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MR

Melodi R.

Assistant Community Manager

Small-Business (50 or fewer emp.)

6/18/2026

"Behind the Dashboard: SOCi Feedback"

5/5

What do you like best about SOCi?

What I like most about SOCi is how it helps simplify and centralize multi-location marketing in one platform. It makes it easier to manage local listings, social media, reviews, and customer engagement across multiple locations without having to switch between different tools. The automation features. Especially around posting, reputation management, and reporting—save a lot of time and help keep branding consistent. I also like that it provides useful insights and analytics so we can track performance and make better marketing decisions. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

One of the main drawbacks is that the generated content doesn’t always accurately reflect authentic, real-world messaging and photos. It can feel generic at times and may not fully capture the tone or specifics of a local business. Additionally, the local events and suggestions don’t always align well with what is actually happening in the area, which can make the content feel less relevant or timely. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

SOCi helps manage key business problems like maintaining consistent branding across multiple locations, reducing the time needed for local marketing, and centralizing review and reputation management. It also improves accuracy of local listings and provides visibility into how each location is performing. Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

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Thank you for sharing your positive experience with SOCi. We're committed to providing useful insights and analytics to help track performance and make better marketing decisions. We understand your concerns about the generated content and local events, and we're continuously working to enhance the authenticity and relevance of the content.

KH

Kate H.

Community Manager

Mid-Market (51-1000 emp.)

6/18/2026

"Makes Social Media Management So Much Easier"

5/5

What do you like best about SOCi?

The biggest thing for me is convenience. SOCi puts everything in one place, so I'm not bouncing between platforms trying to manage social media, reviews, and reporting. I love that I can schedule content ahead of time while still creating posts that feel local and authentic to my community. The platform is easy to use, the analytics are helpful, and it saves me a ton of time every week. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

Honestly, there isn't much I dislike about SOCi. Like any platform, there are occasional quirks or features that take a little trial and error to figure out, and I'd love to see even more customization options for content and reporting. But overall, the benefits far outweigh the minor frustrations. It's a tool I use regularly, and it has made managing social media and our online presence significantly easier. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Before SOCi, managing social media felt really scattered. I'd have ideas for posts but no easy way to plan ahead, keep everything organized, or see what was actually working. SOCi solves that by putting content creation, scheduling, and reporting all in one place. It saves me a lot of time and makes it easier to stay consistent, which is huge when you're balancing marketing with everything else that comes with running a community. It's also helped me create more localized content that feels authentic instead of relying on generic posts, and I've seen better engagement because of it. Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

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Thank you for sharing your positive experience with SOCi! We're glad to hear that our platform has streamlined your social media management and provided valuable analytics. We're grateful for your regular use of SOCi and look forward to continuing to support your online presence.

WH

Whisper H.

Leasing Manager

Enterprise (> 1000 emp.)

6/18/2026

"Soci Keeps All Platforms, Scheduling, and Reviews in One Reliable Dashboard"

4.5/5

What do you like best about SOCi?

I like that I can see all of our platforms in one place, along with which content we have pending under the scheduler. It's a time saver to have the AI aspect touch up the message we are wanting to put out. I also appreciate that all reviews come directly to our dashboard, so we can review them and respond from the same place. The system will also let us know if any of our Social platforms aren't integrated correctly. When it comes to support there are plenty of videos available and a link to reach out to support directly. The performance is also reliable with our videos posting on time and correctly. When it comes to pricing our company is please as we continue to rely of Soci for our company needs Review collected by and hosted on G2.com.

What do you dislike about SOCi?

It doesn't happen often, but sometimes there is a disconnect between Soci and our TikTok platform. But this is easily fixed and we are able to reschedule the posts Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

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We're thrilled to hear that SOCi has been such a time-saver for you by consolidating all your platforms and scheduling in one place. Our AI aspect and review management system are designed to streamline your social media management process.

JP

Janele P.

Marketing Manager

Small-Business (50 or fewer emp.)

6/18/2026

"SOCi Consolidates Location Management, Social, and Reviews—A Major Time Saver"

5/5

What do you like best about SOCi?

SOCi is an incredible efficiency booster. I love that it consolidates all of our location management, social media, and reviews into one unified platform. It has eliminated the administrative headache of juggling multiple tools, saving us countless hours every week and allowing us to focus more on strategy rather than logistics. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

While the platform is great for broadcasting and general management, the granular engagement features could use some improvement. For example, responding to or reacting to nested comments on Instagram isn't as seamless as it is natively. It would be great to see smoother, more flexible two-way communication tools for social engagement. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

SOCi solves the problem of fragmented workflows and fragmented data. It allows us to easily reply to reviews and cross-post content across all of our social platforms simultaneously. By eliminating the need to log into multiple separate accounts, it saves our team an immense amount of time. That reclaimed time directly benefits us because we can now concentrate on other critical areas of business management. Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

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Thank you for your feedback! We're glad to hear that SOCi has helped you focus more on strategy and saved you countless hours each week. We appreciate your input on the granular engagement features and will take that into consideration for future improvements.

AM

Anytime M.

Manager

Mid-Market (51-1000 emp.)

6/18/2026

"SOCi Streamlines Our Online Presence with a Clean UI, Solid Integrations, and Helpful AI"

4/5

What do you like best about SOCi?

SOCi has been a great tool for managing our online presence. The UI is clean and easy to use, making it simple to handle reviews, posts, and listings in one place. The integrations work smoothly with the platforms we rely on, and overall performance has been reliable.

