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Top 10 SmileBack Alternatives & Competitors

By ConnectWise
(34)4.8 out of 5

The Enterprise Feedback Management Software solutions below are the most common alternatives that users and reviewers compare with SmileBack. Enterprise Feedback Management Software is a widely used technology, and many people are seeking productive, high quality software solutions with brand design consistency, security, and system monitoring. Other important factors to consider when researching alternatives to SmileBack include ease of use and reliability. The best overall SmileBack alternative is Simplesat. Other similar apps like SmileBack are Nicereply, HubSpot Service Hub, Glassbox, and Salesforce Service Cloud. SmileBack alternatives can be found in Enterprise Feedback Management Software but may also be in Help Desk Software or Session Replay Software.

Best Paid & Free Alternatives to SmileBack

  • Simplesat
  • Nicereply
  • HubSpot Service Hub
Show More

Top 10 Alternatives to SmileBack Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how SmileBack stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Consulting, and find the best product for your business.
    #1

  1. Simplesat

    By Simplesat
    (145)4.8 out of 5

    2. SimpleSat is the fun and engaging survey tool for service businesses to gather insightful and actionable feedback from their customers.

    Categories in common with SmileBack:

    Reviewers say compared to SmileBack, Simplesat is:

    Slower to reach roi
    Better at support
    Easier to set up
    See all Simplesat reviews
    #2

  2. Nicereply

    By Nice Reply s.r.o.
    (431)4.5 out of 5

    3. Customer Satisfaction Survey, NPS & CES

    Categories in common with SmileBack:

    Reviewers say compared to SmileBack, Nicereply is:

    Slower to reach roi
    See all Nicereply reviews
    Canny
  3. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Canny

    (95)4.6 out of 5

    4. Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

    Visit Website

    Reviewers say compared to SmileBack, Canny is:

    Slower to reach roi
    More expensive
    Visit Website
    #3

  4. HubSpot Service Hub

    By HubSpot
    (2,492)4.4 out of 5

    5. Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

    Categories in common with SmileBack:

    Reviewers say compared to SmileBack, HubSpot Service Hub is:

    Slower to reach roi
    More expensive
    See all HubSpot Service Hub reviews
    #4

  5. Glassbox

    By Glassbox
    (748)4.9 out of 5

    6. Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX.

    Categories in common with SmileBack:
    Get a quote

    Reviewers say compared to SmileBack, Glassbox is:

    Easier to set up
    Better at support
    Easier to admin
    See all Glassbox reviews
    #5

  6. Salesforce Service Cloud

    By Salesforce
    (5,606)4.4 out of 5

    7. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with SmileBack:

    Reviewers say compared to SmileBack, Salesforce Service Cloud is:

    Slower to reach roi
    More expensive
    See all Salesforce Service Cloud reviews
    #6

  7. LiveAgent

    By QualityUnit
    (1,509)4.5 out of 5

    8. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with SmileBack:

    Reviewers say compared to SmileBack, LiveAgent is:

    Slower to reach roi
    See all LiveAgent reviews
    #7

  8. Heap | by Contentsquare

    By Heap
    (1,089)4.4 out of 5

    9. Heap’s mission is to power business decisions with truth. We empower product teams to focus on what matters — building the best products — not wrestling with their analytics platform.

    Categories in common with SmileBack:

    Reviewers say compared to SmileBack, Heap | by Contentsquare is:

    Slower to reach roi
    See all Heap | by Contentsquare reviews
    #8

  9. UserTesting

    By UserTesting
    (748)4.5 out of 5

    10. UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. 75 of the Fortune 100 companies rely on UserTesting to create insanely great customer experiences.

    Categories in common with SmileBack:

    Reviewers say compared to SmileBack, UserTesting is:

    Slower to reach roi
    More expensive
    See all UserTesting reviews
    #9

  10. Mouseflow

    By Mouseflow
    (675)4.6 out of 5

    11. With more than 190,000 happy clients, Mouseflow is the behavior analytics platform of choice for digital marketers, Product & UX professionals on startups and enterprises across the world. Mouseflow lets you record all your website visits, not a fraction of them. It also allows you to instantly-build 6 types of heatmaps on all your pages, analyze funnels, forms, launch feedback campaigns and much more.

    Categories in common with SmileBack:

    Reviewers say compared to SmileBack, Mouseflow is:

    Slower to reach roi
    See all Mouseflow reviews
    #10

  11. Swell

    By SocialSwell, Inc.
    (372)4.5 out of 5

    12. Swell is helping businesses capture real-time customer experience feedback. Swell makes it easy for consumers to leave direct feedback with one click on with a mobile centric focus.

    Categories in common with SmileBack:

    Reviewers say compared to SmileBack, Swell is:

    Slower to reach roi
    See all Swell reviews
    Canny
  12. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Canny

    (95)4.6 out of 5

    13. Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa

    Visit Website

    Reviewers say compared to SmileBack, Canny is:

    Slower to reach roi
    More expensive
    Visit Website

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