SmartSuite Reviews & Product Details

What I like most about SmartSuite is how intuitive and user-friendly it is. Unlike many traditional GRC platforms, it doesn't require extensive coding or technical expertise to build, modify, or maintain workflows. It also provides a high level of organization and transparency, making it easy to track work, manage issues, and understand ownership across the process. Review collected by and hosted on G2.com.

While SmartSuite is generally very user-friendly and requires minimal coding compared to many platforms, creating more advanced formulas and logic can sometimes be more complex than expected. Tasks that seem relatively simple, such as calculating how many times a date field has changed or tracking certain historical metrics, can require significant formula development or workarounds. As a result, reporting and metric creation occasionally have a steeper learning curve than the platform's otherwise intuitive design would suggest. Review collected by and hosted on G2.com.

The powerful table linking and the dashboard features in SmartSuite make creating highly customized workflows possible. SmartSuite is more reliable than many other work management platforms. Review collected by and hosted on G2.com.

The main dashboard of SmartSuite is too builder focused and not useful to end users. A fully customizable main dashboard like the dashboards within Solutions would be a huge improvement. Calendars cannot be integrated well into SmartSuite. While SmartSuite performs better and more reliably than most other work management platforms, it is still not perfect. SmartSuite needs a built-in backup feature for customers to back their data up to other cloud storage targets or to our own hardware so that we can have a plan B if something goes wrong. Review collected by and hosted on G2.com.

What I like most about SmartSuite is the enormous flexibility. We can map very different processes such as project management, forecasting, CRM, marketing, or internal administrative processes on a central platform and tailor the solutions very precisely to our own requirements. Particularly helpful are the links between data sets, the different views, formulas, and automations. We can implement many changes or new processes ourselves without needing individual software development each time. At the same time, the platform is continuously evolving and regularly receives new features. Review collected by and hosted on G2.com.

I see room for improvement mainly in the reliability of more complex automations. Automations generally work very well, but with more extensive processes, there are occasionally delays or unexpected behavior, which can be problematic in business-critical operations. Review collected by and hosted on G2.com.

I like SmartSuite because it is simple yet powerful. I appreciate the data protection for every type of record and field, and its flexibility allows me to achieve anything I have in mind. It is an ideal tool for managing companies without clear boundaries between capabilities. I like the ability to model mockups over time, without having to invest in expensive software solutions upfront. Additionally, using SmartSuite together with artificial intelligence, I can model projects according to my needs. I like the fact that SmartSuite is customizable and flexible, allowing a step-by-step approach, and if you learn to use it, it is truly powerful. Review collected by and hosted on G2.com.

I don't think there are any negative aspects to discuss in SmartSuite. I mainly talked about its potential and benefits without mentioning anything problematic or unsatisfactory. Review collected by and hosted on G2.com.

The UI could be more effective for phone users, and overall performance on mobile devices feels very slow. As of right now, I don’t feel the need to integrate AI into any other part of the site. Review collected by and hosted on G2.com.

The speed of opening new tabs feels off; I also feel like launching the app is needlessly slow. I’ve found myself losing a lot of data because it’s never really clear when my data has been saved. Review collected by and hosted on G2.com.

I like that it has a very easy-to-use UI that I can ship to clients, and that I can build as much functionality outside of it as I need while still having everything connect seamlessly. Review collected by and hosted on G2.com.

I find the rigid, unbendable rules really frustrating. I don’t like that I have to build things externally; sometimes it feels like if I tried to do everything in SmartSuite, most of my time would be spent jumping through hoops instead of actually being creative. Review collected by and hosted on G2.com.

I like the flexibility and how customizable SmartSuite is. We have asked a lot of the platform as we build out our business structure and it feels like we are always able to push its limits and expand further. We have used a lot of integrations to allow a more streamlined, AI powered project flow. Review collected by and hosted on G2.com.

The learning curve sometimes feels steep, but I appreciate the resources available such as free trainings. Review collected by and hosted on G2.com.

I like that I can see the metrics. We used the system for applications for our different youth programs, and I was able to see graphs quickly with the different info I needed like demographics and grades. I also liked that the process of approving applications and the automations to send emails if I rejected the application. Review collected by and hosted on G2.com.

I wouldn’t necessarily say it’s something I dislike, but it can be very tedious to use to its fullest extent. In our office, I’d say only two people really understand it and know which features to use for what. I think that’s mostly just the learning curve that comes with new technology. Once you understand it, though, it’s a powerful tool. Review collected by and hosted on G2.com.

What I like most is the UI/UX layout for customers. I also appreciate that integrations are possible between solutions created within SmartSuite, while still allowing API-based work as well. Performance is usually good; however, I’ve run into issues with automations breaking in the past because of speed differences (for example, one table in the solution processed faster than another, so the automation didn’t complete properly). I did find a workaround, but it would be great if this could be addressed.

I also think more advanced training would be useful, especially training based on real use cases - not only sessions focused on basic item creation. I get the sense that SmartSuite might offer solutions or approaches that aren’t shared broadly because the trainings are typically aimed at beginners.

Overall, the price of SmartSuite fits well with the quality of the tool. I like the AI implementation too, although I’d love to see AI extended to help with specific use cases that users might struggle with. Review collected by and hosted on G2.com.

What I dislike is that sometimes I feel SmartSuite is limited to more advanced options and you need to find a workaround to be able to implement something - advanced automations that are implemented by default, not only those that require user manual creation. Review collected by and hosted on G2.com.

As a former avid Airtable user, I can confidently say that SmartSuite still understands the needs of smaller businesses, something I feel Airtable has lost sight of over time. SmartSuite's customer support, communication, and willingness to listen to and understand its users are truly top-notch.

Their integrations have come a long way and have become incredibly useful for streamlining workflows and improving productivity. While the UI/UX does have a learning curve, that's to be expected with any robust database management platform. Fortunately, SmartSuite provides a wealth of resources, tutorials, and documentation to help users get comfortable with the platform and make the most of its features.

Another major advantage is the pricing. SmartSuite offers excellent value, especially when compared to some of the larger ATS and CRM systems on the market. Many of those platforms come with significantly higher price tags while offering far less flexibility. With SmartSuite, you can build and customize solutions that go well beyond traditional applicant tracking or customer relationship management. The ability to manage multiple business processes within a single platform makes it an incredibly cost-effective option, particularly for smaller and growing companies.

Although AI is still relatively new to SmartSuite, it already shows tremendous potential, particularly when it comes to automating repetitive tasks and improving efficiency.

Overall, SmartSuite continues to evolve while maintaining a strong focus on its customers. It's refreshing to see a platform that not only listens to user feedback but actively works to improve the experience. For businesses looking for a powerful, flexible, and affordable alternative to traditional ATS, CRM, or database management systems, SmartSuite is definitely worth considering. Review collected by and hosted on G2.com.

Overall, I would say SmartSuite's performance is generally good. However, when working with more complex solutions that contain a large amount of linked data, performance can become extremely slow and frustrating. To their credit, the SmartSuite team has been very responsive and continues to work closely with us to resolve these issues. Unfortunately, this appears to be a more deeply rooted performance problem that requires a longer-term solution rather than a quick fix. While I appreciate their ongoing efforts and communication, I do believe this is an area that needs significant improvement, especially for businesses relying on SmartSuite to manage large amounts of interconnected data. Review collected by and hosted on G2.com.