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SoftCo AP Automation Reviews & Product Details

AI-Native AP Automation Tailored to Perfection. SoftCo Accounts Payable Automation processes all PO, non-PO and recurring supplier invoices electronically, from AI Capture and AI Match through to invoice approval, query resolution and payment. Powered by SoftCoAI+, SoftCoAP embeds continuously learning AI models to minimize manual intervention and deliver up to 89 percent processing savings. Benefits of SoftCoAP include: • High-accuracy invoice data extraction with AI Capture • 90 percent straight-through invoice processing with AI Match • Up to 89 percent faster non-PO handling using AI Coding and AI Routing • Automated recurring invoice validation and processing • Mobile and email-based approvals • Unified workflow for all payment types • Certified integration with over 200 ERP systems • Advanced analytics and real-time reporting All invoices are processed using AI Capture technology. AI Match reconciles invoice data against purchase orders and goods receipt notes, even in complex scenarios such as incomplete data, missing product codes, currency rounding issues and FX conversions, delivering a 38 percent improvement in match rates versus standard tools. AI Coding automatically applies accurate general ledger coding based on learned invoice patterns, while AI Routing progresses invoices to the appropriate approver based on confidence thresholds and controls. For non-PO invoices, SoftCoAP uses vendor-specific logic to assign the correct general ledger and cost center. Recurring invoices such as rent, subscriptions and utilities are validated against related contract POs and routed automatically for approval without additional documentation. SoftCoAP includes embedded anti-fraud intelligence and detailed performance dashboards. Advanced analytics powered by AWS QuickSight track trends and KPIs to help finance teams control costs, resolve bottlenecks and strengthen operational performance. A built-in AI Assistant enables users to access real-time insights through natural language queries, eliminating reliance on static reports or filters. SoftCoPay transforms payments from a cost center into a controlled, optimized workflow by improving timing, capturing rebates and reducing risk. Card, ACH and check payments are managed within a single secure process. SoftCo is AP-first and trusted by over one million global users, including organizations such as Logitech, PwC, Primark, Volkswagen, Sunny Delight and the Finnish Government. We are SOC 1 and SOC 2 compliant, ISO 27001 certified and integrate with more than 200 ERP systems, maintaining a 100 percent project success rate.

Seller

Softco

Discussions

SoftCo AP Automation Community

Languages Supported

English, Finnish, Swedish

Overview by

Daragh Byrne

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

Perceived Cost

$$$$$

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Top-Rated Alternatives

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SoftCo AP Automation Media

Auto-Match Summary

Contract Matching

SoftCo AP Automation Demo - Invoice Approvals

Email or on-the-go approvals

Exception handling

Selected SoftCo Customers

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Darren K.

Enterprise (> 1000 emp.)

2/24/2023

"We got there in the end."

2.5/5

What do you like best about SoftCo AP Automation?

SoftCo AP automation is an extremely good system for workflow of cases, approval and sign-off. It also has very strong audit capabilities. Review collected by and hosted on G2.com.

What do you dislike about SoftCo AP Automation?

The UI can be cumbersome and processes complex to complete.

Performance can is underwhelming at times and the system requires consistant monitoring and housekeeping, over and above what we'd experience with other systems. Review collected by and hosted on G2.com.

What problems is SoftCo AP Automation solving and how is that benefiting you?

We use AP Automation for 2 main purposes. Automation of matching of our "Goods For Resale" invoices to which we integration PO and Goods In data from our ERP and presently achieve an automated match of c.75-80%. Given our volumes for this stream of invoicing, c. 500k per annum, its imperative the system is efficient in order to keep the headcount under control. For queries we use AP Automation to mange query resolution workflow and it does this well.

Additionally, for our expense invoices we use AP Automation to mange the workflow, verfication and authorisation of these transactions. The system does this well and has completely removed paper (except in some circumstances with the original vendor invoice) from our internal processes and provided us with clear visibility of each invoice in the approval chain. Review collected by and hosted on G2.com.

Nick S.

Senior Finance, Systems & Projects Manager

Enterprise (> 1000 emp.)

2/21/2023

"Softco - a success story"

5/5

What do you like best about SoftCo AP Automation?

SoftCo provided a tailored end-to-end purchase to pay solution that met the requirements of our business in a practical and friendly manner.

SoftCo works. It is simple to use for our internal customers and our suppliers. The helpdesk support is excellent. Review collected by and hosted on G2.com.

What do you dislike about SoftCo AP Automation?

It is a great solution. However, additional enhancements to the supplier portal would be good to make it as simple as possible to use for them so as to minimise contact with our PL team. Review collected by and hosted on G2.com.

Alan G.

Small-Business (50 or fewer emp.)

2/22/2023

"Automation of PO process made easy"

5/5

What do you like best about SoftCo AP Automation?

The implementation of Softco has removed the need for paper PO's moving around the office for approval. Everything is online and easily traceable. It even allows our overseas colleagues to participate in the approval process where required. Review collected by and hosted on G2.com.

What do you dislike about SoftCo AP Automation?

With some tasks, the number of clicks and positioning of buttons on the screen to complete a task can be a little annoying. Redesign of the front end with data entry in mind. Review collected by and hosted on G2.com.

Tom M.

Mid-Market (51-1000 emp.)

2/28/2023

"Softco - excellent vendor and system"

4.5/5

What do you like best about SoftCo AP Automation?

