand Video Subtitling and Voiceover and On-Demand Audio Transcription. **Official Response from Maria Anastasiou:** > Thank you for sharing your experience! We're thrilled to hear Speechmatics is helping power your live and on-demand transcription needs with speed, accuracy, and reliability. Your feedback on multilingual support is valuable, and we’re always working to push the boundaries of what’s possible in speech recognition. Excited to keep supporting you! ### 16. Impressive Results for Large-Scale Call Transcription **Rating:** 4.5/5.0 stars **Reviewed by:** Mitchell C. | Senior Front End Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Speechmatics?** We’ve been using Speechmatics for large-scale audio processing of call recordings, and what really stands out is the accuracy of the transcripts—especially when paired with speaker diarization. The API was straightforward to set up and has been very stable. Overall, it’s been a smooth and reliable integration into our workflow. **What do you dislike about Speechmatics?** The only downside so far is the pricing. While it’s on the higher end, the quality and performance do help justify the cost. **What problems is Speechmatics solving and how is that benefiting you?** We’re processing high volumes of customer call recordings, and Speechmatics enables us to generate high-quality, speaker-separated transcripts at scale. This has been critical for downstream analysis like sentiment detection, call scoring, and insights generation. **Official Response from Maria Anastasiou:** > Thank you for sharing your experience! We’re delighted to hear that our accuracy, speaker diarization, and API stability have made a positive impact on your workflow. We appreciate your feedback on pricing. We are continuously working to ensure our pricing reflects the value we deliver while enabling innovation at scale. Your insights are invaluable in helping us improve and continue to meet your needs. ### 17. Accurate, Reliable, and Evolving Speech Recognition **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka C. | Senior Analyst (Science and Emerging Technology), Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Speechmatics?** What I appreciate most about Speechmatics is the accuracy and speed of their speech recognition technology. The platform consistently delivers highly precise transcriptions, even with diverse accents, background noise, and technical terminology. **What do you dislike about Speechmatics?** There isn’t much to dislike, but if I had to point out something, it would be the learning curve when first exploring the full breadth of features and customization options. However, the documentation and support resources are strong **What problems is Speechmatics solving and how is that benefiting you?** For me, it solves the challenge of accurately transcribing conversations, meetings, and content with diverse accents and noisy environments, something many other solutions struggle with **Official Response from Maria Anastasiou:** > Thanks for your thoughtful review! We’re thrilled Speechmatics is delivering the accuracy and speed you need, even in challenging environments. ### 18. Good Low-Latency, Accurate Live Captioning **Rating:** 4.5/5.0 stars **Reviewed by:** Akhil K. | Sr. managing Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Speechmatics?** latency and accuracy for Live for the captioning **What do you dislike about Speechmatics?** Multichannel use case and dubbing not supported **What problems is Speechmatics solving and how is that benefiting you?** Used for live captioning & Translation **Official Response from Maria Anastasiou:** > Thanks for the feedback! Really glad our low latency and accuracy are delivering for your live captioning and translation workflows. We appreciate you flagging the multichannel and dubbing gaps — these are helpful signals for our roadmap. We'd encourage you to share more details with your Speechmatics contact so we can better understand your use case. ### 19. Exceptional Accuracy & Low Latency Transcription for Complex Use Cases **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2025 **What do you like best about Speechmatics?** The transcription quality with Speechmatics is outstanding—offering high accuracy even with industry-specific and complex terminology. The low latency in streaming live audio transcription is a game-changer, especially for real-time applications, enabling us to deliver immediate value to clients. This has been transformative for sectors like healthcare, where accuracy and speed are crucial when dealing with specialized terms and critical conversations. **What do you dislike about Speechmatics?** Very little to dislike—any minor issues are far outweighed by the platform's consistent performance and reliability. **What problems is Speechmatics solving and how is that benefiting you?