Pricing feels fair for the value provided, especially considering the time it saves and the impact on our visibility and engagement. The onboarding process was straightforward, and support has been responsive and helpful whenever we’ve needed assistance. The AI features add extra value by helping streamline responses and provide useful insights. Overall, SOCi has been a strong investment for our business. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

While SOCi is a strong platform overall, some features have a learning curve and can feel a bit overwhelming at first, especially for new users. Certain integrations and advanced tools could benefit from more customization, and occasional delays or minor glitches can occur when managing multiple locations at once. Reporting and analytics, while useful, could be more flexible and easier to tailor to specific business needs. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

SOCi has been effective in helping us quickly identify and resolve issues related to reviews, listings, and local visibility. The centralized dashboard makes it easy to spot problems across locations and take action without jumping between platforms. Tools like review management and alerts help us respond faster and stay proactive, while support resources are helpful when troubleshooting more complex issues. Overall, SOCi simplifies problem solving and saves time by keeping everything in one place. Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

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Thank you for sharing your experience with SOCi! We're glad to hear that the clean UI, solid integrations, and helpful AI features have made a positive impact on your business. We understand the learning curve for some features and are continuously working to enhance customization, flexibility, and performance across the platform. In the meantime, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard

JM

Juliann M.

Property Manager

Mid-Market (51-1000 emp.)

6/18/2026

"SOCI Is a Game-Changer: Scheduling, Engagement Tracking, and AI Captions in One Place"

5/5

What do you like best about SOCi?

I absolutely love SOCI. The scheduler is fantastic, and being able to post to all of our social channels from one platform has been a real game changer—it saves us so much time. I also like that I can track likes and overall engagement, along with reviews, all in the same place. The newest AI feature, including automatic captions, is another big time-saver and makes the platform even easier to use. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

My only feedback about Soci is that, at times, the responses to online reviews can take a few days to post. As a result, it can look like there isn’t an immediate reply to those reviews. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

The ease of integrating so many social platforms into one place helps solve my time-management challenges and ensures I’m posting and engaging on all the right platforms at the same time. I also love that it tracks the demographics of the people interacting with my social channels, which helps address the challenge of monitoring and managing my online reputation. Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

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Thank you for sharing your positive experience with SOCi! We're glad to hear that the platform has been a game changer for you in terms of time-saving and social engagement. We'll take your feedback about response times into consideration as we continue to enhance our services.

AR

Alley R.

AF Franchisee

Small-Business (50 or fewer emp.)

1/22/2026

"Time-Saving Gem for Social Media Marketing"

5/5

What do you like best about SOCi?

I love that SOCi saves me time when I’m planning my social calendar, since I can schedule posts a month in advance. At first I wasn’t a fan, but now I really enjoy using it, and I’d like to experiment with how well it would work on my personal platforms too, if that’s an option. The initial setup was straightforward and easy. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I don’t like that once a video is already uploaded, I can’t download it again the way I can with other images and posts. I sometimes need to do this so I can add the video back into the calendar and choose a different social platform for it to be posted on. Also, I’m not sure whether I can use SOCi for my personal page, and it would be really helpful to have that clarified. Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

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We're glad to hear that SOCi has been a time-saving gem for your social media marketing! We appreciate your feedback about the video downloading feature and using SOCi for personal platforms.

AH

Andrea H.

Travel Agent

Mid-Market (51-1000 emp.)

6/25/2026

"Easy Setup and Great-Looking Social Posts Across Platforms"

5/5

What do you like best about SOCi?

I like that I can post about so many different providers with very little work. It was easy to set up. I am one of the agents who get it for free with my agency, so the price is perfect. I can link to my instagram, facebook, linked in and tik tok easily. The posts are good looking and I have been getting some likes on them. I do wish that there was more about sales though as I haven't gotten any leads from this yet. I haven't had to as for any support at this time, but the emails I have recieved on it have been helpful. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

That the same working is on the posts for each platform, I would be nice to not have to go in and update that. Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

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We're glad to hear that you find SOCi easy to set up and that it has been helpful in managing your social posts across multiple platforms. We appreciate your feedback about the need for more focus on sales and the ability to customize posts for each platform. We are constantly working on improvements and will take your suggestions into consideration.

HM

Hiring M.

Administrative

Small-Business (50 or fewer emp.)

6/25/2026

"Soci seems to do what it is intended to do"

4.5/5

What do you like best about SOCi?

Soci offers great reports that make it easy to compare yourself directly with competitors. Visually it is pleasant to look at and it is easy to find and analyze what you are looking at. integrates nicely with the social media platforms. the AI capabilities are endless ! Review collected by and hosted on G2.com.

What do you dislike about SOCi?

with any social review platform we want more details such as time and dates of visits. nobody can provide that, setting up notifications so you can reply quickly has been an issue. support wait can be a bit long but it always is. pricing is always a concern and time will tell if worth it Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

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We're glad to hear that you find SOCi's reports and visual interface helpful for comparing with competitors and analyzing performance. We understand your concerns about wanting more detailed information and setting up notifications, and we're continuously working to improve in these areas.

JB

Jamie B.

Paractice Administartor

Mid-Market (51-1000 emp.)

6/18/2026

"SOCi Puts Multi-Platform Posting, Reviews, and AI Responses at My Fingertips"

5/5

What do you like best about SOCi?

It has everything I need at my fingertips. Not only can I post on multiple sites, but I can also manage reviews and keep in touch with those who follow us. I appreciate the AI integration for ensuring I give the best responses and for promoting our brand in posts. The site's performance is never in question, and uptime is always on point. The ability to integrate with all of the social media platforms makes it an efficient way to manage our marketing. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I have no complaints on SOCi and am incredibly happy with its performance. Review collected by and hosted on G2.com.

Response from Alicia Zhang of SOCi

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We're thrilled to hear that SOCi has been such a valuable tool for managing your social media presence and engaging with your audience. Thank you for sharing your positive experience!