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SOCi Reviews & Product Details - Page 4

SOCi Overview

What is SOCi?

SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi- location brands manage and scale their marketing efforts. SOCi’s scalable and centralized platform technology provides every tool necessary for multi-location and multi-family businesses to manage their localized marketing efforts including: Intuitive Dashboard - upon signing into SOCi, users are greeted with a high-level, yet comprehensive and easy to read dashboard highlighting analytics, content performance across all locations using SOCi, conversations and comments that need attention, recent reviews, and more! Listings: Take your local search visibility to new heights by ensuring accurate & consistent information across 100s or 1000s of business listings. Listening: Discover and build an authentic content strategy, rich audience profiles and prove ROI of your campaign strategy with Listening. Listen in to your competitors, create sentiment analysis, and user-generated content all from with SOCi. Local Pages/Locator: Deliver a branded and localized consumer journey, from awareness to conversion, across thousands of search-optimized pages. Reviews: Coordinate brand-consistent responses to reviews, track review sentiment, and monitor competitive reputation insights to transform your reputation, everywhere. Social: Enabling enterprise and local teams to deliver on-brand responses to social engagements and publish top-performing social content with streamlined multi-location workflows. Surveys: Retain and grow your customers by proactively soliciting and managing customer feedback with the most powerful survey solution for local marketers. Ads: Empowering multi-location marketers to effectively manage localized social advertising campaigns and boosted posts across 100s or 1000s of locations. SmartBot: Drive real time engagement and generate leads 24/7 across all locations with automated chatbots on Facebook Messenger and Google Business Messages accounts, SMS capabilities. Easily build localized topics at scale in minutes and start capturing customer information and never miss a potential lead. Insights & Reporting: Find out which locations are performing and which ones aren’t and leverage these insights to power your localized marketing strategy. Customize highly visual, engaging reports with multiple delivery options. SOCi Go (Mobile App): The same core SOCi platform you love, now on mobile. Post content, respond to customers and receive notifications on any mobile device, any time. SOCi serves as the infrastructure on which tens of thousands of local pages are being managed. SOCi is fully integrated with the top search, social media, and reputation management networks such as Facebook, Twitter, Instagram, LinkedIn, Google My Business, Yelp, and more. Learn more at www.soci.ai or contact us at hello@soci.ai.

SOCi Details
Product Website
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SOCi Community
Languages Supported
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Product Description

SOCi is an all-in-one platform for multi-location marketers to reach and engage their local customers across 100s or 1000s of local search, social, and review pages.

How do you position yourself against your competitors?

SOCi empowers multi-location enterprises to automate & scale marketing efforts across all digital channels in a way that’s brand directed, locally perfected, and data connected.


Seller Details
Seller
SOCi
Company Website
Year Founded
2012
HQ Location
San Diego, California
LinkedIn® Page
www.linkedin.com
709 employees on LinkedIn®
Description

SOCi is the leading CoMarketing Cloud for multi-location enterprises.


Sara A.
SA
Overview Provided by:

Recent SOCi Reviews

AN
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Love the ease of having social media done for you"
I like not having to create all of this social media content and it's great content that TLN does for us
SF
Schardinee F.Mid-Market (51-1000 emp.)
4.0 out of 5
"Great option for your business social media management."
They give you very detailed reports for every social media account associated with your business. The scheduling feature is the thing that I utiliz...
AN
Verified UserSmall-Business (50 or fewer emp.)
0.5 out of 5
"None specific"
SOCI is doing the posting, whihc is nice so I don't have to.
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SOCi Media

SOCi Demo - Listings
Take your local search visibility to new heights by ensuring accurate & consistent information across 100s or 1000s of business listings.
SOCi Demo - Social
Enabling enterprise and local teams to deliver on-brand responses to social engagements and publish top-performing social content with streamlined multi-location workflows.
SOCi Demo - Reviews
Coordinate brand-consistent responses to reviews, track review sentiment, and monitor competitive reputation insights to transform your reputation, everywhere.
SOCi Demo - Local Pages & Locator
Deliver a branded and localized consumer journey, from awareness to conversion, across thousands of search-optimized pages.
SOCi Demo - Ads
Empowering multi-location marketers to effectively manage localized social advertising campaigns and boosted posts across 100s or 1000s of locations.
SOCi Demo - Chatbots
Drive 24/7 customer care and powerful lead generation by deploying localized chatbots across 1000s of local Facebook Messenger and Google Business Messages accounts.
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Video Reviews

2,809 SOCi Reviews

4.5 out of 5
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2,809 SOCi Reviews
4.5 out of 5
2,809 SOCi Reviews
4.5 out of 5

SOCi Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SOCiQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Fernando M.
FM
Business Broker
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about SOCi?

I really like the fact that I do not have to do anything once it is set up for automatic scheduled posting. And then when I have something new, it is easy to add or change. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I still could not get used to Canva. I know it is a powerful tool that many people use, but somehow the interaction is not that intuitive. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

SOCi keeps my social media presence alive. I would not be able to do it without, or would have to hire an agency, that would probably use it anyway. Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

Hi Fernando,

Thanks for the positive review! I am happy to hear SOCi is making it easy to manage your social media networks.

Also, I appreciate the feedback regarding the need for a continuous source of content. We have professional services packages that can assist with content creation. If you haven't already, I would recommend speaking with your Customer Success Manager to learn more about our content offerings, as well as navigate to the SOCi Blog (link below) for content inspiration and social strategies:

https://www.meetsoci.com/resources/blog/?q=8772&pn=1

Thank you again!

- Neil

Megan C.
MC
Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about SOCi?

I like the convenience of all social media platforms being in one location. If you have knowledge on how to use the program, it definitely will free up time in creating content & scheduling. I have not used it as often due to still learning to in's & out's, however, I am excited to learn more. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

It can be a little complicated for first time users but the Soci University is thorough and does a good job of explaining things. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Allowing all engagement & reviews to be in one location from multiple platforms. Review collected by and hosted on G2.com.

Blythe L.
BL
Community Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SOCi?

The ability to plan out social media posts + having our corporate team connected to push content to our pipleline to post. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

Outdated UI. When posting to sites like Instagram, the ability to edit videos into reels is super limited. The major draw for Instagram and similar media sites it the short reels that can be posted. Normal posts are great to fill out a community page, but not go catch attention and new followers. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Streamlining and simplifying keeping an online presence as well as managing our online reputation. Review collected by and hosted on G2.com.

HM
Marketing Coordinator
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about SOCi?

SOCi is incredibly easy to use and highly functional. The platform is extremely convenient, bringing all of our social media and reviews together in one centralized location, making management seamless and efficient. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

My only complaint would be the occasional glitches, but overall, the platform’s ease of use and functionality outweigh this minor issue. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

It helps ensure that all properties and district managers have a centralized space to post social media updates and respond to reviews, streamlining communication and engagement across the board, while also taking this task off our hands. Review collected by and hosted on G2.com.

Sophia M.
SM
Owner/studio Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

SOCI has literally helped my business grow. So much to the point that I am the only person who handles everything from my business from taking appointments to marketing. However because I use SOCI it has put me above all my competitior and its all attributed to SOCI. Customer support is always there to help. I use SOCI daily to check up on how well my site is doing. Its super easy and implements everything. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

Intergration is super hard to figureout. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

SOCI is helping me get discovered as well as keep up with all my reviews. I am able to see all my competitiors as well as the competition in how they are doing verses my business. It intergrates all my social media sites and puts me on so many other sites to get discovered by new cliens. Review collected by and hosted on G2.com.

PP
Owner/Franchisee
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SOCi?

SOCI lets us see all of our reviews and our performance for multiple locations in one spot. It makes responding and tracking easier than ever. Customer service has also been amazing! Review collected by and hosted on G2.com.

What do you dislike about SOCi?

We had issues at first with getting some of our ads setup with Meta. But now everything works fine, and we are good to go! Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

SOCi is allowing us to run Meta ads for both of our locations. It is also allowing us to view and manage our social media reviews and lets us respond within seconds. Review collected by and hosted on G2.com.

Melissa B.
MB
Owner/President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about SOCi?

Extemely user friendly, helps stay on top of social media for our business. I love how it saves us time and money while prioritizing our business sounding professional at all times. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

We love it- no complaints, its been more than we expected. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Saves us alot of time posting to multiple social media platforms, helps us to quickly respond to any reviews. We love how we can save prewritten responses to reviews also which saves us time but never compromises our professionalism. Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

Thank you for the wonderful feedback! We're glad to hear that SOCi has helped you save time and maintain a professional online presence for your business.

Verified User in Consumer Services
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about SOCi?

I love that they communicate and have bi-weekly calls to walk thru our initiatives. The platform is very intuitive and easy to navigate. Our coail media manager uses the platform daily to push social posts and respond to reviews. It's a one stop platform that helps us manage many acpects of our franchisees websites, google business pages and reviews. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

It's very robust and there is a lot to learn. Feel like I am only scratching the surface of it's capabilities. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

We are able to do batch updates and respond to reviews and other social media comments in one dashboard. We recently added on genius search and genius reviews so this will help immensely with respondinf to reviews and help local seo and serp. Review collected by and hosted on G2.com.

Response from Neil Grasso of SOCi

We're glad to hear that you appreciate the bi-weekly cadence calls and the user-friendly nature of SOCi.

To learn more about SOCi, we recommend checking out our newly revamped SOCi University!

I’ve included the link below - please note that you must be logged in to SOCi in order to access this resource:

https://university.meetsoci.com/learn/dashboard

Suzanne P.
SP
Sales Representative
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about SOCi?

I can link all my social media accounts to Soci and post all at once. I can choose which platforms to post on and which i dont want to post on as well. I can schedule post for the whole week or month if i wanted to. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

I do not have any complaints, i have not encountered any difficulties using Soci. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

The time it took to post on each social platform has been cut down by 90%. Review collected by and hosted on G2.com.

Sharon L.
SL
Owner, business coach
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about SOCi?

All of the platforms in one spot with an easy to view calendar of scheduled posts. Review collected by and hosted on G2.com.

What do you dislike about SOCi?

Some platforms (LI) disconnect regularly and require reauthentification. There is no pushed notification of the disconnect. Review collected by and hosted on G2.com.

Recommendations to others considering SOCi:

If you don't want to pay someone else to do your social media for you, Soci makes it as easy and time efficient as possible to do it yourself. Review collected by and hosted on G2.com.

What problems is SOCi solving and how is that benefiting you?

Making posting consistent and saving time. It's easy with SOCi; without it I wouldn't post as frequently or consistenly. Review collected by and hosted on G2.com.

Response from Amanda Cherrey of SOCi

Sharon, thanks for sharing how SOCi makes social media easy and time efficient for you! I'm glad you're posting more consistency. I understand the frustration with disconnected networks, so if you haven't already, I suggest setting up email notifications for when this happens! You simply need to log in to your SOCi account, click the notifications tab in the top black bar, then the envelop icon. From there you'll see what email notifications you have set-up, and can add, edit or delete. I'm including a link with more on setting these up. You will need to be logged in to SOCi or use your SOCi credentials to access the resource. If you have any other questions or concerns, don't hesitate to reach out to Support@meetsoci.com.

See how SOCi improved