** Speechmatics solves real-time and offline transcription challenges by delivering exceptional accuracy and lightning-fast results. This enables our team to tackle complex projects, especially in healthcare, ensuring that even highly technical terminology is transcribed correctly. This has unlocked new opportunities for client value and productivity. **Official Response from Maria Anastasiou:** > Thank you for your feedback! We’re thrilled that Speechmatics’ accuracy and low latency are helping you deliver real-time value in healthcare, where precision and speed are critical. We’re proud to support your work in such an important sector. ### 20. Straight to the point **Rating:** 5.0/5.0 stars **Reviewed by:** Sam F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Speechmatics?** Straight to the point, simple interface, has word highlighting feature when replaying the transcription, no over-promoted features, generous pricing. **What do you dislike about Speechmatics?** The transcription job is deleted after 7 days, making it necessary to save the transcribed audio and look for another program that can show the word highlighting when playing the audio. **What problems is Speechmatics solving and how is that benefiting you?** I am an international student in a country where the language is not English. I use speechmatics to help me transcribe the lecture recording so that i can re-listen to the lecture with following the word-highlighting, translating the transcription, etc. Also, I'm thinking about building my own language learning apps using the speechmatics service. **Official Response from Maria Anastasiou:** > Thanks so much for the thoughtful feedback! We're really glad you’re enjoying the simple interface, word-highlighting, and pricing. We appreciate your note about the 7-day job retention, that’s helpful input as we look at improving transcript storage options in the future ### 21. Human like understanding ! **Rating:** 5.0/5.0 stars **Reviewed by:** Costas C. | Chief Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Speechmatics?** These guys are incredible. These guys are incredible. **What do you dislike about Speechmatics?** diarization needs to get better diarization needs to get better **What problems is Speechmatics solving and how is that benefiting you?** Solving keep the cost low when it comes to transcription for various cases, e.g. creating metadata for news stories or creating subtitles for hard of hearing **Official Response from Maria Anastasiou:** > Thank you for your positive review and the 5-star rating! We're thrilled to hear you appreciate the accuracy and flexibility of our API. It's fantastic that Speechmatics is helping keep your transcription costs low, especially for important tasks like metadata creation and subtitles. Your feedback is invaluable, and we’re delighted to support your innovative use cases. If you ever have questions or new ideas, feel free to reach out. ### 22. Simply provides the best Norwegian model **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Speechmatics?** Speechmatics not only delivers on their promise to be ome of the highest quality speech to text services - they also work closely with their customers in order to make sure they fully utilise all functionality important for success. In addition to this Speechmatics is transparent about internal roadmaps and seem to push feature requests through when the potential is there for the customer to succeed. **What do you dislike about Speechmatics?** On the enterprise side, contract terms could be more flexible for startups given unknown volumes and rate of expansion. **What problems is Speechmatics solving and how is that benefiting you?** Speechmatics is giving the highest quality speech to text service for the Norwegian market, and also focuses on being best in other smaller geographies, by collaborating closely with their customers. **Official Response from Maria Anastasiou:** > Thanks for the great feedback! We’re thrilled to hear our accuracy and collaboration are helping you succeed in the Norwegian market and beyond. We appreciate your input on contract flexibility. ### 23. Best bilingual model in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Henrik S. | Product Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Speechmatics?** Speechmatic have create a model that is very accurate for small language area (such as Danish), which alone has a high value for us at Zylinc. But the real benefit is the bilingual nature of their model, which helps in scandinavia where english words are adopted quickly and meshed into the native language. Thanks to speechmatics software, we can actually adopt AI as the foundation is now solid enough. **What do you dislike about Speechmatics?** Like many scaleups, they have gaps in their offering and services. **What problems is Speechmatics solving and how is that benefiting you?** Transcribing recorded voice calls accuratly, in order to use AI on the transcribed text. **Official Response from Maria Anastasiou:** > Thank you so much for the glowing 5-star review! We're thrilled to hear that you've had such a positive experience. It's always a pleasure working with forward-thinking teams like Zylinc, and your feedback means a lot to us. ### 24. Great Speech Recognition Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mateusz R. | Editor-in-chief of News Department, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Speechmatics?** Using Speechmatics has been a smooth and efficient way to transcribe audio. The accuracy of transcription and the ease of integrating it into workflows are the most helpful aspects, making it a valuable tool for productivity. **What do you dislike about Speechmatics?** The occasional lag in real-time processing can be a downside. **What problems is Speechmatics solving and how is that benefiting you?** Speechmatics is solving the problem of time-consuming manual transcription, saving me hours of work by providing fast and accurate audio-to-text conversion, which boosts my productivity and allows me to focus on other tasks. **Official Response from Maria Anastasiou:** > Thanks for your review. We’re glad to hear Speechmatics has been helping improve your productivity and fit smoothly into your workflows. We appreciate your note on real-time performance and will continue working to make it even faster! ### 25. Good product and relationship **Rating:** 4.5/5.0 stars **Reviewed by:** Ferenc H. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Speechmatics?** High-quality STT product that is well-documented. The platform is easy to use, and the team was helpful with the setup. The API structure is also easy to understand. **What do you dislike about Speechmatics?** Only minor things to improve. The transcription history on the interface could cover longer periods and some settings could have even more explanation and examples in the documentation. **What problems is Speechmatics solving and how is that benefiting you?** Transcription of Contact center voice calls with diarization and summaries. It provides my users additional intelligence about their operation. **Official Response from Maria Anastasiou:** > Thanks for your feedback. We’re pleased the product quality, documentation, and ease of use have been helpful, and that diarization and summarization are adding value to your operations. We appreciate the suggestions on transcription history and documentation and will keep them in mind as we improve the platform. ### 26. Best in class speech rec, pushing the boundaries **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Speechmatics?** This is the most accurate transcription available on the market. With accuracy being so critical, Speechmatics is the vendor I trust to deliver better than all others. **What do you dislike about Speechmatics?** Some highly specialised use-cases require combining Speechmatics technology with other capabilities in the application later - it’s not really a problem but can influence your solution design decisions **What problems is Speechmatics solving and how is that benefiting you?** Delivers fast and accurate transcriptions for video and other audio. This transforms accessibility. Delivers real-time ASR for agentic workflows. This allows users to interact with voice only in interactions that previously require using a visual UI **Official Response from Maria Anastasiou:** > Thanks so much for your review! We’re thrilled to hear Speechmatics delivers the accuracy and reliability you trust for both accessibility and real-time voice experiences. ### 27. Highly Accurate Transcription **Rating:** 4.5/5.0 stars **Reviewed by:** Harprit S. | Portfolio Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Speechmatics?** Speechmatics provides extremely accurate transcriptions, even in noisy environments or with speakers who have strong accents. The platform is fast, reliable, and supports multiple languages, which makes it very versatile. I also appreciate the clean interface and easy integration with other tools, which saves time and effort in my workflow. **What do you dislike about Speechmatics?** There isn’t much to dislike, sometimes a quick review is needed for minor corrections, but overall it works very well. **What problems is Speechmatics solving and how is that benefiting you?** Speechmatics helps convert spoken content into accurate text, saving time on manual transcription. It makes meetings, interviews, and recordings easier to document and share, improving efficiency and accessibility **Official Response from Maria Anastasiou:** > Thanks for the great feedback! We’re delighted to hear Speechmatics is saving you time while delivering accurate transcriptions across languages and environments ### 28. An excellent product for transcription **Rating:** 5.0/5.0 stars **Reviewed by:** Olena P. | Media Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2025 **What do you like best about Speechmatics?** I use this product to transcribe audio recordings. I like the speech recognition, speaker identification, division of material into sections, and summarization features. It's very convenient and fast. **What do you dislike about Speechmatics?