--- title: SOCi Reviews meta_title: 'SOCi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4636 reviews by the users' company size, role or industry to find out how SOCi works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4636 scale: '5' date_modified: '2026-07-14' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # SOCi Reviews **Vendor:** SOCi **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,636 ## About SOCi SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. ## SOCi Pros & Cons **What users like:** - Users find SOCi to be **extremely easy to use** , with simple setup and effective social media management. (598 reviews) - Users appreciate the **easy post scheduling** of SOCi, enabling them to effortlessly manage regular content updates. (424 reviews) - Users find SOCi **extremely helpful** for managing reviews and social media, with easy setup and dedicated support. (351 reviews) - Users value the **centralized management** of SOCi, making social media handling efficient and user-friendly. (348 reviews) - Users value the **ease of scheduling posts** with SOCi, enabling efficient time management and team collaboration. (323 reviews) - Users love the **scheduling feature** of SOCi, enabling efficient management of multiple social posts across platforms. (306 reviews) - Users love SOCi for its **multi-platform management** , simplifying social and Google interactions for multiple businesses. (276 reviews) - Review Management (276 reviews) - Time-saving (254 reviews) - Easy Posting (218 reviews) **What users dislike:** - Users highlight **missing features** in SOCi, particularly in reporting and customization, impacting overall effectiveness and workflow. (138 reviews) - Users find SOCi's **limited features** restrict effective engagement and complicate reputation management workflows. (124 reviews) - Users are frustrated by the **posting issues** in SOCi, including difficulties with calendar synchronization and lack of post deletion. (114 reviews) - Users experience a **steep learning curve** with SOCi, requiring time and training to master its features effectively. (113 reviews) - Users note that **improvement is needed** in reporting flexibility and listings accuracy to enhance overall effectiveness. (85 reviews) - Layout Issues (85 reviews) - Social Media Limitations (74 reviews) - Users express a desire for **limited customization** in SOCi, seeking more options and independence in managing vendors. (72 reviews) - Users experience **scheduling issues** with SOCi, often having to edit posts individually and encountering multiple platform limitations. (71 reviews) - Social Media Integration (70 reviews) ## SOCi Reviews ### 1. Easy Email Links Make Surveys a Breeze **Rating:** 3.5/5.0 stars **Reviewed by:** Kyle M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Easy to get to surveys; love just clicking on the email link **What do you dislike about SOCi?** nothing really! it works great for what we use it for **What problems is SOCi solving and how is that benefiting you?** it amkes it super easy to answer reviews i wish we were still using it down the road **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi is working well for your needs. Thank you for sharing your positive experience! ### 2. Streamlined Resident Feedback, Effortless to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Kecia K. **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I like that SOCi allows all the platforms, especially for Google reviews, to be integrated into one place, which helps us a lot. It's convenient to have everything together because we can do one login, see the reviews we have, and respond accordingly. Also, the initial setup of SOCi was very easy. **What do you dislike about SOCi?** Nothing to dislike **What problems is SOCi solving and how is that benefiting you?** SOCi lets us improve by gathering resident feedback and simplifies managing reviews by centralizing platforms for easy access and response. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi convenient and easy to use for managing your reviews across platforms. We appreciate your feedback! ### 3. Simple, Easy Scheduling with Reliable Uptime **Rating:** 4.0/5.0 stars **Reviewed by:** Linda C. | Event Coordinator (contract),, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about SOCi?** A simple and easy scheduling platform with little to no downtime **What do you dislike about SOCi?** Had a couple of glitches but fixed quickly **What problems is SOCi solving and how is that benefiting you?** The ability to schedule content streamlines our process and allows us to effectively manage our content across multiple platforms **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi simple and easy to use for scheduling, with reliable uptime. We apologize for any glitches you experienced, but we're pleased to hear that they were fixed quickly. We're happy to provide a platform that streamlines your content scheduling process and allows for effective management across multiple platforms. ### 4. SOCi Makes My Day Simpler and Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Jason W. | Hospital Manager - The Castro Animal Hospital, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like how easy SOCi is to use and how much time it saves. It keeps everything in one place and just makes my day a lot simpler. **What do you dislike about SOCi?** Sometimes the platform can feel a bit clunky or slow, and a few features take more clicks than they should. It works, but it could be smoother. **What problems is SOCi solving and how is that benefiting you?** SOCi helps keep everything organized in one place, which makes managing tasks and communication way easier. It cuts down on back‑and‑forth and saves me time, so I can focus on the work that actually matters. ### 5. Efficient Social Media Management, Needs Better Support **Rating:** 5.0/5.0 stars **Reviewed by:** TheLaredoApartments . | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about SOCi?** I like how simple and easy SOCi is to use, especially for social media management in an apartment complex. The calendar setting is a standout feature for me, as it allows me to preschedule posts, which makes managing content across all platforms, like TikTok, Facebook, and Instagram, much more efficient. The initial setup was pretty simple too. **What do you dislike about SOCi?** Tech support hasn't been the best of help; I have had to figure a lot out on my own. They've closed tickets out without finding a solution or will tell me to contact a person and then not give me their contact information. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for social media management, making it easy to post on all platforms with a simple interface and calendar for prescheduling posts. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi easy to use and that the calendar feature is helping you efficiently manage your social media content across different platforms. We apologize for the challenges you've experienced with our tech support and will take your feedback into consideration. ### 6. SOCi Simplifies Multi-Location Social Management **Rating:** 5.0/5.0 stars **Reviewed by:** Lily H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about SOCi?** I like how SOCi seamlessly links everything in one place and allows for mass updates. It's really helpful for us, especially since we have over 400 locations. The ability to create groups for ownership levels and push updates like profile pictures and cover images to all locations at once is a big plus. Also, our rep is great. **What do you dislike about SOCi?** I find Instagram API limitations frustrating, like not being able to add many features to story posts or share them with community calendars. It's also annoying that I can't delete IG posts once they're published. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage social profiles for all our locations. With over 400 locations, its ability to seamlessly link everything and push updates like profile pictures mass saves us a lot of effort. ### 7. Great for social media **Rating:** 5.0/5.0 stars **Reviewed by:** Nur H. | Manager/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** Easy to plan ahead for the apps and seeing the reviews all in one place **What do you dislike about SOCi?** Nothing, everything is good about it. I like it. **What problems is SOCi solving and how is that benefiting you?** Planning ahead helps me to keep track of my pages and easy to use. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi is helping you plan ahead and manage your pages effectively. Thank you for your positive feedback! ### 8. Effortless Customer Feedback Management **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie V. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that SOCi is simple and easy for me to see the responses. I also like that it's simple and easy for the customers to leave the five-star reviews. **What do you dislike about SOCi?** Could be a little quicker with the responses. **What problems is SOCi solving and how is that benefiting you?** SOCi helps me efficiently gather reviews for my sandwich business at checkout, making it simple for customers to leave five-star reviews and easy for me to see responses. It helps address customer concerns daily and understand what's appealing or not. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi simple and easy to use for managing customer feedback and gathering reviews. ### 9. Creative Content Falls Short, Easy Setup **Rating:** 0.5/5.0 stars **Reviewed by:** Anne S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like that SOCi allows me to pick and choose what creative posts there are to choose from. I also have the option to edit the hashtags or delete the entire content. The initial setup of SOCi was automatic and easy. **What do you dislike about SOCi?** The content is not good; it's not fun or relatable and does not comply with our brand standards. The creative needs a lot of work. It's stale content, not scroll-stopping, and generic. The creative team is missing the mark for our brand, College HUNKS. Overall, the content for College HUNKS is extremely disappointing. **What problems is SOCi solving and how is that benefiting you?** SOCi helps by making posts land on my page, potentially saving time. But I have to audit it, as the content is really poor and I usually delete it from the scheduled calendar. **Official Response from Alicia Zhang:** > Thank you for the feedback. We're glad the setup experience was smooth and that you appreciate the flexibility to edit or remove content before it goes live! That said, we hear you on the creative. Content that doesn't feel like College HUNKS isn't doing its job, and having to audit and delete posts regularly isn't the experience we want for you. SOCi offers tools like brand-specific content libraries, templates, and approval workflows that can make a real difference in the quality and relevance of what gets served up, but getting those configured correctly for your brand is where your Customer Success Manager comes in. We'd encourage you to reach out to your CSM or our support team so they can take a closer look at your setup and make sure you're getting the most out of the platform. ### 10. Robust Content Management with a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Dan B. **Reviewed Date:** January 22, 2026 **What do you like best about SOCi?** With SOCi, I really appreciate having content readily available for me to share. The app is very nice and works really well, saving me a lot of time during my day. I also find the initial setup to be fairly easy and self-explanatory. It's pretty robust in everything it offers, and it's a very large resource available to use. **What do you dislike about SOCi?** I feel like there's quite a steep learning curve for those of us who are newer to social media, especially in using it as a lead generation and advertising tool. I would prefer something with a bit more simplicity in learning how to manage campaigns. It's a bit overwhelming at first because of how robust it is, and I sometimes get a little lost. **What problems is SOCi solving and how is that benefiting you?** SOCi solves problems for me such as content creation and scheduling, and it saves a lot of time out of my day. It helps with having content available for me to share. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi's content management and scheduling features helpful! We understand that the platform can have a learning curve, especially for those new to social media marketing. If you're ever looking for the most up to date SOCi training and content, feel free to check out SOCi University! https://university.meetsoci.com/learn/dashboard ### 11. Flexible Scheduling, But Needs Enhancements **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica B. **Reviewed Date:** January 22, 2026 **What do you like best about SOCi?** I like that SOCi allows me to schedule posts far in advance and customize posts to the platforms I use. I'm not limited on the time frame for my posts, which is great because it gives me the option to do a whole month's worth of posts if I'm in the mood. I also appreciate that I can connect multiple platforms to SOCi, making it easier to manage all my business social media pages. **What do you dislike about SOCi?** I would like to connect my Facebook groups to SOCi and be able to schedule posts for them too. I also would like the formatting to transfer better. Sometimes the entire content isn't uploaded when posted to my page. I also would like to be able to edit a post on SOCi even after it's published, right now that is not working. Having more variety of content and having the premade posts and images not be reused (this happens a lot). If I delete a post I would prefer them not to keep trying to add it back to the schedule either. Also, I would prefer the boosted posts be chosen by me and not only be restricted to the posts of TLN promoting themselves. It would be nice to not have to give full access to SOCi to be eligible for boosted content as well. The setup was a little difficult as I was sent emails with conflicting information regarding boosted content. If SOCi could be more clear on policies and put them in easy-to-understand verbiage, that would be better. **What problems is SOCi solving and how is that benefiting you?** SOCi lets me schedule posts well in advance without a time frame limit and customize them per platform. It offers flexibility over Meta, allowing me to handle a month's worth of posts when I'm in the mood. **Official Response from Alicia Zhang:** > Thank you for your feedback! We're glad to hear that you enjoy the flexibility and customization options with SOCi. We appreciate your suggestions for enhancements, including the ability to connect Facebook groups, improved formatting transfer, post editing, and better control over boosted posts. We'll definitely take these into consideration for future updates! ### 12. Intuitive Navigation, Powerful Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that SOCi is easy to navigate. I also appreciate the direct lines to additional information, like the word cloud. The initial setup was very easy as well, even though my work provided tools. I’d rate SOCi a 10 out of 10 and I love it. **What do you dislike about SOCi?** The filter and drill down to specific topics or identifying works could be improved, like recognizing sandwiches specifically as a sandwich shop. Also, I think searching by a specific word I'm looking for would be better than just choosing from a list. **What problems is SOCi solving and how is that benefiting you?** SOCi helps me look at guest reviews for my region and identify trends easily. The direct lines to additional information like word clouds are super helpful. **Official Response from Alicia Zhang:** > We're thrilled to hear that you rate SOCi a 10 out of 10 and find it easy to navigate. Your feedback on the filter and search capabilities is valuable, and we'll strive to make enhancements in those areas to better meet your needs. ### 13. Powerful for Social Management, Room for Onboarding Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Shannon O. **Reviewed Date:** January 22, 2026 **What do you like best about SOCi?** I appreciate the AI review responses and the integration with our CRM to send automated review requests. The AI review responses have streamlined our reputation management process, making it easier for our team to respond to positive and negative reviews. The directives are easy to adjust to adhere to our tone of voice. Additionally, the CRM integration helps us increase our average review rating and review volume by allowing us to send review requests after tours and move-ins. **What do you dislike about SOCi?** The search agent onboarding is not fully functional. It claims to scrape the website for details, but freezes or gives an error when you share the website. It has a lot of room for improvement. Also, we had to do a lot of onboarding work ourselves and there were several 1 hour weekly meetings that were a bit repetitive. The onboarding trainings could have been condensed into 1 or 2 sessions. **What problems is SOCi solving and how is that benefiting you?** SOCi makes it easy to ensure listings are accurate and optimized, reviews are responded to quickly, and social content meets guidelines. The AI review responses and CRM integration help boost review ratings and volumes, streamlining reputation management and easing response to reviews. **Official Response from Alicia Zhang:** > We're happy to hear that SOCi has been beneficial for ensuring accurate listings, quick review responses, and optimized social content. We appreciate your feedback on the onboarding process. ### 14. Love everything except for ad campaigns. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about SOCi?** I love how I am able to respond to Google reviews within soci. It allows me to have quick responses. **What do you dislike about SOCi?** This might just be an ace thing, but the ad campaigns are atrocious. I didn’t want the store locations to be part of the ads and customer support did not remove the ad account. The owner of the stores doesn’t want to pay for the ads, and we then get charged about $300 per ad, which is at least twice a month. Somehow it is set to automatically set the ad live unless we delete it. So when a message popped up saying something about needing to reconnect so that ads would work, I didn’t fill in the information, that way no ads will run. I love the social calendar and all of the content that is on the platform, but please find a way to allow people to opt out of ads, or just have ads as potential and then someone needs to click on the ad for it to go live. **What problems is SOCi solving and how is that benefiting you?** Ace puts all of their digital assets on soci, so I am able to get content from Ace. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with responding to Google reviews using SOCi. We're sorry to hear about the challenges you've faced with the ad campaigns. You're always welcome to reach out to your Customer Success Manager or account management team for further assistance if needed! ### 15. Intuitive Interface, Strong Integrations, and Great Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Williams C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** i LIKE THE INTERFACE, ACCESSIBILITY, INTEGRATIONS AND OVERALL PERFORMANCE. **What do you dislike about SOCi?** Short log out timing and Pricing. Not sure if there are more. **What problems is SOCi solving and how is that benefiting you?** My scheduling challenge is finally solved. Creating content is easy now, and the templates are very good and helpful. **Official Response from Alicia Zhang:** > Thank you for your positive feedback on our interface, accessibility, integrations, and overall performance. We're delighted to hear that SOCi has made scheduling and content creation easier for you. ### 16. Streamlines Social Media Management with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew G. | Maintenance Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about SOCi?** I use SOCi for posting about resident events across all social media platforms. It streamlines the process and review of posts, which saves me and my team a lot of time. I also appreciate that there are many ways to learn how to use SOCi, providing an avenue to get acquainted with the system. This allows me to troubleshoot or learn the system better without resorting to trial and error. Setting up my personal account was super easy too. **What do you dislike about SOCi?