---
title: SOCi Reviews
meta_title: 'SOCi Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 4052 reviews by the users' company size, role or industry
  to find out how SOCi works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 4052
  scale: '5'
date_modified: '2026-06-18'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---

# SOCi Reviews
**Vendor:** SOCi  
**Category:** [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 4,052
## About SOCi
SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data.



## SOCi Pros & Cons
**What users like:**

- Users find SOCi extremely **easy to use** , especially for managing social media and responding to reviews efficiently. (598 reviews)
- Users appreciate the **easy and convenient post scheduling** in SOCi, enhancing their content management experience across platforms. (424 reviews)
- Users find SOCi **extremely helpful** for managing reviews and social media, with outstanding support and easy setup. (351 reviews)
- Users appreciate the **centralized management** of SOCi, finding it simplifies social media handling and saves time. (348 reviews)
- Users value the **easy scheduling** and management features of SOCi, streamlining their social and review responses effectively. (323 reviews)
- Users love the **scheduling feature** of SOCi, enabling efficient management of multiple social posts across platforms. (306 reviews)
- Users love SOCi for its **multi-platform management** , simplifying social and Google interactions for multiple businesses. (276 reviews)
- Review Management (276 reviews)
- Time-saving (254 reviews)
- Easy Posting (218 reviews)

**What users dislike:**

- Users find SOCi has **missing features** such as robust reporting and customization, impacting accuracy and workflow efficiency. (138 reviews)
- Users express frustration over **limited features** , especially with multi-photo posts and the absence of TikTok integration. (124 reviews)
- Users experience **posting issues** with content sharing and inconsistent link functionality across various platforms. (114 reviews)
- Users find the **learning curve steep** due to the abundance of features, which can be confusing for newcomers. (113 reviews)
- Users seek **improvement in customization options** for reports and better analytics functionality in SOCi. (85 reviews)
- Layout Issues (85 reviews)
- Social Media Limitations (74 reviews)
- Users express a desire for **limited customization** in SOCi, seeking more options and independence in managing vendors. (72 reviews)
- Users experience **scheduling issues** with SOCi, often having to edit posts individually and encountering multiple platform limitations. (71 reviews)
- Social Media Integration (70 reviews)

## SOCi Reviews
  ### 1. Efficient Social Media Management with Room for Improvement

**Rating:** 2.5/5.0 stars

**Reviewed by:** Moonhee D. | Assistant Principal, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 07, 2025

**What do you like best about SOCi?**

I use SOCi to manage my social media accounts across all platforms, and it helps me schedule my content efficiently. I like how it saves my posts in a library, allowing me to repost and recycle older content. The notifications for comments and views are handy, ensuring I don't miss anything on multiple platforms. The scheduling tool is great, letting me post across all platforms with one button. I also appreciate how it organizes everything in libraries, which makes it easier to manage and reuse my content.

**What do you dislike about SOCi?**

I think it'd be helpful if you can just let us know what are the peak times for our specific target market. So we're targeting, you know, women from the ages of 25 to 35. Just tell us what are the peak times to post for that age group. Know that's a lot of AI work, but I think you guys can create it so that we can post peak times, but the homework is done for us.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi for managing my social media accounts across all platforms. It allows me to post once, track content over a month, organize posts for reuse, and receive notifications for comments or views across platforms.

  ### 2. Streamlined Social Media Management with SOCi

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ada Y. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I love how SOCi makes it easy to get people's attention, and the interactions are great. The new AI tools built into it make things so much easier, and its ability to save every post is a lifesaver, especially when I want to reuse posts or pictures. I think it's a wonderful way to schedule my posts in advance. The ready-to-use tags, AI writing tools, picture archives, and the convenience of posting to Google, Facebook, and Instagram stand out. Also, the initial setup was super easy—I hardly remember having to set up anything.

**What do you dislike about SOCi?**

I think it's maybe just reposting more easily with one click, or duplicating content for another post during the same week. It's a little bit clunky right now. But, otherwise, it's great.

**What problems is SOCi solving and how is that benefiting you?**

SOCi makes scheduling posts in advance a breeze and saves every post, allowing me to reuse content easily. It includes AI tools and convenient posting across platforms like Google, Facebook, and Instagram.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi! We're glad to hear that the AI tools, post scheduling, and multi-platform posting are making your social media management easier. We'll take note of your feedback on reposting and duplicating content for future enhancements.

  ### 3. Efficient Social Media Management with Some UI Hiccups

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kevin S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 30, 2026

**What do you like best about SOCi?**

I like that SOCi puts everything in one place, making it easy to handle social media posts and respond to reviews without needing to go to different places. The All In One aspect is really appealing to me. I also appreciate the ability to post to all linked social media channels, which is a big draw.

**What do you dislike about SOCi?**

I think the UI could be modernized, as it seems a bit dated and clunky. I also struggle to understand how to incorporate stories and reels; all the options seem a bit disjointed and some guidance would be nice. It would be nice to have it carry you through posting, similar to how Facebook and Instagram do it straight on the platform. Including explanations of each feature and what it does. Some more flair, bubble popups, etc. Just generally more guidance I suppose.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to keep everything in one place, making it easy to handle social media posts and respond to reviews. It allows us to access ACE social media content for posting, and I can post to all linked channels easily.

**Official Response from Alicia Zhang:**

> It's great to hear that SOCi is helping you keep everything in one place and access ACE social media content for posting. We appreciate your input on how we can enhance the user experience.

  ### 4. Helpful, Efficient Onboarding and Guidance for SEO Strategy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

They’ve been very instructive and helpful, especially when it comes to teaching us which tools to use to further our SEO strategy. The initial onboarding was efficient, and we also appreciate their willingness to branch out into AI tools. The platform itself is easy to use and offers a good variety of features.

**What do you dislike about SOCi?**

While the initial onboarding was quick and efficient, we found it to be a bit impersonal. We would have liked more individualized options for our brand, and to not feel slightly rushed throughout the process. We also feel that while the tools have many different functions, the tracking metrics for localized pages is lacking in compariso to the listings features. While the platform is easy to use once you have been provided instruction, it it could be more intuitive and flow better.

**What problems is SOCi solving and how is that benefiting you?**

SOCi is helping our business with our localized SEO strategy. We are using their listings tools and local pages to help improve our search impressions, rankings, and control what information is being served in new AI search, as well as their Reputation tool to help simply our reputation management.

**Official Response from Alicia Zhang:**

> We're glad to hear that you found our onboarding and guidance helpful for your SEO strategy. We appreciate your feedback about the initial onboarding process. Please feel free to reach out to your account management team for more information on what personalization options are available!

  ### 5. User-Friendly Social Media Management with Room for Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jenna P. | Brand Social Media Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I like how user-friendly SOCi is and that I don't need to log into many accounts to post. It allows me to seamlessly post on social media accounts and monitor performance, saving me the time-consuming task of logging into different accounts and social media platforms for a single post. I also use it for online reputation management, which is quite beneficial. The initial setup was very easy and user-friendly too, and I had no issues with it.

**What do you dislike about SOCi?**

I would like to be able to tag social media accounts on LinkedIn. Also, I would like to like comments on Instagram straight from SOCi. It would be much easier than having to go on Instagram directly to like a comment.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi for seamless social media posting and performance monitoring. It saves time by managing multiple accounts from one place and helps monitor our online reputation. It's user-friendly, so I don't have to log into many accounts to make a single post.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi. We're pleased to hear that it has saved you time and made social media posting and performance monitoring seamless. We have noted your suggestions regarding tagging social media accounts on LinkedIn and liking comments on Instagram for potential enhancements.

