--- title: SOCi Reviews meta_title: 'SOCi Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4618 reviews by the users' company size, role or industry to find out how SOCi works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4618 scale: '5' date_modified: '2026-07-05' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # SOCi Reviews **Vendor:** SOCi **Category:** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,618 ## About SOCi SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. ## SOCi Pros & Cons **What users like:** - Users find SOCi **extremely user-friendly** , appreciating its easy setup and seamless management of social media content. (598 reviews) - Users appreciate the **ease and convenience** of SOCi's post scheduling, making content management effortless and efficient. (424 reviews) - Users find SOCi **extremely helpful** for managing reviews and social media, providing excellent support and easy onboarding. (351 reviews) - Users value the **centralized management** of SOCi, significantly simplifying multi-channel social media handling and saving time. (348 reviews) - Users value the **ease of scheduling** with SOCi, enabling efficient social media management for busy teams. (323 reviews) - Users love the **scheduling feature** of SOCi, enabling efficient management of multiple social posts across platforms. (306 reviews) - Users love SOCi for its **multi-platform management** , simplifying social and Google interactions for multiple businesses. (276 reviews) - Review Management (276 reviews) - Time-saving (254 reviews) - Easy Posting (218 reviews) **What users dislike:** - Users find SOCi's **missing features** like robust report customizations and accurate listings monitoring significantly hinder their success. (138 reviews) - Users find SOCi has **limited features** , lacking essential tools for effective social media engagement and listing accuracy. (124 reviews) - Users dislike the **posting issue** where Facebook posts don’t sync to the SOCi calendar, complicating their workflow. (114 reviews) - Users find there is a **steep learning curve** for SOCi, requiring time and better training for full proficiency. (113 reviews) - Users find that **improvement is needed** in features like reporting accuracy and customizations for a smoother experience. (85 reviews) - Layout Issues (85 reviews) - Social Media Limitations (74 reviews) - Users express a desire for **limited customization** in SOCi, seeking more options and independence in managing vendors. (72 reviews) - Users experience **scheduling issues** with SOCi, often having to edit posts individually and encountering multiple platform limitations. (71 reviews) - Social Media Integration (70 reviews) ## SOCi Reviews ### 1. SOCi Streamlined Our Multifamily Marketing and Reputation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** SOCi has completely streamlined the way we manage our communities' online presence. Having social media, reputation management, reviews, listings, and resident surveys all in one platform has been a huge time saver. The dashboard is intuitive, scheduling posts is simple, and responding to reviews across multiple locations is incredibly efficient. It's made it much easier to stay consistent with our brand while giving our onsite teams the tools they need to engage with residents. I highly recommend SOCi to any multifamily team looking to simplify their marketing and reputation management. **What do you dislike about SOCi?** I wish there was more support on the front end setup but overall, still a great platform. **What problems is SOCi solving and how is that benefiting you?** SOCi has solved one of our biggest challenges—managing marketing and reputation across multiple communities without juggling several different platforms. Instead of logging into separate systems for social media, reviews, listings, and resident surveys, everything is centralized in one place. That has saved our team a significant amount of time, improved consistency across our portfolio, and given our onsite teams an easier way to stay engaged with prospects and residents. It also provides better visibility into performance, allowing us to identify opportunities and respond much more quickly. Overall, it's helped us become more efficient while strengthening our online presence and resident experience **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has streamlined your multifamily marketing and reputation management. Our all-in-one platform is designed to save time and improve consistency across your portfolio. Thank you for the recommendation! ### 2. Streamlines Multi-Channel Posting, Needs Error Alerts **Rating:** 4.0/5.0 stars **Reviewed by:** Sara J. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I love how easy SOCi makes it to post on multiple channels like Instagram, Facebook, Google Business, and TikTok. It's incredibly valuable to me because it saves a lot of time by not having to upload each picture or video into every app and type the captions individually. It was also easy to set up. **What do you dislike about SOCi?** One thing that could be improved is that sometimes there are glitches or errors and posts do not get uploaded, and I do not get alerted to it. I would love if there was an app I could use on my phone to send me any error notifications like this or if it notices there's an error and the post did not get uploaded, it would be awesome if somehow it just kept trying to post it until the end of the day so something gets uploaded. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to engage our customers with promotions and job updates. It solves communication problems by efficiently spreading news about events and offers across multiple channels, saving me time from manual uploads and making posting easy on platforms like Instagram and Facebook. **Official Response from Alicia Zhang:** > We appreciate you sharing your feedback! It’s wonderful to hear that SOCi has made it easier to manage your social presence across multiple channels while saving you time on manual posting. We’re also glad the setup process was simple and helped you get up and running quickly. We appreciate you sharing your thoughts about post notifications and error handling. Thanks again for your review and for being part of the SOCi community! ### 3. Efficient Social Media Scheduling, Minor Annoyances **Rating:** 5.0/5.0 stars **Reviewed by:** Phil B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I use SOCi to schedule my Facebook, Instagram, X pics, and vids, as well as GBP posts, without having to log into each platform separately and schedule them manually. I like that I can easily change something I already scheduled by just dragging it to a different day. This feature is really helpful if I need to pivot and send out a message earlier or later in the month, as I can simply move the day. **What do you dislike about SOCi?** I don't like the leave feedback button when it pops up because it is in the way of my scheduling my posts. When I leave feedback, the button does not go away until whenever the scheduled time is on SOCi's end for it to disappear, it disrupts my flow. If it went away or moved after I gave feedback it would be fine. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to schedule posts for Facebook, Instagram, X, and GBP all in one place. It saves me from logging into each platform separately to schedule posts manually. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi! We're glad to hear that our scheduling feature has been helpful for you, especially the ability to easily change scheduled posts by dragging them to a different day. ### 4. Genius AI Makes Social Captions and Posts Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Gaby . | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** My favorite feature on Soci right now is the Genius AI, it is a real time savor and it helps come up with create captions and photo options for social media post throughout the 30 pages that we run. **What do you dislike about SOCi?** The site itself can become a bit glitchy also the gallery portion of Soci can sometimes populate our property images to the wrong property when we have directives in place to do so, that can be a bit frustrating. **What problems is SOCi solving and how is that benefiting you?** The biggest thing is the time management aspect and the fact that it can integrate with so many different platforms that I can see and review all my statistics and analytics in one place. **Official Response from Alicia Zhang:** > We're glad to hear that you are enjoying the Genius AI feature and finding it helpful for creating social media posts. We apologize for any glitches you have experienced and are continuously working to improve the user experience. Thank you for your feedback. ### 5. Empowers Lean Teams with Efficient AI Tools **Rating:** 4.5/5.0 stars **Reviewed by:** Kent D. | Director of Media and Alternate Channels, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I use SOCi for social media management, review management and listings management, including their AI agents, which has helped a lean marketing team accomplish more through the use of AI and automation. SOCi supports the review management for our more than 560 locations. I appreciate the added value that SOCi brings to its clients by keeping them well-informed and up to date on current trends and industry changes. I participate in community groups and webinars that SOCi organizes, which help share information among peers within the business. Additionally, SOCi's support and development teams were extremely helpful during a major overhaul of the API integration project. **What do you dislike about SOCi?** The customer support model for troubleshooting seems to have changed within the last year. Service hasn't suffered; it is just different. I sometimes question if the support team has the same level of understanding of the platform that I have experienced in the past. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for review and listings management, helping our lean marketing team manage over 560 locations efficiently. Its AI and automation tools enable us to accomplish more, and it keeps us up to date on industry trends. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi's AI tools and support teams. We're glad to hear that our platform has helped your team accomplish more and stay informed about industry trends. We value your feedback and have passed on your comments about the quality of customer support experienced recently. ### 6. Powerful Multi-Location Monitoring, but Navigation and Customization Need Streamlining **Rating:** 3.0/5.0 stars **Reviewed by:** Stan T. | Head of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** ability to monitor reviews, listings, and customer feedback across multiple locations from a single dashboard **What do you dislike about SOCi?** The platform can sometimes feel a bit clunky to navigate, and certain tasks require more steps than expected. I would like to see a more streamlined user experience and greater flexibility in customizing reports and workflows. **What problems is SOCi solving and how is that benefiting you?** For us, the biggest benefit is centralization. Instead of checking and updating each location manually across multiple channels, we can manage most of it in one place. It saves time, reduces the risk of inconsistencies, and makes it easier to respond to customer feedback quickly. The reporting and visibility also help us understand performance trends across stores, which supports better operational and marketing decisions. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi's centralized approach has been a time-saving and efficiency-boosting solution for your multi-location management needs. Your insights on the user experience and customization are valuable, and we are actively working on improvements to address these areas. ### 7. Time-Saving Social Media Management with SOCi **Rating:** 5.0/5.0 stars **Reviewed by:** Mel W. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I love the convenience and time saving that SOCi provides. It's a lot easier to post in one location and have it upload to multiple sites like Facebook, IG, and Google. It's also great as a hub for managing messages and comments across all these platforms. I'm happy that Facebook messaging appears well through SOCi, making it easy to respond to, even when it doesn't show on my Facebook business account directly. As someone who works 24/7, any time saved is huge, and SOCi helps me achieve that. **What do you dislike about SOCi?** It is difficult to connect to SOCi sometimes, especially when it comes to logging in on a new device. The initial setup wasn’t too easy, that portion could be improved. **What problems is SOCi solving and how is that benefiting you?** SOCi makes posting ads to multiple social media platforms easier and saves me significant time by allowing updates from a single location. It's a great hub for messages and comments, ensuring I respond easily to Facebook messages that don’t show up on my business account. ### 8. Makes Social Scheduling Easy and Keeps Our Content Consistent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** I really enjoy having the ability to schedule our social media posts in advance. It helps keep our content consistent, organized, and engaging, even on our busiest days. Planning ahead allows us to stay connected with our community, highlight important updates, and maintain a strong online presence without the last‑minute scramble. **What do you dislike about SOCi?** It doesn’t give me the option to save an idea or draft a thought unless I upload a photo or video. When I’m trying to brainstorm content or make sure, I’m not repeating topics too close together, I can’t lay everything out in the calendar view without attaching media. This makes it harder to plan ahead, organize ideas, and make edits or adjustments before finalizing posts. **What problems is SOCi solving and how is that benefiting you?** Being able to plan ahead is incredibly helpful. It allows me to schedule posts in advance, stay organized, and maintain a consistent content flow. This way, I can free up time to focus on other important tasks while still keeping our social media active and engaging. ### 9. Straightforward, User-Friendly, and Thorough Data Presentation **Rating:** 4.5/5.0 stars **Reviewed by:** Greg P. | supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about SOCi?** SOCi is straight forward and user friendly while also being extremely thorough in how data is presented. It integrates with several feddback platforms and provides live and accurate reporting. The system performs at a fast rate pulling data from time frames. **What do you dislike about SOCi?** Some of the AI can still be refined. For example in categorizing reviews based on key words. Sometimes the keywords are miscategorized depending on the context with which the wording is used. **What problems is SOCi solving and how is that benefiting you?** SOCi solves the problem of having to manually visit and analyze several feedback platforms. It benefits me as an operator as it streamlines all feedback into one single platform and provides automated replies to improve engagement with guest. **Official Response from Alicia Zhang:** > Great to hear SOCi is streamlining your operations. We take classification accuracy seriously — feel free to reach out to your Customer Success rep, they can review your account, tune rules, and schedule a brief walkthrough to reduce miscategorization. ### 10. Centralized Management, but Support Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about SOCi?** I like that SOCi puts everything kind of in one place for a lot of our franchisees in general. It provides a single source of truth for all of the information that's being put out about their specific location and our business, which means we don't have to update things in tons of different locations. We can basically just enter that information and manage it, and that applies to all of our online presences as well as our business's website. It also allows us to really manage our reputation for specific locations in one place. **What do you dislike about SOCi?** Over time, the support that SOCi has offered has certainly changed, and we've noticed a reduced accuracy in their support in general. As more and more things have been outsourced overseas, that's been a bit difficult to work through, and a bit of a challenge for us as a business in working with them. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage our business listings across platforms like Google and Yelp, analyze competitors, and respond to reviews. It centralizes our franchisees' information, helping manage locations and online presence efficiently in one place. **Official Response from Cassie Benitez:** > Hi there, We're so glad to hear that you find our platform effective for managing your multi-location brand's business listings. We pride ourselves on our customer service and proactive approach and we are happy to be contributing to your success. We also value your feedback on the user interface. We hope that our recent platform rebrand has alleviated some of your concerns about it. Thank you for sharing your experience! ### 11. SOCi: Efficient Review Management and Sentiment Analysis Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I use SOCi to automate responses to reviews and find its ease of use incredibly helpful. The responses generated are 99% of the time exactly what we would do, which saves a lot of time for my team, allowing us to focus on strategic activities instead. SOCi is very thorough, picking up on the smallest nuances of a review and acknowledging them, which enhances our workflow by making sure all important points are addressed. The human-like aspect of the responses and the quick performance and speed with which we receive notifications are standout features. Additionally, it helps us understand which channels guests use for reviews, guiding us on what cohort of guests we should encourage to leave more reviews. The initial setup was also very easy, and overall, I find using SOCi a truly valuable experience for my team's operations. **What do you dislike about SOCi?** Nothing **What problems is SOCi solving and how is that benefiting you?** I use SOCi to automate review responses, saving time by focusing on actionable feedback. It frees my team for strategic tasks and helps us understand which guest cohorts to target for reviews. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been such a valuable tool for your team, automating responses and saving time while providing thorough and human-like acknowledgments. We appreciate your feedback and are glad to support your operations. ### 12. Soci Makes Social Media Scheduling Simple and Consistent **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | Travel Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I've been using Soci for my business, and it's made managing social media so much easier. One of my favorite features is how simple it is to create, schedule, and share posts across multiple platforms from one place. It helps me stay consistent with my social media presence without spending hours every day creating content. **What do you dislike about SOCi?** Like any scheduling platform, it's important to periodically check your scheduled posts to make sure everything publishes correctly. **What problems is SOCi solving and how is that benefiting you?** As a busy travel advisor, I love having tools that save time while still helping me stay connected with my clients and followers. Soci makes it easy to keep my pages active, promote travel opportunities, and engage with my audience efficiently. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has made managing your social media easier and more efficient! Our goal is to provide a platform that simplifies the process of creating, scheduling, and sharing posts across multiple platforms. We appreciate your feedback and are glad to be a valuable tool for your business. ### 13. Efficient Time-Saver with Minor Listing Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Bethany R. | Director of Marketing , Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about SOCi?** I love how SOCi saves me so much time in responding to reviews, especially with the new AI agent. The ability to manage all of my locations in one spot and use it for reputation management, listing accuracy, and social postings is fantastic. **What do you dislike about SOCi?** I find that not all of the listings information is received by platforms. Reaching out to those platforms organically generally doesn't solve much either so I'm left with inaccurate info online. This happens specifically with Yelp, Apple, and Bing. **What problems is SOCi solving and how is that benefiting you?** SOCi saves me a lot of time responding to reviews with its AI agent and allows me to manage all my locations in one spot for reputation management, listing accuracy, and social postings. **Official Response from Cassie Benitez:** > Hi there, Thank you for sharing your feedback! We're so glad you appreciate our platform and enjoy using it for responding to reviews and posting on social media from one place. We understand your concerns about inconsistencies with listing information and integration with major platforms. If you have any specific integrations in mind that you would like to see with SOCi, please reach out to support@meetsoci.com so our team can review your request! Thank you for choosing SOCi to help you manage reviews and listings efficiently! ### 14. Responsive Rep and Helpful Support Make Everything Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Kendall S. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about SOCi?** I really like that our rep stays on top of any questions or needs we have. The customer service team is very helpful and makes anything we might be struggling with easy to understand and straightforward to complete. **What do you dislike about SOCi?** The platform has a lot going on, with many different sections, which can make navigation a bit confusing. It can feel overwhelming when you’re trying to find specific categories, and it isn’t always clear where to look first. **What problems is SOCi solving and how is that benefiting you?** It helps us set up all our Google, Apple, and Facebook listings very easily. It also supports our search engine optimization efforts and makes it easier to manage the local listings on our website. **Official Response from Alicia Zhang:** > We're delighted to hear that our customer service team has been helpful and responsive for you. We understand the challenges with navigating the platform and are committed to improving the user experience. Your feedback is important to us, and we will use it to enhance our platform for all users. ### 15. User-Friendly with Valuable Opportunities Insight **Rating:** 4.0/5.0 stars **Reviewed by:** Melvin C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like how user-friendly SOCi is for the most part, which makes it easier to navigate. I also appreciate how it streamlines all the data from other websites into one place, making it simpler to find areas of opportunity quickly. **What do you dislike about SOCi?** Sometimes, the user-friendly part pertains to just certain aspects of the app. Some areas of the app can still use some improvement. I do find myself sometimes having a hard time navigating through some aspects of the application. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to see all restaurant reviews, helping us navigate areas of opportunity. It streamlines data from other websites into one place, making it easier to find opportunities quicker without going through multiple sites. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi user-friendly and valuable for streamlining data from other websites. We are constantly working to improve all aspects of the app to ensure a seamless experience for our users. Your feedback is valuable in helping us identify areas for improvement. In the meantime, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 16. All-In-One Platform for Social Media & Review Management **Rating:** 5.0/5.0 stars **Reviewed by:** Kent G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about SOCi?** I like SOCi's ease of use. It's very intuitive because once you understand where everything is, you just need to click a couple of buttons, and you're good to go. The intuitive design makes training easy, helping my social media manager to onboard smoothly. The mobile version of SOCi is really helpful because when we're out and need to change things on the go, we can just post on our platforms without having to log into each individual platform. The initial setup was very easy, with a straightforward process, and the tutorial was very helpful, walking us through exactly what we needed to do. **What do you dislike about SOCi?** I think the real-time interaction could be improved with SOCi. We have to go to the platforms themselves for meaningful interaction, particularly with sharing stories on the platform. Sharing stories is a function that is not available, which I wish was available, so we could just go to this one location. **What problems is SOCi solving and how is that benefiting you?** SOCi eliminates the need to log into individual platforms, centralizing our social media and review management. It keeps us on top of reviews, boosting our SEO. **Official Response from Alicia Zhang:** > We're delighted to hear that SOCi has been a game-changer for your social media management, allowing you to plan content in advance and streamline your scheduling and review management. We appreciate your feedback about the competitor review insights and will take it into account for future enhancements. Thank you for choosing SOCi to keep your business active and engaged across multiple platforms! ### 17. User-Friendly Social Media Management with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I like how user-friendly SOCi is and that I don't need to log into many accounts to post. It allows me to seamlessly post on social media accounts and monitor performance, saving me the time-consuming task of logging into different accounts and social media platforms for a single post. I also use it for online reputation management, which is quite beneficial. The initial setup was very easy and user-friendly too, and I had no issues with it. **What do you dislike about SOCi?** I would like to be able to like comments on Instagram straight from SOCi. It would be much easier than having to go on Instagram directly to like a comment. Also, I wish we could integrate YouTube. **What problems is SOCi solving and how is that benefiting you?** I use SOCi for seamless social media posting and performance monitoring. It saves time by managing multiple accounts from one place and helps monitor our online reputation. It's user-friendly, so I don't have to log into many accounts to make a single post. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi. We're pleased to hear that it has saved you time and made social media posting and performance monitoring seamless. We have noted your suggestions regarding tagging social media accounts on LinkedIn and liking comments on Instagram for potential enhancements. ### 18. Streamlined Social Media Management with SOCi **Rating:** 5.0/5.0 stars **Reviewed by:** Zelema J. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like SOCi because it's very seamless and straightforward. The schedule/planner feature is great because I can view it by month, week, or day, and it's really easy to use with its drag-and-drop functionality. It's very user-friendly. I also find the analytics part amazing, as it allows me to see engagement levels, follower count, and overall performance on all platforms. I can easily see how we're doing each month and what can be improved. Additionally, I appreciate being able to use multiple social media platforms at a time, posting simultaneously, which saves a lot of time. I like that it provides stock images and potential posts for each month, which helps with engagement. **What do you dislike about SOCi?** I would say that, one of the things that could be improved is when you are posting for a story, you should be able to post for multiple stories. So you shouldn't have to post just for an Instagram story or just for a Facebook story because Facebook and Instagram, both offer story features. You should be able to post on both of those platforms and use both of the stories, for the platform and post at one time versus having to post individual stories, on each platform. It just doesn't make sense. **What problems is SOCi solving and how is that benefiting you?** SOCi saves me time by allowing simultaneous posting across multiple platforms, provides stock images, and monthly post ideas to boost engagement. It's seamless and user-friendly, offering insights into social engagement and performance across platforms. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi seamless and straightforward, with a user-friendly schedule/planner feature and drag-and-drop functionality. We're glad you're enjoying the analytics and the ability to manage multiple social media platforms simultaneously. Thank you for your feedback! ### 19. Efficient Marketing Tool with Scope for Customization **Rating:** 3.5/5.0 stars **Reviewed by:** Allyssa A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love that SOCi has auto-generated posts already created for me, making my work very hands-off. I don't really need to do anything unless I want to edit something. It saves me a lot of time by polishing my posts and allowing me to schedule them very far in advance, which I really love. This feature makes SOCi valuable to me in managing my travel agency marketing. **What do you dislike about SOCi?** I think the biggest issue with it is that a lot of the posts are shared with any travel agent out there, which makes me not very authentic. I was a little bit confused if I needed to add them or if it would be done for me. I had way too many, and then I had to go in and delete the ones that came in later. **What problems is SOCi solving and how is that benefiting you?** SOCi helps by polishing my posts and saving me a lot of time. It allows me to schedule far in advance, which I love. Auto-generated posts make my work hands-off unless I choose to edit something. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi's time-saving features. We apologize for the confusion and inconvenience caused by the shared posts. We will take your feedback into consideration to enhance the platform's customization capabilities. ### 20. Easy Cross-Platform Publishing with a Clean UI **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** It's easy to publish the same post across various social media platforms, saving me a lot of time. I like the UI/UX; it's a very simple and user-friendly product. I think the performance is pretty good, and the posts are published when they're supposed to be. I don't use the app's AI/Intelligence features, but I do use AI to write my posts. When my team lead onboarded me, it was very easy to understand and learn how to use SOCi. It integrates well with all of our social media platforms. The drag-and-drop interface saves me hours each week. I find that I have a lot more time to focus on other work since SOCi saves me so much time. **What do you dislike about SOCi?** It would be nice if there were an email sent to the user when posts are published. It may have that feature, but I don't have it enabled. Besides that, everything is generally pretty user-friendly and practical. It would be nice if there were a tutorial on how to use AI / Intelligence to integrate it into the workflow. **What problems is SOCi solving and how is that benefiting you?** SOCi saves me a lot of time each week with our company's social media posts. I like that it publishes the same post across all platforms. I don't have to log into each social media platform and post the same thing. Before I started using SOCi, I had to log into each social media platform and publish the same post on at least 4 different platforms. Now I can publish them all through SOCi. It saves me at least 1 hour/day. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi! We're thrilled to hear that the clean UI and cross-platform publishing features have been beneficial for you and your team. We'll take note of your suggestions for improving the user experience and providing more guidance on utilizing the AI/Intelligence features. ### 21. SOCi Streamlines Multi-Location Marketing with an Intuitive, All-in-One Dashboard **Rating:** 4.0/5.0 stars **Reviewed by:** Fathema A. | Customer Success Manager Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** SOCi has become an essential part of our day-to-day marketing operations. The platform's user interface is intuitive and easy to navigate, making it simple for our team to manage social media, local listings, reviews, and customer engagement from a single dashboard. The centralized workflow saves significant time compared to managing multiple locations and platforms separately. One of the biggest benefits is the integration capabilities. SOCi connects seamlessly with the tools and channels we use most, allowing us to streamline processes and maintain consistency across locations. This has helped reduce manual work and improved overall efficiency. From a performance standpoint, the platform is reliable and makes it easy to publish content, monitor reviews, and track engagement at scale. The reporting tools provide valuable insights that help us make more informed marketing decisions. SOCi has also delivered strong ROI by helping us save time, improve local visibility, and better manage our online reputation. Instead of using several separate tools, we can accomplish much of our local marketing strategy within one platform. The onboarding experience was smooth, and the support team has been responsive and knowledgeable whenever questions arise. They consistently provide helpful guidance and resources to ensure we get the most out of the platform. One feature that stands out is SOCi's AI-powered tools. They help generate content ideas, streamline content creation, and improve efficiency without sacrificing quality. An unexpected benefit has been how much easier it is to maintain a consistent brand presence across multiple locations while still allowing for local customization. Overall, SOCi is a powerful and scalable platform that has improved our workflow, increased efficiency, and helped us manage local marketing efforts more effectively. **What do you dislike about SOCi?** While SOCi offers a robust set of features, there can be a learning curve when first navigating the platform due to the breadth of tools available. Some workflows require multiple clicks, and certain reporting or configuration settings can take time to fully understand. For organizations managing many locations, initial setup and customization may require additional planning to ensure everything is configured properly. At times, I'd like to see even more flexibility in reporting customization and dashboard views to better match specific business needs. Additionally, because the platform is continually evolving, it can take some time to become familiar with new features and updates as they are released. That said, the support team is responsive and helpful, which makes it easier to overcome these challenges and maximize the value of the platform. **What problems is SOCi solving and how is that benefiting you?** SOCi helps solve the challenge of managing local marketing efforts across multiple locations and channels from a single platform. Instead of switching between different tools for social media, reviews, listings, messaging, and reporting, our team can manage everything in one centralized place. This has significantly improved efficiency by reducing manual tasks, saving time, and helping ensure brand consistency across locations. SOCi also makes it easier to monitor and respond to customer reviews, maintain accurate business information, and track performance through reporting and analytics. The platform's AI-powered features further streamline content creation and engagement, allowing our team to scale marketing efforts more effectively. As a result, we've been able to spend less time on administrative work and more time focusing on strategy, customer experience, and business growth. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has become an essential part of your day-to-day marketing operations! It's great to know that the platform's intuitive user interface, integration capabilities, and AI-powered tools have helped streamline your processes and improve overall efficiency. We appreciate your feedback and are committed to continuously enhancing our platform to better meet your needs. ### 22. Business Development Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** SOCi makes the process of scheduling posts so easy! You can post to multiple social media platforms all at once. Also, if someone were to leave a google review, it helps to notify you right away so you don't miss them. I enjoy how easy this platform is to navigate and everything is categorized and organized perfectly! **What do you dislike about SOCi?** What I would say that I do dislike about SOCi is the notification emails I receive when I am alerted of something. They are a little hard to read. The best way for me to review a notification is by logging into the SOCi platform itself; also the notifications are a bit delayed. You are not notified immediately. **What problems is SOCi solving and how is that benefiting you?** It is saving the business time, which time is the most important part! I do not have to log into different platforms just to write a review. One click and it will all be done for me quickly! Also, it ensures as a business owner, we are not forgetting to respond back to people if they comment on a post or write a google review on us. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi's scheduling and notification features so beneficial for your business! We appreciate your feedback about the notification emails and will take that into consideration for future improvements. ### 23. Comprehensive Social Media Management with Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Emily J. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that with SOCi, you can have everything in one place for listing, social media, and reputation surveys. It's a great marketing tool that helps marketers truly understand how things are developing with different brands. It's valuable because I'm able to look at everything in one platform, streamlining things so that I can get a quick glance without a full deep dive. SOCi makes things easy as they handle a lot of the heavier tasks, allowing us just to connect the social media platforms or provide brief details of the listings. **What do you dislike about SOCi?** I wish we had a better capability of posting to TikTok for longer than twenty seconds, as well as the capabilities of trying to follow other places within the platform. **What problems is SOCi solving and how is that benefiting you?** SOCi lets our team post to social media without direct access, limiting exposure to scammers. It provides an all-in-one platform for listing, social media, and reputation surveys, streamlining everything at a quick glance instead of needing deep analysis. **Official Response from Alicia Zhang:** > We're thrilled to hear that SOCi has been a valuable marketing tool for you, streamlining your processes and providing a comprehensive platform for managing listings, social media, and reputation surveys. ### 24. SOCi: The Powerful All-in-One Social Media Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tizier R. | Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about SOCi?** I use SOCi for work, primarily to post on social media and respond to messages. I like the feeling of control the platform offers as an all-in-one solution, which helps me stay on top of things. It lets me know when posts are scheduled, peak posting times, and the best times to post. Additionally, SOCi shows me positive and negative interactions, especially with comments and direct messages. Setting it up was very easy and simple. **What do you dislike about SOCi?** When deleting posts, it doesn't allow you to delete Instagram photos or edit the caption of a post. I wish it would let us edit a caption for a post once it is posted. And give us the option to delete posts from SOCi without having to log into the platform if SOCi is already connected to the platform. **What problems is SOCi solving and how is that benefiting you?** SOCi helps me remember when things are scheduled and maintains control with its all-in-one platform. It helps me monitor post timings and track interactions, keeping me on top of everything. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has been a helpful tool for managing your social media activities at work. We appreciate your feedback about the limitations with deleting Instagram posts and editing captions, and we'll definitely take that into consideration for future updates. ### 25. Effortless Social Media Management for Large Teams **Rating:** 5.0/5.0 stars **Reviewed by:** April O. | Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I use SOCi to post to my office's and individual agents' social media, and I love the 'set and forget it' feature. Being able to schedule posts weeks in advance is my favorite aspect because it gives the impression that I am engaging daily without having to log in every day. This feature saves me time, as I can spend just 20 minutes to plan a whole month’s worth of content. Since time is money, anything requiring less time is valuable to me. Also, the initial setup was very easy. **What do you dislike about SOCi?** So I can post to individual accounts or the office and the verbiage as to which one I want to log into is a little hard to understand when I first started using SOCi. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to schedule posts in advance, making it look like I'm active daily. This 'set and forget' feature saves me a lot of time, requiring only 20 minutes to plan an entire month of content. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi's scheduling feature. We understand your feedback about the verbiage for logging into individual accounts or the office, and we will take that into consideration for future improvements. ### 26. Intuitive Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Dezerie O. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I find SOCi's layout pretty easy to maneuver. Everything is where it needs to be, making it simple to navigate the website. I know exactly where to go if I need to look at numbers, understand what's working or not, and schedule postings. The ability to plan out months and weeks at a time is a huge plus, and I appreciate viewing the metrics on our posts to see what's effective. The seamless process allows me to report at high levels, whether weekly, monthly, or quarterly. I also value the setup simplicity, as it took less than half an hour for me to get it all up and running, plus the available webinars simplify the process for our small team. The feature that lets corporate schedule for us while allowing the local team to manage scheduling without interference is also noteworthy. Overall, it's easy to relay navigation information to my local team, and they pick it up quickly thanks to SOCi's straightforward design. **What do you dislike about SOCi?** I think that this is a reported problem that is being monitored and resolved. It's the connection between the actual platforms and SOCi. So we had an instance the last couple of weeks where everything that was scheduled in SOCi did not get posted to Facebook because there was, like, an account restriction when in reality, there wasn't. I believe that that's being fixed. As long as we were made aware of it, and knew how to put in a workaround. It's improving. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to create and schedule social media posts, allowing us to plan weeks ahead. It helps us view post metrics, report on progress monthly, and allows corporate to schedule without interfering with the local team's plans. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi's platform intuitive and easy to use. Our goal is to provide a seamless experience for our users, and we're glad to hear that you appreciate the layout and navigation. We understand the importance of being able to plan ahead and view post metrics, and we're constantly working to improve our platform's functionality. We apologize for any inconvenience you experienced with the connection between SOCi and the actual platforms, and we assure you that we are actively monitoring and resolving these issues. We appreciate your feedback and thank you for choosing SOCi for your social media management needs. ### 27. Batch Posting to Multiple Locations Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** My favorite feature is being able to batch post to multiple locations at once. I also like that I can easily see when posts from Corporate are scheduled, and being able to adjust their captions and/or graphics as needed. Additionally, being able to easily differentiate between scheduled posts and pending posts is helpful. **What do you dislike about SOCi?** The AI posts typically aren't worded in a way that sounds human and can include inaccurate information, and the graphics often do not align with the content in the caption. I appreciate that the AI posts have to be approved before scheduling, but sometimes there are so many AI posts pending on a given day (sometimes 4+ posts) that I can't easily see actual scheduled content. It creates visual clutter as well (seeing all the pending AI posts on top of scheduled content). **What problems is SOCi solving and how is that benefiting you?** It helps reduce time commitment of social media posting. Being able to simultaneously post to IG & FB at once is faster, and being able to post to multiple locations at once. The calendar view also keeps it organized and easy to maintain a consistent pattern of posting regularly. **Official Response from Alicia Zhang:** > We're glad to hear that you are enjoying the ability to batch post to multiple locations and easily manage scheduled posts. We appreciate your feedback about the AI posts and graphics, and we will continue to work on improving these aspects for a better user experience. ### 28. Centralizes Multi-Location Channels with Scheduling and Response Templates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that I can link multiple channels into one place and location. this is super helpful as we have over 70 locations with franchisees. I also like I am able to see a schedule for each location and what they have posted as well as set up templates for responding to comments. **What do you dislike about SOCi?** It can be confusing to create posts. You usually have to click on a location or group before creating posts for the specific location. I would like to have the option to create a post and then assign specific locations or groups after. Its also very limited on what a link strength could be for each location and will have you relink pretty often. **What problems is SOCi solving and how is that benefiting you?** Its solving mass posting. We are able to post to our corporate profile was also segmenting our locations by coming soon and open and having unique posts for both of those. It also helps us to stay organized across social media and see what each locations are posting and responding to. **Official Response from Alicia Zhang:** > We're glad to hear that you find our platform helpful for managing multiple channels and locations. We appreciate your feedback about the post creation process and the link strength limitations. We'll take this into consideration for future improvements. Thank you for sharing your experience with us! ### 29. Time-Saving and User-Friendly with Automatic Posting **Rating:** 5.0/5.0 stars **Reviewed by:** Kim R. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that SOCi is easy to use and easy to edit, which helps me a lot when creating social media posts and content. The posts are beautiful and attract engagement, which is really valuable to me. I appreciate how SOCi creates current and trending content, allowing me to decide if I want to use it as is or add to it. I love that everything is already scheduled, so even when I'm busy or on vacation, I'm generally happy with the posts that go out. Additionally, the initial setup of SOCi was super easy, almost like it was done for me. **What do you dislike about SOCi?** Maybe if I received some emails as reminders because, occasionally, I do forget about it. And, when I do remember, I look at it, and I'm like, oh, I missed editing or adding something I wanted to. So maybe, like, a weekly reminder that it's out there and, posting for me would help. **What problems is SOCi solving and how is that benefiting you?** SOCi helps me save time by creating social media posts and content. It generates current and trending content, scheduling it for me so that even when I'm busy, I am happy with what gets posted. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi easy to use and that it helps you create engaging social media content. We appreciate your feedback and will definitely consider your suggestion for email reminders to help you stay on top of editing and adding to your posts. ### 30. Effortless Social Media Management, Effective Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Career Ownership Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love that SOCi automates handling my account, so I don't have to do it. When I do need to go in and make a change, it's easy to navigate and intuitive. I mainly use the scheduler, and I can easily find and change things I need to. The automation really saves me a lot of hassle, making everything easy to adjust when needed. **What do you dislike about SOCi?** I'm honestly not sure because the one improvement I was suggesting is that when we make a post, it does not put the link into the post but instead puts the link into the comments. I believe that's being worked on or already fixed. So, I guess, the good thing is our feedback is being listened to. **What problems is SOCi solving and how is that benefiting you?** SOCi helps us automate social media management by putting the same message on multiple platforms and scheduling posts. It's intuitive and easy to navigate, and I appreciate the automation as it saves time and effort, allowing me to make edits or reschedule posts easily. **Official Response from Alicia Zhang:** > Thank you for the wonderful review! We’re so glad to hear that SOCi’s automation and scheduling tools are helping simplify your social media management and save you valuable time. It’s great to know the platform has been easy to navigate whenever you need to make updates or adjustments. We also appreciate you sharing your feedback and are glad to hear you’ve seen your suggestions being addressed. Thanks again for your support and for being a valued SOCi customer! ### 31. Streamlines Franchise Communication Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I think the 'genius section' of SOCi is very fun and quite advanced compared to other platforms. It helps push content along and is especially useful when I'm stuck with writer's block or creative block. Also, SOCi is a great resource for streamlining campaigns, promotions, or messaging pushes from corporate. I really like that the corporate office can upload their assets to the asset library, and we have them at our fingertips exactly when we need them. It's also a great scheduling software — I've used many like Later, Hootsuite, and Sprout Social, and SOCi works great in comparison. I don't have many edits or issues with it, and I really like being able to work with the corporate office to get their assets in a very timely manner. **What do you dislike about SOCi?** The only issue, which might be more of a bug, is when I do a carousel post and schedule it, sometimes all the graphics within the carousel don't come through on the platform. It's only happened a couple of times, so it could be a bug or even user error. Another thing is, sometimes when I try to delete a scheduled post that corporate has put on my calendar, I can't delete it, which can be a problem if it doesn't align with what's going on in our region. **What problems is SOCi solving and how is that benefiting you?** SOCi streamlines content activities, helps us access corporate assets quickly for campaigns, and serves as effective scheduling software. It aids in maintaining brand consistency across franchises by making corporate messaging easily accessible. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi's 'genius section' fun and advanced, and that it helps with writer's block and creative block. We're also glad to hear that SOCi is a great resource for streamlining campaigns and promotions, and that you find the asset library and scheduling software beneficial. We appreciate your feedback about the carousel post issue and the difficulty in deleting scheduled posts, and we'll work to address these issues to improve your experience. ### 32. SOCi: Efficient and User-Friendly with Timely Alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Lesli S. | Human Resources Director, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I use SOCi to write responses to social media reviews about my hotel, and it drafts responses for me, which gives me more time to focus on other tasks. I like that SOCi reminds me when I have a response to review and approve. Another feature I love is that SOCi watches all channels for me and responds, but I can also edit or draft my own response if needed. The initial setup of SOCi was very easy. **What do you dislike about SOCi?