SmartSuite Pros and Cons

SmartSuite stands out because it’s super easy to build and improve internal tools quickly, and their customer support is always available and incredibly helpful. This flexibility creates a work environment where teams can easily adapt to new challenges and make ongoing improvements. The platform is user-friendly, so you can create custom tools without needing a lot of technical skills, making it perfect for boosting innovation and efficiency. Whenever you have questions or need assistance, their customer support is fast and reliable. Honestly, their support team is top-notch, providing one-on-one help, showing how committed they are to keeping users happy and improving their service. Review collected by and hosted on G2.com.

The lack of a mid-tier between the Team and the Professional plan. Also, although it has an amazing customer support, for european customers like myself, a bigger team of support for the European Market would be really appreciated. Review collected by and hosted on G2.com.

I've tried a number of of the big project managment software tools to manage processes in our small business. Other project managment solutions were too complicated and had too steep a learning curve for staff to adopt successfully. Smartsuite is by far the simplest software I've tried to implement and the easiest learning curve for staff to actually use the tool. The software is equally increidbly powerful & you can develop more complicated solutions for your workflows if you wish. I love how this software sits in between a database to capture key buysiness data and a project managment software tool - I highly recommend! Review collected by and hosted on G2.com.

I wish I could bulk update certain settings within record fields across all records. Review collected by and hosted on G2.com.

I have basic knowledge in project management, database and spreadsheets.

Daily I and my team are using trello and google sheets to track my work and projects.

We also use other apps to manage my team and assign task and projects to them

Few months ago i found smartsuite. It's easy easy to use, a lot of parts are self explained.

So far, we have consolidate some of our work process from trello and google sheets to smartsuite.

I can see we'll use more of smartsuite in the future.

The automation feature are also great, it helps save us some more time of doing process manually. Review collected by and hosted on G2.com.

I found that once more solutions created, it's a bit hard to find our made solutions. I wish there's a foldering system to organize the solutions.

But it's not a real biggie.

Anyone who want to use it also need some understanding of database to use it easily.

If not, then one should spend the time to watch the training videos which is comprehensive and quite detail. Review collected by and hosted on G2.com.

SmartSuite's intuitive interface ensures that our team can navigate and utilize its features with minimal training. This ease of use has significantly reduced the onboarding time for new employees and allows us to focus more on delivering exceptional services to our clients. The implementation process was smooth and efficient. SmartSuite's clear documentation and responsive support team guided us through each step, ensuring a hassle-free setup that seamlessly integrated with our existing systems. We utilize SmartSuite daily for a variety of tasks, including project management, client communication, and data analysis. Its comprehensive suite of tools supports our diverse needs, making it an indispensable part of our daily operations. Review collected by and hosted on G2.com.

While SmartSuite offers a good range of automation tools, we find that some essential automation features are not yet available. Enhancements such as more customizable workflow automation and integration with other automation platforms would be beneficial. These additions would reduce the need for manual interventions and increase efficiency across our operations.

Despite these limitations, it’s worth noting that SmartSuite is actively working on these areas. The company has shown a strong commitment to continuously improving their product, and we’ve been informed that they are pushing hard to release new features, including webhooks and advanced automation functionalities, in the near future. This proactive approach gives us confidence that these improvements will be addressed soon. Review collected by and hosted on G2.com.

I've tested SO MANY no-code platforms and this is easily my favorite. I've been using it everyday for a year now and found it so easy to implement and integrate into our current workflow. The vast amount of features have even significantly improved and even shaped new workflows. Their customer support is seriously top-notch too, they offer open office hours, quick replies in chat, platform webinars and announcements. The staff is so polite and helpful. The company's CEO is even involved in the community and listens to the customers. They actively maintain an roadmap with feature requests which is really appreciated and exciting. I've really enjoyed watching this company grow to where it is today and am actively keeping an eye for their informative announcements and webinars. Review collected by and hosted on G2.com.

Could use a better "My Tasks" view. Mobile app could be improved. Would like to see an option for more compact rows in the Grid View. Review collected by and hosted on G2.com.

As an online marketing agency we have implemented SmartSuite successfully to optimize internal processes and to enhance teamwork. This platform enables efficient planning, performance and analysis of projects and is used by various teams including project managers, SEO experts, web developers and designers. The flexible adaption of SmartSuite to the specific requirements of our digital agency is essential particularly in sectors such as SEO, SEA, Social Ads, web analytics as well as WordPress development and web design.

By using customizable templates and automation features within SmartSuite we can organise specific workflows effectively. The intuitive user interface and diverse integration options facilitate rapid information sharing and real-time project tracking, supporting improved communication, collaboration and transparent project management.

Due to the competitive situation continuous optimization of workflows and increase in productivity SmartSuite provides an ideal solution that promotes both efficiency and teamwork.

In summary, the introduction of SmartSuite has led to the optimization of our internal processes and to an increase in efficiency. The platform has become an essential tool for project planning, execution and analysis, ultimately improving our workflow. Review collected by and hosted on G2.com.

To date, we haven't encountered any issues with SmartSuite. Review collected by and hosted on G2.com.

Spent the weekend creating a way for our team here to manage and track the complicated relationships we have with all the manufacturers, brands, product categories, discount structures, special programs, sales reps, and rep groups that we work with. There was nothing that SmartSuite couldn't handle, and it did so with aplomb! The end result is GORGEOUS (all of SmartSuite is beautiful!) which is so important to end user initial impression and adoption, but under the covers, this thing is a beast of functionality (and it's FAST!). While I was working, I was just marveling at the technological underpinning while enjoying the polished user experience. Serious KUDOS to the entire SmartSuite team. I haven't enjoyed using something this much in a long, long time. Review collected by and hosted on G2.com.

They are still on the growth curve which is a double edged sword. They are absolutely listening to user input, they are 100% available and accessible, they sincerely want to understand and help, but not everything is "enterprise grade ready". They will be there soon though. Very soon. Review collected by and hosted on G2.com.

In the construction industry, SmartSuite's robust project management capabilities, including Gantt charts (new in 2024) and real-time collaboration, are invaluable. Its ability to handle complex workflows with ease, while offering customizable templates tailored to construction projects, enhances productivity significantly. SmartSuite streamlines complex construction project management by integrating multiple functions into one platform. This enhances team collaboration, improves resource allocation, and provides critical insights into project progress, resulting in better project efficiency and timely completion. Review collected by and hosted on G2.com.

While there's nothing specific I dislike, there is room for enhancement in certain features. For instance, integrating more advanced functions into the Outlook calendar. For SmartDoc, akin to Notion's capability to embed multimedia content like YouTube videos, would add value. Review collected by and hosted on G2.com.

The easy-to-understand structure of the tool with a lot of power to display any processes of a company. Review collected by and hosted on G2.com.

We have not yet found a process that we could not create with Smartsuite. Review collected by and hosted on G2.com.

The support that the admin gives to the community. They are a real company that hears the needs of their users, and it's a rare thing!

Now I use Smarthings every day.

There are a lot of features and I implement all my work there!

Automation are a cool feature that allow me to be more productive in every day. Review collected by and hosted on G2.com.

Isn't EU-server hosted at the moment but I'm sure that they are working on it. Review collected by and hosted on G2.com.