# Smith.ai AI Receptionist Reviews **Vendor:** Smith.ai **Category:** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) **Average Rating:** 4.7/5.0 **Total Reviews:** 21 ## About Smith.ai AI Receptionist AI Receptionist is a sophisticated AI-powered call answering and intake solution supported by expert human agents. It helps businesses of all sizes manage client engagement, offering a modernized approach to traditional receptionist services. Designed for growing companies seeking faster lead response and better client interaction across industries, AI Receptionist from Smith.ai ensures every caller — new or returning — gets prompt, professional attention. AI Receptionist answers calls 24/7 with 99.95%+ uptime, using a natural voice and minimal latency. It handles screening, lead qualification, and intake while human receptionists stand by for escalations or complex requests. This hybrid model delivers AI efficiency with seamless human backup. AI Receptionist comes with custom call-handling playbooks that are tailored to adapt and align with your workflows. These playbooks ensure each interaction reflects your brand’s voice, values, and quality standards. Our integration ecosystem includes over 7,000 platforms — like HouseCall Pro, ServiceTitan, MyCase, and HubSpot — so call data flows directly into your CRM, scheduling software, and other tools. This unified setup centralizes operations and reporting across your business locations. The AI Receptionist dashboard provides real-time insights into call activity, with detailed summaries, recordings, and transcripts to help businesses monitor performance and make data-driven decisions. With pricing starting at $95.00/month and a risk-free 30-day money-back guarantee, AI Receptionist offers growing businesses a powerful, cost-effective way to handle every call scenario with unmatched agility. ## Smith.ai AI Receptionist Reviews ### 1. Efficient Call Screening and Seamless AI-to-Human Transitions **Rating:** 4.5/5.0 stars **Reviewed by:** Cenmar F. | President & General Managet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Smith.ai AI Receptionist?** We appreciate how efficiently Smith.ai filters out solicitors. It is also very effective at determining whether a caller is a genuine customer prospect or simply someone browsing. Most of the time, the transition between the AI receptionist and the live operator is handled smoothly. **What do you dislike about Smith.ai AI Receptionist?** A small number of callers are put off when they realize an AI receptionist is handling their call. This reaction isn't related to how the Smith.ai receptionist actually handles the conversation; rather, it stems from some people simply not being comfortable with the technology itself. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** We consider Smith.AI to be our primary tool for qualifying potential new customers. The service integration with our online scheduling system, combined with the presence of live operators who can complete calls and add a personal touch to each conversation, makes this service truly invaluable to us. Since we implemented Smith.ai, we no longer worried about the performance ups and downs of traditional live operator services. Smith.ai provides a consistent and professional experience to new and existing customers alike at the right price. **Official Response from Maddy Martin:** > Thanks for the great review, Cenmar! We’re glad AI Receptionist is helping you cut through solicitors and qualify real prospects. That mix of efficient AI call screening, smooth handoffs to human receptionists when needed, and scheduling integration is exactly what most of our clients appreciate the most. Consistency matters, and we’re happy to hear the experience has been steady, professional, and valuable for both new and existing customers. We also appreciate your candid note about some callers’ hesitation around AI. That’s precisely why our AI-led, human-backed model exists — to keep conversations moving forward while preserving that personal touch when it matters most. Thanks again for taking the time to share such detailed feedback on G2. We truly appreciate your trust in Smith.ai and the partnership we’ve built with your team. ### 2. Effortless Call Handling and Clear Summaries Save Me Time **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2025 **What do you like best about Smith.ai AI Receptionist?** Recently we have had an increase in AI robo scam calls. We had a large increase in call volume because of this - Support suggested we move to a higher tier to avoid the overage charges and to work with our phone provider. It's disappointing because this could have been an opportunity for them to not only rectify a bad customer experience but potentially improve the product for others down the line. **What do you dislike about Smith.ai AI Receptionist?** Recently we have had an increase in AI robo scam calls. We had a large increase in call volume because of this - Support suggested we move to a higher tier to avoid the overage charges and to work with our phone provider. It's disappointing because this could have been an opportunity for them to not only rectify a bad customer experience but potentially improve the product for others down the line. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** By answering calls and questions from prospective clients it allows me to focus on the tasks that drive the business forward without getting caught up in all the day to day items. **Official Response from Maddy Martin:** > We love hearing how AI Receptionist is helping you reclaim time during busy days. It’s great to know that the clear call summaries, accurate transcriptions, and capturing of caller preferences are making a real impact in keeping your workflow moving. Thanks as well for the candid note on robocalls and repetitive sales calls. Better categorization of unwanted calls is an ongoing focus of ours, and feedback like this helps us keep improving. We appreciate you sharing your experience and trusting Smith.ai to handle your calls so you can stay focused on what drives your business forward! ### 3. We Love Smith.ai **Rating:** 5.0/5.0 stars **Reviewed by:** Tawnee S. | Retention Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Smith.ai AI Receptionist?