JB
Jacky B.
Director of Marketing and Information
Mid-Market (51-1000 emp.)
"Soci for social media management"
4/5
What do you like best about SOCi?

Soci has been evolving with the different social media platforms. They make posting easy because you can do it all in one spot. You can make andedit posts and schedual them all from the Soci dashboard, which is nice if you have more than one place the post is going. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

There were a few mistakes and the porcess to edit them was a little slow, so making that faster would help a lot. Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

Hi Jacky,

Thanks for the positive review! I am happy to hear SOCi is making it easy to schedule social posts across multiple platforms and oversee reputation management in an efficient manner.

Also, I appreciate the feedback regarding the errant posts on your corporate social handle. I recommend reaching out to your Customer Success Manager (if you haven't already) to discuss this issue so our team can address and resolve any problems you may be encountering.

Thank you again!

- Neil

Shannon S.
SS
Shannon S.
Assistant manager
Small-Business (50 or fewer emp.)
"Convenient Scheduling but Clunky App Experience"
4/5
What do you like best about SOCi?

I like being able to schedule ahead of time on the computer with SOCi and not have to do it on the Instagram app, as it makes the weeks easier. I appreciate the library section, which helps me by providing photos to inspire me for posts. I can download European Wax Center photos, edit them as I want, and it's good for inspiration. The initial setup was great, and the training was helpful. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I don't love the app. It's easier to do on the computer. I wish it let you stay logged in, it doesn't really feel like an app at all. Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

Thank you for the thoughtful review! We’re so glad to hear that scheduling posts in advance and using the content library have made planning your social media easier and more efficient. It’s also great to know the training and setup process helped you get started smoothly. We appreciate you sharing your feedback about the mobile app experience. Thanks again for your support and for being a valued SOCi customer!

Brian S.
BS
Brian S.
Leasing Agent
Small-Business (50 or fewer emp.)
"Effortless Social Media Scheduling"
4.5/5
What do you like best about SOCi?

I use SOCi for social media marketing for a property I work for, and it's very convenient because it allows us to advertise the many amenities we offer with just a single click in a scheduled post. I love that we can share across multiple platforms without needing to redirect to other pages. I enjoy that with SOCi, you can map out your entire day, week, or month, which helps us stay organized with our posts. The initial setup was easy as 1, 2, 3. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

NOT A THING! I love the simplistic process of posting per platform all in one. Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

We're thrilled to hear that SOCi has been such a convenient and efficient tool for your social media marketing needs! It's great to know that you appreciate the ability to schedule posts across multiple platforms and the ease of mapping out your content calendar. Thank you for sharing your positive experience!

Andrea S.
AS
Andrea S.
Admin/Marketing
Small-Business (50 or fewer emp.)
"Calendar View Makes Social Scheduling and Prescheduling Easy"
5/5
What do you like best about SOCi?

The calendar view and linking with my external socail media accounts allows me to plan and preschedule all my social media (except Nextdoor). Review collected by and hosted on G2.com.

What do you dislike about SOCi?

That I can't schedule to Nextdoor - and that sometimes my Facbeook account gets "unlinked" and I have to relink it. This often means having to recreate future posts which are lost due to the relinking. Review collected by and hosted on G2.com.

Michael S.
MS
Michael S.
General Manager
Small-Business (50 or fewer emp.)
"SOCi Makes Social Media Management Easy with Great Integrations and Support"
5/5
What do you like best about SOCi?

I find it extremely helpful and intuitive to have one platform where I can view all of our social media channels. The integrations with our Facebook feed, Tik Tok, and Instagram are invaluable, and they make it simple to manage everything in one centralized place. Performance has been great, and the system is easy to use day to day. You really can’t beat the price for having this much functionality at your fingertips. The team is always willing and ready to support any questions or inquiries. I also appreciate the AI features, especially the help with crafting genuine responses. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

There isn't really anything that I dislike about SOCi. Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

We're thrilled to hear that you find SOCi helpful and intuitive, especially with the integrations and centralized management of social media channels. Our team is dedicated to providing great support and we're glad you appreciate the AI features. Thank you for your feedback!

Krish P.
KP
Krish P.
CEO
Small-Business (50 or fewer emp.)
"SOCi Makes Managing Reviews and Social Media Easy in One Dashboard"
5/5
What do you like best about SOCi?

What I like best about SOCi is the ability to manage guest reviews and social media from a single dashboard. It helps us respond quickly to guest feedback, maintain our online presence, and monitor our property's reputation more efficiently. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

The user interface can be difficult to navigate at times, and some reporting and workflow functions are not as intuitive as they could be. Streamlining common tasks would improve the user experience Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

We're glad to hear that you find SOCi helpful in managing guest reviews and social media from a single dashboard. It's great to know that it helps you respond quickly to guest feedback and maintain your online presence efficiently.

Alexis V. S.
AS
Alexis V. S.
Managing Director
Small-Business (50 or fewer emp.)
"Excellent Social Media Management platform"
4.5/5
What do you like best about SOCi?

The platform offers an all-in-one approach to managing and executing a cohesive social media strategy across all of your social media presence at the same time. It also includes various plug-ins for other social media platforms that I haven’t seen available on other similar tools. The software is user-friendly and very intuitive, and my daily tasks for keeping up with posts can be completed in less than 15 minutes. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

There is no review management ability with this program. Unfortunately, this is a key component that is required to enhance your online presence credibility. It also needs an AI generator for content, both images and copy. Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

Thank you for the thoughtful review! We’re so glad to hear that SOCi’s all-in-one approach has helped simplify your social media management and save you time by letting you manage multiple platforms from one place. It’s great to know you’ve found the platform intuitive and that it fits so well into your daily workflow. We also appreciate you sharing your feedback about review management and additional AI content generation capabilities. Thanks again for your support and for being a valued SOCi customer!

BH
Bada H.
Mid-Market (51-1000 emp.)
"Great Reputation and Social Presence Management Tool"
5/5
What do you like best about SOCi?

Connectivity to multiple commonly used platforms like Facebook, Google My Business, Yelp, etc. with the ability for one-stop-shopping for common tasks. AI integration in generating review responses. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

If you have an issue with a particular platform such as Yelp or Google My Business, it is difficult to determine if it's a SOCi issue or a platform issue. Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

Thank you for your feedback! We're pleased that SOCi is helping you manage reviews and providing the reporting your team needs to evaluate performance.

I’m sorry to hear you are encountering issues with Yelp and GBP. If you’re open to sharing more details about this issue, please message support@meetsoci.com so our teams can provide additional assistance.

Yahir S.
YS
Yahir S.
Leasing Manager
Mid-Market (51-1000 emp.)
"Unifies Social Media Management Effortlessly"
5/5
What do you like best about SOCi?

I like how SOCi helps make all my posts and is very efficient. It notifies me when someone comments or leaves a review through various social media platforms, and I can respond through SOCi, all in one place. This makes social media posting easier and faster because I don't have to worry about logging in to every single platform. SOCi is super easy to set up and schedule posts. It’s very helpful all the time and saves me a lot of time. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I love everything about Soci Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

We're thrilled to hear that SOCi has made social media management easier and faster for you! Thank you for sharing your positive experience.

Cheyenne B.
CB
Cheyenne B.
Community Manager
Mid-Market (51-1000 emp.)
"SOCi Makes Posting Effortless with Simple UI and Smooth Integration"
5/5
What do you like best about SOCi?

It’s really nice not having to constantly remember to post everything myself. If I have the time, great; if I don’t, SOCi still takes care of it either way, so I’m not left stressing about whether things went out. The UI is simple, and the integration was straightforward. Performance feels mid-tier overall, and the posts are pretty basic, but it still gets the job done for me. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I have not found enough downsides to Soci to comment on this truly, the automatic and AI posting has made my job much easier Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

Thank you for your positive feedback! We're glad to hear that SOCi's automatic posting and AI features have made your job easier. We understand the importance of time-saving tools for busy professionals like yourself, and we're committed to providing a seamless experience.