---
title: SmartSuite Reviews
meta_title: 'SmartSuite Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 43 reviews by the users' company size, role or industry to
  find out how SmartSuite works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 43
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Project, Portfolio & Program Management
  url: https://www.g2.com/categories/project-portfolio-program-management
---

# SmartSuite Reviews
**Vendor:** SmartSuite  
**Category:** [Work Management Software](https://www.g2.com/categories/work-management)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 43
## About SmartSuite
SmartSuite is an AI-powered Work Operating System (Work OS) — one platform for GRC & Resilience, IT Service Delivery, Project & Portfolio Management, and Business Operations. Trusted by over 2,000 businesses worldwide, SmartSuite unites data, teams, and systems in a single governed environment, eliminating tool sprawl, reducing manual handoffs, and giving every stakeholder real-time visibility into the work that matters most. Where traditional GRC and ITSM platforms require lengthy build cycles, custom development, and months of professional services before a single team goes live, SmartSuite is built to launch in weeks, not quarters. Purpose-built Solution Suites — spanning Enterprise Risk Management, Compliance, Internal Audit, Cyber & IT Risk, ITSM, IT Asset Management, Portfolio & Financial Management, and more — are ready to deploy from day one, configured without code, and designed to expand as adoption grows across the organization. Underpinned by 8 interconnected platform frameworks — Data Architecture, Workflow Orchestration, Automation, Artificial Intelligence, Secure Collaboration, Enterprise Reporting, Integrations, and Security & Governance — SmartSuite delivers the structural rigor enterprise organizations demand without the total cost of ownership that traditional point solutions carry. SOC 2, ISO 27001, GDPR, and HIPAA compliant out of the box.



## SmartSuite Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of SmartSuite, enabling quick tool creation and seamless organization of records. (18 reviews)
- Users appreciate the **flexibility** of SmartSuite, enjoying diverse views and seamless integration with other applications. (10 reviews)
- Users praise the **exceptional customer support** of SmartSuite, highlighting the responsive and helpful assistance provided. (9 reviews)
- Users love the **intuitive design** of SmartSuite, providing a user-friendly experience tailored to individual workflows. (8 reviews)
- Users praise SmartSuite for its **beautiful user interface** , enhancing adoption while offering robust functionality and flexibility. (8 reviews)
- Users value the **customizability** of SmartSuite, enabling tailored solutions that enhance productivity and meet individual workflow needs. (7 reviews)
- Users highlight the **efficiency** of SmartSuite, enabling quick creation and improvement of internal tools effortlessly. (6 reviews)
- Users find **implementation incredibly easy** with SmartSuite, enabling seamless integration and efficient workflow improvements. (5 reviews)
- Users value the **seamless integrations** of SmartSuite, which significantly enhances workflow efficiency and team collaboration. (5 reviews)
- Simple (5 reviews)

**What users dislike:**

- Users find SmartSuite **expensive** , noting high costs for upgrades and the lack of a mid-tier plan. (3 reviews)
- Users note the **missing features** in SmartSuite, highlighting limitations in formula functions and automation tools. (3 reviews)
- Users find the **learning curve steep** , requiring database knowledge and time to navigate and configure SmartSuite effectively. (2 reviews)
- Users find the **mobile app lacking** and desire improvements in the "My Tasks" view and Grid View layout. (1 reviews)
- Users find the **limited library of formula functions** frustrating, lacking essential tools for data manipulation and text handling. (1 reviews)
- Difficult Navigation (1 reviews)
- Limited Customization (1 reviews)
- Limited Features (1 reviews)
- Limited Integrations (1 reviews)
- Manual Data Entry (1 reviews)



- [View SmartSuite pricing details and edition comparison](https://www.g2.com/products/smartsuite-smartsuite/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-18+08%3A23%3A33+-0500&secure%5Bsession_id%5D=cb7dcf99-f534-447c-bdbf-772595742442&secure%5Btoken%5D=c04c44662ff3d79113577b0984f80537391d4eaa6d30dbf94289ed20d4595b4f&format=llm_user)
## SmartSuite Integrations
  - [Bardeen](https://www.g2.com/products/bardeen/reviews)
  - [Confluence](https://www.g2.com/products/confluence/reviews)
  - [Confluence](https://www.g2.com/products/statpro-confluence/reviews)
  - [Dropbox](https://www.g2.com/products/dropbox/reviews)
  - [Dropbox](https://www.g2.com/products/dropbox-ai-dropbox/reviews)
  - [Gmail](https://www.g2.com/products/gmail/reviews)
  - [Google](https://www.g2.com/products/google-google/reviews)
  - [Google Drive](https://www.g2.com/products/google-drive/reviews)
  - [HubSpot](https://www.g2.com/products/webdew-hubspot/reviews)
  - [Integrately](https://www.g2.com/products/integrately/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Make](https://www.g2.com/products/make/reviews)
  - [Make](https://www.g2.com/products/outfit-make/reviews)
  - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft Office](https://www.g2.com/products/microsoft-microsoft-office/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)
  - [Microsoft Teams](https://www.g2.com/products/epc-group-microsoft-partner-microsoft-teams/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Ply](https://www.g2.com/products/ply/reviews)
  - [Ply](https://www.g2.com/products/ply-ply/reviews)
  - [Relay](https://www.g2.com/products/relay-2021-05-24/reviews)
  - [Relay](https://www.g2.com/products/boomtown-relay/reviews)
  - [Relay](https://www.g2.com/products/relay-2018-05-31/reviews)
  - [Relay](https://www.g2.com/products/boostbot-relay/reviews)
  - [Relay](https://www.g2.com/products/arctic-wolf-networks-relay/reviews)
  - [RELAY](https://www.g2.com/products/blueberry-systems-relay/reviews)
  - [Relay](https://www.g2.com/products/relay-financial-relay/reviews)
  - [Salesforce](https://www.g2.com/products/next-consult-salesforce/reviews)
  - [Salesforce](https://www.g2.com/products/prudent-consulting-salesforce/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Tableau](https://www.g2.com/products/tableau/reviews)
  - [Twilio](https://www.g2.com/products/twilio/reviews)