** We love Smith.ai! The integration was smooth and the customer care we get for all our needs is beyond next level. We started with one location and a few months ago added another. Everyone is so nice and helpful and touch base with you even when you have not asked. They just like to keep in touch so you know they are there and available. True relationship experts! Thank you for being so easy to work with. Just to mention a few names: Hillary, Jose, and Jennifer and several others. **What do you dislike about Smith.ai AI Receptionist?** Smith.ai is growing and expanding all the time. It would be great if there were more features like expanded text messaging and auto voicemail drops but maybe that is something that will be coming down the line in the future. They are very receptive to needed features. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** Smith.ai ensures that no customer inquiry or lead gets missed. Even after hours or during peak call times by helping us with 24/7 coverage. It filters spam or irrelevant calls, it knows if customers are current or new and provides our scripted messages to that customer type. We often use their live agents as well to confirm information so our customers can still talk to a real person when needed. We use this in our corporate office as well as at our very busy nursery. **Official Response from Maddy Martin:** > We love working with your team, too! Smooth integrations and proactive support are exactly what we aim for, so it’s great to know that the crew is making such an impact. As you mentioned, we're always expanding our features and capabilities, so your requests have been noted. Thanks for trusting Smith.ai to handle your calls with care and consistency! ### 4. Smith.ai stands out for their excellent support and user-friendly platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Smith.ai AI Receptionist?** We’ve had a really positive experience with Smith.ai. The team is incredibly welcoming, polite, and always eager to help. They respond fast, follow up consistently, and truly take the time to understand what you need instead of rushing through support. The platform is also very intuitive and easy to use, which makes managing settings and updates stress-free. Great service all around! **What do you dislike about Smith.ai AI Receptionist?** So far, we didn't had anything to list as bad experience. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** They have been extremely helpful throughout the integration process. Whenever we have questions about the best way to set something up, they are always eager to fully understand our needs and find the right solution. Most importantly, they are very transparent, if something isn’t possible or isn’t available yet, they communicate that clearly and are always open to feedback. **Official Response from Maddy Martin:** > Thanks so much for taking the time to share your experience! It means a lot to hear that our team’s responsiveness, follow-through, and willingness to truly understand your needs have made a difference. That transparency you mentioned is something we care deeply about, especially during setup and integration. Clear expectations and honest communication are how strong partnerships get built. We’re also glad our platform feels intuitive and easy to manage — less friction there means more time back for your team. Thanks again for the thoughtful feedback and for trusting us with such an important part of your workflow. ### 5. Intuitive, Accurate, and Loved by Callers **Rating:** 5.0/5.0 stars **Reviewed by:** Carol O'Connor C. | Attorney & Owner, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Smith.ai AI Receptionist?** It is very intuitive. I cannot believe how accurate the messages are. I worried that my callers might hate it, but that worry was soon put to rest when people started going out of their way to tell me that they liked it. Messages are delivered to me almost immediately. Good service overall. **What do you dislike about Smith.ai AI Receptionist?** I can't really think of anything negative, to be honest. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** We have an in-house receptionist to handle the phones during business hours but we were missing calls on nights, weekends, and when my receptionist was already on another call. Now, we do not miss any calls because the Smith AI receptionist will notify me immediately and then we can return the calls promptly. **Official Response from Maddy Martin:** > Thanks for sharing this thoughtful review, Carol! It’s great to hear how smooth things have been — from the accuracy to the instant messages — and even better that your clients are responding positively. That kind of feedback says a lot. We’re also glad the after-hours, weekends, and overflow gaps are now handled without any stress on your end. We appreciate you being with us! ### 6. Seamless AI Receptionist That Feels Human **Rating:** 5.0/5.0 stars **Reviewed by:** Fred G. | Sales Partner, Investment Management, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Smith.ai AI Receptionist?