  ### 6. Effortless Multi-Page Management and Scheduling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Emily P. | Director of Strategic Recruitment, Enterprise (> 1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I use SOCi for posting social media content for new locations across the country and 84 franchise locations. It solves the problem of posting individually across pages one by one, and the problem of posting content at the moment I want it posted. The ease of scheduling to many pages is phenomenal. I appreciate the guidance about when to schedule my posts. I think the management of multiple pages and accounts works especially well. Managing dozens of pages, posting different content to each page would be labor-intensive, but posting once to SOCi and seeing it across all pages is amazing. The initial setup of SOCi was easy and smooth.

**What do you dislike about SOCi?**

I wish it connected with more platforms, like TikTok.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to post social media content to new locations and 84 franchise locations. It solves the problem of posting individually across pages and allows for easy scheduling to many pages all at once, which is phenomenal.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi has made multi-page management and scheduling effortless for you! On TikTok: you're in luck. SOCi does integrate with the platform, so you can include it in your publishing workflow just like your other networks. Your Account Management team can get that connected for you, just reach out and they'll take it from there.

  ### 7. Scheduler Makes Planning Easy, with Reviews Conveniently in One Place

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cristina T. | Leasing & Marketing Professional, Enterprise (> 1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I love the scheduler option. Being able to schedule posts in advance is one of the best features, because I can plan content for the next month without having to worry about it day to day. Also, having access to all the reviews on one page is so convenient, especially when I’m trying to respond to every review across all platforms.

**What do you dislike about SOCi?**

I don’t like that I can’t access Canva or Capcut directly from my post page. Having that option would make it easier to create content right from the page, without needing to switch elsewhere.

**What problems is SOCi solving and how is that benefiting you?**

Soci makes it easy to access the tools we need when creating content to promote our business.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi's scheduler has been beneficial for planning your content and that you find it convenient to manage reviews across platforms. We appreciate your feedback about accessing Canva or Capcut directly.

  ### 8. Streamlines Day-to-Day Marketing While Keeping Brand Consistency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ayanna S. | Business Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

One of the most useful features is the ability to maintain brand consistency while still allowing individual locations to customize their posts. The interface is generally user-friendly, and once you get familiar with it, it streamlines a lot of the day-to-day marketing tasks.

**What do you dislike about SOCi?**

Learning how to use it was a little challenging at first, but once I got familiar with it, it was easy to use.

**What problems is SOCi solving and how is that benefiting you?**

The platform makes it easy to schedule and publish posts across multiple channels from one place, which saves a lot of time compared to managing each platform individually. I also like that it provides a clear view of engagement, messages, and reviews so nothing gets missed.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find SOCi's ability to maintain brand consistency and streamline day-to-day marketing tasks useful. We understand that the learning curve can be challenging, but we're happy to hear that it became easier to use over time. Thank you for sharing how SOCi has benefited you in saving time and providing a clear view of engagement, messages, and reviews.

  ### 9. Most Useful Social Media Manager I have Used \ Lacking in some areas.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about SOCi?**

The social media side of things has been great. Being able to mass post to over 50 pages at a time is huge for a company our size. Pulling reviews into one location is nice as well, since it keeps everything in one place. The merge codes are really helpful, too. It’s super easy to use, and it’s easy to get other team members using it as well. We use it daily at my company.

**What do you dislike about SOCi?**

There are very few review platforms that this uses. The support team is okay, and while they respond quickly, they almost never really help. Also, third-party site information updates very slowly. I understand that’s usually on the third party, but for a company the size of SOCi, you’d think they would have a direct connection with those companies.

**What problems is SOCi solving and how is that benefiting you?**

The biggest one it solved was the mass posting for our dealerships on multiple social sites.

**Official Response from Alicia Zhang:**

> Thank you for your feedback, we're glad to hear that you find SOCi's review response and email update features helpful!

  ### 10. First Soci Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Marianne  C. | Customer Experience Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 05, 2024

**What do you like best about SOCi?**

What I like the best about Soci is the Scheduler. I can schedule social media posts in one sitting for a week, a month or even for months.

**What do you dislike about SOCi?**

I would say the downside is if I would like to view the published posts on FB, I would need to log in to a facebook account, which I dont really have access to. I wsih I could go on FB or Instagram without liggin in to an account if I were using Soci.

**What problems is SOCi solving and how is that benefiting you?**

Social Media Management through Soci is very convenient. Posting in 3 different platforms takes a lot of time whereas with Soci, its like hitting 3 birds in one stone. I have not explored the reporting yet, but for sure it will be very helpful if I would be needing to use it.

  ### 11. SOCi Makes Social Media and Listings Management Easy and Organized

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cassity M. | Marketing Manager - Portfolio Management, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

SOCi is a well-functioning software that truly helps us manage social media and listings for our communities on a daily basis. It offers a wide range of tools that fit our business needs and makes it easier to stay organized across everything we handle. We can easily add new listings and communities into the platform and have them running within a week. Their support team our account representative are always quick to respond and assist with anything we need. SOCi seamlessly connects to our socials and makes reporting a breeze!

**What do you dislike about SOCi?**

There not many downsides to SOCi - we are pleased!

**What problems is SOCi solving and how is that benefiting you?**

Ease of scheduling out and managing content for over 20 communities!

  ### 12. Good Multi-Platform Posting, But Metrics and Per-Platform Caption Scheduling Need Work

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

It's nice to be able to post on multiple social platforms all at once, and I like how it alerts me if there is an issue with a post.

**What do you dislike about SOCi?**

If I interact with a review or a post outside of soci, it isn't recorded, so I don't have accurate metrics. Also, I tailor each caption for different socials individually, so it would be nice to be able to schedule the separate platforms with individual captions in one form, rather than having to schedule them with one version of the caption, and then go through individually to edit the caption for each plaform. One other thing is that when I paste a caption in the text box, it doesn't delete the selected text I already have there, it just adds to it, which creates friction for me.

**What problems is SOCi solving and how is that benefiting you?**

The ability to schedule posts for many platforms all in once place

**Official Response from Alicia Zhang:**

> Thank you for sharing your feedback with us. We appreciate your positive comments about the multi-platform posting and the alert system. We appreciate your feedback about the metrics and per-platform caption scheduling. Your input is valuable to us as we strive to enhance the user experience.

  ### 13. Convenient Social Media Management with SOCi

**Rating:** 5.0/5.0 stars

**Reviewed by:** Destiny R. | Hospital Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 07, 2025

**What do you like best about SOCi?**

I like the convenience of using SOCi. The app makes my life easier by scheduling posts at certain times, so I don’t have to remind myself to do it. It takes a task off my plate that I don’t have time for and does it for me. Also, the initial setup was very easy.

**What do you dislike about SOCi?**

Using the AI feature, it always rewards it but not in the best way.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to automate posting on social media across platforms, which saves me the hassle of scheduling and remembering to post manually. The convenience of the app and its post scheduling feature save me time I don't have.

  ### 14. Great Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Terri R. | Marketing Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 28, 2023

**What do you like best about SOCi?**

We’ve been using Soci for over seven years and still love it! The platform continues to evolve with regular updates that make an already great tool even better. As a Marketing Director, I especially appreciate how Soci simplifies my workflow—grouping properties and scheduling monthly social media content is a breeze. The review management feature is intuitive, consolidating all reviews in one place and automatically notifying property managers so they can respond promptly and effectively. I highly recommend Soci to anyone in property management looking to streamline their marketing and reputation management efforts.

**What do you dislike about SOCi?**

There is nothing I can think of that is a problem.

**What problems is SOCi solving and how is that benefiting you?**

I don't know what they are solving.

**Official Response from Neil Grasso:**

> Hi Terri,

Thanks for the positive review! I am happy to hear SOCi is making it easy to schedule posts across multiple platforms and that you have found the platform to be innovative. We appreciate our partnership and look forward to continuing to support the success of your organization!

Also. I am so sorry for the lack of support you received in the story you described in your review! Please reach out to your Customer Success Manager (if you haven't already) to discuss your experience so our team can explore further.

Thank you again!

- Neil

  ### 15. Effortless Review Management & Social Media Scheduling

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashley E. | CEO, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about SOCi?**

I love using SOCi for responding to Google and Yelp reviews, as well as for social media planning and posting. Since we are a franchise, it's incredibly beneficial that our franchise can upload content directly to our calendar. I appreciate how 'set-it-and-forget-it' it is for social media and the reminders about new reviews help us respond promptly. What stands out the most to me is the reporting; it's so nice to have all platforms in one place. Having all systems and features in one place and being able to dive into engagement has been extremely helpful. I find SOCi user-friendly and easy to navigate, and the initial setup was very simple.

**What do you dislike about SOCi?**

n/a

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to manage social media and online reviews. It's a set-it-and-forget-it solution for social media planning and keeps me timely with review responses. Reporting consolidates all platforms, making engagement insights easy to access.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that you find SOCi so beneficial for managing your franchise's online presence! It's great to know that the set-it-and-forget-it approach to social media planning and the consolidated reporting are making your job easier. Thank you for sharing your positive experience!

  ### 16. Efficient Ad Scheduling with Instant Feedback

**Rating:** 4.0/5.0 stars

**Reviewed by:** Alex  P. | Owner manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 29, 2025

**What do you like best about SOCi?**

I use SOCi for scheduling ad posting on social media and tracking reviews from different sites all in one place. I find this feature incredibly time-saving because it allows me to plan ahead all at once. Additionally, I appreciate the instant feedback responses to customers, as it helps correct any issues promptly. The flexibility offered by SOCi makes it preferable compared to other options I've used before, like Google. The initial setup was pretty easy, which I really liked.

**What do you dislike about SOCi?**

I think the login process could be improved. It would be better if SOCi offered Face login or OTP for quicker access.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to track reviews, schedule ad posts, and get instant feedback responses for my business. It saves time and helps plan ahead by managing everything from one place.

  ### 17. Enhances Customer Engagement and Insightful Feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** ANDREA Z. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I really like the fact that I can respond back to the customers personally and give my personal responses to them without it having to be generated or something that the company has prompted. I also like that SOCi has all these different options of how I can track trends and everything else. It's also super easy to set up. I was trained in less than a minute. Overall, it's great, and I love it.

**What do you dislike about SOCi?**

I wish that we had access to customer's real names and because they use a username and not always their real name, so being able to if they have an issue and they don't respond to their responses, being able to contact them to get more details.

**What problems is SOCi solving and how is that benefiting you?**

SOCi lets me see customer perspectives, enhancing future interactions and support. I can personally respond to reviews and track trends, showing customers we care.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi! We're glad to hear that you find it easy to set up and that it provides insightful feedback. 

  ### 18. SOCI Keeps Social and Listings Organized for Multi-Location Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about SOCi?**

SOCI allows me to keep all of my social and listing tools in one platform, which helps me stay productive and organized. I’ve used SOCI at two different companies in a few different ways, and both times it’s been very helpful for managing multi-location portfolios from both a social and listings point of view.

**What do you dislike about SOCi?**

From my personal experience, sometimes the reporting can be challenging to use and the metrics differ from native platforms such as Meta.

**What problems is SOCi solving and how is that benefiting you?**

SOCI allows for listings updates to be made in one platform which is super helpful when updating 300+ locations at once. The Genius tool has also been very helpful to mass update at once.

  ### 19. AI-Powered Marketing Made Easier

**Rating:** 4.0/5.0 stars

**Reviewed by:** Caroline M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I find the AI in SOCi always helpful for marketing, particularly for coming up with captions. It helps make the software easier to use, especially when I'm having trouble figuring out how to word things—it makes it make sense. For me, the AI is the smartest tool I use, making tasks easier and more efficient. The initial setup was easy and smooth for everyone in the company, which was great.

**What do you dislike about SOCi?**

Sometimes you have to be very specific when using the AI platform. It would just be helpful to not have to give as much information when using AI because that is what it is for.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi for marketing, mainly to get AI help to craft captions. It makes software easier to use and helps me articulate ideas effectively when I'm stuck. However, I wish the AI required less specific input to be effective.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find our AI helpful for marketing and that it makes tasks easier and more efficient. We appreciate your feedback about the specific input required for the AI platform.

  ### 20. Efficient Social Media Management with Room for Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jordan K. | Enterprise (> 1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I like using SOCi for posting to social media because it allows me to schedule and plan posts all at once. I find it especially helpful that there's a log of other posts available to use, which means I don't always have to create my own. This feature saves me time, as I can see what other people may post. The initial setup was very easy, with no delays or issues.

**What do you dislike about SOCi?**

The dashboard itself can be difficult to navigate, and I'd like to be able to look at the calendar without having to manually go back and forth. I wish it was easier to preview the scheduler.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi for scheduling social media posts and replying to reviews, letting me plan posts all at once. It saves time by providing a log of posts to use, without needing to create my own each time.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find SOCi helpful for scheduling and planning social media posts. We appreciate your feedback about the dashboard navigation and scheduler preview.

  ### 21. Meghan Poorman Soci Review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Meghan P. | Club General Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2025

**What do you like best about SOCi?**

I enjoy the calendar for scheduling, as well as the rating on engagement that Soci gives to score your post on platforms. It's helpful insight that lets us know which posts work and which don't.

**What do you dislike about SOCi?**

One thing that I dislike about Sochi is that if you are posting an Instagram story, you cannot attach any music or links. This is something that you can do on the platform itself that I think really helps with engagement and getting people to review the story.

**What problems is SOCi solving and how is that benefiting you?**

One problem that Soci has solved for us is being able to see how we compare to competitors directly. I really enjoy the location map that shows you how popular one gym is in one area of town versus another based on Google searches.

  ### 22. Absolutely Love Soci

**Rating:** 5.0/5.0 stars

**Reviewed by:** Connie R. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2024

**What do you like best about SOCi?**

My review has not changed over the 4 years using Soci. I absolutely love this software and cannot manage my multiple platforms without it. I love the ability to preschedule posts and the ability to respond to comments/reviews right in the app on my phone. I am not tech-savvy, but the program is simple to use. I no longer worry about forgetting to post content with the calendar scheduler. I recently added TikTok to our Soci account. It is so convenient to schedule posts and respond to comments. This is the best social media manager on the planet.

**What do you dislike about SOCi?**

I cannot think of anything that I do not like about the program.

**What problems is SOCi solving and how is that benefiting you?**

I can preschedule the social media posts on several platforms at once which saves me so much time.

**Official Response from Neil Grasso:**

> We're thrilled to hear that you are enjoying the ability to preschedule posts and respond to engagements directly from the platform. We strive to make SOCi user-friendly for all levels of tech expertise. Thank you for sharing your positive experience!

  ### 23. Streamlined Social Media Management with Powerful AI

**Rating:** 5.0/5.0 stars

**Reviewed by:** Iliany A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I use SOCi to post for my social media at my job, and it makes things quick and easy, mostly because it has AI. It's easy to navigate and fast in sending posting requests for approval. I like that the services help you manage when and what you can post. SOCi shows you the calendar if any posts are scheduled, and any past scheduled posts. It has ideas you can use and helps generate a great caption if you're not sure what to use. It makes posting quicker and more effective, which is valuable for a job.

**What do you dislike about SOCi?**

Nothing so far

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi because it's quick and easy for social media posting tasks. The AI helps navigate and send posting requests fast. It manages schedule and ideas for posts, and generates captions if needed. It’s valuable for efficient posting, especially in my job.

  ### 24. Streamlined Social Media Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mark S. | Country Manager, Executive Office, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I love that SOCi allows us to see upcoming posts that corporate will be posting on our behalf, which is crucial for us as a franchise. It gives us the flexibility to choose which posts to use. Another feature I love is being able to manage and respond to messages from different platforms within one portal, saving me so much time as I don't have to log into different platforms. I can also view insights and reports on posts in SOCi, which is really helpful. Additionally, the initial setup was very easy, and the training tools and videos were helpful in getting started.

**What do you dislike about SOCi?**

N/A

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to manage social media content, keep scheduling organized, and view a calendar of upcoming posts. It saves me time by consolidating messages from different platforms and allows me to manage insights and reports seamlessly.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that you are enjoying the flexibility and time-saving features of SOCi, especially for franchise management. We appreciate your feedback and are glad to hear that the platform is helping you streamline your social media management.

  ### 25. Streamlined Social Media Management with Mixed Usability

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about SOCi?**

I like that I was able to use the Google review. It is very valuable because there are other social media management tools that don't have that availability. Having templates to respond makes it more efficient and easier to respond and get everything taken care of in a day or less than a few hours. So, that was great for me.

**What do you dislike about SOCi?**

I had an issue where it wasn't clear with the analytics. It didn't give me good reporting. And, it wasn't user-friendly. When I started using it, it wasn't straightforward. It wasn't easy to go in and post. Many of the theaters on their end had problems understanding the program.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi for social media management, scheduling multiple posts, and creating groups to streamline processes, like managing movie theater launches efficiently.

  ### 26. Intuitive All-in-One Social Scheduling, Reviews, and Reporting

**Rating:** 5.0/5.0 stars

**Reviewed by:** Britany W. | Marketing Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I like that you can schedule social media posts over multiple accounts, respond to reviews, and view reports all in one place.  It is extremely easy to use, very intuitive, and I use it daily.

**What do you dislike about SOCi?**

I'm not sure if this is a SOCi thing or a Meta thing, but I would like to be able to attach my instagram separately than my facebook, it would make using multiple accounts easier for me.

**What problems is SOCi solving and how is that benefiting you?**

SOCi gives us time back that we never had before by being one product that benefits multiple avenues of marketing.  It is extremely efficient and gets our jobs done faster.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi! We're glad to hear that it has made managing multiple accounts easier for you and has given you more time back for marketing efforts.

  ### 27. Helpful AI Responses and All-in-One Review Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Katie H. | manager, Enterprise (> 1000 emp.)

**Reviewed Date:** March 12, 2026

**What do you like best about SOCi?**

The AI responses are so helpful. I enjoy that I can see all reviews and other interactions all in one place, and effectively respond to them. The platform is easy to use, very user friendly. I have had no issues thus far.

**What do you dislike about SOCi?**

There is sometimes a delay in receiving notice of new reviews. I've noticed that sometimes it seems faster, but some are slower to arrive to my inbox. My company likes us to respond to reviews within 8 hours, but that is harder to do if it is not coming to me in a timely manner.

**What problems is SOCi solving and how is that benefiting you?**

Responding to reviews effectively.

  ### 28. SOCi: Efficient Social Media Management with Room for Growth

**Rating:** 4.5/5.0 stars

**Reviewed by:** Erica R. | Chair, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I use SOCi to manage comments and social media content efficiently across an entire month in just a few days, which really saves me time. I also like that it's a one-stop shop for all platforms, so I don't have to log in to each one separately. Plus, the initial setup was super smooth, making it easy to get started. The time it saves is definitely worth its monthly charge.

**What do you dislike about SOCi?**

I think SOCi could provide better coaching on how to improve engagement and offer insights on the latest trends in the algorithm for gaining more followers.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to manage comments and social media content for a month in just a few days, which saves me a lot of time and effort. It's a one-stop shop that makes providing new content for each platform worth the monthly charge.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi has been a valuable time-saving tool for you. Your feedback about coaching and insights is noted! In the meantime, feel free to check out our blog here for our most up-to-date insights: https://www.soci.ai/blog/

  ### 29. Intuitive Multi-Location Management, Streamlined Social Scheduling

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 29, 2025

**What do you like best about SOCi?**

SOCi makes it incredibly easy to manage multi-location social media in one place. I love how intuitive the platform is scheduling, approvals, publishing, and analytics are all streamlined, which saves a ton of time. The ability to manage multiple accounts and brands from a unified dashboard is a huge plus.

**What do you dislike about SOCi?**

Some features can feel a bit limited or clunky, especially when handling large batches of content. Certain tools also require extra steps that slow down workflow. Occasional glitches in scheduling or posting can be frustrating, and the user interface could be more modern and responsive.

**What problems is SOCi solving and how is that benefiting you?**

SOCi helps solve the challenge of managing multiple social media accounts across different locations and platforms. It centralizes scheduling, approvals, and content creation, which saves time and reduces errors. It also helps ensure consistent branding and messaging across all channels. With SOCi, I can easily monitor performance, streamline workflows, and collaborate more efficiently with my team. Overall, it simplifies multi-location social media management and allows me to focus more on strategy instead of juggling tools.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi's multi-location social media management capabilities. We understand your concerns about certain features and user interface, and we're committed to addressing these areas to provide a more seamless experience. We're glad to hear that SOCi has helped streamline your workflows and improve collaboration with your team.

  ### 30. Centralized Social Media Control with Smooth Setup

**Rating:** 4.0/5.0 stars

**Reviewed by:** Derrick B. | Senior Technical Recruiter / Talent Acquisition, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 27, 2026

**What do you like best about SOCi?**

SOCi has been a great tool for me. I enjoy the nature of its local marketing with AI, which brings me immense joy. I find it really helpful as it centralizes control of social media all in one place, which is an amazing feature to have. The messaging and listing communications capabilities lock everything down with local controls and state management. It's incredibly useful that it pulls in customer messages from platforms like Google and Meta. Also, the initial setup was smooth.

**What do you dislike about SOCi?**

The learning curve for local teams is a bit challenging.

**What problems is SOCi solving and how is that benefiting you?**

SOCi centralizes social media controls, pulling in customer messages from platforms like Google and Meta, making local marketing much easier with AI. I love managing everything in one place and the state management feature for local controls.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that you're enjoying the centralized control and local marketing capabilities of SOCi, as well as the smooth setup process. Thank you for sharing your positive experience!

  ### 31. Streamlined Social Media Management for Busy Professionals

**Rating:** 4.0/5.0 stars

**Reviewed by:** Lek S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about SOCi?**

I like that with the click of a button, I can manage all my social media posts and see all the outreach and inbound reach it's giving me. It really helps manage my day-to-day as I cannot dedicate the time to all platforms. It's great that I can get my posts out to LinkedIn, Google, and Facebook, which not only saves me time but could also land me extra deals. The initial setup of SOCi was very, very easy.

**What do you dislike about SOCi?**

I wish I could do outreach directly with SOCi. Mass DM's/Following/Comments.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to manage my social media as an insurance agent. It helps me know what to post and manage all platforms in one. With a click, I manage all posts and see outreach, saving time and possibly landing extra deals, especially with limited time.

**Official Response from Alicia Zhang:**

> We're delighted to hear that SOCi has been instrumental in helping you manage your social media platforms efficiently and effectively. Your feedback about the desire for direct outreach capabilities is valuable to us. Thank you for choosing SOCi and for sharing your experience with us!

  ### 32. Effortless Store Management, Lightning-Fast Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aadil R. | Brand Manager - DIESEL, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I like that SOCi is simple and easy to use. It takes just 5 minutes to list a new store, and all the necessary information is properly detailed. I can manage stores quickly, and updates reflect on the website in real time. The setup was super easy; I learned and then explained it to my team in just one session. We use it to accurately list stores around the country, ensuring all contact details and social media are up to date. With the support of a specific account manager, any potential issue is easily managed.

**What do you dislike about SOCi?**

There is nothing to dislike about SOCi

**What problems is SOCi solving and how is that benefiting you?**

We use SOCi for accurate store listings with contact details and social media. It's simple and quick, taking 5 minutes to add a store, and updates reflect in real-time, saving us time and effort.

**Official Response from Alicia Zhang:**

> Thank you for your feedback! We're glad to hear that SOCi's lightning-fast setup and real-time updates have been beneficial for your store management needs.

  ### 33. Streamlined Social Media Management with Smart AI

**Rating:** 5.0/5.0 stars

**Reviewed by:** Noah L. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I use SOCi to schedule and promote our social media posts, and I love its integrated AI features that make posting easy. SOCi combines all our social media accounts in one place, simplifying management. I find the scheduler and insights particularly valuable as they help us track our social media presence and keep posts flowing. Responding to reviews is another aspect I appreciate. The initial setup was super easy with the assistance of someone knowledgeable about the platform. Additionally, SOCi connects seamlessly with LinkedIn, Google, Facebook, and Instagram. Overall, I would rate it a 10 out of 10 as I love using SOCi.

**What do you dislike about SOCi?**

Cant think of anything

**What problems is SOCi solving and how is that benefiting you?**

SOCi helps us schedule and promote social media, integrates all platforms in one place, uses AI for quality posts, simplifies responding to reviews, and keeps things easier for us.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that you love using SOCi for scheduling and promoting your social media posts, as well as its integrated AI features. We're glad to hear that the scheduler, insights, and review responding features are valuable to you. We appreciate your feedback and look forward to continuing to support your social media management needs.

  ### 34. Intuitive Social Media Management with Room for Discovery

**Rating:** 4.0/5.0 stars

**Reviewed by:** Victoria R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 12, 2026

**What do you like best about SOCi?**

I like SOCi for the easiness of posting. The layout of options, including timing and comments, stand out to me. I also appreciate the ability to keep changing things or deleting items if need be.

**What do you dislike about SOCi?**

I typically don't know what else SOCi could be used for other than posting, which makes me feel like I am missing out on most of the platform and the possible possibilities of reaching more engagement with the community. Maybe a possible pop-up when your mouse hovers over the tab to know what it could be used for would help.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi for Facebook posting and community engagement, which helps me reach different groups in the community. I like the ease of posting, with flexible options for timing and commenting, and the ability to modify or delete posts.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find SOCi easy to use for posting and appreciate the layout and options. We understand your desire for more information on the platform's capabilities. Feel free to check out SOCi University for the most up to date SOCi training and content! https://university.meetsoci.com/learn/dashboard

  ### 35. Effortless Social Media Scheduling with SOCi

**Rating:** 5.0/5.0 stars

**Reviewed by:** Whitley H. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I use SOCi for Instagram and Facebook for business and love that I can schedule my posts, which takes care of the hard part and means I don’t have to worry about posting daily. It's super easy to schedule them, allowing me to still do my work without stopping to make a post. I can set out time to create a lot of videos and then schedule them for different times and days. The initial setup was also very easy.

**What do you dislike about SOCi?**

I don’t always understand the peak times because I thought it would pick a time but sometimes it will just do the same times

**What problems is SOCi solving and how is that benefiting you?**

I don't have to worry about posting daily. I love that I can schedule my posts easily, set out time for work, and schedule videos for different times and days.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi! We're glad to hear that the scheduling feature has made it easier for you to manage your social media presence and focus on creating content for your business.

  ### 36. Seamlessly Organizes and Tracks Customer Feedback

**Rating:** 5.0/5.0 stars

**Reviewed by:** JAMIE M. | District Manager of multiple High volume automatic bay car washes, Enterprise (> 1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about SOCi?**

I love SOCi for its easy-to-use organization, which helps me share with my team how to use search metrics effectively. It's also great for seeing what our customers have to say about the work we're doing. SOCi gets our customers' opinions organized in a way that's easy to search and review with the team. It also tracks the accountability of my teams by recommending reviews from happy customers. The platform is straightforward and doesn't overcomplicate the information we need. The initial setup was very easy; our company customer service department set up our accounts and emailed the login information, and everything was up and running.

**What do you dislike about SOCi?**

I don't have any dislikes

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to monitor reviews, organize customer opinions, and track team accountability, all of which help improve service and enhance customer satisfaction.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi has been instrumental in organizing and tracking customer feedback for your team. It's great to know that the platform has made it easier for you to share search metrics and monitor customer opinions. We're glad to hear that the initial setup was smooth and that it has been beneficial for your customer service department.

  ### 37. Streamlined Social Media Management with SOCi

**Rating:** 4.5/5.0 stars

**Reviewed by:** Aileen V. | Leasing Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** July 24, 2025

**What do you like best about SOCi?**

I love SOCi for its user-friendly layout that streamlines my workflow and allows me to quickly create polished content, making posts more visually appealing without extensive time investment. The platform's ability to design and schedule social media posts for our apartment community is invaluable, as it ensures residents are well-informed about events, maintenance updates, and activities. SOCi also solves the challenge of daily manual social media posting by allowing me to schedule content ahead of time, ensuring seamless management of events, reminders, and updates.

**What do you dislike about SOCi?**

One aspect that I find challenging about SOCi is the editing tools. I'd like more flexibility when designing posts directly within SOCi, without having to switch to other applications. More options for photo and video layouts and the ability to resize content for different platforms within SOCi would greatly enhance my experience. Currently, I often find myself having to design graphics in Canva or other apps before uploading them to SOCi, which is time-consuming.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to schedule social media posts, eliminating daily manual postings. It keeps residents informed and streamlines my workflow, allowing the quick creation of polished content. However, more in-platform editing features would save time compared to using external tools like Canva.

  ### 38. Streamlined Social Media Management with Room for UI Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Angelica T. | Business Broker   |   President  |   Owner Transworld Business Advisors Downey, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about SOCi?**

I like that SOCi sends me emails if one of my apps has a problem or disconnects, allowing me to fix it right away. It checks for me and lets me know if something gets disconnected, so I can quickly reconnect the app and get my postings done.

**What do you dislike about SOCi?**

I feel like the site is not very intuitive when looking at it and logging on, I didn't quite know where to go. There aren't a whole lot of graphics, so I had to kind of dig around to find out what I needed to do.

**What problems is SOCi solving and how is that benefiting you?**

SOCi saves me time by allowing seamless posting across social media platforms, provides ideas for content, and automates scheduling. It alerts me if an app has issues, ensuring I can fix it promptly without constantly logging in.

**Official Response from Alicia Zhang:**

> It's great to hear that SOCi is saving you time and providing valuable features for your social media management needs. We appreciate your input and will continue to work on enhancing the user experience!

  ### 39. User-Friendly Dashboard for a Clear Overview and Easy Review Responses

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I like how it has a user friendly dash that allows me to see an overview of all of our linked businesses all at one time. It also is very easy to respond to reviews.

**What do you dislike about SOCi?**

I do wish I was able to customize a dashboard that I could pull the reports that are easy for ownership to understand so I could have them all in one place.

**What problems is SOCi solving and how is that benefiting you?**

This creates an easy way for our general managers to respond to their Google reviews and effectively notifies them when a new one comes into the system.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with our user-friendly dashboard and review response features. We understand the importance of customizable reporting, feel free to reach out to your account management team for additional information on what customization options are available!

  ### 40. Great Platform for Efficient Social Media Management!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alisa W. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 24, 2022

**What do you like best about SOCi?**

Super easy to schedule your social media posts all in one place. Easy to use and makes scheduling out posts super easy and convient!

**What do you dislike about SOCi?**

Navigating different libraries can be a challenge at times.

**What problems is SOCi solving and how is that benefiting you?**

Efficient and time effective in posting across multiple social media platforms all at one time.

**Official Response from Amanda Cherrey:**

> Alisa, thanks for sharing your positive feedback. I'm glad you're using SOCi to schedule posts ahead of time. Depending if you're referring to message library or the image library, the library sidebar on your location scheduler is a great shortcut for switching between libraries to then drag and schedule content. I'm including a link to an article on this. You will need to be logged in to SOCi or use your SOCi credentials to access the article. Also, if you tag pieces of content, you can search for those tags in the future. 


  ### 41. Soci: All-in-One Social Posting, Scheduling, and Engagement Insights

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Veterinary | Enterprise (> 1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about SOCi?**

Soci is great because it has everything you need in one website. You can design a post with the built in Canva tool, schedule the post for publishing, and monitor the engagement. It also has helpful statistics and insights about engagement, reviews, and interaction. It's super helpful being able to reply to reviews right from the Soci portal.

**What do you dislike about SOCi?**

Occasionally Canva designs have been lost if the login times out before it is saved.

**What problems is SOCi solving and how is that benefiting you?**

It's super helpful having one portal to log into to manage multiple social media platforms. We don't have to link our company social media accounts with employee's personal social media accounts, and there aren't multiple log ins and passwords to keep track of. It's really nice being able to create the post/graphics in the portal as well.

**Official Response from Alicia Zhang:**

> We're delighted to hear that SOCi is helping you manage multiple social media platforms efficiently and effectively. Your feedback about the occasional issue with Canva designs is noted. Thank you for choosing SOCi for your social media needs!

  ### 42. All-in-One Social Media Management with Room for Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kristy J. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I love that SOCi is an all-in-one solution that really makes my job easier by allowing me to manage multiple items from one place. It's great for keeping all of my social media posting consistent and helps me stay on track. I also find the initial setup very easy, thanks to my marketing department, and I use the social media poster most often.

**What do you dislike about SOCi?**

I wish we had the access to also delete posts from social media and moderate comments. Make it an option to delete a post if needed. And also a tool to respond to comments would be helpful.

**What problems is SOCi solving and how is that benefiting you?**

SOCi keeps my social media posting consistent and helps me stay on track. It's an all-in-one solution, allowing me to manage multiple items from one place, making my job easier.

  ### 43. Streamlined Social Media Management with Stellar Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Emily R. | Assistant Manager, Real Estate, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about SOCi?**

I absolutely love being able to look at everything through one platform with SOCi. The reporting aspect is definitely a great part of the product, helping me determine which communities are excelling and which ones could use additional support. Our customer success team is absolutely amazing, always quick to respond and willing to lend a helping hand whether we're resolving an issue or launching a new product. The ability to allow multiple users for one community without increasing the cost is definitely a plus, and the functionality and admin tools are enjoyable. The customer success team made the setup process a breeze.

**What do you dislike about SOCi?**

I would like some extended features on some of the social media posting tools, being able to follow people back on through the social platform, as well as posting longer videos to TikTok would be great.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to control our social media and listing presence, solving the problem of handling multiple passwords. It relieves admin duties and provides a comprehensive platform for managing everything in one place.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that you're enjoying the streamlined social media management and reporting features of SOCi! Our customer success team is dedicated to providing top-notch support, and we're glad to hear they've been helpful for you. We appreciate your feedback on the extended features for social media posting tools and will take that into consideration for future updates.

  ### 44. Effortless Social Media Management with SOCi

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rachel S. | Property Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about SOCi?**

I love that I can auto-select a date for posting to my Facebook pages, which is super useful when I'm on vacation or out of the office. I also like how easy and convenient SOCi is, especially for busy property managers like me. The ability to schedule posts for any given time or date and then 'Set it and forget it!' makes my job so much easier. The initial setup was simple too, which was a big plus.

**What do you dislike about SOCi?**

There have been a few times where I try to search 'Events' that might be local via Facebook, but it will not pull up any results ever for me to share with Facebook followers. I did reach out to my corporate representative and they said they would report it to SOCi.

**What problems is SOCi solving and how is that benefiting you?**

I like auto-scheduling posts to Facebook with SOCi. It's convenient for busy times like vacations, allowing me to set and forget my social media posts.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi's auto-scheduling feature has made your job as a property manager easier, especially during vacations. Your feedback about the issue with searching for local events on Facebook is valuable. We appreciate your support and look forward to continuing to meet your social media management needs.

  ### 45. Streamlined Social Media Posting with Impressive Response Rates

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 30, 2025

**What do you like best about SOCi?**

I like how SOCi helps me with posting on my social media by creating posts that I can edit to add my own personal touch. I get significantly more responses to postings from SOCi compared to other AI automated posts I'm using. I like being able to review the scheduled posts on the calendar and make updates if necessary, or exclude or change any postings that I don't want to post. I appreciate having that level of control. The initial setup was extremely easy and very streamlined, which made it a better choice to add. I would easily give a 10 out of 10 for recommendation because of the easy setup and the quality of the posts. The amount of interaction and responses I get on these posts is great.

**What do you dislike about SOCi?**

I wish it would save some of the information that I am entering. For instance, I always have to enter my travel details and site info. Also, with hashtags, I have built-in hashtags that I use all the time, and I would like to be able to have it save those.

**What problems is SOCi solving and how is that benefiting you?**

SOCi gives me an advantage with social media posting by creating posts I can personalize. It boosts responses to my posts significantly compared to other AI tools, enhancing my interaction levels.

  ### 46. Billing and Support Chaos, Slow Onboarding and Frequent Account Disconnects

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.)

**Reviewed Date:** January 27, 2026

**What do you like best about SOCi?**

SOCi makes it easy to plan and manage a multitude of social media accounts in one platform. The ability to change permissions for each account is helpful in a larger organization where the marketing and leadership team need oversight while managers only need to access their specific accounts.

**What do you dislike about SOCi?**

Their billing department is an absolute nightmare, and eventually refused to help us with individual invoices that were missing. They charged us extra to switch to individual invoicing per account, but then made tracking invoices our problem. They're unorganized as a company and the support teams are all on different pages. A prime example of this is when we were being charged for multiple accounts that we had given cancellation notices for, but those accounts were not cancelled. Regardless of showing screenshots of proof from emails where we had cancelled and received confirmation of the cancellations, they still tried to make us pay and said screenshots "don't count as proof." Needless to say, their customer service across the organization was horrid. Onboarding took months when it should have taken weeks, and their onboarding team was not helpful whenever we had questions or ran into issues. The program itself gets disconnected from social media accounts on a regular basis, which means scheduled posts don't end up getting pushed live. The reporting was oversold to us, and was underwhelming once we got into it.

**What problems is SOCi solving and how is that benefiting you?**

SOCi solved the problem of needing to manage multiple social media accounts on multiple platforms all in one platform, as well as gather analytics.

  ### 47. Convenient Multi-Platform Posting, Needs Image Flexibility

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jen P. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about SOCi?**

I like the ability to cross-post and schedule. It's great that you can tag posts for organization and preview what posts will look like on different platforms. SOCi helps me with organization and having multiple platforms in one spot, making it convenient to manage postings for Facebook, Instagram, LinkedIn, and Google.

**What do you dislike about SOCi?**

I wish I could use different photos for different platforms in the same post...Facebook and Instagram use different size images and I find it to be a waste of time having to post twice. It's not the easiest process of all time, I had a hard time getting my Instagram synced up.

**What problems is SOCi solving and how is that benefiting you?**

SOCi organizes multiple platforms in one spot and allows me to cross-post and schedule. I can tag posts for organization and preview them on different platforms.

**Official Response from Alicia Zhang:**

> We're glad to hear that you find SOCi convenient for managing postings across multiple platforms and that it helps with organization and scheduling. We appreciate your feedback about the need for image flexibility and syncing issues with Instagram.

  ### 48. Effortless Social Media Management with SOCi

**Rating:** 5.0/5.0 stars

**Reviewed by:** Danielle C. | Hospital Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 24, 2025

**What do you like best about SOCi?**

I like that SOCi is very easy to learn and operate. It allows me to pre-schedule posts and edit them if I want to change something. I also appreciate that our company can log in to make their own marketing posts, which are different from our more personal posts. It saves me time because scheduling is easy, and it even tells us the best times to post, so there's no guessing. The initial setup was extremely easy too.

**What do you dislike about SOCi?**

I can't think of anything I dislike it is extremely helpful with my social media posts and reviews.

**What problems is SOCi solving and how is that benefiting you?**

I use SOCi to pre-plan posts, so I don't forget to post multiple times a week. It saves time with easy scheduling and suggests the best times for posting to reach more people.

  ### 49. One-Stop Solution for Social Media Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Latosha M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about SOCi?**

I like SOCi for its ability to handle social media posting across multiple platforms, making it easier to manage everything in one place. I appreciate being able to respond to reviews across all platforms from a single location. The AI responses in SOCi are really valuable because they help maintain professionalism and remove emotion from responses, which is crucial given that time management is important in my line of work. The initial setup was easy, which was a relief. Overall, these aspects make SOCi a solid tool for my needs.

**What do you dislike about SOCi?**

N/A

**What problems is SOCi solving and how is that benefiting you?**

SOCi helps with time management by enabling social media posting across multiple platforms and responding to reviews in one place. The AI responses maintain professionalism and remove emotion, which is valuable in my work.

**Official Response from Alicia Zhang:**

> Thank you for sharing your positive experience with SOCi. We're glad to hear that the AI responses and ease of setup have been beneficial for your social media management needs!

  ### 50. SOCi Makes Social Performance and Reputation Tracking Simple

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lisa  R. | Community Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 11, 2026

**What do you like best about SOCi?**

SOCi is a useful tool for tracking social media performance and online reputation through ORA scores. It makes it easy to see how a business is performing across different platforms in one place. The dashboard is fairly simple to use and helps identify areas that can be improved. Overall, it’s a helpful platform for monitoring and managing online presence

**What do you dislike about SOCi?**

Nothing so far I have found it be very useful thus far.

**What problems is SOCi solving and how is that benefiting you?**

Soci helps solve the challenge of tracking our online reputation and social media performance across platforms in one place.

**Official Response from Alicia Zhang:**

> We're thrilled to hear that SOCi has made managing your social media and online presence so much easier for your travel business. Thank you for sharing your positive experience! If you ever want additional SOCi training and content, feel free to check this out! https://university.meetsoci.com/learn/dashboard


## SOCi Discussions
  - [When will we be able to post more than 4 pictures at a time on Instagram and google account?](https://www.g2.com/discussions/when-will-we-be-able-to-post-more-than-4-pictures-at-a-time-on-instagram-and-google-account) - 1 comment, 2 upvotes
  - [I need step by step quidance](https://www.g2.com/discussions/i-need-step-by-step-quidance) - 3 comments, 1 upvote
  - [What type of integrations are available with SOCi?](https://www.g2.com/discussions/13255-what-type-of-integrations-are-available-with-soci) - 1 comment, 1 upvote