** The UI can be confusing at times but I have become more comfortable with it. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to streamline posting and reviewing across social media, saving me and my team time. It also helps us learn and troubleshoot efficiently without trial and error. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been instrumental in simplifying your social media management and providing various learning resources! We appreciate your feedback about the UI. ### 17. One-Stop Social Posting with Easy Scheduling and Automated Review Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love that it's a one stop shop to post on social media and that you can schedule your posts out over 6- days. I also love the automated review responses that it generates to help you respond to your reviews. **What do you dislike about SOCi?** I haven't really found anything that i dislike, the pricing could be better but you get what you pay for. **What problems is SOCi solving and how is that benefiting you?** They have assisted us with solving issues that we have had with Google My Business Accounts ### 18. Easy management of our social media accounts **Rating:** 5.0/5.0 stars **Reviewed by:** Angel S. | Managing Director, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I love soci to integrate my social media for our business. **What do you dislike about SOCi?** Nothing I love soci I use it for many different sites **What problems is SOCi solving and how is that benefiting you?** it covers a part of our marketing that is very important to our business **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been instrumental in integrating your social media for your business. Thank you for sharing your positive experience! ### 19. A Central Hub for Managing Multiple Social Platforms with Genius AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SOCi?** Central hub for management of multiple social media platforms and the Genius AI agent. **What do you dislike about SOCi?** I seem to experience consistent network disconnection from SOCi to my social media accounts but in fairness to SOCi, I'm unclear on why and think it might be user error. **What problems is SOCi solving and how is that benefiting you?** Ability to quickly and efficiently respond to reviews with AI suggestions, Genius AI post suggestions, upload and manage social media content all in one platform which is the primary value proposition. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi's central hub and Genius AI helpful for managing multiple social platforms! ### 20. Efficient Social Media Management, Needs Minor Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Chase B. | Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like how we can easily post pre-curated posts and schedule custom posts all in one place using SOCi. It saves us time, so we don't have to worry about managing social media directly from our phones. This means I can spend more time on important work. The initial setup of SOCi was very easy, which was a relief. **What do you dislike about SOCi?** I think the cropping feature needs work on the photos, sometimes I will crop it and it comes out wrong still. If we could see DM's too that would be awesome **What problems is SOCi solving and how is that benefiting you?** SOCi lets us easily post and schedule social media posts all in one place, freeing us from using our phones. I like how it gives us more time for important work by reducing social media time. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi efficient for managing your social media posts and that the initial setup was easy for you. We appreciate your feedback about the cropping feature and the ability to see DMs. ### 21. Efficient Account Management, Needs Group Post Deletion **Rating:** 4.5/5.0 stars **Reviewed by:** Kiara T. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I use SOCi to manage over 80 Facebook accounts, an Instagram account, an X account, and a LinkedIn account. It decreases the time it takes to post and allows me to create groups to send out posts to specific pages. I like that it saves me time! It keeps everything organized and helps with scheduling posts in advance, and I can look at my content calendar. **What do you dislike about SOCi?** I think the one thing I would change is that if you post to a group (multiple pages) there isn't a way to delete the posts without going into each account separately. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage multiple social media accounts, decreasing posting time and organizing content. It saves me time and helps schedule posts in advance with content calendars. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has been helpful in managing your multiple social media accounts and saving you time with scheduling posts. We appreciate your feedback about the group post deletion feature. ### 22. Intuitive UI, Time-Saving Features **Rating:** 5.0/5.0 stars **Reviewed by:** Jess J. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I really like SOCi's simple UI, which makes managing social media pages across multiple locations much easier. I love the hours of operation display, and my favorite feature is the setup that allows me to checkbox days that are the same, saving me a lot of repetitive time. Once all locations were onboarded, the initial setup was very easy. **What do you dislike about SOCi?** Providing better API capabilities. We have a third party interface between our CRM and SOCi, making the link so that what gets updated in the 3rd party doesn't have to be updated in SOCi or vice versa would be great. **What problems is SOCi solving and how is that benefiting you?** SOCi helps manage social media across 400 locations, simplifying updates across platforms. The simple UI and the checkbox feature for hours of operation save me repetitive time. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has simplified social media management for your 400 locations. We appreciate your feedback on the API capabilities. ### 23. Effortless Communication Made Fun **Rating:** 5.0/5.0 stars **Reviewed by:** Joe P. **Reviewed Date:** January 22, 2026 **What do you like best about SOCi?** I use SOCi for my apartment complex activities, and I appreciate how it simplifies communicating with people. We no longer need to send out a million different newsletters or emails, which is a big relief. The ease of use is fantastic; it's not only easy but also kind of fun. I love that I don't have to fuss about picking a date or time—just click the calendar, click the day, select the time, and post. Overall, the transition to using SOCi from doing everything ourselves has made things less messy. **What do you dislike about SOCi?** We have two apartments to take care of, and as far as I can see, we have to use two different SOCi accounts. Merging would be great. **What problems is SOCi solving and how is that benefiting you?