** Smith.ai has been a game-changer for our business. The AI receptionist is highly responsive, natural in tone, and integrates perfectly with our workflow. Calls and messages are handled quickly and professionally, giving the impression of a live assistant rather than an AI. I also appreciate the ease of setup, the intuitive dashboard, and the ability to customize scripts to fit our brand voice. Their customer support is outstanding and always willing to help optimize our experience. **What do you dislike about Smith.ai AI Receptionist?** The only limitation I’ve found is that highly nuanced or unusual inquiries may sometimes require human follow-up. However, this is rare, and the team provides great tools to bridge the gap. Pricing can also feel a bit high for smaller businesses, but the value delivered more than justifies the investment. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** Smith.ai has taken a huge burden off our team by handling calls, messages, and scheduling seamlessly. Instead of missing leads or spending hours tied up on the phone, we now have every inquiry answered quickly and professionally. This means fewer missed opportunities, better first impressions with prospects, and more time for our team to focus on core business tasks. The service not only saves us time but also ensures consistency in client communication. **Official Response from Maddy Martin:** > Thank you for sharing your experience, Fred! We’re thrilled that our AI Receptionist helps your business by handling calls seamlessly, integrating smoothly, and reflecting your brand voice. We appreciate your feedback on highly nuanced inquiries, as this helps us map product improvements. We look forward to continuing to support your business. ### 7. Excellent service for a solo medical practice **Rating:** 5.0/5.0 stars **Reviewed by:** Dat C. | Physical therapist and owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Smith.ai AI Receptionist?** They have an excellent AI Receptionist that works well for my solo physical therapy practice. I like that I can program the AI to react differently for FAQs and directions as well as allow a frustrated caller to connect to a real person. **What do you dislike about Smith.ai AI Receptionist?** It picks up much faster then I can, so I will often have to wait for the AI to toggle through it's series of questions before I can try calling a customer back. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** I can spend more time with my patients. I get detailed summaries from perspective new clients and perceptive leads. Saves me a ton of time and need to hire a virtual receptionist. **Official Response from Maddy Martin:** > Thanks for sharing your experience, Dat! It’s great to hear how well AI Receptionist is supporting your practice — especially with FAQs, directions, and giving callers a path to a human when they need it. That kind of flexibility matters in a medical setting. We also appreciate you pointing out the pickup-speed. Our team can walk you through options that may better suit your workflow. Most of all, we’re glad AI Receptionist is giving you more uninterrupted time with patients while still keeping new client inquiries organized and detailed. We look forward to continuing to support your practice. ### 8. Fast Setup and Exceptional Support Make This Service Stand Out **Rating:** 4.5/5.0 stars **Reviewed by:** Valentin R. | Chief Of Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Smith.ai AI Receptionist?** The most important feature is the fast setup of the service and how you can set up exactly what the needs are for your particular business. Set up took less than an hour and their team was extremely helpful. We route all of our calls thru the service and have received positive reviews from our clients. Smith AI surpassed our expectations and we well continue to use in our daily business operations. **What do you dislike about Smith.ai AI Receptionist?** The only downside if it had any would be that I would like a choice of more voices for the service. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** We launched several email campaigns and Smith AI has been key in taking in the influx of call from those campaigns. We have been able to keep track of all our prospects and maintain our service to our current clients. **Official Response from Maddy Martin:** > Thanks for sharing, Valentin! An efficient, helpful setup experience is exactly what we aim for, so it’s great to hear the process felt smooth on your end. We’re also glad your clients are responding well. Thanks for the note about the voice options. This feedback helps us shape what comes next, and our team is always collecting input on where to expand! Most importantly, it’s great to hear AI Receptionist is keeping business steady through high-volume campaign spikes and helping you stay on top of new prospects and current clients alike! ### 9. My experience with Smith.ai has been impressive,enhances customer communication and responsiveness. **Rating:** 5.0/5.0 stars **Reviewed by:** Sam S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Smith.ai AI Receptionist?** What I like best about Smith.ai’s AI Receptionist is how it blends automation + human support — the AI handles routine calls quickly and efficiently, and when something more complex comes in, a live agent steps in. **What do you dislike about Smith.ai AI Receptionist?** sometimes the AI get words or spelling wrong on customers. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** Smith.ai’s AI Receptionist has solved major issues like missed calls, high staffing costs, and inconsistent customer service by providing 24/7 professional call handling, screening, and scheduling. It ensures every lead is captured, filters out spam, and keeps communication consistent while reducing overhead. For me, it’s improved efficiency, saved time, and helped present a more professional image — all while allowing me to focus on running and growing my business. **Official Response from Maddy Martin:** > Thanks for sharing such a thoughtful review, Sam! We're thrilled that our mix of AI and human support is working for your business — that balance is something we take seriously, and it’s nice to know it’s making a difference on your end. We also appreciate you calling out the occasional spelling hiccups. That kind of feedback helps us keep improving, and our team can take a closer look if you ever want to flag specific examples. Most of all, we’re glad AI Receptionist is helping you stay responsive, cut down on missed calls, and keep things running smoothly without extra staffing pressure! We look forward to continuing to support your success. ### 10. Never Miss a Call: 24/7 AI Receptionist Boosts Client Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Smith.ai AI Receptionist?** The Smith.ai AI Receptionist is a cost-effective way to ensure I never miss a call. The service operates 24/7 and integrattes well with my scheduling software... it is great for getting potential clients scheduled with a consultation. **What do you dislike about Smith.ai AI Receptionist?** Some callers react adversely to the AI. I think this is waning as AI answering services have become more maintstream. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** The Smith.ai AI Receptionist has made our operations more efficient. As a small firm, every billable hour is important to us. Thanks to the Smith.ai AI Receptionist, I am able to concentrate on legal work without the distraction of having to answer calls all the time. **Official Response from Maddy Martin:** > We’re happy AI Receptionist is helping you capture every opportunity 24/7 without pulling you away from your legal work. You’re right that comfort with AI is still evolving. As callers become more familiar with the technology, our AI-led, human-backed model is designed to ensure conversations remain professional, approachable, and effective. Thanks for sharing your experience! ### 11. AI Smith Answering Services has been a game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** jofre g. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2025 **What do you like best about Smith.ai AI Receptionist?** AI Smith Answering Services has been a game-changer for our business. Every call is handled professionally, promptly, and with a friendly tone that makes our customers feel valued. They never miss a detail and always pass along accurate messages, saving us time and keeping our operations running smoothly. The team is reliable, easy to work with, and consistently goes above and beyond. Highly recommend their services to any business that wants to improve customer experience and never miss an opportunity. **What do you dislike about Smith.ai AI Receptionist?** I like everything about this services keep them for long time **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** I don’t have to answer my Bussiness calls any more they handle everything for my booking appointments and answering any questions for my customer **Official Response from Maddy Martin:** > We’re thrilled that our AI call answering has been such a game-changer for your business, Jofre! It’s wonderful to know our AI Receptionist is helping your customers feel valued while keeping your operations running smoothly. We love that you’ve found our team reliable and easy to work with — and we’ll keep striving to go above and beyond for you. Thank you for the high recommendation and for trusting us with your calls and bookings! ### 12. AI Receptionist for Real Estate Services **Rating:** 4.5/5.0 stars **Reviewed by:** Tedford A. | Real Estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Smith.ai AI Receptionist?** Handles the front end of our calls well. Allows us to effectively filter out spam and unwanted junk calls. Integrates with our CRM via Zapier and provides helpful email notifications on a timely manner. **What do you dislike about Smith.ai AI Receptionist?** No real downsides after 3 months of us. I need to adjust some prompts to make things a little clearer for AI when narrowing down with caller, but I believe that is more of my setup than AI issue. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** We have a small team, so AI Receptionist allows us to filter our calls better and be more effective with our time with less interruptions. **Official Response from Maddy Martin:** > We’re glad to hear AI Receptionist is helping your team be more efficient, Tedford! Adjusting prompts to your needs is a great way to fine-tune the results you get from AI Receptionist, so we definitely encourage it. Know that our team’s always here if you want tips or help with optimizing your call flows further. Thanks for trusting Smith.ai to handle the front line for your real estate calls! ### 13. Call handling made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Smith.ai AI Receptionist?** I love how Smith.ai lets me filter calls effortlessly—I can choose which callers go straight to voicemail and even mark spam so it never clogs up my phone. We get a lot of spam calls, and this feature makes everything so much easier in the long run. I also really appreciate the call-scheduling feature. It automatically books appointments based on my calendar, so I don’t have to enter anything manually. It saves me a ton of time and ensures I never miss an important call. **What do you dislike about Smith.ai AI Receptionist?** I wish that the summary were consistent some are very detailed and some are not. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** Smith AI is helping me answer all of the calls. Sometimes multiple calls at the same time, so I don't miss anything more calls, equals more reach, equals more closing accounts. **Official Response from Maddy Martin:** > We’re so glad that AI Receptionist has made call handling so much easier for your business and saved you time — especially with spam filtering and scheduling. It’s exciting to know that answering every call is helping you connect with more opportunities and close more accounts. We also greatly appreciate your feedback on call summaries; consistency matters, and our team is always working on improvements. Thanks for trusting us to help your business grow! ### 14. Helps with efficient use of resources **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2025 **What do you like best about Smith.ai AI Receptionist?** We use this service for after hours calls to improve upon the efficiency of voicemail. We like that it blocks spam calls and answers basic questions such as hours of operation and areas of practice. This cuts down on the number of calls the team has to return when the office re-opens. Reading the summary of the call also saves time over listening to a voicemail recording. We also like the option for callers to provide more information via text. **What do you dislike about Smith.ai AI Receptionist?** I would prefer to be able to toggle the service on/off based on hours of the day rather than control that by forwarding our phone line. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** Smith.ai allows my team to more efficiently use their time while making callers feel more valued than voicemail. **Official Response from Maddy Martin:** > Thank you for your review! We’re glad AI Receptionist is helping your team save time, reduce spam, and deliver a better caller experience after hours. We also appreciate your candid feedback about wanting to toggle the service on/off by hours of the day. Feedback like this helps guide our improvements. We look forward to continuing to support your business! ### 15. Smith.ai Frees Up My Time with Helpful Call Summaries **Rating:** 5.0/5.0 stars **Reviewed by:** SHANNON B. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Smith.ai AI Receptionist?** Using Smith.ai frees me up from answering the phone. They give me a summary of the call so I can gather an answer before I contact the customer. **What do you dislike about Smith.ai AI Receptionist?** I'm not sure what my dislike would be for the Service. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** Not answering the spam calls. **Official Response from Maddy Martin:** > Thanks, Shannon! It’s great that you’re getting time back by not having to jump on every call, and that the summaries are helping you follow up with the right info already in hand. We appreciate you being with us! ### 16. Effortless Setup and Management with AI Receptionist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2026 **What do you like best about Smith.ai AI Receptionist?** AI receptionist is extremely easy to setup, manage, and maintain. Smith.ai support is always helpful if/when needed. **What do you dislike about Smith.ai AI Receptionist?** At times the AI receptionist doesn’t get the correct name or contact information of the caller. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** Time efficiency. **Official Response from Maddy Martin:** > Thanks for the thoughtful review — and for calling out both the wins and the areas for improvement. We’re glad AI Receptionist has been easy to set up and manage, and that our support team has been there when you needed them. It's also great to know that our solution has been great for improving efficiency. When it comes to occasional misses on details, that’s something we actively work to tighten up through ongoing product improvements and our AI-led, human-backed approach. Your feedback helps us keep raising the bar! We appreciate you and look forward to continuing to support your business. ### 17. SmithAI is time saving and great for the price. **Rating:** 5.0/5.0 stars **Reviewed by:** Racheal R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Smith.ai AI Receptionist?** The most helpful The most helpful aspect of Smith.ai is its ability to function as a full-time receptionist, eliminating the need for my organization to hire dedicated reception staff. This solution offers significant cost savings and operational efficiency, allowing us to focus on core business functions. **What do you dislike about Smith.ai AI Receptionist?** There is nothing so far that I dislike.. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** This helps save time and not missing new potential clients. **Official Response from Maddy Martin:** > Racheal, thanks so much for sharing your experience with Smith.ai! We love that our AI Receptionist is saving your team both time and money while taking care of the front-line tasks that keep business running smoothly. That's exactly the kind of impact we strive for! We’re thrilled to be a partner in your efficiency and growth. ### 18. Smith.ai has been a fantastic addition for our small business **Rating:** 5.0/5.0 stars **Reviewed by:** Chris A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about Smith.ai AI Receptionist?** Easy on boarding! Great support team! No more spam! **What do you dislike about Smith.ai AI Receptionist?** It seems to be tailored for service-based businesses and not retail based. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** Spam is a big problem and Smith.ai has solved that problem. **Official Response from Maddy Martin:** > Thanks for sharing your experience, Chris! We’re so glad onboarding was smooth, our team’s been supportive, and that spam calls are no longer a headache for your business. Your note about retail use cases is valuable — we’re always working to expand how AI Receptionist supports different business types. We appreciate you trusting us to be part of your business success! ### 19. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Justin S. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Smith.ai AI Receptionist?** Efficient and accurate. Able to also transfer to a human team who are great with our customers. **What do you dislike about Smith.ai AI Receptionist?** Sometimes it's impatient and will interrupt our customers **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** After hours answering service **Official Response from Maddy Martin:** > Thank you for taking the time to share your experience with Smith.ai! We’re glad to hear AI Receptionist has been efficient and accurate — especially for after-hours coverage. We also want to thank you for your candid feedback regarding the moments of interruption. Caller experience is one of our highest priorities, and our team is actively working to eliminate those instances to ensure every interaction feels natural and seamless. We’re grateful to be your partner in providing excellent service to your clients around the clock! ### 20. Wonderful and Easy to Use Product **Rating:** 5.0/5.0 stars **Reviewed by:** Bob B. | Attorney, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Smith.ai AI Receptionist?** Easy to use. Well priced. Sounds great. Bilingual and intelligent. **What do you dislike about Smith.ai AI Receptionist?** Some callers hate it that it's not a real person. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** Bilingual abilities (Spanish) **Official Response from Maddy Martin:** > Thanks for the review, Bob! We’re so glad you’re enjoying how easy and intelligent AI Receptionist is. It's also great that AI Receptionist's bilingual capabilities are helping your business connect with more callers. We completely understand that not everyone’s used to speaking with AI yet, and that’s okay. That’s why our live, human receptionists are available 24/7 to step in whenever a caller prefers a personal touch. Your firm is always covered, no matter who’s on the line. Thanks for sharing your experience with Smith.ai! ### 21. AI is there! **Rating:** 4.0/5.0 stars **Reviewed by:** Eric E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2025 **What do you like best about Smith.ai AI Receptionist?** I never answer my phone anymore and SmithAI deals with all the spam sales calls I get and if a client or prospect calls, they book an appointment. The receptionist says she's AI right away but doesn't really sound like it. Its pretty slick. Customer support is awesome too! **What do you dislike about Smith.ai AI Receptionist?** When I originally singed up, the AI person would ask the caller for all their info and then transfer them to a live person to set an actual meeting... AND they would ask for all the same info again. That annoyed prospects for sure. They don't do that anymore though. Getting to a point where the AI person just books the appointment will make it even smoother. **What problems is Smith.ai AI Receptionist solving and how is that benefiting you?** I don't have to field all the spam calls I get AND they set appointments for prospects. **Official Response from Maddy Martin:** > Thanks for the great review, Eric! We’re glad AI Receptionist is keeping spam calls out of your way and getting real prospects booked so you can focus on other important tasks. We're also thrilled that the AI sounds natural on the call, and that our support team’s been helpful. You’re also right to call out that earlier experience with repeated questions. Feedback like yours helped drive real changes. We’ve since streamlined call flows to reduce redundancy and introduced AI scheduling, so callers can now book directly — without repeating details or needing a handoff — with Calendly! Our continued goal is a smoother experience for your callers. We’re glad that our solution has been beneficial, and we look forward to continuing to support your business. - [View Smith.ai AI Receptionist pricing details and edition comparison](https://www.g2.com/products/smith-ai-ai-receptionist/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+15%3A48%3A04+-0500&secure%5Bsession_id%5D=11be3d60-ac3f-4290-b838-8f77d7e6fecc&secure%5Btoken%5D=5e25d121f9d09d34e6c621f96d8b45782d001ccd2b4f7246d017073e99c2eb1f&format=llm_user) ## Smith.ai AI Receptionist Integrations - [8am MyCase](https://www.g2.com/products/8am-mycase/reviews) - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AppointmentCore](https://www.g2.com/products/appointmentcore/reviews) - [Appointy](https://www.g2.com/products/appointy/reviews) - [Apptoto](https://www.g2.com/products/apptoto/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [CallRail](https://www.g2.com/products/callrail/reviews) - [Clio Grow](https://www.g2.com/products/clio-grow/reviews) - [Clio Manage](https://www.g2.com/products/clio-clio-manage/reviews) - [Filevine](https://www.g2.com/products/filevine/reviews) - [Harmonizely](https://www.g2.com/products/harmonizely/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Lawmatics](https://www.g2.com/products/lawmatics/reviews) - [Lead Docket](https://www.g2.com/products/lead-docket/reviews) - [Make](https://www.g2.com/products/outfit-make/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Schedulista](https://www.g2.com/products/schedulista/reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - [Setmore](https://www.g2.com/products/setmore/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Square Appointments](https://www.g2.com/products/square-appointments/reviews) - [Woven](https://www.g2.com/products/woven/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## Smith.ai AI Receptionist Features **Voice Recognition - AI Voice Assistants** - Voice Recognition **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Security and privacy - AI Voice Assistants** - Encrypted communication ## Top Smith.ai AI Receptionist Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,626 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,531 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,424 reviews)