--- title: Smith.ai Virtual Receptionists Reviews meta_title: 'Smith.ai Virtual Receptionists Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 73 reviews by the users' company size, role or industry to find out how Smith.ai Virtual Receptionists works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 73 scale: '5' date_modified: '2026-07-12' parent_category: name: Business Services url: https://www.g2.com/categories/business-services --- # Smith.ai Virtual Receptionists Reviews **Vendor:** Smith.ai **Category:** [Virtual Receptionist Services Providers](https://www.g2.com/categories/virtual-receptionist-services) **Average Rating:** 4.9/5.0 **Total Reviews:** 73 ## About Smith.ai Virtual Receptionists Smith.ai offers superior call answering and intake services for businesses of all sizes. Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month and include free spam blocking, plus a risk-free 30-day, money-back guarantee. We also offer AI Receptionist, our AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available as backup, for escalations and more complex calls. AI Receptionist plans start at $95/month. With 7,000+ integrations, including Clio, MyCase, HouseCall Pro, Service Titan, LawPay, and Calendly, plus Zapier and Make, conversations are synced with your systems in real-time. With Smith.ai, businesses can automatically record their inbound and outbound calls so they never miss what their customers have to say. These calls will also be transcribed with personally identifiable information (PII) — such as credit card and Social Security numbers — automatically redacted so businesses can review calls by searching for specific keywords. Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently. ## Smith.ai Virtual Receptionists Reviews ### 1. Smith.ai has been very helpful to our law firm! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai has helped us manage our call levels as well as our timeliness in getting back to our clients. **What do you like best about Smith.ai Virtual Receptionists?** Smith.ai has allowed us to tailor our virtual receptionist service and has provided our clients with a fast and easy process to contact our firm for all of their needs. The Smith.ai team has been extremely helpful and very responsive. **What do you dislike about Smith.ai Virtual Receptionists?** The only dislike we originally had was with the chat service. We felt it was not personal enough. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Our calls are returned and answered in a timely manner now. It is easier to keep track of all of the call logs. We have seen great communication improvement with our clients. **Official Response from Maddy Martin:** > Thank you for your review! We're happy to manage your calls and provide timely responses to your clients. ### 2. Exceeds expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** As a solo, I rely on smith.ai to process payments, control my calendar and scheduling. They have really done a great job since we started accepting cases again. I recommend them. **What do you like best about Smith.ai Virtual Receptionists?** Their willingness to adapt and amend instructions to reflect what the firm and our clients need. **What do you dislike about Smith.ai Virtual Receptionists?** The learning curve for their new agents after the COVID lockdown period. It was tough getting everything back on track and the instructions interpreted properly by the new agents. Everything is back on track, however. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Intake, lead conversion, payment processing, scheduling and calendar management. My clients are happier and easier to manage, payments are made on time and my business has become more streamlined. **Official Response from Maddy Martin:** > Thank you for your review! We're happy to help your solo practice with scheduling appointments to ensure your captured leads are being converted into new clients! ### 3. Exceptional Service **Rating:** 5.0/5.0 stars **Reviewed by:** Louis D. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Handling incoming calls from prospective and current clients. **What do you like best about Smith.ai Virtual Receptionists?** That they treat callers with compassion and respect, and are attentive to the many ways callers can present their legal issues. **What do you dislike about Smith.ai Virtual Receptionists?** Nothing - I've been using them for years! **Recommendations to others considering Smith.ai Virtual Receptionists:** In my experience, they are the best virtual receptionist service. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** They handle my incoming calls so I don't have to, and allow me to save on the cost of a full-time receptionist. **Official Response from Maddy Martin:** > Thank you, Louis! We're more than happy to handle your incoming calls with leads and clients with respect and compassion when discussing sensitive legal issues. ### 4. An invaluable business service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer M. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith handles my call flow as a reception service. **What do you like best about Smith.ai Virtual Receptionists?** I love their attention to detail and payment flexibility. As a small business owner it feels hard to find services that will nurture your business relationships like you do, and I feel that I’ve found that with Smith. Their payment flexibility has allowed me to have access to a service that I would not have been able to obtain in a one lump sum payment. **What do you dislike about Smith.ai Virtual Receptionists?** There isn’t a lot wrong, but one minor improvement would be the length of time it takes to answer some calls. **Recommendations to others considering Smith.ai Virtual Receptionists:** Do the free trial, load the team up with specific instructions, and see the results. If you have high volume, I think you’ll find the time savings is worth it. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I have heavy call volume which would tie up way too much of my time. Smith leaves me open to perform work for clients, while handling the scheduling of all my clients and potential clients for calls on my calendar. Further, smith can handle a detailed series of instructions, so I’ve been able to weed out any potential customers who don’t fit our service offerings, meaning that by the time I am talking with someone, I have a real potential of making money. **Official Response from Maddy Martin:** > Thank you Jennifer! We're happy to handle your heavy call volume and schedule to let you focus on working for your clients. ### 5. A great addition to my firm. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2021 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith AI is an integral part of my intake process, making it easier to screen clients. **What do you like best about Smith.ai Virtual Receptionists?** They answer the calls quickly and get the information we need. **What do you dislike about Smith.ai Virtual Receptionists?** It is a different person answering each call. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I have someone available to answer the calls at all hours. **Official Response from Maddy Martin:** > Thank you for your review! We're more than happy to quickly answer your calls and be an integral contributor to your intake process! ### 6. Smith is a Life-Saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Maria N. J. | Law Offices of Maria N. Jonsson, Trusts & Estates, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Provide LIVE receptionist assistance during SHUTDOWN of my Office and office front desk. Keep my business "OPEN". **What do you like best about Smith.ai Virtual Receptionists?** Extremely well trained and very professional and courteous when handling calls. Ability to SCHEDULE APPOINTMENTS directly on my calendar. Very Email summaries of each call, so that I am fully prepared prior to the appointment. Extreme flexibility in revising the SCRIPT - I have made countless changes, and they are always very quick to implement it. **What do you dislike about Smith.ai Virtual Receptionists?** there isn't anything that I can think of that I dislike about Smith. They are fantastic. **Recommendations to others considering Smith.ai Virtual Receptionists:** Take advantage of the free demo offered, you won't look back. The cost of this service is well worth the value it will add to your organization, and to the efficiency and automation of your operations. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Live Phone Assistance. Charge are per call, not per minute. No charges for spam calls. Calendaring appointments (this is huge!). Detailed info about each call, so I am not blindsided at the appointment. Great flexibility in changing the SCRIPT. Availability during extended hours. **Official Response from Maddy Martin:** > Thanks Maria! We're happy to be helping you stay open and grow your business. ### 7. Hands down, the best VR out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan A. | Lawyer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai answers calls for me, schedules appointments and puts client contact information into my client management system. They offer many more services, like collecting payments, confirming appointments, etc., which I do not use at this time, but it is great to know that they offer these services so I can use them as my business grows. **What do you like best about Smith.ai Virtual Receptionists?** I love that they are available during full-time business hours, but I am only paying as the calls come in. This is so much more cost effective than having a full-time receptionist when I do not have a need for a full-time receptionist. Also, given that my name is Ryan, but I am female, most other VRs will accidentally refer to me as a "he" when people call in, even if they have measures in place to avoid that. Smith.ai has NEVER messed that up and always knows that I am a female. This may not seem like a big deal to most, but it is to me. It just confirms the professionalism of Smith.ai as well as reflects nicely on my firm. **What do you dislike about Smith.ai Virtual Receptionists?** I can honestly say there is nothing I dislike about Smith.ai. I have used other VRs before and always had some issues, but Smith.ai runs a tight ship and really has their processes and procedures hammered out. **Recommendations to others considering Smith.ai Virtual Receptionists:** I have used other VRs and none have been a well oiled machine, with as many capabilities, as Smith.ai. They establish your SOPs up front when you are setting up your service with them. They are extremely detailed, which makes their service impeccable. Also, as adjustments need to be made to SOPs, they get them done quickly. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Not having to schedule my own appointments saves me tons of time. They also know which calls to transfer to me and which calls they should handle on their own. It save so much of my time and energy. **Official Response from Maddy Martin:** > Thank you Ryan! We're happy you've had a good experience and hope our new 24/7 service will help even more! ### 8. Smith.ai is the best receptionist my law firm has hired! **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany L. | Managing Member / Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Outsourcing receptionist services to Smith.ai has been a great decision for my law firm. They're professional, courteous, responsive and quick to adapt to changing needs. I wish I'd hired them sooner. **What do you like best about Smith.ai Virtual Receptionists?** It's great to have Smith.ai act as a gatekeeper for phone calls so that my team can stay productive working on projects without being interrupted by phone calls all day. **What do you dislike about Smith.ai Virtual Receptionists?** I don't have any complaints about Smith.ai. **Recommendations to others considering Smith.ai Virtual Receptionists:** Stop thinking about it and hire them! **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Outsourcing receptionist services to Smith.ai is helping my team work more productively because we aren't interrupted by phone calls. I love that they apply practical experience and common sense to block spam callers, take messages, schedule consults on my online calendar, or forward directly to the appropriate employee. **Official Response from Maddy Martin:** > Thanks Brittany! Now that we're 24/7 we'll be able to serve as that gatekeeper day-and-night. ### 9. One of the best business decisions I’ve made! **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai receptionists handle all of my incoming phone calls. Of most important, they are the first person potential clients speak to and represent my firm very well. They do a great job of nurturing my leads for me. **What do you like best about Smith.ai Virtual Receptionists?** That they make outgoing calls as directed. It saves me lots of time. **What do you dislike about Smith.ai Virtual Receptionists?** Honestly, I have no dislikes this far! I dislike that I didn’t try them sooner. **Recommendations to others considering Smith.ai Virtual Receptionists:** I cannot overstate how great a service Smith.ai provides. Each receptionist that has answered my calls has been extremely professional. Not one client or potential client has been able to tell that the receptionist is not in house. They act surprised when I tell them. 10/10 recommend Smith.ai. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I’m having Smith.ai do random case updates to clients. It keeps them happy and saves me time. **Official Response from Maddy Martin:** > Thank you Olivia! Our team of trained professionals are happy to nurture your leads and help convert them into new clients. ### 10. Satisifed Smith.ai Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Tycha K. | Managing Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai serves as my firm's virtual receptionist. **What do you like best about Smith.ai Virtual Receptionists?** Smith.ai is reliable and answers my firm's overflow calls. I love that I immediately obtain a summary of the call, Smith.ai schedules appointments, and completes an intake form that is connected to my case management system. **What do you dislike about Smith.ai Virtual Receptionists?** There are other options that are less expensive, but Smith.ai does an outstanding job. You get what you pay for. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Smith.ai allows us to have an improved intake system. **Official Response from Maddy Martin:** > Thank you Tycha! We're happy to hear that your intake system has improved since using Smith.ai. ### 11. Smith AI is AWESOME! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole H. | L, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith A.I. has been an incredible tool in expanding my firm. It has given me the freedom to work remotely so that I can spend time with my family, and given me the ability to ensure that we never miss a telephone call and ability to convert a lead into a client. The virtual receptionist service works well with the Keypad service and we couldn't be happier! **What do you like best about Smith.ai Virtual Receptionists?** Smith AI quickly adapts to the needs of my business **What do you dislike about Smith.ai Virtual Receptionists?** It would be helpful if they sold telephones with their Keypad service **Recommendations to others considering Smith.ai Virtual Receptionists:** Think about the cost of what the virtual receptionist at Smith can do versus paying someone to sit in your office to do the same thing. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Consultation scheduling, payment collection, having a phone buffer. **Official Response from Maddy Martin:** > Thank you Nicole! We're happy to have helped provide you the freedom to work remotely and balance between your work and family. ### 12. Great Asset to my Small Legal Practice **Rating:** 5.0/5.0 stars **Reviewed by:** Amy F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai answers my incoming phone calls and schedules clients for appointments. Smith.ai staff also make outbound calls for me when needed. In addition, they add leads to my Clio workflow to ease my client intake process. **What do you like best about Smith.ai Virtual Receptionists?** The Professionalism of the staff has always been great. Very responsive on meeting new needs for my client intake. **What do you dislike about Smith.ai Virtual Receptionists?** Sometimes receptionists miss collecting needed information, however, when this is done they are willing to contact the lead and obtain that information. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Smith.ai helps me solve some of my efficiency problems. Not having to answer and schedule clients opens me up to the work I want to do. It has given me more time, and helped me be more productive. **Official Response from Maddy Martin:** > Thank you Amy! We're happy to increase your efficiency to better serve your clients by handling your calls and scheduling. ### 13. Phenomenal!! Customer service!! **Rating:** 5.0/5.0 stars **Reviewed by:** Yolanda N. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Radio & TV Entertainment Am/ FM Podcast show team really appreciates Smith.ai's professional customer service. They always report and answer client calls promptly. Our clients have only great things to say about Smith.ai's receptionist. Very reliable virtual receptionist service with phenomenal service features. Highly recommend Smith.ai!! **What do you like best about Smith.ai Virtual Receptionists?** Smith.ai's professional customer service. They always report and answer client calls promptl **What do you dislike about Smith.ai Virtual Receptionists?** Their is nothing I dislike about the services provided by smith.ai. **Recommendations to others considering Smith.ai Virtual Receptionists:** Highly recommend smith.ai the best virtual receptionist service #1 **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** We see the Benegits of Smith.ai's professional customer service. They always report and answer client calls promptl No problems all **Official Response from Maddy Martin:** > Thank you Yolanda! We're happy to be working with your team to ensure your calls are always answered promptly. ### 14. Good experience , fair pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Carol O'Connor C. | Attorney & Owner, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** They answer calls for my law firm and either take messages or put the calls through, depending on my specific instructions. **What do you like best about Smith.ai Virtual Receptionists?** Not having to answer my own calls while I am busy working, and having the calls emailed and texted straight to me **What do you dislike about Smith.ai Virtual Receptionists?** Sometimes they forget to ask how people heard about me **Recommendations to others considering Smith.ai Virtual Receptionists:** Definitely a good service **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I save time by not having to answer my calls and save money by not having to hire a full time receptionist. It also cuts down on distractions throughout my day. **Official Response from Maddy Martin:** > Thank you Carol! Our trained professionals are happy to handle your calls to let you focus on working with no unnecessary distractions. ### 15. Professional Virtual Receptionist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** We've been using Smith.ai as our virtual receptionist for over a year now. The employees are professional and we have had no complaints from our clients. We appreciate their competitive pricing, especially not being charged for solicitations/spam calls. Would recommend their services. **What do you like best about Smith.ai Virtual Receptionists?** Competitive pricing and not being charged for solicitations/spam calls **What do you dislike about Smith.ai Virtual Receptionists?** The same people aren't answering your calls. It varies. Previously, all questions went to a general support email address, but now we have the option of a personal account manager. So that's been remedied. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Not having to screen our own calls has been the biggest benefit. **Official Response from Maddy Martin:** > Thank you! We're glad you're enjoying the additional support of your Account Manager. ### 16. Already recommending to friends **Rating:** 5.0/5.0 stars **Reviewed by:** Jake C. | Adviser, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Virtual receptionist for my small law firm **What do you like best about Smith.ai Virtual Receptionists?** Saves me hours of time by avoiding interruptions without losing potential clients **What do you dislike about Smith.ai Virtual Receptionists?** Struggle with converting time zones into Arizona where I work. **Recommendations to others considering Smith.ai Virtual Receptionists:** Use the free trial and you will be impressed. A good group to work with **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Distraction and dealing with vendors, advertisers and marketers (spam calls) **Official Response from Maddy Martin:** > Thank you Jake! We're happy to filter out your spam calls to let you focus on converting leads into new clients. ### 17. Smith.ai is great. Exceptional customer service and very professional. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** They answer my phone is a very professional manner. **What do you like best about Smith.ai Virtual Receptionists?** They have great Customer service and answer the phones in a professional and courteous manner. **What do you dislike about Smith.ai Virtual Receptionists?** I love the service and I haven’t had any problems. **Recommendations to others considering Smith.ai Virtual Receptionists:** Highly recommend **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Answer my phone and help with customer intake. **Official Response from Maddy Martin:** > Thank you Scott! We're happy you've enjoyed our professional service and recommend us. ### 18. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** John R. S. | Co-Chair, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2019 **Describe the project or task Smith.ai Virtual Receptionists helped with:** I've been using Smith to answer the phones for my law firm. **What do you like best about Smith.ai Virtual Receptionists?** I know that I’ve got someone ready to answer calls for me during the day and get the right information from my clients for me. They also help by blocking the calls I shouldn’t receive (like telemarketers and spam), and then they don’t charge me for those calls. The flat-rate pricing is great–I’m not worried about getting a surprise bill from them. I know what to expect each month. Maddy & the team have been great at getting things set up. Beyond that, they’ve spent hours helped me work on my call structure so that it works better for me, my staff, and my clients. What other service will offer that support? **What do you dislike about Smith.ai Virtual Receptionists?** There are times that call volume is up and they don’t get right to the call. This is frustrating, but it’s a reality of all business–we get swamped sometimes. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I don't have to answer every call that comes in. **Official Response from Maddy Martin:** > Thank you John! We're always adding new receptionists to help ease call volume. Don't forget we offer live chat as well if you'd like to offer both current and prospective clients an alternative way of reaching out. Best, Maddy, Smith.ai Team ### 19. Quality virtual receptionists at affordable price **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan L. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2019 **Describe the project or task Smith.ai Virtual Receptionists helped with:** At our law office, we have Smith.ai handle incoming calls from potential clients and existing clients. **What do you like best about Smith.ai Virtual Receptionists?** Smith's receptionists are great and can follow very detailed instructions--including taking down quick intake information for potential clients, imputting info into our practice management system, etc. It's also very easy to work with the receptionists to have them follow up with calls or change their procedures. For example, you just send them an email when you want them to route calls differently, or when someone is going to be out of the office. **What do you dislike about Smith.ai Virtual Receptionists?** They charge by the call, so sometimes a client will call in 3 or 4 times and have short conversations and we'll get charged for each one. Overall the pricing is competitive so it's not terrible. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Smith permits us to provide live answering to potential clients and clients without employing a receptionist. The clients enjoy a better level of service and it frees us up to focus on working our cases. We also use Smith receptionists to follow up with clients, remind them of appointments, and make simple outbound calls. **Official Response from Maddy Martin:** > Thank you Ryan! We're happy to handle your inbound and outbound calls to let you focus on working your current cases. ### 20. Incredibly helpful service & very easy to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2020 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Smith.ai receptionists are my main answering service, answering all initial calls placed to my law firm. **What do you like best about Smith.ai Virtual Receptionists?** The receptionists are very professional and provide thorough and timely messages. I've had compliments from colleagues about how great my receptionist is. The staff at Smith.ai is quick to respond to my emails and has been very pleasant to work with. **What do you dislike about Smith.ai Virtual Receptionists?** I have no complaints so far - I've been very happy. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** I'm a one-person shop at this point, so it's wonderful to have someone professional answering my phone. I'm sure I would have missed new leads without Smith.ai. **Official Response from Maddy Martin:** > Thank you! We're happy to serve as your firm's first point of contact and capture new leads. ### 21. Part of our team **Rating:** 5.0/5.0 stars **Reviewed by:** Justin M. | Partner/Shareholder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2019 **Describe the project or task Smith.ai Virtual Receptionists helped with:** We use Smith.ai for our law firm's receptionist. **What do you like best about Smith.ai Virtual Receptionists?** I love that they integrate so we'll with our practice - they integrate with our CRM, send call summaries after every call, and give us a daily summary at the close of every day showing all calls in and their summaries. **What do you dislike about Smith.ai Virtual Receptionists?** The only issue I had in the beginning is getting our intake script synced up with theirs. That was to be expected though, and we are running smoothly now. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Having someone available to answer our phones every time someone calls, without having to worry about an individual receptionist being away from their desk or missing a call. **Official Response from Maddy Martin:** > Thank you Justin! Our team of trained professionals are happy to provide detailed call summaries to help maximize lead conversion. ### 22. It has been wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2019 **Describe the project or task Smith.ai Virtual Receptionists helped with:** To field calls of potential clients, current clients, colleagues, etc **What do you like best about Smith.ai Virtual Receptionists?** The professionalism and time saving the service has provided. **What do you dislike about Smith.ai Virtual Receptionists?** The cost. They charge per call and often the potential client calls are too short. They also charge more for integration with legal software and completing intake. **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** Has saved me ample time. Rather than fielding calls I can focus on my practice and growing it. **Official Response from Maddy Martin:** > Thank you Colleen! We're happy to handle your calls to let you focus on growing your practice. ### 23. Best first employee **Rating:** 5.0/5.0 stars **Reviewed by:** Bonnie G. | Founding Attorney, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2019 **Describe the project or task Smith.ai Virtual Receptionists helped with:** Scheduling appointments, taking payment, taking detailed messages **What do you like best about Smith.ai Virtual Receptionists?** The fact that no call gets missed and the ROI is high **What do you dislike about Smith.ai Virtual Receptionists?** Price is expensive on a per call basis as compared to an hourly employee who would take calls **Recommendations to others considering Smith.ai Virtual Receptionists:** Already have! **What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you?** They are my front line intake and I wouldn't have half the business I do without them. **Official Response from Maddy Martin:** > Thanks Bonnie! We love working with you and are always working to expand our virtual receptionist, live chat and AI chatbot services to offer even better coverage. Check out our expanded 24/5 live chat hours if you haven't already! Best, Maddy, Smith.ai Team ## Smith.ai Virtual Receptionists Discussions - [How does this benefit my business?](https://www.g2.com/discussions/how-does-this-benefit-my-business) - 2 comments, 1 upvote - [What if I don't need 24/7 answering?](https://www.g2.com/discussions/what-if-i-don-t-need-24-7-answering-25e29d77-14b8-436f-85f8-148ab9f78cdf) - 1 comment, 1 upvote - [Do you offer discounts?](https://www.g2.com/discussions/do-you-offer-discounts) - 1 comment, 1 upvote - [Do I need to sign a contract?](https://www.g2.com/discussions/do-i-need-to-sign-a-contract) - 1 comment, 1 upvote - [Can I change my plan?](https://www.g2.com/discussions/can-i-change-my-plan-b8fb3003-4d72-4335-bed7-99e42c800884) - 1 comment, 1 upvote - [View Smith.ai Virtual Receptionists pricing details and edition comparison](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+03%3A51%3A22+-0500&secure%5Bsession_id%5D=cacbbc6b-619c-4b92-ba0b-97aa5e917cc4&secure%5Btoken%5D=df0c05b94b1122468c550fe0f0f4fb0e4ffa172d262fbfaa00f3272d8d6b03cb&format=llm_user) ## Smith.ai Virtual Receptionists Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Smith.ai Virtual Receptionists Alternatives - [AnswerConnect](https://www.g2.com/products/answerconnect/reviews) - 4.5/5.0 (23 reviews) - [Ruby Receptionists](https://www.g2.com/products/ruby-receptionists/reviews) - 3.8/5.0 (12 reviews) - [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews) - 4.6/5.0 (27 reviews)