Easy to use and intuitive system that has become critical in managing our supplier management and accounts payable processes. The system was competitively priced and the implementation time quite quick.

The implementation team were fantastic to deal with. Review collected by and hosted on G2.com.

What do you dislike about SoftCo AP Automation?

No major dislikes. Reporting and Analytics could be a little stronger but these are bespoke requirements to our organisation. Review collected by and hosted on G2.com.

Mike F.

Mid-Market (51-1000 emp.)

2/21/2023

"SoftCoAP product review"

5/5

What do you like best about SoftCo AP Automation?

SoftCoAP allows our Accounts Payable team to process Purchase Orders from our ERP efficiently and make sure vendor invoices are paid in a timely manner. The SoftCoAP support team partners with our IT team to troubleshoot and solve any problems that arise. Review collected by and hosted on G2.com.

What do you dislike about SoftCo AP Automation?

Our AP team would like more robust reporting functionality within SoftCoAP. It's possible that this will be addressed in the new version 10.6 Review collected by and hosted on G2.com.

Verified User in Construction

Enterprise (> 1000 emp.)

7/13/2022

"SoftCo Convert"

5/5

What do you like best about SoftCo AP Automation?

The best thing about SoftCo is the instant automation.

This is super effective when you have an overdue invoice to clear and can process and get approved quickly. Review collected by and hosted on G2.com.

What do you dislike about SoftCo AP Automation?

Too many buckets to work through sometimes make it challenging to find which bucket an invoice is located in, and This could be improved by reducing the number of buckets or making it more transparent where the invoice is. Review collected by and hosted on G2.com.

What problems is SoftCo AP Automation solving and how is that benefiting you?

Quicker automatic matching. I like that the platform immediately enables auto-matching; the invoices do not need an overnight update. This speeder auto-match has allowed a much smoother transaction process, with fewer invoices having to be manually matched. Our automatic matching has improved from around 55% on our previous platform to about 67%. Review collected by and hosted on G2.com.

Response from Sophie Dodgson of SoftCo AP Automation

edit

Hi,

Sophie from SoftCo here. Can I suggest that you raise a ticket with Customer Support, and they will be able to help you with this issue.

Aimee W.

Finance Systems Analyst

Small-Business (50 or fewer emp.)

11/16/2022

"Allows larger volumes to be processed but not without it's teething issues"

4/5

What do you like best about SoftCo AP Automation?

Being able to easily give non finance business users the access to view and approve invoices as required with being able to see the document and also be able to see the history of the approvals Review collected by and hosted on G2.com.

What do you dislike about SoftCo AP Automation?

Being able to extract out data through reports and review how the team are performing is a real issue for us at the moment, it's not enabled us to easily set KPIs and monitor the team and suppliers we are processing Review collected by and hosted on G2.com.

Brendan C.

Enterprise (> 1000 emp.)

2/22/2023

"Primark Finance Review and Experience"

3/5

What do you like best about SoftCo AP Automation?

Softco AP Automation is quite user friendly and easy to navigate around. It does the basics well and is flexible that you can automate processing. Review collected by and hosted on G2.com.

What do you dislike about SoftCo AP Automation?

Reporting is not flexible and self sufficient. Consultancy is required for small to medium changes post implementation. Post implementation support is limited. Review collected by and hosted on G2.com.

Alexandre A.

Mid-Market (51-1000 emp.)

2/27/2023

"From sales team to implementation and support; pleasure of working with"

4.5/5

What do you like best about SoftCo AP Automation?

Honesty and transparency. And the product is solid. We had very minimal technical issues rolling this out and anytime there is a question or an issue the Softco team is prompt to reply Review collected by and hosted on G2.com.

What do you dislike about SoftCo AP Automation?

I honestly do not have any bad comments (and trust me; I'm always the type to find issues with vendors) Review collected by and hosted on G2.com.

Gary G.

Sr. Financial Information Systems Analyst

Mid-Market (51-1000 emp.)

7/26/2022

"Softco AP Automation"

4/5

What do you like best about SoftCo AP Automation?

The most helpful functionality within Softco has been the Posting Models and template imports. These are very handy, especially with vendor invoices that have multiple GL Accounts and Cost Center allocations. Softco has also helped a great deal when it comes to month-end accruals. Review collected by and hosted on G2.com.

What do you dislike about SoftCo AP Automation?

Once an invoice has been sent out to be verified or approved, I cannot see the invoice in any folders other than the main search of all invoices. It would be helpful if there was a specific folder of "invoices sent for approval" which would have those all in one place. Review collected by and hosted on G2.com.

What problems is SoftCo AP Automation solving and how is that benefiting you?

Softco has allowed us to move away from a completely paper-based process that was very much manual. Having all of the vendor invoices in one place that is easily searchable has been a tremendous help for accruals and researching vendor inquiries. Once the invoices are approved and sent to our ERP, they post automatically without human intervention which saves a lot of work for the AP staff. Review collected by and hosted on G2.com.

Response from Sophie Dodgson of SoftCo AP Automation

edit

Dear Gary,

This is Sophie from SoftCo here. Within SoftCoAP there is a feature that gives you the visibility you are looking for. Within the “Monitoring” folder (available to AP Team users) navigate to “Awaiting Approval” and if you select by user this will give you the detail you are after. If you would like to contact our Customer Support team, they can arrange a session to assist you with this.