Spaulding Ridge Pros and Cons

Client relationships are important when working with a consulting firm. Spaulding Ridge ensured I felt supported throughout the implementation. They utilize a great internal built tool to manage spend and scope. Review collected by and hosted on G2.com.

As with any consulting firm, scope creep can be a problem however they worked with us to quickly resolve the issues. There could be some improvement on project reporting but with a small amount of feedback the reporting was dramatically improved. Review collected by and hosted on G2.com.

Their people are knowledgeable, prompt, reliable, professional, and overall helpful. Review collected by and hosted on G2.com.

The only downside I see so far is the cost, but it isn't really a downside. Review collected by and hosted on G2.com.

The team was very helpful and patient in the rollout and training. We had a lot of stakeholders from different departments but all have embraced the tool based on Spaulding Risdge's help. Review collected by and hosted on G2.com.

Nothing really. They have been there with us from initial kickoff through final implementation and I really can not complain about anything. I would not have changed a thing. Review collected by and hosted on G2.com.

I liked best working together in a friendly team and that we could count on quick and professional feedback to our requests.

The SR Team was always highly engaged to find solutions to what we wanted to achieve with CLM and supported our back if we wanted to go further.

Project steps could be easily be adjusted if needed. The European SR team did a great job in organizing the project and being responsive to our various emails and guiding us back on track when we got lost. Review collected by and hosted on G2.com.

No big dislikes at all. Maybe the workshops with the different departments during the discovery phase could have been combined into only one or two sessions to move through this phase more quickly. Review collected by and hosted on G2.com.

The team had a great communication style, demonstrated great expertise, and always provided easy explanation/training on the tool. Review collected by and hosted on G2.com.

We found a few missing steps on the admin guide, which made the transition from our budget a little complicated. However, Spaulding Ridge was always willing to jump on a call and help us troubleshoot the problems we were having. Review collected by and hosted on G2.com.

Team members were very helpful and seemed genuinely interested in assisting us to achieve our goals. The team was clear on what they could assist with and what items we needed to follow-up on ourselves. They followed up on our questions by coordinating with DocuSign or providing us support articles for further reading. Review collected by and hosted on G2.com.

Relatively small team, which required us to rely on specific team members rather than share responsibilities across a large group. This was minor deficit though as comradery with small team overcame any negatives. A lot of work SR helped us with was technical, so now that we are on our own, some items we may not feel comfortable modifying or updating as SR had more technical DocuSign expertise than our in-house IT members. Review collected by and hosted on G2.com.

I like the way that they were very organized and structured in their approach. The team was also very responsive to our needs and was readily available. Review collected by and hosted on G2.com.

There wasn't anything that we didn't like that wasn't justified. We would have disagreements on what was in-scope and out-of-scope for the project between both parties. Review collected by and hosted on G2.com.

Dependable, quick to react, customer service Review collected by and hosted on G2.com.

transition to a new team is always painful, lots of knowledge loss. The SR team should remain stable, if possible. I know it is difficult for staffing. Review collected by and hosted on G2.com.

Friendly team. Subject matter experts in their field. Review collected by and hosted on G2.com.

Customer success to check in on things are going, even if they are sub contracted. Review collected by and hosted on G2.com.

They were great to work with and responded quickly to changes. Were able to grasp very quickly our internal processes and the vision of where we wanted and needed to go. We truly felt they were a trusted partner and were essentially part of our internal team. They were agile enough to make adjustments to accommodate changes to our timeline and expectation of deliverables. Deep knowledge of Anaplan's functionality and how to align with our business objectives. Review collected by and hosted on G2.com.

They changed our SA mid-stream which had some impact to the continuity of the project related to knowledge transfer. Would have liked for them to have offered up more examples of best practices however they were good at pointing out when our methodology didn't make sense. Review collected by and hosted on G2.com.