What I like best about Sophos MDR is the seamless integration into the entire Sophos security platform and the user-friendly operation. The MDR system works reliably in the background and provides advanced threat detection without requiring complex configurations. The combination of automated monitoring and easy handling makes it a valuable component of our security strategy. Review collected by and hosted on G2.com.

Honestly, it's hard for me to find anything negative about Sophos MDR. In the 6 years of use, there haven't been any significant problems or aspects that bothered me. The system runs stable and reliably meets all our requirements. Review collected by and hosted on G2.com.

I like that Sophos MDR provides round-the-clock monitoring by real experts who not only detect threats but also take action to stop them. It feels like having a full security operations center on my side, without the need to hire one in-house. What impressed me the most about Sophos MDR is how seamlessly it blends human expertise with technology-driven insights. Instead of only relying on automated alerts, their team actively investigates unusual activities, which eliminates the typical "alert fatigue" many IT teams face. It feels less like outsourcing a service and more like extending your security team with highly skilled professionals. Review collected by and hosted on G2.com.

Honestly, there’s very little to dislike about Sophos MDR. If I had to mention one thing, it would be that sometimes the detailed reports can be very technical for non-IT stakeholders. However, this is a minor point, as the team always provides clear explanations and guidance Review collected by and hosted on G2.com.

Sophos MDR delivers continuous 24/7/365 monitoring across endpoints, servers, and network infrastructure. Its behavior-based analysis helps proactively detect and respond to indicators of compromise, significantly reducing the risk of undetected breaches. The product is easy to deploy and benefits from a clear, intuitive user interface. In case of issues, support is highly responsive and available around the clock. Its ability to integrate seamlessly with hardware from various vendors is an added advantage. Review collected by and hosted on G2.com.

The solution is comprehensive with no significant shortcomings. If anything, response times—while generally good—could be further improved to enhance overall efficiency. Review collected by and hosted on G2.com.

We prefer Sophos MDR becouse it has preven to be more efficient and user-friendly than others solutions we've used, like Sentinel. And the price us another big thing, for less money you a lot more features. One od the main advantages we've expreiened is how easy it is to set up and integrate into our environment. Additionally, the response times from the sophos MDR team are noticeable faster, when an incident is detected, we recieve clear, timely communication and inmediate action is taken, This proactive and professional approach give us confidence that our systems are continuously protected by a capable and respoinsive team. Review collected by and hosted on G2.com.

So far, we haven't found anything we truly dislike about Sophos MDR, the service as met our expectations interms of performance, maybe at the only thing, was when we start with Sophos MDR the most information was in English, but our dealer explaind us all what we need. Review collected by and hosted on G2.com.

I truly appreciate the seamless integration Sophos MDR offers with our existing Sophos products, making deployment hassle-free and straightforward. The 24/7 security coverage provides continuous monitoring and alerts us promptly to any suspicious activity, ensuring our network's safety and allowing us to track and resolve issues efficiently. The daily custom email reports further enhance our operational efficiency by keeping us regularly informed. Additionally, Sophos MDR's ability to lock down machines quickly when needed adds an extra layer of security and peace of mind. Review collected by and hosted on G2.com.

I don't like how resource-intensive the product is, as the agent seems to use a lot of resources on machines. Review collected by and hosted on G2.com.

What I like best about Sophos MDR is the peace of mind it brings by combining advanced threat detection with a highly responsive 24/7 expert team. I appreciate the proactive monitoring and rapid incident response, which allows my internal team to focus on strategic initiatives while knowing that any suspicious activity is being handled in real time. The integration with our existing Sophos solutions, including Sophos Central, makes it easy to visualize threats and take immediate action when needed. The level of visibility and control over threats, without having to manage everything manually... Is truly a game changer. Review collected by and hosted on G2.com.

One area that could be improved is the reporting dashboard. While it provides useful insights, it lacks flexibility in customization and could benefit from more real-time analytics. Enhancing this would make it easier for different teams to extract actionable intelligence tailored to their specific needs. Review collected by and hosted on G2.com.

It's a good software to protect your company and maintain security in the organization. It's easy to use, and we receive real-time alerts and options about how to fix the issues.

The threat detection and response capabilities are excellent, with a team of experts monitoring and responding 24/7, which gives us peace of mind. The dashboard is intuitive, and the reports provide clear visibility into potential risks and actions taken. Integration with other tools was straightforward, and overall, it's been a reliable and efficient solution for our security needs. Review collected by and hosted on G2.com.

While Sophos MDR is overall a strong solution, there are a few areas for improvement. Sometimes the alerts can be a bit too frequent or not fully prioritized, which can lead to alert fatigue. Additionally, the response time from the MDR team, while usually fast, can occasionally be slower during non-critical issues. Pricing might also be a concern for smaller organizations, as the service can become costly depending on the number of devices or endpoints. Review collected by and hosted on G2.com.

Sophos MDR is easy to use and was simple to implement, with great support from the onboarding team. We rely on it daily, and the wide range of features along with smooth integration into our existing Sophos setup makes it a dependable 24/7 security solution. Review collected by and hosted on G2.com.

There isn’t much to dislike, but sometimes the detailed reports can feel overwhelming with too much technical information. However, this also shows how thorough the monitoring is. Review collected by and hosted on G2.com.

Features for the price. The documentation is in-depth while being easy to understand and follow. MDR is a great value, specially since XDR is "included" with it, depending on which option you end up going with. Review collected by and hosted on G2.com.

Could do better to support Google Workspace features like email clawback for Sophos Email (works great with Microsoft 365 though). Also, Linux is currently very limited in the features it has available to use. Review collected by and hosted on G2.com.

What I like best about Sophos MDR is the 24/7 monitoring combined with proactive threat hunting by their expert team. Unlike traditional endpoint solutions that only alert on suspicious activity, Sophos MDR provides real-time detection, investigation, and response — which greatly reduces the burden on in-house IT/security teams. I also appreciate the seamless integration with the Sophos ecosystem (firewalls, endpoint, email security), giving a single-pane-of-glass view and faster containment of threats. Their analysts not only respond to incidents but also provide detailed insights and recommendations, which helps strengthen the overall security posture. Review collected by and hosted on G2.com.

Advanced customization and fine-tuning of detection rules can feel somewhat limited compared to more complex SIEM/SOC solutions. Review collected by and hosted on G2.com.