** I didn't have time to explore more features of the service, but I have no complaints about how it works. **What problems is Speechmatics solving and how is that benefiting you?** The service speeds up the process of transcribing audio materials and allows me to focus on preparing higher-quality material in less time. **Official Response from Maria Anastasiou:** > Thanks for the great feedback! We're delighted to hear that Speechmatics helps you save time and improve the quality of your work. Glad you’re finding the transcription, speaker ID, and summarization features useful! ### 29. Astonishingly accurate transcription **Rating:** 5.0/5.0 stars **Reviewed by:** Rocky M. | Software developer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Speechmatics?** It's a company I hadn't heard of, but the quality of the product really surprised me **What do you dislike about Speechmatics?** I wish that their portal had more functions, like the ability to upload multiple files for transcription **What problems is Speechmatics solving and how is that benefiting you?** It accurately transcribes speech from meeting recordings, including voices with accents. **Official Response from Maria Anastasiou:** > Thanks for your review! We’re glad our transcription quality has impressed you and that it’s supporting your meeting recordings. Appreciate your feedback on portal functionality — we’re always looking at ways to improve the upload experience. ### 30. Speechmatics in Clinical Psychology Research on Speech in Depression **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasiia T. | Speech Research Fellow, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Speechmatics?** I like that Speechmatics strive to maximise the accuracy of their ASR across multiple languages, which was highly important for my research on language markets of depression across English, Dutch, and Spanish. I think that Speechmatics play an important role in reducing bias and are actively addressing the disproportionate focus in NLP on English **What do you dislike about Speechmatics?** It’s a hard question! Price might be the only thing, but it’s reasonable **What problems is Speechmatics solving and how is that benefiting you?** Speechmatics is making multi-lingual speech technology more accessible, which is crucial for promoting fair and inclusive research. It’s also highly accurate, which is crucial for reliable research and informative findings. **Official Response from Maria Anastasiou:** > Thanks so much for the kind words! We're thrilled Speechmatics supported your research across languages and helped reduce bias in your work. Making speech tech more inclusive and accurate is exactly what we’re here for. ### 31. It work's very well, never had any issues. **Rating:** 4.0/5.0 stars **Reviewed by:** Jure S. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Speechmatics?** The quality and speed of real-time transcriptions. Support staff is responsive and helpful. **What do you dislike about Speechmatics?** Even though they support many languages, some are still missing. **What problems is Speechmatics solving and how is that benefiting you?** They provide us with high quality real-time transcriptions for our AI app. **Official Response from Maria Anastasiou:** > Thanks for your review. Glad to hear Speechmatics is delivering fast, high-quality transcriptions to support you! ### 32. Thinking about different intagration of this technologie **Rating:** 4.0/5.0 stars **Reviewed by:** Kengoum R. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Speechmatics?** By testing the platform, I realized the effectiveness of the tool, even with interferences, the tool is generally able to bring out the main discussion, very clear in terms of purifying the song. The fact that it is real-time translation allows us to foresee many applications: for the deaf and mute for example, given the speed of the translation, we would get closer to a simple discussion between two people. Therefore, I must also specify that even with all these elements, the platform remains very easy to use with also a support present, making an appointment to exchange with the sales is fast and there is a good number of availability. **What do you dislike about Speechmatics?** The elements that I could bring up are: the way in which the information is managed (are user discussions recorded, if so for how long, who has access to them, what can you do with them?) then obviously the price too, although the tool is very powerful, it will probably not be open to the general public if the price is too high. One of the elements that I would also like to bring up is the integration capabilities of the technology on solutions developed by other companies, for the moment it is only possible to integrate it with Python, Javascript, .Net and Rust. It's not enough for my taste **What problems is Speechmatics solving and how is that benefiting you?