## SmartSuite Features
**Tasks**
- Creation & Assignment
- Due Dates
- Task Prioritization
- To-Do Lists
- Dependencies
- Mass Updates
- Drag & Drop
- Recurring Tasks

**Portfolio Management**
- Portfolio Types
- Planning
- Alignment
- Portfolio Mix

**Setup**
- Activities
- Flows
- Dependencies
- Notifications

**Automation**
- Workflows
- Customization
- Data repository

**Communication**
- Chat
- Discussions
- External
- Feedback
- Announcements

**Planning**
- Program Management
- Resource Modelling
- Recovery Plans
- Templates

**Data Collection**
- Data Types
- Data Sources
- Third Party

**Risk Assessment**
- Scoring
- AI

**Generative AI**
- AI Text Summarization
- AI Text Generation

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Operational Risk Management**
- Operational Risk Methodology
- Operational Risk Classification
- Operational Risk Identification

**Projects**
- Planning
- Project Map
- GANTT
- Calendar View
- Views
- Project Budgeting
- Issue Tracking
- Templates
- Critical Path
- Time & Expense
- Methodologies

**Project Management**
- Dependencies
- Priorities
- Lean Management

**Management**
- Updates
- Audit Trail
- Integration

**Administration**
- Permissions
- Procedures
- Remote Work

**Content & Documents**
- File Sharing
- Notes
- Search
- Versioning

**Execution**
- Crisis Management
- Emergency Notifications
- Workflows

**Reporting**
- Ratings
- Investment
- Public

**Risk Control**
- Reviews
- Policies
- Workflows

**Workflows - Audit Management**
- Audit Trail
- Recommendations
- Collaboration Tools
- Integrations
- Planning & Scheduling

**Platform AI Features - Policy Management**
- Reports
- Workflow Management

**Business Resilience**
- Business Continuity
- Compliance Management

**Resource Management**
- Resource Definiton
- Capacity
- Scheduling

**Resource Management**
- Definition
- Allocation
- Optimization

**Risk Management**
- Risk Identification
- Risk Classification
- Risk Methodology
- Goals Monitoring

**Project management**
- Task Prioritization
- Dependencies
- Planning
- Views
- Scheduling
- Critical Path
- Dashboards

**Controls**
- Custom Views
- Followers
- User Management
- Calendars
- Public Sharing

**Analytics**
- Business Impact Analysis
- Plan Reporting
- Recovery KPIs

**Integration**
- Governance, Risk & Compliance
- Finance
- Environmental, Quality and Safety Management

**Monitoring**
- Vendor Performance
- Notifications
- Oversight

**Generative AI**
- AI Text Generation

**Documentation - Audit Management**
- Templates & Forms
- Checklists

**Project Monitoring**
- Baselining / KPIs
- Resource Allocation
- Dashboards

**Data & Analytics**
- Data Consolidation
- Visualizations
- Performance
- Risk Analysis

**Workload**
- Resource Allocation
- Workspace
- Configuration
- Insights

**Project Management**
- Task Management
- Planning
- Visibility
- Integration

**Integration**
- Integrated Risk Management
- Disaster Recovery
- EMNS

**Reporting**
- Templates
- Centralized Data
- 360 View

**Risk Management - Environmental, Social, and Governance (ESG) Reporting**
- Communications
- Risk Identification
- Risk Assessment
- Strategic Planning

**Reporting & Analytics - Audit Management**
- Dashboard
- Audit Performance
- Industry Compliance

**Generative AI**
- AI Tasks

**Agentic AI - Workflow Management**
- Autonomous Task Execution
- Multi-step Planning
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Business Continuity Management**
- Recovery Plans
- Procedure Templates
- Crisis Management

**Communication & Collaboration**
- Communication Channels
- Document Management
- Collaboration

**Remote Collaboration**
- Alignment
- Accountability
- Connectivity

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Reporting - Environmental, Social, and Governance (ESG) Reporting**
- Benchmarking & Competitive Analysis
- Actionable Insights
- AI-Enabled ESG Reporting
- Performance Tracking
- Compliance Reporting

**Strategy - Project and Portfolio Management**
- Simulation
- Tracking
- Planning
- Objectives
- Visiblity
- Alignment
- Risk Management
- Implementation
- Optimization
- Prioritization

**Agentic AI - Third Party & Supplier Risk Management**
- Adaptive Learning
- Decision Making

**Cost Management**
- Project Budgeting
- Time & Expense
- Profitability

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Business Continuity Management**
- Multi-step Planning
- Adaptive Learning

**Agentic AI - Environmental, Social, and Governance (ESG) Reporting**
- Autonomous Task Execution
- Decision Making

**Agentic AI - Project Management**
- Autonomous Task Execution
- Multi-step Planning
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Integration**
- Front Office
- Back Office
- External data

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Generative AI- Business Continuity Management**
- Automated Plan Generation
- AI-Generated Post-Incident Reports and Summaries

**Agentic AI - Project Collaboration**
- Multi-step Planning

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Work Management**
- Autonomous Task Execution
- Multi-step Planning
- Natural Language Interaction

**Agentic AI - Operational Risk Management**
- Proactive Assistance

**Platform**
- Integration
- Security & Privacy
- Mobile Access
- Flexibility

**Services**
- Implementation
- Training & Learning
- Customer Support
- Professional Services

## Top SmartSuite Alternatives
  - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,613 reviews)
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