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SP IT Support Reviews & Product Details

Sushil H.
SH
Lead System Administrator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SP IT Support?

It's really helpful for all departments we can make many custom category here so we can analyze the output or distribute the logs as per our need. This is a perfect match easy to use and easy-to-manage tool. Review collected by and hosted on G2.com.

What do you dislike about SP IT Support?

The dislike thing is that we can find peculiar things or keywords in log output and need to improve the User Interface of this application also add some category in inventory section. Review collected by and hosted on G2.com.

Recommendations to others considering SP IT Support:

Keep improving UI. Review collected by and hosted on G2.com.

What problems is SP IT Support solving and how is that benefiting you?

Not yet initiated any problem with this application. Review collected by and hosted on G2.com.

SP IT Support Overview

What is SP IT Support?

SP HelpDesk by SP Marketplace is a flexible, no-code helpdesk solution built natively on Microsoft 365 and SharePoint, designed to streamline IT and service support operations across your organization. With its centralized ticketing system, SP HelpDesk provides a single platform to manage IT requests, service tickets, and issue resolution workflows, ensuring faster response times, greater transparency, and improved user satisfaction. By leveraging your existing Microsoft 365 tenant, SP HelpDesk eliminates the need for standalone SaaS products, reducing costs and improving security. The SP HelpDesk solution allows users to easily submit and track tickets, while support teams can manage requests, prioritize tasks, and automate processes to improve efficiency. With real-time notifications, customizable workflows, and automated escalation rules, SP HelpDesk ensures that issues are resolved promptly and that no request goes unanswered. Seamlessly integrating with Teams, Outlook, and SharePoint, SP HelpDesk keeps employees and support teams connected, improving communication and accountability. With SP HelpDesk, organizations can transform their support operations, improving service delivery and increasing employee satisfaction—all within their familiar Microsoft 365 environment. Whether you're managing IT support, facilities requests, or HR inquiries, SP HelpDesk can be tailored to fit the unique needs of any department. Key Features of SP HelpDesk - Centralized Ticket Management: Provide employees with a single portal to submit and track service requests. Automated Workflows: Streamline ticket routing, approvals, and escalations to improve response times. Real-Time Notifications: Keep users informed with automatic updates via Outlook and Teams notifications. Customizable Forms: Create tailored request forms for different departments, such as IT, HR, or Facilities. Knowledge Base Integration: Empower employees to find answers to common issues with a built-in, searchable knowledge base. Self-Service Portal: Allow users to view ticket status, submit new requests, and access help resources from a centralized location. Reporting and Analytics: Gain insights into service performance with detailed reports and dashboards to track response times, ticket volumes, and resolutions. Seamless Microsoft 365 Integration: Utilize familiar tools like SharePoint, Teams, and Power Automate to manage and enhance helpdesk operations. Explore more: https://www.spmarketplace.com/sharepoint-helpdesk.html Or get in touch: https://www.cognitoforms.com/SPMarketplace/ProductInterestFormG2

SP IT Support Details
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Product Description

SP IT Support is a simple yet effective SharePoint helpdesk application that includes helpdesk, change management, IT Asset tracking, calendar, discussions and technical documents management. An End User portal makes it easy to submit tickets, access a knowledge base, documents and training links.


Seller Details
Year Founded
2012
HQ Location
Penn Valley, California
Twitter
@SP_Marketplace
630 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®

Erin D.
ED
Overview Provided by:
Senior Sales and Marketing Executive at Xsell | Lead Generation | Digital Marketing

Recent SP IT Support Reviews

Sushil H.
SH
Sushil H.Mid-Market (51-1000 emp.)
4.0 out of 5
"Complete solution for IT Support."
It's really helpful for all departments we can make many custom category here so we can analyze the output or distribute the logs as per our need. ...
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