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Efficient and Easy - LOVE SOCi for social media scheduling+marketing!
2,810 SOCi Reviews
Overall Review Sentiment for SOCi
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I love how easy it is to navigate, I use it almost everyday to schedule posts for my community. I love being able to track the engagement at a quick glance. Review collected by and hosted on G2.com.
I wish there was a way to comment on my posts if I needed to reply to someone. Review collected by and hosted on G2.com.
We like that SOCi appears to be an all in one solution. This is especially true because we use the SOCi Bundle as well as the Genius Search products. Being about to respond to reviews in one platform is great! Review collected by and hosted on G2.com.
SOCi offers SO many capabilities that it can be a bit complex, mostly for our less tech savy team members. We would also like to see an expansion of SOCi's AI customization. For example, when we generate a response to a review on ChatGPT, we can tell it to use a specific and consistent voice that matches our brand. SOCi's AI review responses seem to be more generic. If there is a way to customize it, we haven't found it yet. Review collected by and hosted on G2.com.
The ease of posting. I can do one post on SOCi, and it is posted across all my sites. Makes my life easier and saves a huge amount of time! Review collected by and hosted on G2.com.
Engagement segment- the way SOCi rates “negative” comments is off. The majority of the comments are just replies or neutral with only one or 2 truly negative comments since beginning SOCi- I find it stressful to see that portion and when I go to “clear them out” I find it does not affect the negative rating and is a waste of my time chasing these metrics. Review collected by and hosted on G2.com.
In addition to the great interface and training systems the platform has, the support and partnership from the team are what I like best about SOCi. Review collected by and hosted on G2.com.
I have not encountered anthing yet that I have disliked. I believe the least pleasant of the experiences is just the migrating from one provider to another and having to reformat the information. It's not a SOCi problem just a change mangement situation that will arise with any change of vendor. Review collected by and hosted on G2.com.
SOCi is fantastic for anyone looking to streamline their online presence. Thier tools are incredibly user-friendly, making it easy for even beginners to manage multiple social media accounts efficiently.
Ease of Use: The intuitive interfaces and straightforward navigation make these tools accessible to everyone. Scheduling posts and saving you time and effort.
Efficiency: By allowing you to schedule posts in advance and manage all your accounts from one place, thier tools help you maintain a consistent and effective social media strategy without the daily hassle. Review collected by and hosted on G2.com.
I wish when they send messages you would receive a copy in your email, I go into SOCi once or maybe twice a week and I miss important messages. Review collected by and hosted on G2.com.
SOCi is easy to navigate to help enhance marketing of our business. I am so grateful to have all marketing in one organized area. Making individual posts are so easy as well, this coming from soneone who is not got using social media! Review collected by and hosted on G2.com.
It can be confusing when you have multiple offices to make sure you are under the correct area to post. Review collected by and hosted on G2.com.
Good program to maximize your time and efforts on multiple platforms! I am a small business owner that wears over a dozen different every day. Soci allows me to get my desired message out quickly and efficiently. Platform is easy to navigate and use! Review collected by and hosted on G2.com.
Our corporate company creates a lot of the content for us - that's why it's so user friendly for us. If that wasn't the case, not sure if we would utlize it as much? So maybe having some basic content options around holidays, times of year "celebrations" - Happy Fall or Memorial Day stuff etc. would be good to have on hand. Review collected by and hosted on G2.com.
I like that you can geo-tag locations and can now post to GMB. I like the convenience of it all. Review collected by and hosted on G2.com.
It seems like there are glitches every other month or so. I dislike that you can't schedule reels on Instagram or that you can't post videos to LinkedIn and GMB. Review collected by and hosted on G2.com.
I like that I can respond to reviews with an AI generated response effortlessly from the platform. It was very simple to link our Google Account and Social Media (Meta) Review collected by and hosted on G2.com.
Some of the responses get repetitive and/or don’t actually address accurately the review. It would be nice if the AI could bring in comments or sentiment Review collected by and hosted on G2.com.
