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SOCi Reviews & Product Details - Page 9

SOCi Overview

What is SOCi?

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi- location brands manage and scale their marketing efforts. SOCi’s scalable and centralized platform technology provides every tool necessary for multi-location and multi-family businesses to manage their localized marketing efforts including: Intuitive Dashboard - upon signing into SOCi, users are greeted with a high-level, yet comprehensive and easy to read dashboard highlighting analytics, content performance across all locations using SOCi, conversations and comments that need attention, recent reviews, and more! Listings: Take your local search visibility to new heights by ensuring accurate & consistent information across 100s or 1000s of business listings. Listening: Discover and build an authentic content strategy, rich audience profiles and prove ROI of your campaign strategy with Listening. Listen in to your competitors, create sentiment analysis, and user-generated content all from with SOCi. Local Pages/Locator: Deliver a branded and localized consumer journey, from awareness to conversion, across thousands of search-optimized pages. Reviews: Coordinate brand-consistent responses to reviews, track review sentiment, and monitor competitive reputation insights to transform your reputation, everywhere. Social: Enabling enterprise and local teams to deliver on-brand responses to social engagements and publish top-performing social content with streamlined multi-location workflows. Surveys: Retain and grow your customers by proactively soliciting and managing customer feedback with the most powerful survey solution for local marketers. Ads: Empowering multi-location marketers to effectively manage localized social advertising campaigns and boosted posts across 100s or 1000s of locations. SmartBot: Drive real time engagement and generate leads 24/7 across all locations with automated chatbots on Facebook Messenger and Google Business Messages accounts, SMS capabilities. Easily build localized topics at scale in minutes and start capturing customer information and never miss a potential lead. Insights & Reporting: Find out which locations are performing and which ones aren’t and leverage these insights to power your localized marketing strategy. Customize highly visual, engaging reports with multiple delivery options. SOCi Go (Mobile App): The same core SOCi platform you love, now on mobile. Post content, respond to customers and receive notifications on any mobile device, any time. SOCi serves as the infrastructure on which tens of thousands of local pages are being managed. SOCi is fully integrated with the top search, social media, and reputation management networks such as Facebook, Twitter, Instagram, LinkedIn, Google My Business, Yelp, and more. Learn more at www.soci.ai or contact us at hello@soci.ai.

SOCi Details
Product Website
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SOCi Community
Languages Supported
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Product Description

SOCi is an all-in-one platform for multi-location marketers to reach and engage their local customers across 100s or 1000s of local search, social, and review pages.

How do you position yourself against your competitors?

SOCi empowers multi-location enterprises to automate & scale marketing efforts across all digital channels in a way that’s brand directed, locally perfected, and data connected.


Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
709 employees on LinkedIn®
Description

SOCi is the leading CoMarketing Cloud for multi-location enterprises.


Sara A.
SA
Overview Provided by:

Recent SOCi Reviews

DM
Dianna M.Small-Business (50 or fewer emp.)
2.5 out of 5
"I have never understood fully how to use this so I just don’t touch it ever."
I don’t have to post to Facebook which is why I subscribe.
AN
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Love the ease of having social media done for you"
I like not having to create all of this social media content and it's great content that TLN does for us
SF
Schardinee F.Mid-Market (51-1000 emp.)
4.0 out of 5
"Great option for your business social media management."
They give you very detailed reports for every social media account associated with your business. The scheduling feature is the thing that I utiliz...
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SOCi Media

SOCi Demo - Listings
Take your local search visibility to new heights by ensuring accurate & consistent information across 100s or 1000s of business listings.
SOCi Demo - Social
Enabling enterprise and local teams to deliver on-brand responses to social engagements and publish top-performing social content with streamlined multi-location workflows.
SOCi Demo - Reviews
Coordinate brand-consistent responses to reviews, track review sentiment, and monitor competitive reputation insights to transform your reputation, everywhere.
SOCi Demo - Local Pages & Locator
Deliver a branded and localized consumer journey, from awareness to conversion, across thousands of search-optimized pages.
SOCi Demo - Ads
Empowering multi-location marketers to effectively manage localized social advertising campaigns and boosted posts across 100s or 1000s of locations.
SOCi Demo - Chatbots
Drive 24/7 customer care and powerful lead generation by deploying localized chatbots across 1000s of local Facebook Messenger and Google Business Messages accounts.
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Video Reviews

2,810 SOCi Reviews

4.5 out of 5
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2,810 SOCi Reviews
4.5 out of 5
2,810 SOCi Reviews
4.5 out of 5

SOCi Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SOCiQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
BS
Crew manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SOCi?

The platform does make it easier to see my companies social media profiles all in one place. Saves time and energy. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I wish I could maybe longer posts. Or add more then one picture. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Saving time. It cuts down on having to go to multiple places to post. I can make one post and send it to each social outlet Review collected by and hosted on G2.com.

Christy M.
CM
Real Estate Broker
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SOCi?

I like the fact that I can sit down a couple of days a month, schedule alot of my social media posts across all platforms at one time. Easy to use! Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I am unable to pull a report for specific tags. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

TIME! I can schedul ahead of time and fill in any blank spots later with listing, changes etc Review collected by and hosted on G2.com.

AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about SOCi?

I like not having to create all of this social media content and it's great content that TLN does for us Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I still feel that with everyone getting the same posts at the same time, it's really driving my engagement down. None of my posts get a high reach at all. I would also prefer in the reels that we don't see people's faces otherwise it's obvious that its' not our own reels Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

giving me time back to not have to create so much content Review collected by and hosted on G2.com.

GF
Marketing Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

In the multifamily industry, reviews are extremely important and the top deciding factor of whether or not a prospect will rent at your community. The platform's reporting allows me to quickly pull reports of recurring sentiments that can be shared with all stakeholders so that important marketing and operational decisions can be made. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

As of right now, the BBB is allowing reviews of companies and SOCi does not offer an integration, but hopefully this would be on their road map soon. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

SOCi allows me to manage the social media postings for multiple locations. It is also helpful in providing diagnostic reporting of residents' sentiments and review analysis. Review collected by and hosted on G2.com.

ML
Travel Advisor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

I like the images and simple marking messages it creats. It even includes hashtags and allows you to choose the suppliers you want to include so only those you wish to sell or sell more of. The site it easy to use too and there is a library of additional media to choose from. I've gotten some creat content ideas that I've used on my own on there. If you don't have much time or are busy traveling one week and can't pre schedule contect this can solve that problem for you. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I don't like that it can be repetitive or the same as other travel advisors. As long as you go in and modify the content or message, hashtags and posting date and time it can stand out from the rest. Otherwise it gets lost in all the other advisors who post the exact same thing using the service. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

It saves me time and helps me come up with content ideas. Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

Thank you for sharing your positive experience with SOCi! We're thrilled that you find the platform easy to use and that it has helped you generate creative content ideas and save time.

Our team is always looking for feedback and ways we can improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please reach out to support@meetsoci.com so our team can review your request!

AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: In-app
What do you like best about SOCi?

I love the way all of our social media is centralized into one program that is easy to manage. It allows us to interact with our customers across all our social brands and manage what is presented to customers and when. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

Navigating the respones, there is no order to them. I think older to new is a better. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

It solves the global frustration of keeping up with so many different passwords and login profiles for multiple site across multiple locations. I guess you can say it takes the SOCI-headace away. Review collected by and hosted on G2.com.

Marco P.
MP
Marketing Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: In-app
Incentivized Review
What do you like best about SOCi?

I like how Soci updates listings easily, makes it efficient to respond to reviews and helps with SEO. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I dislike how often my point of contact at Soci changes. I currently don’t know who is managing our account. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Soci made it easy for us to manage our reputation across 37 location. Review collected by and hosted on G2.com.

Dominique J.
DJ
Executive Assistant
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

I like having everything in one spot. The social media calendar is also helpful. Soci also connected our social accounts very easily. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I don't like that you cannot respond to social media comments on Soci and that you cannot "collaborate" on IG posts so that the designers can add it to their pages. I feel like I have more function for those things by using FB Meta Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

I reached out to our account manager when we first integrated because I was not able to tag designers. The feature was not available yet and he got it running in less than 24 hours! Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

We're glad to hear that you find SOCi user-friendly and that it has been helpful for managing your social media accounts.

To learn more about responding to engagements or any other aspect of the SOCi platform, I highly recommend checking out our Knowledge Base. I’ve included the link below - please note that you must be logged in to SOCi in order to access this resource:

https://support.meetsoci.com/hc/en-us#KB

Our team is always looking for feedback and ways to improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please submit a support request by visiting the link below:

https://support.meetsoci.com/hc/en-us/requests/new

Craig B.
CB
Broker Associate Berkshire Hathaway HomeServices Sioux Falls Real Estate
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about SOCi?

i love that I can schedule across all the social platforms I have connected. Easily done with a few clicks. Easy to use my own graphics, or if I need ideas, they have pre-done posts through Berkshire Hathaway HomeServices Review collected by and hosted on G2.com.

What do you dislike about SOCi?

More easily done video posting across multiple platforms Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Keeping track of my data analytics. One login to see whats working across platforms Review collected by and hosted on G2.com.

Response from Brooke Starling of SOCi

Hi Crag,

Thank you for sharing your positive experience with SOCi! We're glad to hear that you find it easy to use and that it helps you manage your social media presence effectively.

Our team is always looking for feedback and ways to improve, so if you’re open to sharing more specifics on how we can make SOCi better for you, please reach out to support@meetsoci.com so our team can review your request!

- Brooke

Melissa T.
MT
Asst. Property Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

I LOVE that you are able to schedule posts in advance using the calendar feature. I run social media platforms for several properties in my area and the ease of using the groups feature helps so much when I need to share one generic flyer across multiple properties facebook pages. The library feature is great for when others are helping schedule posts in my absence. I also like being able to respond to reviews in SOCI. The customer support has been fanstastic! I use SOCI daily and the ease of implementing posts is a huge help! It is very easy to integrate all of your social media pages together and saves so much time because it is allowing you to post to all of your socials at one time with a click of a few buttons! Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I honestly have not found anything that I dislike about Soci. I've had a great experience using it for the last year! Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Soci allows us to respond to reviews in one area vs. having to toggle back and forth through multiple social media platforms. Several properties in our area have new members that are now social media savvy or haven't had time to learn Soci yet. The multiple property access and group functions allows other team members to help other properties post. Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

We're thrilled that you are enjoying the scheduling, groups, library, and review response features of SOCi! It's great to hear how it's helping you manage multiple properties' social media platforms efficiently. Thank you for your kind words about our customer support as well. We appreciate your support and are glad to have you as a valued customer!