Top Rated Smith.ai Live Chat Alternatives
We wanted potential clients to be able to interact with us however they want to make it as convenient as possible to work with us. adding chat was a natural next step. We were already using Smith's Receptionist services, which gave me the comfort that the quality of people answering chats would be professional, consistently polite and knowledgeable. We get an email with the full text of the chat so we know everything that has been communicated by the prospective client already so we don't ask them the same questions over again. Review collected by and hosted on G2.com.
Extremely easy to deploy - Smith.ai provided a small code snippet to add to our page and we were live. Also, the quality of responses and client engagement is great, it is clear the client is chatting with a real person and not an automated bot. Review collected by and hosted on G2.com.
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Smith.ai Live Chat Review
20 out of 21 Total Reviews for Smith.ai Live Chat
Overall Review Sentiment for Smith.ai Live Chat
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Smith.ai I like it because it's a live chat on my website to improve customer service and engagement. With chat, my clients can easily and quickly communicate with my business in real time, which helps me provide immediate assistance and respond to their requests. Review collected by and hosted on G2.com.
However Smith.ai live chat is a great tool, but there are some areas for improvements. I didn't like this confusion, for example, some chatbot answers are not related to the client's question. Review collected by and hosted on G2.com.
Smith.ai the benefit of live chat was a great solution for my business, and it helped me improve customer service and increase revenue. Review collected by and hosted on G2.com.
Chat is not bad but chat agents can't answer some of my clients ' technical questions it would be nice to sort out this error Review collected by and hosted on G2.com.
Smith ai incorporated live chat into our online lead generation website. Review collected by and hosted on G2.com.
1. It's functional
2. The live chat receptionists are beyond excellent and don't make mistakes. Review collected by and hosted on G2.com.
We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Review collected by and hosted on G2.com.
Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads. Review collected by and hosted on G2.com.
I’ve used smith.ai receptionist services, and the Live Chat was a no brainer for me. The live chat receptionists interact in real time with website visitors in the same way he or she would interact on a live phone call. I’ve received great leads from the service. I think it’s important to meet leads where they are, and they now expect live chat. Review collected by and hosted on G2.com.
I don't miss leads who are ready to convert when on the website. Review collected by and hosted on G2.com.
Smith.ai has been fantastic with assisting with new and current clients. Our firm has been able to streamline many of our practices and grow due to Smith.ai's assistance with lead management. Review collected by and hosted on G2.com.
The best part of Smith.ai is the fact that our clients can reach someone 24/7 via chat or phone. This has increased our clients' satisfaction with our firm and services. Review collected by and hosted on G2.com.
Smith Chat is a great and very convenient avenue for website visitors to get in touch effortlessly without calling or emailing me. The Chat service literally adds an average of 25% additional Leads each month for my law firm. It is very customizable to fit with your brand, as well as to design the right Q&A to afford an easy access for site visitors to share their legal needs. Review collected by and hosted on G2.com.
The Chat creates an instant email with the visitor's contact info so we can immediately follow up on the Lead. I like the feature to ask "HOW do you prefer to be contacted" -so the follow up on our part is most welcome by the visitor. Review collected by and hosted on G2.com.
They answer phones for our law firm 24/7. We've been able to ensure all clients and potential clients can speak to a live person at any time during Covid-19. They also schedule meetings, complete intakes for us and collect payments over the phone. Review collected by and hosted on G2.com.
Staff is really responsive to our requests. Clients are impressed by the professional staff. Prices are great for the services they provide. Everything is so easy to use and set up. We've tried other answering services in the past and found the professionalism and responsiveness was lacking. Review collected by and hosted on G2.com.
I’ve been a customer of Smith’s for over two years now. I’ve used their online chat service which are excellent and continue to use the following: they answer calls, schedule new clients, follow up on leads and more! Review collected by and hosted on G2.com.
I love that Smith will answer calls and input information directly into my intake that syncs to my CRM. I also love that they never get information from leads wrong (something my old service did often). Review collected by and hosted on G2.com.
