# Top 10 SolarWinds Service Desk Alternatives & Competitors **Average Rating:** 4.3/5 **Total Number of Reviews:** 785 SolarWinds Service Desk is not the only option for Service Desk Software. Explore other competing options and alternatives. Service Desk Software is a widely used technology, and many people are seeking high quality, reliable software solutions with automate ticket routing, knowledge base/ticket integration, and surveys. Other important factors to consider when researching alternatives to SolarWinds Service Desk include response time and incident management. The best overall SolarWinds Service Desk alternative is Freshservice. Other similar apps like SolarWinds Service Desk are ServiceNow IT Service Management, Jira Service Management, ManageEngine ServiceDesk Plus, and Atera. SolarWinds Service Desk alternatives can be found in [Service Desk Software](https://www.g2.com/categories/service-desk) but may also be in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) or [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm). ## Best Paid & Free Alternatives to SolarWinds Service Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Atera](https://www.g2.com/products/atera/reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) ## Top 10 Alternatives to SolarWinds Service Desk Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how SolarWinds Service Desk stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Education Management, and Construction, and find the best product for your business. ### 1. [Freshservice](https://www.g2.com/products/freshservice/reviews) By Freshworks **Average Rating:** 4.6/5 **Total Reviews:** 1,337 Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to SolarWinds Service Desk, Freshservice is: - Better at meeting requirements - More usable - Easier to set up Categories in common with SolarWinds Service Desk: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk) **Compare Freshservice with other alternatives:** - [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Freshservice vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus) - [Freshservice vs Atera](https://www.g2.com/compare/atera-vs-freshservice) - [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid) - [Freshservice vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice) - [Freshservice vs NinjaOne](https://www.g2.com/compare/freshservice-vs-ninjaone) - [Freshservice vs Vivantio](https://www.g2.com/compare/freshservice-vs-vivantio) - [Freshservice vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/freshservice-vs-spiceworks-cloud-help-desk) ### 2. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) By ServiceNow **Average Rating:** 4.5/5 **Total Reviews:** 1,891 ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to SolarWinds Service Desk, ServiceNow IT Service Management is: - More expensive - Better at meeting requirements Categories in common with SolarWinds Service Desk: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk) **Compare ServiceNow IT Service Management with other alternatives:** - [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Atera](https://www.g2.com/compare/atera-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [ServiceNow IT Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) - [ServiceNow IT Service Management vs Vivantio](https://www.g2.com/compare/servicenow-it-service-management-vs-vivantio) - [ServiceNow IT Service Management vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-spiceworks-cloud-help-desk) ### 3. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) By Atlassian **Average Rating:** 4.3/5 **Total Reviews:** 988 Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to SolarWinds Service Desk, Jira Service Management is: - More expensive - Better at meeting requirements Categories in common with SolarWinds Service Desk: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk) **Compare Jira Service Management with other alternatives:** - [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management) - [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management) - [Jira Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) - [Jira Service Management vs Atera](https://www.g2.com/compare/atera-vs-jira-service-management) - [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [Jira Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management) - [Jira Service Management vs NinjaOne](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [Jira Service Management vs Vivantio](https://www.g2.com/compare/jira-service-management-vs-vivantio) - [Jira Service Management vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk) ### 4. [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) By Zoho **Average Rating:** 4.2/5 **Total Reviews:** 249 Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool. Categories in common with SolarWinds Service Desk: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management](https://www.g2.com/categories/incident-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SolarWinds Service