Spaulding Ridge Pros and Cons

We really appreciated the Spaulding Ridge team looking at our big picture needs. Because we are brand new to DocuSign, we really didn't know what to even ask for in designing our workflow. They did a phenomenal job at offering their advice during construction and even suggested enhancements we would have never thought of. It was that 'next level' attention to detail and tenacity to get everything just right that made us feel not just comfortable with our workflow, but genuinely excited about sharing our new CLM toy with the rest of our company. What could have been a terrifying experience turned out to be extremely rewarding. Review collected by and hosted on G2.com.

There's honestly not a darn thing to dislike. Review collected by and hosted on G2.com.

It is highly reliable and speed . Supports cloud native applications and change management . Review collected by and hosted on G2.com.

No dislike here . Highly helpful and repliable Review collected by and hosted on G2.com.

Great engagement with the team and focused on partnering for a collective solution. Review collected by and hosted on G2.com.

Support/Bug fixes are looked at as a separate task. The earlier emphasis on user testing needs to be driven by SR. Review collected by and hosted on G2.com.

they have some of the top-class professionals in their field of business (Anaplan consulting)

subject knowledge is far above expectations

highly-motivated entry-level staff Review collected by and hosted on G2.com.

industry-specific IT/Tech style and standards of project management Review collected by and hosted on G2.com.

They understand the dynamic nature of our business and did their best to deal with our constantly changing requirements. Usually, other vendors have more strict requirements. Review collected by and hosted on G2.com.

The formatting options look limited or not easy to find, like making a column bold, or changing some of the header columns. The color palette can also be improved. Review collected by and hosted on G2.com.

I enjoyed working with the Spaulding Ridge team as they were very knowledgeable of the product and were able to answer each question that we had surrounding the technology. Review collected by and hosted on G2.com.

I think that the project could have moved through the discovery phase a bit quicker Review collected by and hosted on G2.com.

I enjoy the collaborative nature of working with them. Really feel like it is a partnership, and they are working with us to come up with the best solution for us. Review collected by and hosted on G2.com.

As with any outside party, it is tough to provide the necessary access to allow them to provide end-to-end support and solutioning. Review collected by and hosted on G2.com.

Understood the product they were configuring and how best to take advantage of the capabilities for our usecase. Review collected by and hosted on G2.com.

There was variance in the caliber of team members assigned to the project, so if a work item got assigned to a certain member of the team, I knew it would likely take a few iterations before it would be done to spec. Review collected by and hosted on G2.com.

Spaulding Ridge took time to properly understand all of our challenges and current architecture before discussing any solutions. Eric took the time to deeply understand underlying drivers, visualize a clear solution, and stayed engaged throughout the entirety of the project. They used their experience to challenge us to do things differently - we appreciated the candor. Review collected by and hosted on G2.com.

The project did take longer than expected, we had to push some things out of scope, and ran into blockers that were not foreseen, but they rode with us the entire way and pulled in expert resources when needed. They were easy to work with through challenges and project adjustments, and their resources were fast to the table when we ran into blockers. We continue to partner with them to add on items pushed out of scope and ease bandwidth. Review collected by and hosted on G2.com.

Having one set of consultants to work with from start to finish of our project. The development of their knowledge of our business and their expertise and collaboration with the software vendor made delivery possible. Especially when challenged with a pandemic and restrictive work conditions during the height of our project schedule. Review collected by and hosted on G2.com.

Running into resourcing conflicts with one of our consultants when our scope extended past the initial schedule. Review collected by and hosted on G2.com.