** I work for a consulting company, and we have internal projects, one of them consists of managing skills files but also taking into account elements during a meeting (teams, google meets ...) and requesting the application to have an answer (containing profiles that correspond to the speech of the interlocution: the client). The platform is therefore used here to do translation on the one hand for English, French, German and Spanish (many clients in the world) and then translate this into a target language: French before making our application ingest its information. ### 33. Unmatched Accuracy and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Speechmatics?** We compared a few providers and found Speechmatics' technology to be more accurate. **What do you dislike about Speechmatics?** I wish the free/trial plan was a bit more robust but their sales team is really great to work with and offered some flexibility as we got up and running. **What problems is Speechmatics solving and how is that benefiting you?** Accurately identifying live speakers and transcribing appropriately. **Official Response from Maria Anastasiou:** > Thank you for your positive review and for choosing Speechmatics. We’re thrilled to hear that our technology stood out for its accuracy. We appreciate your feedback regarding the trial plan and are glad our sales team could provide the necessary flexibility. If you have further suggestions or need assistance, feel free to reach out. We’re here to support your success! ### 34. Fast Accurate Speech to Text **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Speechmatics?** Very accurate, impressively fast, and is great at picking up different speakers in a noisy environment. **What do you dislike about Speechmatics?** Nothing to dislike from what I have experienced. **What problems is Speechmatics solving and how is that benefiting you?** Live captioning for events covering a wide range of languages. **Official Response from Maria Anastasiou:** > Thanks for sharing your feedback! We're thrilled to hear Speechmatics is delivering accurate, fast results and performing well even in noisy, multi-speaker environments. Great to know it’s helping power live captioning across language ### 35. fast, accurate, and reliable speech-to-text transcription **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Speechmatics?** Speechmatics is super accurate and easy to use. It picks up different accents really well and makes transcriptions quick and hassle-free. **What do you dislike about Speechmatics?** Have not found anything negative to say yet **What problems is Speechmatics solving and how is that benefiting you?** real-time transcription makes it ideal for both personal and professional use **Official Response from Maria Anastasiou:** > Thanks so much for sharing your experience! We're thrilled to hear that you find Speechmatics both accurate and easy to use, especially across different accents. It’s great to know that real-time transcription is adding value for both your personal and professional needs. ### 36. Great speech-to-text model provider with outstanding enterprise support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Speechmatics?** Speechmatics offer state-of-the-art transcription capabilities across languages and even dialects. Additionally, they offer fantastic enterprise support. The option to self-host their solutions was much appreciated as well. **What do you dislike about Speechmatics?** The latency of their batch transcription solution may not be compatible for some use-cases, although their live transcription solution more than makes up for this. **What problems is Speechmatics solving and how is that benefiting you?** Speechmatics provides a STT model. **Official Response from Maria Anastasiou:** > Thanks for sharing your experience! We're delighted to hear you value our transcription accuracy, enterprise support, and self-hosting flexibility. ### 37. Really nice product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Speechmatics?** It does Indonesian, which many other trasncription app don't, has really excellent fidelity of transcription, and the UI is very user friendly. **What do you dislike about Speechmatics?** Sometimes misidentifies speakers - mainly by thinking one speaker is in fact two or three persons. **What problems is Speechmatics solving and how is that benefiting you?** It transcribed Indonesian very well at a reasonable rate. Other app don't. **Official Response from Maria Anastasiou:** > Thanks for your feedback! We’re glad the Indonesian transcription quality and ease of use are working well for you. We’ve noted your point on speaker identification and are working to improve it. ### 38. Top 3 Transcription Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Speechmatics?** - Highly Accurate in English and French - Audio Events are free and helpful in captioning **What do you dislike about Speechmatics?** - Processing times can be longer than other competitors - Additional Features may not work as required (e.g. Audio threshold, and punctuation) **What problems is Speechmatics solving and how is that benefiting you?