Desk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk) **Compare ManageEngine ServiceDesk Plus with other alternatives:** - [ManageEngine ServiceDesk Plus vs Freshservice](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs ServiceNow IT Service Management](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management) - [ManageEngine ServiceDesk Plus vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs Atera](https://www.g2.com/compare/atera-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs SysAid](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid) - [ManageEngine ServiceDesk Plus vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-manageengine-servicedesk-plus) - [ManageEngine ServiceDesk Plus vs NinjaOne](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-ninjaone) - [ManageEngine ServiceDesk Plus vs Vivantio](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-vivantio) - [ManageEngine ServiceDesk Plus vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-spiceworks-cloud-help-desk) ### 5. [Atera](https://www.g2.com/products/atera/reviews) By Atera **Average Rating:** 4.6/5 **Total Reviews:** 1,213 Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model. Reviewers say compared to SolarWinds Service Desk, Atera is: - Easier to set up - More usable - More expensive Categories in common with SolarWinds Service Desk: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SolarWinds Service Desk vs Atera](https://www.g2.com/compare/atera-vs-solarwinds-service-desk) **Compare Atera with other alternatives:** - [Atera vs Freshservice](https://www.g2.com/compare/atera-vs-freshservice) - [Atera vs ServiceNow IT Service Management](https://www.g2.com/compare/atera-vs-servicenow-it-service-management) - [Atera vs Jira Service Management](https://www.g2.com/compare/atera-vs-jira-service-management) - [Atera vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/atera-vs-manageengine-servicedesk-plus) - [Atera vs SysAid](https://www.g2.com/compare/atera-vs-sysaid) - [Atera vs BMC Helix ITSM](https://www.g2.com/compare/atera-vs-bmc-software-bmc-helix-itsm) - [Atera vs NinjaOne](https://www.g2.com/compare/atera-vs-ninjaone) - [Atera vs Vivantio](https://www.g2.com/compare/atera-vs-vivantio) - [Atera vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/atera-vs-spiceworks-cloud-help-desk) ### 6. [SysAid](https://www.g2.com/products/sysaid/reviews) By SysAid **Average Rating:** 4.5/5 **Total Reviews:** 752 SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Reviewers say compared to SolarWinds Service Desk, SysAid is: - Better at meeting requirements - Better at support - Easier to do business with Categories in common with SolarWinds Service Desk: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid) **Compare SysAid with other alternatives:** - [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid) - [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid) - [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid) - [SysAid vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid) - [SysAid vs Atera](https://www.g2.com/compare/atera-vs-sysaid) - [SysAid vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid) - [SysAid vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-sysaid) - [SysAid vs Vivantio](https://www.g2.com/compare/sysaid-vs-vivantio) - [SysAid vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-sysaid) ### 7. [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) By BMC Helix **Average Rating:** 3.7/5 **Total Reviews:** 294 BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages. Reviewers say compared to SolarWinds Service Desk, BMC Helix ITSM is: - Slower to reach roi - More expensive Categories in common with SolarWinds Service Desk: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SolarWinds Service Desk vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk) **Compare BMC Helix ITSM with other alternatives:** - [BMC Helix ITSM vs Freshservice](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice) - [BMC Helix ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management) - [BMC Helix ITSM vs Jira Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management) - [BMC Helix ITSM vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-manageengine-servicedesk-plus) - [BMC Helix ITSM vs Atera](https://www.g2.com/compare/atera-vs-bmc-software-bmc-helix-itsm) - [BMC Helix ITSM vs SysAid](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid) - [BMC Helix ITSM vs NinjaOne](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ninjaone) - [BMC Helix ITSM vs Vivantio](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-vivantio) - [BMC Helix ITSM vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-spiceworks-cloud-help-desk) ### 8. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) By NinjaOne **Average Rating:** 4.7/5 **Total Reviews:** 4,407 NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. Reviewers say compared to SolarWinds Service Desk, NinjaOne is: - Easier to set up - Easier to do business with - Better at meeting requirements Categories in common with SolarWinds Service Desk: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Incident Management](https://www.g2.com/categories/incident-management) **Compare:** [SolarWinds Service Desk vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-solarwinds-service-desk) **Compare NinjaOne with other alternatives:** - [NinjaOne vs Freshservice](https://www.g2.com/compare/freshservice-vs-ninjaone) - [NinjaOne vs ServiceNow IT Service Management](https://www.g2.com/compare/ninjaone-vs-servicenow-it-service-management) - [NinjaOne vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-ninjaone) - [NinjaOne vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-ninjaone) - [NinjaOne vs Atera](https://www.g2.com/compare/atera-vs-ninjaone) - [NinjaOne vs SysAid](https://www.g2.com/compare/ninjaone-vs-sysaid) - [NinjaOne vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ninjaone) - [NinjaOne vs Vivantio](https://www.g2.com/compare/ninjaone-vs-vivantio) - [NinjaOne vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/ninjaone-vs-spiceworks-cloud-help-desk) ### 9. [Vivantio](https://www.g2.com/products/vivantio/reviews) By Vivantio **Average Rating:** 4.3/5 **Total Reviews:** 295 Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Reviewers say compared to SolarWinds Service Desk, Vivantio is: - Slower to reach roi - More expensive - Better at support Categories in common with SolarWinds Service Desk: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management](https://www.g2.com/categories/it-asset-management), [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SolarWinds Service Desk vs Vivantio](https://www.g2.com/compare/solarwinds-service-desk-vs-vivantio) **Compare Vivantio with other alternatives:** - [Vivantio vs Freshservice](https://www.g2.com/compare/freshservice-vs-vivantio) - [Vivantio vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-vivantio) - [Vivantio vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-vivantio) - [Vivantio vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-vivantio) - [Vivantio vs Atera](https://www.g2.com/compare/atera-vs-vivantio) - [Vivantio vs SysAid](https://www.g2.com/compare/sysaid-vs-vivantio) - [Vivantio vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-vivantio) - [Vivantio vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-vivantio) - [Vivantio vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-vivantio) ### 10. [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) By Ziff Davis **Average Rating:** 4.3/5 **Total Reviews:** 311 From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE! Reviewers say compared to SolarWinds Service Desk, Spiceworks Cloud Help Desk is: - Easier to set up - Better at meeting requirements Categories in common with SolarWinds Service Desk: [Service Desk](https://www.g2.com/categories/service-desk) **Compare:** [SolarWinds Service Desk vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk) **Compare Spiceworks Cloud Help Desk with other alternatives:** - [Spiceworks Cloud Help Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs Atera](https://www.g2.com/compare/atera-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs SysAid](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-sysaid) - [Spiceworks Cloud Help Desk vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs NinjaOne](https://www.g2.com/compare/ninjaone-vs-spiceworks-cloud-help-desk) - [Spiceworks Cloud Help Desk vs Vivantio](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-vivantio) --- ## SolarWinds Service Desk Alternatives FAQs ### What are the best alternatives to SolarWinds Service Desk? The best alternatives to SolarWinds Service Desk according to G2 user ratings and review counts include [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars, 1,335 reviews), [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) (4.5/5 stars, 1,867 reviews), [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) (4.3/5 stars, 981 reviews), [Atera](https://www.g2.com/products/atera/reviews) (4.6/5 stars, 1,156 reviews), and [SysAid](https://www.g2.com/products/sysaid/reviews) (4.5/5 stars, 748 reviews). These alternatives are favored for their ease of use, automation, integration capabilities, and AI-powered features that enhance service delivery and operational efficiency. ### What features do alternatives offer that SolarWinds Service Desk does not? Alternatives to SolarWinds Service Desk offer advanced AI capabilities such as adaptive learning, autonomous task execution, multi-step planning, natural language interaction, and proactive assistance, which SolarWinds lacks natively. Additionally, some alternatives provide AI text generation and more extensive workflow automation and customization options. Several alternatives also integrate more seamlessly with third-party applications and offer more flexible reporting and asset management features. ### Which Service Desk tools do reviewers recommend instead of SolarWinds Service Desk? Reviewers recommend [Freshservice](https://www.g2.com/products/freshservice/reviews) for its intuitive UI, powerful automation, and quick implementation, which improve resolution times and service visibility. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) is praised for its enterprise-grade automation, AI-driven workflows, and comprehensive ITSM capabilities that centralize and streamline IT operations. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) is recommended for its customizable workflows, seamless integration with Atlassian tools, and strong automation features that enhance collaboration across IT and development teams. [Atera](https://www.g2.com/products/atera/reviews) is valued for its all-in-one platform combining RMM, helpdesk, and AI automation with a per-technician pricing model that scales efficiently. [SysAid](https://www.g2.com/products/sysaid/reviews) is highlighted for its AI-powered automation, ease of use, and comprehensive ITSM features that reduce manual tasks and improve ticket resolution efficiency. ### How does SolarWinds Service Desk compare to Freshservice? According to G2 data, [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) holds an average rating of 4.3/5 from 778 reviews, while [Freshservice](https://www.g2.com/products/freshservice/reviews) leads with a 4.6/5 average rating across 1,335 reviews. Freshservice outperforms SolarWinds Service Desk by 0.3 points in overall satisfaction. In dimension scores, Freshservice leads by 0.3 points in Meeting Requirements (8.9 vs 8.6), 0.2 points in Usability (9.2 vs 9.0), 0.2 points in Ease of Setup (8.8 vs 8.6), 0.1 points in Ease of Admin (9.0 vs 8.9), 0.1 points in Support (9.0 vs 8.9), and 0.1 points in Ease of Doing Business (9.1 vs 9.0). User sentiment highlights Freshservice's strengths in ease of use (229 mentions), feature richness (116 mentions), automation (101 mentions), and ticket management (101 mentions), compared to SolarWinds Service Desk's noted strengths in asset management (4 mentions), ticketing system (4 mentions), and custom fields (3 mentions). Freshservice users frequently praise its intuitive UI, automation capabilities, and integrations, while SolarWinds users appreciate its integrated asset management and straightforward ticketing. Overall, Freshservice offers a more modern, feature-rich, and user-friendly ITSM solution with stronger automation and integration capabilities, reflected in higher user ratings and broader adoption, while SolarWinds Service Desk is valued for its simplicity and integrated asset management but scores lower on customization and advanced features. ### Why do users choose Freshservice over SolarWinds Service Desk? Users choose [Freshservice](https://www.g2.com/products/freshservice/reviews) over SolarWinds Service Desk primarily for its superior ease of use and higher usability scores, with a 0.2-point lead in Usability (9.2 vs 9.0) and a 0.2-point advantage in Ease of Setup (8.8 vs 8.6). Freshservice's intuitive user interface and streamlined workflows reduce training time and improve adoption, as reflected in 229 mentions of ease of use and 101 mentions of automation in user reviews. Freshservice also offers more robust automation and customization capabilities, enabling users to automate repetitive tasks and tailor workflows effectively, which contributes to improved efficiency and faster resolution times. Its integrated asset management, ticketing, and service catalog features are highly praised, with 116 mentions of features and 70 mentions of integrations, supporting seamless IT operations. Additionally, Freshservice provides stronger support and easier administration, with slight leads in Support (9.0 vs 8.9) and Ease of Admin (9.0 vs 8.9), enhancing the overall user experience. Users also appreciate its scalability and multi-department support, making it suitable for growing organizations. These factors combine to make Freshservice the preferred choice for users seeking a comprehensive, user-friendly, and efficient IT service management platform according to G2 data. ## Explore Articles - [Most popular purchasing software for retail](https://www.g2.com/discussions/most-popular-purchasing-software-for-retail) - [Best platforms for integrating estimating with project management](https://www.g2.com/discussions/what-are-the-best-platforms-for-integrating-estimating-with-project-management) - [Best app to manage affiliate sales](https://www.g2.com/discussions/best-app-to-manage-affiliate-sales) - [Top-rated pricing tools for SaaS companies](https://www.g2.com/discussions/top-rated-pricing-tools-for-saas-companies) - [Which vendor provides the fastest updates to business listings?](https://www.g2.com/discussions/which-vendor-provides-the-fastest-updates-to-business-listings) - [Which cloud content service is ideal for team collaboration](https://www.g2.com/discussions/which-cloud-content-service-works-best-for-team-collaboration) ## Spotlight Categories - [Spend Management Software](https://www.g2.com/categories/spend-management) - [Session Replay Software](https://www.g2.com/categories/session-replay) - [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)