** The timing of when the responses are drafted seems to be later in the day so I may not see them in time to approve until the next day. If it could be sooner that would be helpful. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to handle social media reviews, saving my time by drafting responses. It reminds me to review and approve them, watches all channels, and allows me to edit or draft responses if needed. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has been efficient and user-friendly for you, and that it has helped you save time on social media review responses. We appreciate your feedback about the timing of the drafted responses and will take that into consideration for future improvements. ### 33. Convenience and Analytics Centralization, But Needs Better Error Insights **Rating:** 3.5/5.0 stars **Reviewed by:** Emily K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I use SOCi for all of my social media needs for the company where I'm an office manager. I love that we have all of our platforms linked. I use it to post and see our trends and analytics. It's super convenient that I no longer have to go to every platform, log in, and post our media. I like that I am able to view all the analytics for all my social media accounts in one place. I use the 'social' section of SOCi the most and I love that I can either post now or schedule out posts by several weeks. **What do you dislike about SOCi?** It is not very good at helping if something doesn't post right. Like it doesn't explain why a post failed, just that it did. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to manage all our social media platforms in one place, making it convenient to post and analyze trends. It eliminates the need to log into each platform separately. I like that I can view all analytics and schedule posts weeks in advance. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi convenient for managing all your social media needs in one place and that you appreciate the centralized analytics. We understand your frustration with the lack of error insights and we are continuously working to improve this aspect of our platform to provide better support when posts fail. Thank you for your feedback. ### 34. Streamlined Social Media Management with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Lish W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I find SOCi makes it very easy to schedule posts across multiple platforms. I like how easy it is to set up a library and share all of the content across our different location pages, which is great for our multiple franchise locations. Our franchise locations utilize our library materials, so they don't have to create content on their own, and it allows for a streamlined brand aesthetic across our social media platforms. It's also very nice to be able to update the libraries as we go, and I can share it with specific locations at the time they need them. The initial setup of SOCi was very easy for our team. **What do you dislike about SOCi?** I want to be able to create my own groups. Right now, I have to go to the associate admin to group locations. If I want to post to specific locations, like those that are open versus those still in onboarding, I have to manually delete posts if they are in the wrong group. It would be better if I could create groups on my own. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to easily schedule posts across multiple platforms and maintain a streamlined brand aesthetic across our franchise locations. Setting up a library and sharing content for consistent brand image is seamless. **Official Response from Alicia Zhang:** > Thank you for such a thoughtful review! We’re thrilled to hear that SOCi is helping your team efficiently manage content across your franchise locations while maintaining a consistent brand presence. It’s wonderful to know the content libraries, scheduling tools, and easy setup have made managing multiple locations much more streamlined. We also appreciate you sharing your feedback about creating and managing your own location groups. Thanks again for your support and for being a valued SOCi customer! ### 35. Easy Post Scheduling and Cloning with a Clear View of Past Content **Rating:** 5.0/5.0 stars **Reviewed by:** Leanna . | Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about SOCi?** I like being able to see all our previous posts in one place, and having a separate Scheduler section where I can plan the next day, week, or month. SOCi also makes it very easy to clone a past post to re-create a similar one. **What do you dislike about SOCi?** To me, since I'm not very used to looking at social media stats, it can look confusing on first glance. However, it is worth it to have all the features visible. **What problems is SOCi solving and how is that benefiting you?** SOCi allows us to post simultaneously on Facebook, Instagram, LinkedIn, Google Business, and X, instead of going into each account individually. The Scheduler feature makes it easy to create a month's worth of posts at once. **Official Response from Alicia Zhang:** > Thank you for sharing your positive experience with SOCi! We're thrilled to hear that you appreciate the clear view of past content and the ease of scheduling and cloning posts. We understand that social media stats can be overwhelming, but we're committed to providing resources and support to help you make the most of SOCi's features. Feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 36. Streamlines Day-to-Day Marketing While Keeping Brand Consistency **Rating:** 5.0/5.0 stars **Reviewed by:** Ayanna S. | Business Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** One of the most useful features is the ability to maintain brand consistency while still allowing individual locations to customize their posts. The interface is generally user-friendly, and once you get familiar with it, it streamlines a lot of the day-to-day marketing tasks. **What do you dislike about SOCi?** Learning how to use it was a little challenging at first, but once I got familiar with it, it was easy to use. **What problems is SOCi solving and how is that benefiting you?** The platform makes it easy to schedule and publish posts across multiple channels from one place, which saves a lot of time compared to managing each platform individually. I also like that it provides a clear view of engagement, messages, and reviews so nothing gets missed. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi's ability to maintain brand consistency and streamline day-to-day marketing tasks useful. We understand that the learning curve can be challenging, but we're happy to hear that it became easier to use over time. Thank you for sharing how SOCi has benefited you in saving time and providing a clear view of engagement, messages, and reviews. ### 37. A Monthly Social Media Game-Changer with Easy Content Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Kirsten R. | Property Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** One of my favorite features is being able to schedule content in advance. As a busy onsite team, it's a huge help to knock out our social media for the entire month in one sitting instead of scrambling to come up with posts every day. **What do you dislike about SOCi?** I don't really have any suggestions. There aren't any items I've had issues with, or concerns about. **What problems is SOCi solving and how is that benefiting you?** The platform makes it easy to keep our social channels active and organized, and having our reviews in the same place helps us stay on top of resident feedback and respond quickly. SOCi has definitely helped us save time, stay consistent with our marketing, and keep our online presence strong. **Official Response from Alicia Zhang:** > We're delighted to hear that SOCi has made it easier for you to keep your social channels active and organized, as well as manage resident feedback. Thank you for sharing your experience! ### 38. Easy Post Scheduling, Performance Tracking, and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra A. | Conversation Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about SOCi?** I like how easy it is to view scheduled posts, check how well specific posts perform, and navigate through all the features. It is easy to integrate several accounts, and manage the performance of their posts. It is well worth the investment and the support team are always there when you need them. **What do you dislike about SOCi?** Sometimes it can be hard to understand the whys of how a post performed, but seeing what does and does not work over time is helpful. **What problems is SOCi solving and how is that benefiting you?** Soci solves the problem of needing to spend tons of time with different platforms and merges everything together so you can manage all your social media accounts in one place. **Official Response from Alicia Zhang:** > We're thrilled to hear that you find SOCi easy to use and that it has been a valuable investment for you. Our support team is dedicated to providing responsive assistance whenever you need it. We appreciate your feedback about understanding post performance and are continuously working to improve our analytics to provide more insights. ### 39. SOCi Keeps Reviews and Social Media Organized in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** What I like most about SOCi is that it keeps everything organized in one place, which makes it much easier to manage reviews and social media without having to jump back and forth between different platforms. **What do you dislike about SOCi?** One area that could be improved is the notification experience. It would be helpful if notifications were more streamlined, with stronger filtering, prioritization, and overall organization, so that important tasks and updates are easier to notice, sort through, and manage. **What problems is SOCi solving and how is that benefiting you?** Before SOCi, we had to manage reviews and social media on different platforms, which took a lot of time and made it easy to miss member feedback. With SOCi, everything is in one place, making it easier to respond to reviews, schedule content, and manage our studio's online presence. I also like the AI features, which help create review responses and content ideas while still allowing us to personalize them. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi's platform helpful for keeping everything organized in one place. We understand the importance of a streamlined experience and will take your feedback on notifications into consideration for future improvements. ### 40. Consolidates Store Management but Navigation is Tricky **Rating:** 4.0/5.0 stars **Reviewed by:** Megan A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like that SOCi is a one-stop shop. I only have to go to one place to make the adjustments for things like changing store hours or updating social media. It makes my life easier by not having to switch between 20 different platforms. I also like that I can have all of the social media in one spot. **What do you dislike about SOCi?** I think it's a little difficult to find things. So every time I do need to go update for a holiday or something like that, I have to remember, oh, yeah. Where do I go find that? So I feel like some of the things are hidden. It's a little hard to navigate. **What problems is SOCi solving and how is that benefiting you?** I use SOCi to set store hours and manage holiday schedules. It helps by consolidating all our social media in one place, acting as a one-stop shop where I can make adjustments without accessing multiple platforms. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi has made managing your store's social media and schedules easier for you. We understand that navigation can be tricky, and we are constantly working to improve the user experience. Your feedback is valuable to us, and we will take it into consideration for future updates. ### 41. SoCi Makes Social Media Posting Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Ann M. | Interventionist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** SoCi is invaluable to help with my social media content posting. It automatically posts on my behalf and also notifies me when I have a comment or attention is needed to respond to a post. I can also set which brands I use, so only what I'm familiar with is used on my behalf. **What do you dislike about SOCi?** It takes a bit to set up the content to be used, scheduled and posted. I also have had trouble using the ads component no matter how hard I've tried to get it started. I receive error notifications often on this. **What problems is SOCi solving and how is that benefiting you?** SoCi helps post consistently for me and helps keep me in front of my audience. **Official Response from Alicia Zhang:** > Thank you for sharing your experience with SOCi. We're happy to hear that it's invaluable for your social media content posting and brand management. We apologize for the challenges you've faced with setting up content and using the ads component, please feel free to reach out to support or your CSM for further assistance on this matter. ### 42. All-in-One Social Media Management That’s Fast, Smooth, and Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Nikole F. | Field Sales Support Senior Associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about SOCi?** It keeps everything we need for social media management for the agency all in one place. Its easy to navigate and find your way around. The university is cool and its easy to get assistance as needed. It is easy to integrate into the agents work day. It is fast and operates smoothly. **What do you dislike about SOCi?** Getting the review links is time consuming and you can't edit the groupings after they have been made which is difficult when we have new hires. **What problems is SOCi solving and how is that benefiting you?** Keeps all that we do for google and social media in one place. Less platforms to log in to, less processes to be familiar with, more efficient. **Official Response from Alicia Zhang:** > We're glad to hear that you find SOCi easy to navigate and that it keeps everything you need for social media management in one place. We appreciate your feedback about the review links and the ability to edit groupings, and we'll take that into consideration for future improvements. ### 43. Aggregating Data in One Place with Time-Saving Genius AI Reviews **Rating:** 4.0/5.0 stars **Reviewed by:** Emily E. | Brand Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like being able to aggregate data from multiple platforms and accounts all in one place. Utilizing the Genius AI Reviews also helps save a lot of time! **What do you dislike about SOCi?** I feel like onboarding could be improved. It kind of felt like being walked through a checklist vs actually being taught how to use the platform. I'd also like to see more support from a CSM or similar. **What problems is SOCi solving and how is that benefiting you?** Being able to utilize the survey tool has helped us collect guest feedback and aggregate it all in one place! It's awesome being able to compare NPS feedback along with reviews and social comments to see the full picture in one platform. **Official Response from Alicia Zhang:** > We're glad to hear that you are enjoying the convenience of aggregating data from multiple platforms and finding value in our Genius AI Reviews. We appreciate your feedback about the onboarding process and the support from our team. We will definitely take your suggestions into consideration for improvement. In the meantime, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ### 44. Effortless Scheduling, Maximum Impact **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis G. | OnSite Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about SOCi?** I really love the scheduling feature of SOCi. It helps me remember to post a lot more often, and I find it extremely convenient that it can post on multiple social media sites simultaneously. The scheduler is definitely my favorite part! It allows me to sit down at one time and have posts for the school done for a week or more without having to worry about it later, which is extremely helpful. **What do you dislike about SOCi?** There is not anything I dislike about SOCi **What problems is SOCi solving and how is that benefiting you?** I post more often thanks to the scheduling feature. It posts to multiple sites at once, and I can schedule posts for a week, reducing daily management. **Official Response from Alicia Zhang:** > We're thrilled to hear that you're enjoying the scheduling feature and finding it convenient to post on multiple social media sites simultaneously. It's great to hear that it's helping you stay organized and save time with your social media management! ### 45. Streamlines Online Reputation Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about SOCi?** I use SOCi to monitor and review our online presence, which keeps our hospital on track and in the loop about our reputation online. It helps improve our reputation by providing consistent posting. I really value staying on track with SOCi, especially since we get notifications when clients post a review. The initial setup was easy for us. **What do you dislike about SOCi?** I think sometimes I still don't know how to use it more. I need, or would like to have, someone I can talk to about and be able to explore all the potentials. I didn't get specific training, and I would like to utilize it more. So, how do I get training? On how to utilize SOCi? **What problems is SOCi solving and how is that benefiting you?** I use SOCi to keep our hospital on track with our online reputation and improve it by providing consistent posting and notifications when clients post a review. **Official Response from Alicia Zhang:** > Thank you for the thoughtful review! We’re so glad to hear that SOCi is helping your hospital stay on top of its online reputation through consistent posting and timely review notifications. It’s great to know the platform has been easy to set up and is supporting your team’s reputation management efforts. We also appreciate you sharing your interest in learning more about the platform. If you’re looking for additional training, feel free to check out SOCi University for the most up-to-date training and resources: https://university.meetsoci.com/learn/dashboard. Thanks again for your support and for being a valued SOCi customer! ### 46. Great Scheduling, But Instagram Features Like Music and Photo Editing Fall Short **Rating:** 2.5/5.0 stars **Reviewed by:** Kayla M. | Director of Operations and Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about SOCi?** That all social medias are linked and can be scheduled at the same time. I also like how the reviews are easy to view and access to answer. Sometimes though when you upload a photo on Instagram you can manipulate the photo size like on the app so sometimes I have to post directly from Instagram **What do you dislike about SOCi?** Tagging on ALL platforms isn't the best sometimes but I have yet to try it since LinkedIn tagging was upgraded. I don't like how you can't add music to Instagram post from SOCI. Ads are a little complicated so I do run ads directly through META its a little user friendly and ties in Instagram and FB together. **What problems is SOCi solving and how is that benefiting you?** Marketing post, its really helpful. I schedule out my post sometimes a whole month in advance and it makes my social posting life so much easier. If it could be a little more user friendly I would def recommend more and more. ### 47. Saves Time by Managing Reviews Across Multiple Platforms in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Giselle O. | Assistant General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2026 **What do you like best about SOCi?** Tha ability to manage and monitor reviews from multiple platforms in one places. It sabes time, make it easier to respond to guests, and helps us keep track of our online reputation more efficiently. **What do you dislike about SOCi?** There is a learning curve when first using the platform because it offers many features. However, once you become familiar with it, it becomes much easier to navigate and use effectively. **What problems is SOCi solving and how is that benefiting you?** SOCi helps us manage online reviews from multiple platforms in one place, which saves time and improves efficiency. It allows us to respond to guest feedback more quickly, identify recurring issues, and maintain a consistent online presence across different channels. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi is helping you save time and manage your online reputation more efficiently. Learning to navigate the platform can take some time, but we're confident that once you're familiar with it, you'll find it even more beneficial. ### 48. Professional, Well-Written Responses That Save Us Time **Rating:** 5.0/5.0 stars **Reviewed by:** Jamarr M. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I love the idea of not having to personally respond to each review one by one. It’s such a time-saver. The responses are very well written, and sometimes they even come across more professionally than I would have myself. **What do you dislike about SOCi?