- [View SOCi pricing details and edition comparison](https://www.g2.com/products/soci/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-06-18+10%3A41%3A19+-0500&secure%5Bsession_id%5D=0bfe8187-c8fe-4ef6-b79e-1fec291a5283&secure%5Btoken%5D=f9c6a728b2c10dce5680a86f7372817a2d82e00774b606806f22b1e78434c720&format=llm_user)
## SOCi Integrations
  - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)
  - [Apartments.com](https://www.g2.com/products/apartments-com/reviews)
  - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews)
  - [Bing Maps API](https://www.g2.com/products/bing-maps-api/reviews)
  - [Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews)
  - [Canva](https://www.g2.com/products/canva/reviews)
  - [Entrata](https://www.g2.com/products/entrata/reviews)
  - [Facebook](https://www.g2.com/products/facebook/reviews)
  - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews)
  - [Foursquare Places](https://www.g2.com/products/foursquare-places/reviews)
  - [FranConnect](https://www.g2.com/products/franconnect/reviews)
  - [Funnel Leasing](https://www.g2.com/products/funnel-leasing/reviews)
  - [Glassdoor](https://www.g2.com/products/glassdoor/reviews)
  - [Global Relay](https://www.g2.com/products/global-relay/reviews)
  - [Google](https://www.g2.com/products/google-google/reviews)
  - [Google Ads](https://www.g2.com/products/google-ads/reviews)
  - [Google Analytics](https://www.g2.com/products/google-analytics/reviews)
  - [Google My Business](https://www.g2.com/products/google-my-business/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [Indeed Hiring Platform](https://www.g2.com/products/indeed-hiring-platform/reviews)
  - [INRIX OpenCar](https://www.g2.com/products/inrix-opencar/reviews)
  - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews)
  - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews)
  - [Local Measure Engage](https://www.g2.com/products/zendesk-local-measure-engage/reviews)
  - [Manta](https://www.g2.com/products/manta/reviews)
  - [Mapquest API](https://www.g2.com/products/mapquest-api/reviews)
  - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews)
  - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews)
  - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews)
  - [MoxiWorks Real Estate CRM](https://www.g2.com/products/moxiworks-real-estate-crm/reviews)
  - [MyTime](https://www.g2.com/products/mytime/reviews)
  - [Neustar](https://www.g2.com/products/neustar/reviews)
  - [Nextdoor Business](https://www.g2.com/products/nextdoor-business/reviews)
  - [Olo](https://www.g2.com/products/olo/reviews)
  - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews)
  - [Oracle Internet of Things Cloud](https://www.g2.com/products/oracle-internet-of-things-cloud/reviews)
  - [Proofpoint Archiving and Compliance](https://www.g2.com/products/proofpoint-archiving-and-compliance/reviews)
  - [ResMan](https://www.g2.com/products/resman/reviews)
  - [RSS.com](https://www.g2.com/products/rss-com/reviews)
  - [Searchlight.ai](https://www.g2.com/products/searchlight-ai/reviews)
  - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews)
  - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews)
  - [Toast](https://www.g2.com/products/toast/reviews)
  - [Tripadvisor for Business](https://www.g2.com/products/tripadvisor-for-business/reviews)
  - [Trustpilot](https://www.g2.com/products/trustpilot/reviews)
  - [Wisely® by ADP](https://www.g2.com/products/wisely-by-adp/reviews)
  - [X (Twitter)](https://www.g2.com/products/x-twitter/reviews)
  - [Yardi Breeze](https://www.g2.com/products/yardi-breeze/reviews)
  - [Yardi RENTCafe](https://www.g2.com/products/yardi-rentcafe/reviews)
  - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews)
  - [Yelp for Business](https://www.g2.com/products/yelp-for-business/reviews)
  - [Yottaa](https://www.g2.com/products/yottaa/reviews)
  - [Yotta SME](https://www.g2.com/products/yotta-sme/reviews)
  - [YottaSrc](https://www.g2.com/products/yottasrc/reviews)
  - [Zibster](https://www.g2.com/products/zibster/reviews)
  - [Zillow](https://www.g2.com/products/zillow/reviews)

## SOCi Features
**Social Analytics**
- Competitor Analysis
- Follower Analysis
- Post Performance
- Paid Campaign Tracking
- Hashtag Analytics
- Sentiment Analysis

**Business Tools**
- Bulk Uploading
- CMS Specific
- Traffic Analytics
- Customer Analytics

**Listing Management**
- Network Directory
- Data Aggregators
- Duplicate Monitoring
- Optimization

**Local Search Optimization**
- Rank Tracking
- Online Listings
- Google My Business
- Reputation Management
- Social Media
- Dashboards and Reporting

**Content & Collaboration**
- Content Calendar
- Content Library
- Shared Inbox
- Approval Workflows
- Users and Permissions
- Content Creation

**Responses**
- Personalization
- Route To Human
- Natural Language Understanding (NLU)

**Responses**
- Customization
- Route To Human
- Menu bars

**Survey Management**
- Survey Builder
- Question Types
- Templates
- Survey Distribution

**Content Generation - AI Content Creation Platforms**
- Output quality
- Branding
- Performance
- Brand Voice Alignment
- Multimodal Content Generation
- Content Localization

**Automation - AI Agents**
- Sales Follow-Up
- Customer Interaction Automation
- Feedback Collection

**AI Content Structuring - AI Search Visibility Optimization tools **
- AI-Optimized Content Structuring
- Schema & Structured Data Optimization
- AI-Readable Content Formatting
- LLM-Ready Content Preparation

**Social Management**
- Social Analytics
- Social Publishing
- Campaign Optimization
- Social Engagement
- Social Ads
- Campaign Planning

**Reports & Dashboards**
- Report Customizability
- Report Exporting
- Scalability

**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis

**Customer Tools**
- Location Listing
- Product and Category Filters
- Mobile Support
- Automatic Geolocation

**Performance**
- Real-Time Updates
- Analytics

**Platform**
- Conversation Editor
- Integration
- Human-In-The-Loop

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- Role-based access
- Collection of information

**Survey Customization**
- Branching/Skip Logic
- Branding
- Multimedia Support

**Management - AI Content Creation Platforms**
- Collaboration
- Security and Privacy
- Moderation

**Autonomy -  AI Agents**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Agentic AI - Social Media Advertising**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Semantic Optimization & Entity Intelligence - AI Search Visibility Optimization tools **
- Entity Recognition & Mapping
- Knowledge Graph & Entity Linking
- Semantic Content Analysis
- Topic Authority Optimization

**Platform**
- User, Role, and Access Management
- Performance and Reliability
- Reporting and Dashboards
- Mobile User Support

**Social Functionality**
- Social Functionality

**Reporting**
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring

**Survey Insights**
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Customer Query Resolution - AI Customer Support Agents**
- Automated Ticket Resolution
- Contextual Response Generation
- Sentiment Analysis
- Knowledge Base Utilization
- Multilingual Support

**Agentic AI - Social Media Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Social Media Analytics**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - AI Agents**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**AI Retrieval Optimization - AI Search Visibility Optimization tools **
- Passage & Chunk Optimization
- AI Citation Optimization
- Retrieval Readiness Analysis
- AI Query Matching Analysis

**Content Operations - AI Content Creation Platforms**
- Distribution Integrations
- Workflow Management
- Asset & Content Management

**Customer Interaction Automation - AI Customer Support Agents**
- Proactive Customer Outreach
- Feedback Collection
- Escalation Handling
- Workflow Optimization

**Agentic AI - Revenue Operations & Intelligence (RO&I)**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Survey**
- Adaptive Learning
- Proactive Assistance
- Decision Making

**AI Visibility Monitoring & Analytics - AI Search Visibility Optimization tools **
- AI Citation Monitoring
- AI Answer Visibility Tracking
- Generative Search Performance Analytics

**Enterprise Governance - AI Content Creation Platforms**
- Content Moderation
- AI Disclosure
- Security & Privacy

**In-House Management**
- Employee Performance
- Team Workflow

**Generative AI**
- AI Text Generation

**Workflow & Platform Integrations - AI Search Visibility Optimization tools **
- CMS & Publishing Workflow Integrations

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Campaign Management**
- Campaign Dashboard
- Campaign Optimization
- Reach
- Bulk Editing
- Batch Uploading
- Fraud Protection
- Budget Pacing
- Creative Optimization
- Rich Media Capabilties
- In-App Ads
- Mobile Rich Media Capabilities

**Targeting**
- Targeting
- Geo-Targeting
- Contextual Targeting

**Automation**
- Customer Interaction Automation
- Feedback Collection
- Document Processing

**Autonomy**
- Independent Decision Making
- Adaptive Responses
- Task Execution
- Problem Solving

**Platform**
- API / Integrations
- Custom Reports
- User, Role, and Access Management
- Performance and Reliability
- Enterprise Scalability
- Customization
- Workflow Capability
- Notifications

## Top SOCi Alternatives
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  - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews)
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