** SOCi simplifies communication for my apartment complex by reducing the need for multiple newsletters or emails. It's also easy and fun to use, letting me easily schedule posts with a few clicks. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has made communication for your apartment complex effortless and fun! As for merging your accounts, we'd recommend reaching out to your Customer Success Manager, they can look into your current setup and advise on how best to proceed with doing so! ### 24. Great service for consolidating your professional reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany M. | Payroll Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about SOCi?** Easy to use. AI generated responses. Shows reviews for all 49 of our locations. Excellent reporting **What do you dislike about SOCi?** Never got a response regarding stores that are somehow linked together. 9082 and 9065 are combined **What problems is SOCi solving and how is that benefiting you?** Allows us to respond to reviews easily. **Official Response from Alicia Zhang:** > Thanks for the great review! We’re happy to hear that SOCi is helping you easily manage reviews across all 49 of your locations and that you’re finding the AI responses and reporting features valuable. We also appreciate you sharing your feedback about the linked store locations and your support experience. Thanks again for your review and for being a valued SOCi customer! ### 25. Easy, Organized Software Management in One App **Rating:** 4.5/5.0 stars **Reviewed by:** varun p. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** It’s easy to manage all my software from one app, which makes everything feel more organized and convenient. **What do you dislike about SOCi?** Nothing really, i like everything about SOCi **What problems is SOCi solving and how is that benefiting you?** It’s easy to manage business hours and post on social media. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi easy to use and that it helps you stay organized. Thank you for sharing your positive experience! ### 26. Convenient, Easy to Use, and Straightforward Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Carl W. | Owner of a sign shop, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** It’s very convenient and easy to use. The interface is simple, clear, and straightforward. **What do you dislike about SOCi?** nothing in particular just the design of the web app **What problems is SOCi solving and how is that benefiting you?** Solving the problem of taking care and planning on social networks **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi convenient and easy to use. We appreciate your feedback on the web app design and will take it into consideration for future improvements. ### 27. Great for managing reviews across platforms — confusing UI and slow support **Rating:** 1.5/5.0 stars **Reviewed by:** Justan D. | Support, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2026 **What do you like best about SOCi?** Multiple platforms in one screen, easy to respond to reviews and comments **What do you dislike about SOCi?** hard to navigate. the support is not the best, slow response times **What problems is SOCi solving and how is that benefiting you?** having to login to multiple platforms - saves time **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has been helpful in managing reviews across platforms. We appreciate your feedback about the user interface and support, and we'll take it into consideration for future improvements. ### 28. SOCi’s User-Friendly Analytics That Help Grow the Business **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** SOCi is very user-friendly, and the details and analytics it provides are extremely beneficial for keeping the business growing while also helping identify weaknesses in our marketing. **What do you dislike about SOCi?** It can be slow to load at times, which may be due to the amount of information it provides. **What problems is SOCi solving and how is that benefiting you?** SOCi helps fill gaps in our marketing by showing us where we’re doing well, while also highlighting the areas where we’re doing poorly. **Official Response from Alicia Zhang:** > It's great to hear that SOCi is helping you identify strengths and weaknesses in your marketing efforts. We're committed to providing valuable insights for your business. ### 29. Easy to Navigate and Post, but Tagging in Videos Feels Restrictive **Rating:** 3.5/5.0 stars **Reviewed by:** Shanna T. | Franchise owner, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** It’s easy to navigate and post things to. **What do you dislike about SOCi?** I feel it’s a bit restrictive when trying to tag people in videos. **What problems is SOCi solving and how is that benefiting you?** Allowing us a way to utilize social media platforms efficiently and see real time data on engagement **Official Response from Alicia Zhang:** > We're happy to hear that SOCi is helping you utilize social media platforms efficiently and providing real-time engagement data. ### 30. Post to All Social Media Accounts at Once **Rating:** 5.0/5.0 stars **Reviewed by:** Sharla B. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that I can post to all of my social media accounts at the same time. **What do you dislike about SOCi?** It doesn’t let me post what I want on LinkedIn. **What problems is SOCi solving and how is that benefiting you?** It’s easy to get my calendar organized, even with the advertisements. **Official Response from Alicia Zhang:** > We're happy to hear that SOCi is helping you organize your calendar and manage advertisements effectively. ### 31. Timely, Convenient Help for Review Responses **Rating:** 5.0/5.0 stars **Reviewed by:** Megan P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** Helpful with review responses in timely fashion, very convenient. **What do you dislike about SOCi?** no dislikes at this time, very helpful when I'm busy. **What problems is SOCi solving and how is that benefiting you?** Helpful with review responses when I am busy doing other things that need my attention more at the moment. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with our review response service. We're happy to be able to assist you in a timely manner. ### 32. Easy, User-Friendly Experience with Great Tenant Exposure **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** Easy, and user friendly! Great exposer for tenats **What do you dislike about SOCi?** No Complaints from me or the team! We enjoy Soci **What problems is SOCi solving and how is that benefiting you?** SOCi is helping us solve several challenges related to our online presence and property marketing. It centralizes our social media management, online reputation monitoring, review responses, and business listings into one platform. This reduces the time our onsite team spends managing multiple accounts and helps ensure our property information remains accurate across search platforms. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has provided you with an easy and user-friendly experience, as well as great exposure for your tenants. Thank you for sharing your positive feedback! ### 33. SOCI Delivers Valuable Insights to Drive Better Decisions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** SOCI collects a lot of valuable information that helps drive our decision making. It gives us an easy way to check the pulse of our restaurants and see what is working. **What do you dislike about SOCi?** It can be confusing the first time you see it. It takes some time to get used to the dashboard and reporting features. **What problems is SOCi solving and how is that benefiting you?** SOCI is providing data in real time to us that we use to gauge customer sentiment and engagement. **Official Response from Alicia Zhang:** > Thanks for the thoughtful feedback — we’re glad SOCi is providing real-time insights that help your decision-making. We know the dashboard can feel overwhelming at first; your Customer Success team can run a quick walkthrough or set up a tailored training to get you comfortable faster. ### 34. Easy Posting to Multiple Destinations **Rating:** 4.5/5.0 stars **Reviewed by:** Anil S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2026 **What do you like best about SOCi?** ability to post to multiple destinations with ease. saves time so i donthave to check each social media site. **What do you dislike about SOCi?** editing posts one by one if an error is made **What problems is SOCi solving and how is that benefiting you?** integrations to different software for tracking and posting **Official Response from Alicia Zhang:** > It's great to hear that our integrations with different software for tracking and posting are benefiting you. We're committed to providing seamless integrations to make your social media management more efficient. ### 35. User-Friendly SOCi with Helpful AI Posts and Easy Learning Resources **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about SOCi?** It is very user-friendly and simple to update content to best fit my company and the AI suggested posts are helpful in creating a content calendar. It's also great to be able to post Tiktok content in addition to Facebook and Instagram. The Soci University courses made it very easy to understand how the platform worked right from the start. **What do you dislike about SOCi?** So far, I haven't run into any issues using SOCi. **What problems is SOCi solving and how is that benefiting you?** SOCi makes it so much easier to create a monthly content calendar because it provides suggested posts for my business, so I don't have to come up with everything from scratch, saving time to work on other tasks. **Official Response from Alicia Zhang:** > We're delighted to hear that SOCi is helping you save time by providing suggested posts for your business, allowing you to focus on other tasks. Thank you for your feedback! ### 36. High-Quality Content Without the Need for Scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Byron H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about SOCi?** No scheduling necessary. High quality content. **What do you dislike about SOCi?** Can't reschedule boosted content. Content, while high quality, is not unique to my brand. **What problems is SOCi solving and how is that benefiting you?** Provides high quality content to my FB and IG accounts without my time or involvement. ### 37. Clear Scheduling View for All Your Upcoming Social Posts **Rating:** 5.0/5.0 stars **Reviewed by:** Travis G. | IT, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about SOCi?** I love how you can look at the schedule and see all the posts you have scheduled to post but also any upcoming posts that was from Facebook or X, etc. **What do you dislike about SOCi?** I really haven't discovered anything I dislike yet. **What problems is SOCi solving and how is that benefiting you?** Before I wasn't sure what Ford would suggest to post on all of our social media platforms, plus Ford's Tool box was a mess trying to find art actually what to post for the month, but SOCi made it SO easy for me that I love it. **Official Response from Amanda Schulte:** > We're thrilled to hear that you find SOCi's scheduling view helpful for managing your social posts! Thank you for sharing your positive experience. ### 38. Effortless Multi-Account Scheduling With a Handy Content Library **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** The ability to post to multiple accounts at once, schedule ahead of time, and create/access a library of content. **What do you dislike about SOCi?** the lack of a link in bio, the lacking ability to tag people/collaborators, and lacking ability to add music **What problems is SOCi solving and how is that benefiting you?** We can now easily post to all of our 23 facebook pages and instagram accounts at once. The content library and subscriber calendar have kept some of our less social media savvy people more active on social. **Official Response from Alicia Zhang:** > It's great to hear that SOCi has been beneficial for your team in managing multiple accounts and staying active on social media. We appreciate your feedback about the missing features and will take that into consideration for future enhancements. ### 39. SOCi Makes Social Posting Easy, with Great AI and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I enjoy the ease of being able to post to all our social media accounts in one place, I like the performance of SOCi, the AI that helps you write better post and their support and help learning to use the site **What do you dislike about SOCi?** There is nothing that I dislike about SOCi **What problems is SOCi solving and how is that benefiting you?** I can spend less time on social media during hours I am working and I can see everything I need to see in one place **Official Response from Alicia Zhang:** > We appreciate your kind words about SOCi's ease of use, performance, AI, and support. It's great to hear that our platform has been a valuable tool for your social media needs. ### 40. Easy to Use with Helpful Email Alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron S. | Assistant General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** It's very easy to follow and use. The email alerts make it easy. **What do you dislike about SOCi?** sometimes the AI responses are very generic **What problems is SOCi solving and how is that benefiting you?** It's solving having to manually go through all our social media pages and reviews. **Official Response from Alicia Zhang:** > We're happy to hear that SOCi is helping you manage your social media and reviews more efficiently. We'll take your feedback about the AI responses into consideration for future improvements. ### 41. Improves Guest Feedback, Needs Better Contact Access **Rating:** 3.5/5.0 stars **Reviewed by:** Halie W. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about SOCi?** I like that SOCi allows us to pinpoint what we need to improve in guest satisfaction reviews. Additionally, I appreciate that it shows top users because it highlights who’s invested in service and dedication. **What do you dislike about SOCi?** It should allow us to see contact information easier for the customers who leave reviews. **What problems is SOCi solving and how is that benefiting you?** SOCi helps us pinpoint areas for improvement in guest satisfaction and shows top users invested in service and dedication. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi is helping you pinpoint areas for improvement in guest satisfaction and recognize top users. We appreciate your feedback about the contact information accessibility. ### 42. SOCI is a FANTASTIC tool! **Rating:** 5.0/5.0 stars **Reviewed by:** jennifer G. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about SOCi?** SOCi is a great tool for all-in-one social media. We use it all the time. **What do you dislike about SOCi?** It can sometimes feel a bit confusing to navigate, especially with so many options available. **What problems is SOCi solving and how is that benefiting you?** Time management while marketing on social media. **Official Response from Alicia Zhang:** > We’re so glad to hear SOCi has become a go-to tool for managing your social media! It’s great to know the platform is helping you save time and streamline your marketing efforts. We also appreciate you sharing your feedback about navigation. If you’re looking to explore more of the platform’s features, feel free to check out SOCi University for the most up-to-date training and resources: https://university.meetsoci.com/learn/dashboard. Thanks again for your review and for being a valued SOCi customer! ### 43. Makes Business Social Media Posting Consistent and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Steven F. | Career Ownership Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** It makes social media posting for my business consistent and easier **What do you dislike about SOCi?** None I can think of at the moment right now **What problems is SOCi solving and how is that benefiting you?** Time. Time management. Being able to share 1 post across different platforms. It saves me time ### 44. Soci Makes Social Media Management and Channel Insights Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** Soci helps us manage our social media and gather data and stats from our channels. It also helps us find the right way to approach clients. **What do you dislike about SOCi?** I don’t have much to dislike overall, but sometimes Soci can’t pull information from our paid ads on social media. **What problems is SOCi solving and how is that benefiting you?** We used to struggle with having to gather all the data from different places, but now we can just use Soci to get what we need. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has been helping you manage your social media and gather data effectively. ### 45. SOCi: Time-Saving Tool for Review Management **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like how SOCi makes my job easier and saves me a lot of time on my daily tasks in the office by showing me the review and the answer it's given. I found the initial setup to be pretty easy. I appreciate SOCi as it is and wouldn't make any changes. **What do you dislike about SOCi?** nothing **What problems is SOCi solving and how is that benefiting you?** SOCi helps me by making my job easier and saving me so much time on my daily tasks in the office. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has made your job easier and saved you time on your daily tasks. Thank you for sharing your positive experience with us! ### 46. SOCi Simplifies Social Media Management for Non-Tech Savvy Users **Rating:** 5.0/5.0 stars **Reviewed by:** Randy R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I use SOCi for all my social media, and it helps me get on all the platforms quickly and easily. It's really easy for someone like me, who's not computer savvy, to do the work I need on my social media and keep up with how everything is working and going. **What do you dislike about SOCi?** At this time I like everything about it. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for all my social media to manage multiple platforms quickly and easily. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has made social media management easy and accessible for you. We appreciate your positive feedback! ### 47. Takes the Daily Stress Out of Social Posting, but Needs More Video Options **Rating:** 3.5/5.0 stars **Reviewed by:** Tracie Z. | Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** I don't have to worry about what to post every day on social networks **What do you dislike about SOCi?** Need more video options available to use **What problems is SOCi solving and how is that benefiting you?** Allowing me to have more time without having to post to social media every day **Official Response from Alicia Zhang:** > We're glad to hear that SOCi is helping you save time on your social media posting! ### 48. Easy Social Scheduling and Collaboration with SOCi **Rating:** 4.0/5.0 stars **Reviewed by:** John S. | Senior Business System Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** Soci makes scheduling social media content, and collaborating with the franchisor to create content, easy! **What do you dislike about SOCi?** I wish SOCi would let me link multiple google my business profiles. **What problems is SOCi solving and how is that benefiting you?** It makes scheduling content and collaborating easy **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has made scheduling and collaborating on social media content easy for you! ### 49. Effortless Social Media Scheduling and Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Steve H. | Realtor, Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** The ease of setting up Social Media posts and having them scheduled to post on certain days. **What do you dislike about SOCi?** I can't think of anything right now. It's great! **What problems is SOCi solving and how is that benefiting you?** I won't forget to post content now. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi's social media scheduling feature. We're delighted to hear that it's helping you stay on top of your content posting. ### 50. Effortless Social Media & Review Management **Rating:** 5.0/5.0 stars **Reviewed by:** Julie H. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2026 **What do you like best about SOCi?** I like the ease of managing multiple platforms with SOCi and utilizing it for mobile. Managing multiple locations is a huge plus. The setup was very easy. **What do you dislike about SOCi?