1. [Home](https://www.g2.com/) 2. ... 3. [Experience Management Software](https://www.g2.com/categories/experience-management) 4. [SMG - Service Management Group Discussions](https://www.g2.com/products/smg-service-management-group/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c4cea37f86902972d92cd6dbf65a837f/smg-service-management-group.png "Product Avatar Image") ](/products/smg-service-management-group/reviews) [ SMG - Service Management Group ](/products/smg-service-management-group/reviews) (50)4.6/5 SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software-with-a-service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork. Learn more at www.smg.com. Show More * * * ### 70.0 Nps Score Already have SMG - Service Management Group? ### All SMG - Service Management Group Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What does service management group do? ](/discussions/what-does-service-management-group-do) What does service management group do? [ Experience Management Software ](https://www.g2.com/tags/experience-management-software)[ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software)[ Feedback Analytics Software ](https://www.g2.com/tags/feedback-analytics-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.&title=SMG+-+Service+Management+Group+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SMG+-+Service+Management+Group+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SMG+-+Service+Management+Group+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss%0aAsk+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.) 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[ Experience Management Software ](https://www.g2.com/tags/experience-management-software)[ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.&title=SMG+-+Service+Management+Group+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SMG+-+Service+Management+Group+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SMG+-+Service+Management+Group+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss%0aAsk+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SMG+-+Service+Management+Group+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss%0aAsk+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # What is SMG services? ](/discussions/what-is-smg-services) What is SMG services? [ Experience Management Software ](https://www.g2.com/tags/experience-management-software)[ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.&title=SMG+-+Service+Management+Group+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SMG+-+Service+Management+Group+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SMG+-+Service+Management+Group+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss%0aAsk+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SMG+-+Service+Management+Group+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss%0aAsk+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is SMG software? ](/discussions/what-is-smg-software) What is SMG software? [ Experience Management Software ](https://www.g2.com/tags/experience-management-software)[ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.&title=SMG+-+Service+Management+Group+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SMG+-+Service+Management+Group+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SMG+-+Service+Management+Group+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss%0aAsk+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SMG+-+Service+Management+Group+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss%0aAsk+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") KC Loading... [Kendra C.](https://www.g2.com/users/afa40573-3565-4451-8d9c-1e6a6c67d5b9 "Kendra C.") • over 4 years ago -- -- More Options - [ # How do I enable the printer from my phone ? It wants me to download it to a pdf however it won't allow me to get in to it because it says the pdf is corrupt ](/discussions/how-do-i-enable-the-printer-from-my-phone-it-wants-me-to-download-it-to-a-pdf-however-it-won-t-allow-me-to-get-in-to-it-because-it-says-the-pdf-is-corrupt) Absolutely I am able to keep track of the positive as well as negative comments regarding the guests personal experience [ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software)[ Experience Management Software ](https://www.g2.com/tags/experience-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.&title=SMG+-+Service+Management+Group+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SMG+-+Service+Management+Group+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SMG+-+Service+Management+Group+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss%0aAsk+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=SMG+-+Service+Management+Group+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss%0aAsk+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # Would a dark mode option become available? ](/discussions/would-a-dark-mode-option-become-available) I, like many other Americans, spend several hours of my life staring at my computer screen & wishing for the end of my existence. I think a dark mode would really help alleviate some of that unnecessary eye strain. [ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software)[ Experience Management Software ](https://www.g2.com/tags/experience-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.&title=SMG+-+Service+Management+Group+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SMG+-+Service+Management+Group+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SMG+-+Service+Management+Group+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss%0aAsk+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.) 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[Shawn F.](https://www.g2.com/users/0a47ec09-c601-43ef-91a6-d35693e3632d "Shawn F.") • over 5 years ago Oregon Market Leader Oregon Market Leader More Options - [ # what is the best way to get the weekly and period reports to send on there own ](/discussions/36762-what-is-the-best-way-to-get-the-weekly-and-period-reports-to-send-on-there-own) smg used to send weekly and period coaching report automatically but no longer does that [ Employee Engagement Software ](https://www.g2.com/tags/employee-engagement-software)[ Experience Management Software ](https://www.g2.com/tags/experience-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.&title=SMG+-+Service+Management+Group+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=SMG+-+Service+Management+Group+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=SMG+-+Service+Management+Group+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss%0aAsk+SMG+-+Service+Management+Group+questions+and+get+answers+from+expert+users+in+our+SMG+-+Service+Management+Group+Discussions+section.) 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Answer a few questions to help the SMG - Service Management Group community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsmg-service-management-group%2Fdiscuss%3Fsmall_ask%3Dsmg-service-management-group) No ## Top Contributors in SMG - Service Management Group 1 SS Loading... ### [Stephen S.](https://www.g2.com/users/5ef9a506-c566-4b7b-8e5d-17f4bf68dc38 "Stephen S.") marketing manager 1 pt 2 SF Loading... ### [Shawn F.](https://www.g2.com/users/0a47ec09-c601-43ef-91a6-d35693e3632d "Shawn F.") Oregon Market Leader 1 pt 3 MP Loading... ### [Maxim A. P.](https://www.g2.com/users/1cb4a836-adb1-4745-ad57-c7a528233f49 "Maxim A. P.") Operations Manager 1 pt 4 KC Loading... ### [Kendra C.](https://www.g2.com/users/afa40573-3565-4451-8d9c-1e6a6c67d5b9 "Kendra C.") Restaurant Manager 1 pt