** Transcribing videos for captioning and subtitles. **Official Response from Maria Anastasiou:** > Thanks for your review! We’re glad you’re finding our accuracy and audio events valuable for captioning in English and French. We appreciate your feedback on processing times and additional features — our team is actively working to improve both speed and usability. Great to hear Speechmatics is supporting your video transcription and subtitling needs! ### 39. Amazing experience! **Rating:** 4.0/5.0 stars **Reviewed by:** Xinghua M. | UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Speechmatics?** I was amazed by the accuracy of the voice recognition and the authenticity of the generated speech. It was as if actually talking to a real person. Also the response time was fast and I immediately recommended it to people around me to try. I can imagine it being well used in many areas. **What do you dislike about Speechmatics?** No bad experience so far. But I am a bit concerned about information security. **What problems is Speechmatics solving and how is that benefiting you?** I don't like "chatting" with AI with natrual language, which is a bit troublesome forming all the sentences. But it's natrual to just talk it out and good speech recognation made the experience so much smoother. ### 40. I use Speechmatics for my initial transcription. I work for a transcription agency. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Speechmatics?** I really like the processing speed and the accuracy. **What do you dislike about Speechmatics?** I would like to be able to submit multiple recordings at once. **What problems is Speechmatics solving and how is that benefiting you?** Keyboard input takes too long to complete. **Official Response from Maria Anastasiou:** > Thanks for your feedback. We’re pleased to hear you’re finding value in the speed and accuracy, and we appreciate your suggestion on batch uploads. ### 41. Low latency, precise realtime speech recognition **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Speechmatics?** Industry-leading speech-to-text technology with exceptional accuracy. Our company needed on premise solution, which was very easy to install using VM or containers. We had specific needs of recognition of names which were efficiently mitigated by usage of specific dictionaries. We only used the real-time speech to text capabilities for interractive and robotic applications. **What do you dislike about Speechmatics?** Real-time speech recognition applications still requires echo-cancellation microphones when using TTS at the same time to work efficiently and we would appreciate effort in "cocktail party" situations where multiple speakers speek at the same time. A first step in this direction is for sure Speechmatics diarization algorithm, that allows tracking and recognition of multiple speakers. **What problems is Speechmatics solving and how is that benefiting you?** We use Speecmatics for research in robotics application and virtual multi-agent systems ### 42. Very intuitive experience ! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Speechmatics?** The interface is truly intuitive. The user flow is clear and simple, and the experience overall is positive. **What do you dislike about Speechmatics?** The arabic language is not supported, whether in the interface or in the translation choices. **What problems is Speechmatics solving and how is that benefiting you?** Faster transcription. Support of multiple languages in the same software. Ability to summarise and extract key topics. ### 43. Impressive Accuracy and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Frank Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Speechmatics?** As a company that heavily relies on transcription services, we've found Speechmatics's real-time transcription API to be a significant asset. The API is easy to use and the accuracy of the transcription results is commendable. In our experience, the API consistently delivers high-quality transcripts, effectively handling various accents and dialects with minimal errors. This level of precision has greatly enhanced our workflow and reduced the need for manual corrections. Additionally, the customer service and support provided by Speechmatics are top-notch. Whenever we've encountered issues or had queries, their team has been prompt, knowledgeable, and extremely helpful. This kind of support is invaluable, especially when integrating and maintaining such a crucial aspect of our operations. **What do you dislike about Speechmatics?** Speechmatics's products and services have geographical limitations, particularly the absence of servers in China, which can lead to transmission delays that may affect real-time transcription requirements. We hope to see improvements in this area, which would undoubtedly make Speechmatics an unparalleled choice in the transcription service market. **What problems is Speechmatics solving and how is that benefiting you?** Speechmatics's real-time transcription API is a cornerstone of our interpretation system's success. Its remarkable accuracy has not only improved our service quality but also played a crucial role in enhancing our market presence and customer base. ### 44. Jolly Roger Telephone Company loves Speechmatics **Rating:** 5.0/5.0 stars **Reviewed by:** Roger A. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about Speechmatics?** Speechmatics has been a fantastic business partner. We use Speechmatics as the "ears" for our ChatGPT-powered robots that keep telemarketer scammers busy. Speechmatics processes thousands of audio clips each day. The accuracy is amazing - even with low quality international telephone conversations. Speechmatics recognizes acronyms, does proper punctuation, capitalization, and grammer, and recognizes "new" words such as the pandemic-related vocabulary we now use every day. The account team is responsive and support is prompt, helpful, and human. I highly recommend Speechmatics. **What do you dislike about Speechmatics?** No dislikes come to mind. I have not expirimented with non-English yet. **What problems is Speechmatics solving and how is that benefiting you?** Speechmatics is the "ears" of a GchatGPT-powered robot that protects consumers from telemarketeres. ### 45. Speechmatics is the future of Automated Speech Recognition **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Speechmatics?** Speechmatics' clever team of developers have found a way to break the invisible wall between low-level speech recognition systems and practical use cases. With their well documented, ever-growing API, Speechmatics offer a complete toolset for any developer wanting to integrate Speech-To-Text to their system. Not only the quality of transcription is top notch, they are constantly working to release updates, upgrades, and clever features to extend the set of abilities offered by their API and improve the output of their speech to text tool. There are many ways and many tools to perform Speech Recognition, but Speechmatics seem to be the only ones who understand the vital need for simplicity and efficiency. Their pricing is extremely competitive, and on top of all that, their team is always available for a chat, clearly passionate about their product and willing to go above and beyond to satisfy your business needs. We believe they are moving very fast in the best possible direction, and will definitely be a major actor for the years to come in the field of artificial intelligence and automated speech recognition. **What do you dislike about Speechmatics?** As a satisfied customer, we have little to complain about, but would rather offer the suggestion that Speechmatics pursue their efforts in turning what has historically been a "theoretical tool" into a real-life problem solving system, available to all. **What problems is Speechmatics solving and how is that benefiting you?** Speechmatics is helping us convert long phone calls into text, as well as splitting calls automatically with their native diarization feature. Speechmatics currently beat all the concurrent systems in terms of efficiency, pricing, and support availability. ### 46. Great quality for different languages and dialects **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Speechmatics?** The transcription quality is one of the best I have ever seen. Esspecially for non-english languages (e.g. German, French, Spanish, etc.). It is also strong with English and German dialects and offers advanced features such as Real Time transcription including speaker diarization, custom dictionaries and more. Also their Customer Success Team is great and there is always someone to talk to in case of problems or questions. **What do you dislike about Speechmatics?** Some things are not yet automated enough. We have integrated Speechmatic's Services deep into our product and there is no easy overview to see how much usage we produce over time or to automatically upscale or downscale the amount of workers Speechmatics reserves for us. Also Speechmatic's Services are for sure on the more expensive end of the spectrum. **What problems is Speechmatics solving and how is that benefiting you?** We use Speechmatic's real time transcription capabilities in our product. ### 47. Most accurate video to text application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Speechmatics?** Accuracy is the best in more than 48 languages. We have tested all APIs and they managed welll spoken, slang communication API is simple to use and to implement. It tooks literraly less than a week to implement everything. Enterprise support is really doing a great job, great following on presenting new features and the road map. It's the only service where I have that kind of follow up. **What do you dislike about Speechmatics?** It's more about something I would love to have: - Translations witht timecode **What problems is Speechmatics solving and how is that benefiting you?** Sound and video to text ### 48. Great product, easy integration. **Rating:** 5.0/5.0 stars **Reviewed by:** Namat K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Speechmatics?