** Not much to report. There were maybe one or two times when SoCi didn’t understand a review and asked the guest to reach out to us, but aside from that, I haven’t had any issues. **What problems is SOCi solving and how is that benefiting you?** SoCi has been beneficial for us because it gives us more time to make sure our property information stays up to date, instead of having to respond to reviews every single day. **Official Response from Alicia Zhang:** > It's great to hear that SOCi has been beneficial for you by saving time and allowing you to focus on maintaining property information. We appreciate your feedback and will continue to improve our services. ### 49. One-Stop Social Media Hub That Boosts Time Management and Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Angelina D. | Senior Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** This is a one stop shop, that optimizes time management and productivity. Having access to pre-generated posts, and to all social media platforms in one place makes our marketing efforts that more efficient. **What do you dislike about SOCi?** One small item that could be improved is being able to add music on posts and have them be longer than what is compatible at this time. **What problems is SOCi solving and how is that benefiting you?** Being able to schedule social media activity a month out, benefits with my team's schedule and productivity. They can focus efforts one day of the month and rest assured that the required posts will be posted without having to think about it again later that month. **Official Response from Alicia Zhang:** > Thank you for sharing how SOCi has helped streamline your marketing efforts and improve your team's productivity by allowing you to schedule social media activity in advance. We understand your suggestion for adding music to posts and extending post length, and we'll keep that in mind as we continue to enhance our platform. ### 50. Great Social Network Breakdown That Makes Trend-Spotting Fast and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | General Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about SOCi?** I like the breakdown of the social networks. Shows me more about what the customers are saying, and helps to zero in on opportunities within the cafe. Also allows me compile information and amounts a lot faster than searching on my own. easier to identify trends as well. **What do you dislike about SOCi?** i wish there was in more in depth tutorial to be able to utilize the tool. took more time to be able to really identify how to use the tool best for me. **What problems is SOCi solving and how is that benefiting you?** staff behaviors, guest likes and dislikes, as well as options that we can have in our cafe to better to take care of the guests. **Official Response from Alicia Zhang:** > We're glad to hear that SOCi's breakdown of social networks is helping you identify opportunities and trends within your cafe. We appreciate your feedback about the tutorial, feel free to check out SOCi University for the most up to date training and content! https://university.meetsoci.com/learn/dashboard ## SOCi Discussions - [When will we be able to post more than 4 pictures at a time on Instagram and google account?](https://www.g2.com/discussions/when-will-we-be-able-to-post-more-than-4-pictures-at-a-time-on-instagram-and-google-account) - 1 comment, 2 upvotes - [How are you using SOCi analytics and scheduling to manage distribution across channels?](https://www.g2.com/discussions/how-are-you-using-soci-analytics-and-scheduling-to-manage-distribution-across-channels) - 1 comment, 1 upvote - [I keep hearing about SOCi](https://www.g2.com/discussions/i-keep-hearing-about-soci) - 1 comment, 1 upvote - [I need step by step quidance](https://www.g2.com/discussions/i-need-step-by-step-quidance) - 3 comments, 1 upvote - [What type of integrations are available with SOCi?](https://www.g2.com/discussions/13255-what-type-of-integrations-are-available-with-soci) - 1 comment, 1 upvote - [View SOCi pricing details and edition comparison](https://www.g2.com/products/soci/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-05+07%3A57%3A45+-0500&secure%5Bsession_id%5D=37c0bf9b-80cb-44b3-9e60-f0382b3770c5&secure%5Btoken%5D=a0c543351cf1f559b41fc3cf4fcfa774754d9131d558c9c2ce100689c1ec2696&format=llm_user) ## SOCi Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Apartments.com](https://www.g2.com/products/apartments-com/reviews) - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Bing Maps API](https://www.g2.com/products/bing-maps-api/reviews) - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [Elevate](https://www.g2.com/products/elevate-elevate/reviews) - [Emma](https://www.g2.com/products/emma/reviews) - [Entrata](https://www.g2.com/products/entrata/reviews) - [Eulerity](https://www.g2.com/products/eulerity/reviews) - [ezyVet](https://www.g2.com/products/ezyvet/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [Facebook Pages Manager](https://www.g2.com/products/facebook-pages-manager/reviews) - [Foursquare Places](https://www.g2.com/products/foursquare-places/reviews) - [FranConnect](https://www.g2.com/products/franconnect/reviews) - [Funnel Leasing](https://www.g2.com/products/funnel-leasing/reviews) - [Glassdoor](https://www.g2.com/products/glassdoor/reviews) - [Global Relay](https://www.g2.com/products/global-relay/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews) - [INRIX OpenCar](https://www.g2.com/products/inrix-opencar/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [Local Measure Engage](https://www.g2.com/products/zendesk-local-measure-engage/reviews) - [Manta](https://www.g2.com/products/manta/reviews) - [Mapquest API](https://www.g2.com/products/mapquest-api/reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) - [MoxiWorks Real Estate CRM](https://www.g2.com/products/moxiworks-real-estate-crm/reviews) - [Moz Local](https://www.g2.com/products/moz-local/reviews) - [MyTime](https://www.g2.com/products/mytime/reviews) - [Neustar](https://www.g2.com/products/neustar/reviews) - [Nextdoor Business](https://www.g2.com/products/nextdoor-business/reviews) - [Olo](https://www.g2.com/products/olo/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Internet of Things Cloud](https://www.g2.com/products/oracle-internet-of-things-cloud/reviews) - [PAR Punchh](https://www.g2.com/products/par-punchh/reviews) - [Proofpoint Archiving and Compliance](https://www.g2.com/products/proofpoint-archiving-and-compliance/reviews) - [ResMan](https://www.g2.com/products/resman/reviews) - [RSS.com](https://www.g2.com/products/rss-com/reviews) - [Searchlight.ai](https://www.g2.com/products/searchlight-ai/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [Tiktok](https://www.g2.com/products/tiktok/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Tripadvisor for Business](https://www.g2.com/products/tripadvisor-for-business/reviews) - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - [Wisely® by ADP](https://www.g2.com/products/wisely-by-adp/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Workvivo](https://www.g2.com/products/workvivo/reviews) - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews) - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews) - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) - [Yelp Advertising](https://www.g2.com/products/yelp-advertising/reviews) - [Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Yottaa](https://www.g2.com/products/yottaa/reviews) - [Yotta SME](https://www.g2.com/products/yotta-sme/reviews) - [YottaSrc](https://www.g2.com/products/yottasrc/reviews) - [Zibster](https://www.g2.com/products/zibster/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) ## SOCi Features **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Hashtag Analytics - Sentiment Analysis **Business Tools** - Bulk Uploading - CMS Specific - Traffic Analytics - Customer Analytics **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Route To Human - Menu bars **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Content Generation - AI Content Creation Platforms** - Output quality - Branding - Performance - Brand Voice Alignment - Multimodal Content Generation - Content Localization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Feedback Collection **AI Content Structuring - AI Search Visibility Optimization tools ** - AI-Optimized Content Structuring - Schema & Structured Data Optimization - AI-Readable Content Formatting - LLM-Ready Content Preparation **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Social Engagement - Social Ads - Campaign Planning **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Customer Tools** - Location Listing - Product and Category Filters - Mobile Support - Automatic Geolocation **Performance** - Real-Time Updates - Analytics **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support **Management - AI Content Creation Platforms** - Collaboration - Security and Privacy - Moderation **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Semantic Optimization & Entity Intelligence - AI Search Visibility Optimization tools ** - Entity Recognition & Mapping - Knowledge Graph & Entity Linking - Semantic Content Analysis - Topic Authority Optimization **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Social Functionality** - Social Functionality **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Retrieval Optimization - AI Search Visibility Optimization tools ** - Passage & Chunk Optimization - AI Citation Optimization - Retrieval Readiness Analysis - AI Query Matching Analysis **Content Operations - AI Content Creation Platforms** - Distribution Integrations - Workflow Management - Asset & Content Management **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **AI Visibility Monitoring & Analytics - AI Search Visibility Optimization tools ** - AI Citation Monitoring - AI Answer Visibility Tracking - Generative Search Performance Analytics **Enterprise Governance - AI Content Creation Platforms** - Content Moderation - AI Disclosure - Security & Privacy **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Workflow & Platform Integrations - AI Search Visibility Optimization tools ** - CMS & Publishing Workflow Integrations **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Fraud Protection - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities **Targeting** - Targeting - Geo-Targeting - Contextual Targeting **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Notifications ## Top SOCi Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,999 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,404 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,090 reviews)