** Additional automations would be a huge plus. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for daily social media posting and engagement across multiple platforms, maintaining Google reviews, and managing business profile listings. It simplifies managing multiple platforms and locations, ensuring timely responses to Google reviews and easy profile updates. **Official Response from Alicia Zhang:** > Thank you — we’re glad SOCi is making multi-platform, mobile, and multi-location management easier for you. I appreciate the automation feedback; I’ve passed it to our product team. If you’d like, your customer success manager can review current automation options and set up a short call to explore workarounds or custom setups. ## SOCi Discussions - [When will we be able to post more than 4 pictures at a time on Instagram and google account?](https://www.g2.com/discussions/when-will-we-be-able-to-post-more-than-4-pictures-at-a-time-on-instagram-and-google-account) - 1 comment, 2 upvotes - [How are you using SOCi analytics and scheduling to manage distribution across channels?](https://www.g2.com/discussions/how-are-you-using-soci-analytics-and-scheduling-to-manage-distribution-across-channels) - 1 comment, 1 upvote - [I keep hearing about SOCi](https://www.g2.com/discussions/i-keep-hearing-about-soci) - 1 comment, 1 upvote - [I need step by step quidance](https://www.g2.com/discussions/i-need-step-by-step-quidance) - 3 comments, 1 upvote - [What type of integrations are available with SOCi?](https://www.g2.com/discussions/13255-what-type-of-integrations-are-available-with-soci) - 1 comment, 1 upvote - [View SOCi pricing details and edition comparison](https://www.g2.com/products/soci/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+14%3A16%3A58+-0500&secure%5Bsession_id%5D=bfac852b-235f-475d-b976-9704c6826394&secure%5Btoken%5D=42b999fcf55eb263f58eac90726b6da908ff9def4ed08a48f6e7452f69858b89&format=llm_user) ## SOCi Integrations - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Bing Maps API](https://www.g2.com/products/bing-maps-api/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Elevate](https://www.g2.com/products/elevate-elevate/reviews) - [Emma](https://www.g2.com/products/emma/reviews) - [Entrata](https://www.g2.com/products/entrata/reviews) - [Eulerity](https://www.g2.com/products/eulerity/reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews) - [Foursquare Places](https://www.g2.com/products/foursquare-places/reviews) - [FranConnect](https://www.g2.com/products/franconnect/reviews) - [Funnel Leasing](https://www.g2.com/products/funnel-leasing/reviews) - [Glassdoor](https://www.g2.com/products/glassdoor/reviews) - [Global Relay](https://www.g2.com/products/global-relay/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews) - [INRIX OpenCar](https://www.g2.com/products/inrix-opencar/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [Local Measure Engage](https://www.g2.com/products/zendesk-local-measure-engage/reviews) - [Manta](https://www.g2.com/products/manta/reviews) - [Mapquest API](https://www.g2.com/products/mapquest-api/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) - [MoxiWorks Real Estate CRM](https://www.g2.com/products/moxiworks-real-estate-crm/reviews) - [Moz Local](https://www.g2.com/products/moz-local/reviews) - [MyTime](https://www.g2.com/products/mytime/reviews) - [Neustar](https://www.g2.com/products/neustar/reviews) - [Nextdoor Business](https://www.g2.com/products/nextdoor-business/reviews) - [Olo](https://www.g2.com/products/olo/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Internet of Things Cloud](https://www.g2.com/products/oracle-internet-of-things-cloud/reviews) - [PAR Punchh](https://www.g2.com/products/par-punchh/reviews) - [Proofpoint Archiving and Compliance](https://www.g2.com/products/proofpoint-archiving-and-compliance/reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - [RSS.com](https://www.g2.com/products/rss-com/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Searchlight.ai](https://www.g2.com/products/searchlight-ai/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Tripadvisor for Business](https://www.g2.com/products/tripadvisor-for-business/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [Wisely® by ADP](https://www.g2.com/products/wisely-by-adp/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) - [Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Yottaa](https://www.g2.com/products/yottaa/reviews) - [Yotta SME](https://www.g2.com/products/yotta-sme/reviews) - [YottaSrc](https://www.g2.com/products/yottasrc/reviews) - [Zibster](https://www.g2.com/products/zibster/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) ## SOCi Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis **Business Tools** - Bulk Uploading - CMS Specific - Traffic Analytics - Customer Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Route To Human - Menu bars **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Feedback Collection **AI Content Structuring - AI Search Visibility Optimization tools ** - AI-Optimized Content Structuring - Schema & Structured Data Optimization - AI-Readable Content Formatting - LLM-Ready Content Preparation **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Customer Tools** - Location Listing - Product and Category Filters - Mobile Support - Automatic Geolocation **Performance** - Real-Time Updates - Analytics **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Semantic Optimization & Entity Intelligence - AI Search Visibility Optimization tools ** - Entity Recognition & Mapping - Knowledge Graph & Entity Linking - Semantic Content Analysis - Topic Authority Optimization **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Social Functionality** - Social Functionality **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Retrieval Optimization - AI Search Visibility Optimization tools ** - Passage & Chunk Optimization - AI Citation Optimization - Retrieval Readiness Analysis - AI Query Matching Analysis **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **AI Visibility Monitoring & Analytics - AI Search Visibility Optimization tools ** - AI Citation Monitoring - AI Answer Visibility Tracking - Generative Search Performance Analytics **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Workflow & Platform Integrations - AI Search Visibility Optimization tools ** - CMS & Publishing Workflow Integrations **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Fraud Protection - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities **Targeting** - Targeting - Geo-Targeting - Contextual Targeting **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Notifications ## Top SOCi Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,026 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews)