![Belinda K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Belinda K.") BK Belinda K. Practice Manager Small-Business (50 or fewer emp.) 9/12/2024 More Options - - [Respond as Smith.ai Virtual Receptionists](https://www.g2.com/survey_responses/smith-ai-virtual-receptionists-review-10242603/official_response/new) "Knowledgeable partners for your business" 4.5/5 What do you like best about Smith.ai Virtual Receptionists? The best feature that we've noticed so far about Smith.ai is the communication. They are completely transparent, detailed, and straightforward in all interactions. This has been the case from our onboarding specialist Daniel, to our account executive Andrew, and the miscellaneous support staff with whom I've also had the pleasure of corresponding. They are always very prompt in their response. It's also clear that they not only communicate well with their clients, but they communicate well internally. Review collected by and hosted on G2.com. What do you dislike about Smith.ai Virtual Receptionists? So far we haven't run into much to dislike. I anticipate there could be bumps in the road in the future as that's how life goes, but I have trust in the organization (based on my experience so far) that we'll be able to resolve any issues that arise. Review collected by and hosted on G2.com. What problems is Smith.ai Virtual Receptionists solving and how is that benefiting you? We have worked with several answering services in the past but were never able to find the right fit of both quality reps answering our phones and no missed calls. It seemed as though if you went with a bigger service who wouldn't miss a call, you lost a lot of that consideration for the person who was on the phone. The focus was more on quantity, not quality. Then when we moved to another service who was able to provide high quality interactions, we had missed calls. We are newer to Smith.ai but I have a lot of confidence that we found the right balance here. So far, no missed calls at all, and our clients have been happy with the service. Additionally, they are able to leverage the use of tech to really enhance the service we receive. They communicate seamlessly through email alerts, a virtual dashboard, and are always prompt to respond to any questions. We also are receiving a lot more detailed service from Smith.ai than we've ever had before. For example, we are able to define a list of contacts that will always bypass the answering service. So if a family member calls, we aren't charged for that interaction. That's a nice feature that shows they've poured a lot of consideration and effort into their setup. Review collected by and hosted on G2.com. Show More Rating Updated (4/30/2025) Validated ReviewerSource: Organic See what 73 reviewers think of Smith.ai Virtual Receptionists 4.9 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews)