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SnatchBot Reviews & Product Details - Page 3

SnatchBot Overview

What is SnatchBot?

SnatchBot is a bot builder platform designed to add multi-channel messaging to any system.

SnatchBot Details
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Product Description

SnatchBot is a bot builder platform designed to add multi-channel messaging to any system.


Seller Details
Seller
SnatchBot
Year Founded
2015
HQ Location
Hertzlia Pituach, IL
Twitter
@snatch_bot
29,373 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®

Aliza C.
AC
Overview Provided by:
Chief Marketing Officer at SnatchBot

Recent SnatchBot Reviews

Michel B.
MB
Michel B.
5.0 out of 5
"MedicGov uses SnatchBot on their Website: Great Platform"
SnatchBot helps our visitors to find quickly what they need. The Chatbot helps us also to better understand and learn the experiences of our users.
Verified User
I
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Awesome features in this chatbot platform"
We can operate more efficiently after using this fantastic bot platform. Communication has improved, overhead costs have reduced, and business is d...
Verified User
I
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"SnatchBot- the best in all platform"
The software is easy to use and setup. It doesn't require any coding knowledge, and the primary interface is free. The platform blends well with ot...
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33 SnatchBot Reviews

4.7 out of 5
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33 SnatchBot Reviews
4.7 out of 5
33 SnatchBot Reviews
4.7 out of 5
G2 reviews are authentic and verified.
Melissa W.
MW
Marketing and Sales Coordinator
Food & Beverages
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SnatchBot?

First of all, I love that SnatchBot can be launched on different channels like messenger, gmail, skype, etc, so we have more opportunity to reach everyone in the company. . I like the fact that I can train my own NLP models for the analysis, because I can set them up for specific activities, the pre-trained NLP's are very good as well, but they are very general, but for specific work, helps a lot that I can set up the NLP to adapt it to my needs. I love how complete this software is, the support that they offer you it's very effective, it's quick and helpful. It is easy to manage, I like that I can built chatbots on an easy and free way, this is a software where you can do a lot without spending much money.

SnatchBit it's just a great tool to share documents, videos, images, files and chat to be constantly communicate with my team. Review collected by and hosted on G2.com.

What do you dislike about SnatchBot?

I don't have anything bad to say but If I could suggest something, it would be to include more trained NLP's, make more that be less general, because training NLP's can take time, not much time, but it can, I think it just would make the use of this software more quick. Review collected by and hosted on G2.com.

Recommendations to others considering SnatchBot:

I would recommend SnatchBot for the only reason of communication, you would not find any tool like this, with such complex but at the same time easy functioning, you can do multiple communicative task and also have the opportunity to visualize your company's finances. It's just all in one, give it a try!! Review collected by and hosted on G2.com.

What problems is SnatchBot solving and how is that benefiting you?

It has brought me a lot of benefits, but the most general of them is that in my company we have improved the communication, even we are far from each other, I can set up a chatbot and quickly talk to them to solve problems, but it doesn't just fixed our communication problems inside the company, with our clients we've been connecting more in the past few months and be in touch so we can also take care of the customers needs and suggestions.

On a more technic way, SnatchBot helped us to increase our sales in a big way, as well as it has cooperate to increase the clients engagement, since it has various channels to connect with, we reach out the potential customers on different social media, so we catch and earn new clients. We have faster answers about anything, we analyse our sales and organize the whole company with this software. Totally amazing. Review collected by and hosted on G2.com.

Colleen M.
CM
Marketing and Sales Coordinator
Consumer Goods
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SnatchBot?

I love that this is a very easy way to connect with the people around you in a company, trough this creative way of chating. I can share documents, videos, and images with Snachbot, and also the chatbots that adapts to any request that I want. I can connect with a large number of channels without any problem and share any information, is very user-friendly and easy to use, and all this benefits are for free. Review collected by and hosted on G2.com.

What do you dislike about SnatchBot?

Nothing bad with Snatchbot, instead problems, it bring me a lot of benefits since I've been using it. Review collected by and hosted on G2.com.

Recommendations to others considering SnatchBot:

I recommend this software to improve the way that you comunicate with your co-workers or customers, Snatchbot is very user-friendly and practical, and is the best way to comunicate inside and outside the company. Review collected by and hosted on G2.com.

What problems is SnatchBot solving and how is that benefiting you?

Snatchbot allows me to create a very easy and practical way to communicate with all my co-workers at work, thanks to his very fast response way. I love that I can create different chatbots to specifics situations, I have one for example that I use to schedule dates with our customers, or my bussiness partners, so is more easy for us to organize meetings. Review collected by and hosted on G2.com.

Trena Q.
TQ
Manager
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SnatchBot?

SnatchBot it is really awesome software, I like so much that besides of all the communication tools it has, it is not difficult to use and to adap it at all. I also like the simple interface of the program. My favorite tools to use are: the chat feauture, it is awesome how I can be connect with my co-workers without the need of being present, we can talk, schedule things or even resolve issues by this easy chat, it makes more dynamic the team-work. I like how we can set up updates to keep others or ourselves inform on maybe projects or anything respect to the company. I love the connectivity and compatibility it has to connect with several channels it doesn't limit itself. The microblogs are helpful to be aware and to inform on every aspect of an issue or a new idea. I also enjoy the pre-trained NLP models, and I appreciate that they are given without charges, so offers a great tool by free. The versatility it's awesome as well, I can open the bot on various software without the need of creating a new one everytime I enter.

Stuff like the calender, the task management keeps the work organized and focus, I just love this software and I think it's a tool of communication that every company should have. Review collected by and hosted on G2.com.

What do you dislike about SnatchBot?

Until now I haven't had a problem with this software, it works very well, it doesn't have lag and all the tools are easy to use but very complete, it's not even expensive and it's very light for any device. It works perfectly. Review collected by and hosted on G2.com.

Recommendations to others considering SnatchBot:

I would recommend SnatchBot because I think it's something that every company need to improve the communication and the way of working, it doesn't matter in what kind of company you work or what size the company has, it is a tool for everyone to try. Review collected by and hosted on G2.com.

What problems is SnatchBot solving and how is that benefiting you?

When working on a company like ClinicIT, the communication between us and the client are crucial. Since our job is to offer the best technologhy options that we consider is the best for our clients companies, we need to be constantly knowing if the group of software we offer them are working and if there has been an improvement on their company production. With SnatchBot we create groups of chats with our clients so we can be talking with them oftenly, so we can give time and focus on every concern or doubt that they might have. Thanks to this software we don't have a full e-mail so we can pay attention to every case and work for them to have good companies so we can have a good company ourselves by offering quality services.

So I can say that SnatchBot has benefited my company on the communication area, we are now more professional, we have several ways and platforms to communicate with our clients and to help them adapt to the recommendations we give them. Review collected by and hosted on G2.com.

Joe C.
JC
Junior Copywriter
Marketing and Advertising
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about SnatchBot?

For me, the broadcast feature is huge. Broadcasting a message can be daunting. There's a lot to consider, and some platforms are confusing, leaving you wondering if it's going to the right people as you hit the "Send" button. With SnatchBot's Broadcast feature, these worries are nearly non-existent. It's simple and straightforward, yet is still extremely powerful. It gives you the confidence you need to send an effective broadcast. Review collected by and hosted on G2.com.

What do you dislike about SnatchBot?

At the moment, nothing comes to mind. Many of the concerns I've had with other Chatbot platforms, such as glitches or lags, do not seem to be happening with SnatchBot. Review collected by and hosted on G2.com.

Recommendations to others considering SnatchBot:

My main recommendation would be to check out the tutorials, videos, and instructional materials SnatchBot has created. They cover tons of subjects, and are highly detailed. Very importantly, they paint a great picture of what type of Chatbot features you can build into whatever you create. For me, this was big in helping to scope out the platform's capabilities and confirm that it was able to build what I needed. Review collected by and hosted on G2.com.

What problems is SnatchBot solving and how is that benefiting you?

For me, the largest solved problem lies in SnatchBot's ability to create solid Chatbots in a short amount of time. As someone who conducts a great deal of demonstrations on the basics of Chatbots, being able to quickly create something customized to the needs of who I'm showing it to is highly beneficial. Plus, jumping between testing and building takes virtually no time, allowing to do both seamlessly and save time. Review collected by and hosted on G2.com.

Sunny L.
SL
Project Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SnatchBot?

-SnatchBot lets me connect with a lot of other softwares like Skype and Messenger.

-We don't have have knowledge about coding to create a chatbot.

-Fully customizable.

-I can connect with my coworkers and communicate in the best way. Review collected by and hosted on G2.com.

What do you dislike about SnatchBot?

There is nothing I dislike about SnatchBot, it's a great software that has solved so many problems in my company. Review collected by and hosted on G2.com.

Recommendations to others considering SnatchBot:

If you're having trouble with communication in your company, then this software is for you. Review collected by and hosted on G2.com.

What problems is SnatchBot solving and how is that benefiting you?

Everything is more efficient because we can easily communicate between each other. Communicating with our clients is always important because we are a construction business and we need to hear opinions from our clients. With SnatchBot, it makes everything easy and we can solve any problem. Review collected by and hosted on G2.com.

Branislav S.
BS
Chatbot Developer
Museums and Institutions
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SnatchBot?

Snatchbot is a very comprehensive chatbot platform. I like that you can create simple rule-based, as well as complex NLP chatbots at one place. The platform can be connected to a large number of channels. Unlike other similar bot builders, Snatchbot offers website deployment and other useful features (like the pre-trained NLP models) completely free of charge.

Review collected by and hosted on G2.com.

What do you dislike about SnatchBot?

I still haven't found a bug on Snatchbot or a feature that I don't like. Still, since the platform is being regularly updated with new features, I think it would be awesome if they add even more deployment channels like Viber or WeChat. Because it is never enough. Review collected by and hosted on G2.com.

Recommendations to others considering SnatchBot:

- If you want to create long and complex bots make use of the duplicating feature. Instead of creating one interaction at the time, you can make copies similar interaction and later rename them.

- When the chat flow doesn't branch out, use only the fallback connections, because adding the fallback connection is much easier.

- Combined with Zapier or IFTTT, Snatchbot chatbots can easily export information and even retrieve it from 3rd party APIs and databases.

Review collected by and hosted on G2.com.

What problems is SnatchBot solving and how is that benefiting you?

With Snatchbot you can automate your customer service. If you place the chatbot on your website, you can use it as a powerful lead generation tool. All information the users leave can be exported to 3rd party spreadsheets, with the help of webhooks and Zapier, or IFTTT.

Other than customer service and lead generation the chatbots can also automate various other segments of your business. For example, I have created the HR bot that conducts the pre-selection, as well as the one that allows clients and business partners to schedule meetings with you, which makes me more productive.

I have also created several educational chatbots that can be used by teachers in schools, or for employment training. Snatchbot allows you to add learning material to the regular chat flow, and at the end of every lesson, you can use its logic functions to create tests and grade students.

The logic functions seen in the testing feature can also be used for creating a fun quiz, and arithmetic functions can calculate users' orders and their total price in eCommerce chatbots. Review collected by and hosted on G2.com.

LC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
Translated Using AI
What do you like best about SnatchBot?

The platform is very intuitive, one can really build a chatbot in 5 clicks, especially if using the templates from the Store. And beyond that, if one wants to create something truly personalized, there are all the tools one could imagine for a chatbot, including natural language processing, it's great! But well, the best part of all this is that it's free :) Review collected by and hosted on G2.com.

What do you dislike about SnatchBot?

Maybe the platform seems super simple to use to me because I am a developer, I think the advanced tools can take a little time to get the hang of, but the tutorials are cool at that level, they explain everything clearly if you take the time to read them. But given the power of the tools offered, it's also normal that it doesn't happen in 5 minutes! Review collected by and hosted on G2.com.

Recommendations to others considering SnatchBot:

If you are looking for a platform that offers the very best in chatbots (machine learning, natural language processing) it's perfect, they regularly update the site with new tools. No need to prefer a paid solution, everything is already here, and truly of professional quality. The support is great too, very responsive and the platform in general is well designed to be intuitive, educational, and even fun! Review collected by and hosted on G2.com.

What problems is SnatchBot solving and how is that benefiting you?

I am a webmaster for different organizations (newspapers, associations, festivals...), for which I offer the option to put a chatbot on their FB page and on their website. Those who have chosen this are delighted! An easy job on my side, but there you go, super effective! Review collected by and hosted on G2.com.

Oisin M.
OM
Software Engineer
Computer Software
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about SnatchBot?

Firstly, I like the fact that (unless you want the branding removed) you can build chatbots with this software for free. Secondly, it is extremely intuitive to use the platform and the tutorial guides if you get stuck or want tips are absolutely clear. Thirdly, the depth of features are amazing. Really, you can get the bot to do anything you need it too e.g. process payments, making bookings, send broadcasts and reminders. I like the NLP too. So far their pre-trained NLP models have got the analysis right every time. In theory, I could also train my own NLP model for a specific purpose e.g. to spot attempts to cheat in an educational test bot, but I haven't needed to do so because the pre-trained ones are so good. It's also amazing that the one bot can be launched on various channels like Skype, Messenger, etc. You don't have to build a new bot each time. Review collected by and hosted on G2.com.

What do you dislike about SnatchBot?

There's nothing I dislike. If I were asking for more - which would hardly be fair since I'm using it for free - I'd perhaps want more pre-trained NLP models. Review collected by and hosted on G2.com.

What problems is SnatchBot solving and how is that benefiting you?

I'm leveraging the free SnatchBot platform to provide a cheap chatbot building service. In this, I've come across dozens of business challenges. Most are about user engagement. Many clients want to reach out to potential customers in various social media channels, rather than rely on being discovered via web searches. The fact that I can quickly launch the bot on all their main channels is a really big plus and allows me to keep my own prices down. Review collected by and hosted on G2.com.

JL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about SnatchBot?

Codeless chatbot design, graphical interface is excellent and no coding required. Cool conversational interface with our web app. The bot has been working great but adding more complexity according to needs is not difficult, seems that the conversation flow design can scale quite nicely. Starting off with a pre-built template made our life much more easy. Amazing fast support and transparency from the SnatchBot team, especially Conor! Review collected by and hosted on G2.com.

What do you dislike about SnatchBot?

Just cant wait to see the platform available in other languages. So far, it is only available in French, Chinese and English... Review collected by and hosted on G2.com.

Recommendations to others considering SnatchBot:

The SnatchBot platform is intuitive, has all the required tools and "REAL" artificial intelligence capabilities to help companies answer the most crucial connections to a real digital customer experience.

SnatchBot proprietary NLP and Machine Capabilities has surprised my IT team and include more than 100 languages which , for us, has made a big difference when your clients trade around the globe! Review collected by and hosted on G2.com.

What problems is SnatchBot solving and how is that benefiting you?

SnatchBot has helped us to build the best possible messaging experience while increasing our customer engagement. In parallel to this, the SnatchBot platform allowed to boost operations and influence our sales tremendously. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SnatchBot?

I like that it is free and easy to use. Doesnt seem to have any hidden fees which is awesome! The build works on all platforms. Easy for beginners to use. Review collected by and hosted on G2.com.

What do you dislike about SnatchBot?

The first thing I found to be absolutely annoying (all be it fairly minor) was that the tab to select your language is in an unconvinient place. Its located about halfway down the screen on the right side. While not terribly intrusive on a traditional comouter, it is completely in the way whenon a smaller screen like mobile device or tablet. It would be nice if it could be moved wherever you wantd it. Review collected by and hosted on G2.com.

Recommendations to others considering SnatchBot:

Don’t be afraid to reach out for support. While easy to use, if you don’t have any experience with this kind of program it can be easy to be confused. By all accounts, support is responsive and fast. Don’t be afraid to use it. Review collected by and hosted on G2.com.

What problems is SnatchBot solving and how is that benefiting you?

I hàve created this chat ot for use with my small silk art business. Im hoping it will help give people the ability to ask frequently asked questions without tying up my email or phone. Since it is a one woman business, its often hard to keep up with the routine questions that could be answered if people looked further into my business site. Review collected by and hosted on G2.com.