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SMG - Service Management Group Pricing Overview

SMG - Service Management Group at a glance

SMG provides transparent and flexible pricing tiers to align with your specific program needs + challenges. Contact SMG to obtain pricing.

SMG - Service Management Group has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact SMG - Service Management Group to obtain current pricing.

SMG - Service Management Group pricing & plans

Pricing information for SMG - Service Management Group is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase SMG - Service Management Group must be conducted with the seller.

Pricing information was last updated on July 25, 2022

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SMG - Service Management Group Alternatives Pricing

The following is a quick overview of editions offered by other Experience Management Software

Qualtrics Customer Experience Frontline Care	Contact Us	Best for customer experience and contact center leaders who want to retain and upsell more customers Contact Center Analytics Quality Management and Compliance (add-on) Real-Time Agent Productivity (add-on)
Lattice Performance Management and OKRs & Goals Bundle	$11.001 Person Per Month	360°, manager, and peer performance reviews Custom question templates Performance reporting and analytics Performance review comment sentiment analysis In-product calibration Dynamic org chart All products include: Personalized 1:1 agendas and tracking, Real-time feedback, Regular status updates, Employee praise and recognition, Slack, Google Apps, Microsoft Teams, and Outlook integrations, HRIS integrations, Single sign-on (SSO) and SCIM, Mobile app, Lattice University, Change Management Hub OKRs Goals Show More
AskNicely PLATFORM	Contact UsPer Year	Everything you need for a world-class customer experience program Unlimited email & web surveys Desktop, smart TV & mobile dashboards Coaching insights Employee experience insights User roles & role based permissions Automated workflows Enhanced security & data encription Case management & escalations Real-time notifications Text Analytics Dynamic survey experience Client communications via Email or SMS Branded email Domain Dedicated Customer Success Manager US based technical support team (Chat, Email or Zoom) Unlimited JSON API access Access to AskNicely customer experience Master Classes 30 Native integrations including: HubSpot, Intercom, ZenDesk, Qualtics, Zapier, ZohoDesk, Slack, Shopify, Vonigo, MixPanel, BigCommerce, Freshdesk, Results.com, PropertySuite Show More

Various alternatives pricing & plans

Pricing information for the above various SMG - Service Management Group alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

SMG - Service Management Group Categories on G2

Employee Engagement

Feedback Analytics

Experience Management

Employee Engagement

Feedback Analytics

Experience Management

SMG - Service Management Group Comparisons

SMG - Service Management GroupVSQualtrics Customer Experience

SMG - Service Management GroupVSMedallia Customer Experience

SMG - Service Management GroupVSSAP SuccessFactors

Compare SMG - Service Management Group ratings to similar products

SMG - Service Management Group Pricing Reviews

BL

Bo L.

Vice President of Marketing

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Nov 13, 2024

"Valuable Partnership with SMG"

What do you like best about SMG - Service Management Group?

The team assigned to our account takes the time to understand our business. They are equipped to provide recommendations to maximize the benefits of our survey program. Review collected by and hosted on G2.com.

What do you dislike about SMG - Service Management Group?

There has been a bit of team member turnover. Review collected by and hosted on G2.com.

What problems is SMG - Service Management Group solving and how is that benefiting you?

The surveys have helped to ensure that service standards are implemented in our retail stores and helped identify areas of opportunity for training. On the consumer side, they have identified actions we can take to improve overall value perception. Review collected by and hosted on G2.com.

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Admin Approval Link

UR

Verified User in Retail

Enterprise(> 1000 emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Nov 19, 2024

"Great account and insights team"