** After evaluating all the top vendors, it's clear Speechmatics has the best accuracy on the market. Their API was easy to use and even allowed us to pass a reference to our media file from our cloud storage service. Customer support is knowledgeable and responsive and the pricing of the service is competitive. **What do you dislike about Speechmatics?** We have no issues with their service as it meets all of our business needs. **What problems is Speechmatics solving and how is that benefiting you?** We use Speechmatics to transcribe voice notes and all video / audio resources. This enables our application to be more accessible and allows us to give improved analytics and searching capabilities on resources that would otherwise be time-consuming to parse through. ### 49. Highest accuracy combined with best service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Speechmatics?** Personal support combined with an agile approach to solve problems. **What do you dislike about Speechmatics?** sorry, I just have good experiences in using Speechmatics **What problems is Speechmatics solving and how is that benefiting you?** Speech recognition and other AI solutions like translation ### 50. Excellent technology provided by wonderful people **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Speechmatics?** Speechmatics’ SaaS offering has enabled us to continue fulfilling our mission of access by allowing NCI to easily scale the use of CaptionSentry, our proprietary ASR captioning service. Although NCI is engine-agile and is committed to using multiple engines as technology evolves and improves, Speechmatics’ SaaS API is currently one of the best options we’ve encountered, and we are extremely pleased with its results and our partnership. **What do you dislike about Speechmatics?** One of our primary requests is to be granted better / greater visibility into our usage stats. A dashboard detailing consumption would be very useful. Otherwise, there is very little about which to complain. Speechmatics' staff is flexible, responsive, and motivated. **What problems is Speechmatics solving and how is that benefiting you?** Speechmatics' varied offerings allow us to scale easily and quickly as well as respond to a myriad of client needs and specifications. - [View Speechmatics pricing details and edition comparison](https://www.g2.com/products/speechmatics/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-24+06%3A46%3A05+-0500&secure%5Bsession_id%5D=f254d6c7-2982-40fd-b6a2-f360d8642402&secure%5Btoken%5D=187a70f022735d5568e859dfe4737ec5f71bc874df31aa41aa400dc7c7177dac&format=llm_user) ## Speechmatics Integrations - [Claude Code](https://www.g2.com/products/claude-code/reviews) - [Docker](https://www.g2.com/products/docker-inc-docker/reviews) - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - [Gospeech](https://www.g2.com/products/gospeech/reviews) - [HoduCC - Omnichannel Contact Center Software](https://www.g2.com/products/hoducc-omnichannel-contact-center-software/reviews) - [LiveKit](https://www.g2.com/products/livekit/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Quickwork](https://www.g2.com/products/quickwork/reviews) - [Vapi AI](https://www.g2.com/products/vapi-ai/reviews) - [VCC Live](https://www.g2.com/products/vcc-live/reviews) - [VMware Cloud on AWS](https://www.g2.com/products/vmware-cloud-on-aws/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Speechmatics Features **Voice** - Dictation - Accuracy **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Deployment & Integration - Voice Recognition** - Installation & setup Ease - Developer API & SDK - Software Integration - Multi-Device Support **Transcription** - Speaker Identification - Timecode Management - Closed Captioning - Custom Dictionary **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Performance Optimization - Voice Recognition** - Accuracy in Noisy Settings - High-Volume Scalability - Environmental Noise Adaptation - Multilingual Voice Recognition - Low-Latency Processing **Editing** - Spell Check and Punctuation - Text Editing - Translation **Generative AI** - AI Text Generation - AI Text Summarization **Security & Compliance - Voice Recognition** - Liveness Detection - Regulatory Compliance - Secure Communication Channels **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Security - API - Voice Files - Live Captioning - Integrates With Existing Applications **Advanced AI & Biometric Features - Voice Recognition** - Voice-Based Authentication - Machine Learning & Adaptive Speech Recognition - Speaker Differentiation - Sentiment & Tone Analysis **Agentic AI - Voice Recognition** - Natural Language Interaction **Agentic AI - Transcription** - Autonomous Task Execution - Cross-system Integration - Decision Making ## Top Speechmatics Alternatives - [Deepgram](https://www.g2.com/products/deepgram/reviews) - 4.6/5.0 (439 reviews) - [Otter.ai](https://www.g2.com/products/otter-ai/reviews) - 4.4/5.0 (485 reviews) - [Krisp](https://www.g2.com/products/krisp/reviews) - 4.6/5.0 (1,169 reviews)