---
title: Smiddle Contact Center Solutions Reviews
meta_title: 'Smiddle Contact Center Solutions Reviews 2026: Details, Pricing, & Features
  | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Smiddle Contact Center Solutions works for a business like yours.
date_modified: '2024-10-06'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---

# Smiddle Contact Center Solutions Reviews
**Vendor:** Smiddle  
**Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)
## About Smiddle Contact Center Solutions
Smiddle Recording is a modern software solution for enables you to record, store and analyze conversations and chats with clients. The main product functions: Voice recording, chats, videos, screens; Recording from VoIP gateway or phones (Built-in-Bridge); Saving of individual recording channels; Recording in .wav format with translation into .mp3; Additional modules for voice-to-text translation, voice analytics, quality assessment, and screen recording; Many search filters, including search by word in the text, by the field name from the customer/case card, parts of the call, Hold statuses, etc.; Accelerated wiretapping, rewinding, and the ability to leave notes and tags; Integration with other systems using API; Role and access rights management (using Smiddle Manager).






- [View Smiddle Contact Center Solutions pricing details and edition comparison](https://www.g2.com/products/smiddle-contact-center-solutions/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+03%3A02%3A15+-0500&secure%5Bsession_id%5D=9d5979a1-c02b-4670-b695-1f50baf7d4b6&secure%5Btoken%5D=34ee92cef49ebd98ed84ee875c37609be9b4a11eeb5c8e91e1f4b5d8ee8e52d7&format=llm_user)

## Smiddle Contact Center Solutions Features
**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Call Recording
- Reporting & Dashboards

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