Top 10 SmatBot Alternatives & Competitors

(27)4.5 out of 5

If you are considering SmatBot, you may also want to investigate similar alternatives or competitors to find the best solution. Chatbots Software is a widely used technology, and many people are seeking simple, productive software solutions with customization, control, and route to human. Other important factors to consider when researching alternatives to SmatBot include features and integration. The best overall SmatBot alternative is Intercom. Other similar apps like SmatBot are Drift, Zendesk Support Suite, FreshChat, and Userlike. SmatBot alternatives can be found in Chatbots Software but may also be in Live Chat Software or Conversational Marketing Software.

Best Paid & Free Alternatives to SmatBot

Intercom
Drift
Zendesk Support Suite
FreshChat
Userlike
Birdeye
Helpshift
Tidio

Top 10 Alternatives to SmatBot Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how SmatBot stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Architecture & Planning, and Marketing and Advertising, and find the best product for your business.

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Spoki

(4)4.8 out of 5

Spoki is a conversational platform that leverages WhatsApp as a communication channel to offer businesses solutions to integrate with e-commerce, marketing tools, CRM, ERP, and customized software. Spoki takes sales strategies to a higher level by harnessing the power of instant and conversational messaging, accompanying the user throughout the entire customer journey: marketing, sales, customer support. As pioneers of conversational marketing, our goal is to revolutionize the way businesses communicate with their customers, leveraging innovative channels like WhatsApp, ensuring better KPIs and performance for companies.Thanks to Spoki, businesses can create valuable relationships and more direct and personal connections with their end customers.

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Intercom

By Intercom, Inc.

(3,339)4.5 out of 5

Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

Categories in common with SmatBot:

Reviewers say compared to SmatBot, Intercom is:

Slower to reach roi

Better at meeting requirements

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Drift

By Salesloft

(1,251)4.4 out of 5

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Categories in common with SmatBot:

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Reviewers say compared to SmatBot, Drift is:

Slower to reach roi

Better at meeting requirements

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Zendesk Support Suite

By Zendesk

(6,150)4.3 out of 5

Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

Categories in common with SmatBot:

Reviewers say compared to SmatBot, Zendesk Support Suite is:

Slower to reach roi

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FreshChat

By Freshworks

(492)4.4 out of 5

Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.

Categories in common with SmatBot:

Reviewers say compared to SmatBot, FreshChat is:

Slower to reach roi

Easier to admin

More usable

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Userlike

By Userlike

(453)4.4 out of 5

Userlike is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need

Categories in common with SmatBot:

Reviewers say compared to SmatBot, Userlike is:

Slower to reach roi

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Birdeye

By Birdeye

(3,148)4.7 out of 5

Birdeye is a reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Categories in common with SmatBot:

Reviewers say compared to SmatBot, Birdeye is:

Slower to reach roi

Better at meeting requirements

Easier to admin

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Helpshift

By Helpshift

(380)4.3 out of 5

Messaging-based customer service platform leveraging Bots and AI. Delivers personalized, scalable customer service in your mobile apps, websites and other digital channels. Dramatically increase CSAT and lower cost to serve customers.

Categories in common with SmatBot:

Reviewers say compared to SmatBot, Helpshift is:

Slower to reach roi

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Tidio

By Tidio

(1,618)4.7 out of 5

Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

Categories in common with SmatBot:

Reviewers say compared to SmatBot, Tidio is:

Slower to reach roi

Better at meeting requirements

Easier to admin

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Genesys Cloud CX

By Genesys

(1,396)4.3 out of 5

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Categories in common with SmatBot:

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