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SmartSolve Reviews & Product Details

SmartSolve Overview

What is SmartSolve?

SmartSolve, Pilgrims powerful suite of quality management software solutions, is engineered for the Life Sciences. Delivered on a compliance-ready platform, SmartSolve provides closed-loop process integration unmatched in the market

SmartSolve Details
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Product Description

SmartSolve, Pilgrims powerful suite of quality management software solutions, is engineered for the Life Sciences. Delivered on a compliance-ready platform, SmartSolve provides closed-loop process integration unmatched in the market


Seller Details
Seller
IQVIA
Year Founded
2016
HQ Location
Durham, US
Twitter
@IQVIA_global
17,313 Twitter followers
LinkedIn® Page
www.linkedin.com
76,247 employees on LinkedIn®
Ownership
NYSE: IQV

Recent SmartSolve Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Overall a robust sofware system"
Being able to organize and store all our training and SOP/work instructions in one place. Updating them with changes is much easier with SmartSolve
NG
NITIN G.Enterprise (> 1000 emp.)
4.0 out of 5
"Best eQMS solution"
Help in proper maintanence and tracking of complaints, CAPA, NC, devitations, inspection reports etc. Its very easy to use and we use it on a daily...
AS
Ajit S.Enterprise (> 1000 emp.)
5.0 out of 5
"Best enterprise quality management software"
integration with other platforms, customization as per requirement, Easy reporting, customized dashboard, role management, single sign-on
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SmartSolve Media

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4 SmartSolve Reviews

4.4 out of 5
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4 SmartSolve Reviews
4.4 out of 5
4 SmartSolve Reviews
4.4 out of 5

SmartSolve Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Verified User in Medical Devices
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about SmartSolve?

Being able to organize and store all our training and SOP/work instructions in one place. Updating them with changes is much easier with SmartSolve Review collected by and hosted on G2.com.

What do you dislike about SmartSolve?

It could get a bit more user friendly at times. Not super intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering SmartSolve:

Great company to work with and it also has many modules that can be used for all parts of an organization. We plan on adding more modules as we go and gain experience with the software. Review collected by and hosted on G2.com.

What problems is SmartSolve solving and how is that benefiting you?

Training documentation. SOP/Work instruction database. Non-conform, CAPA, Complaints, We have realized that by having these more accessible to all users we are seeing a greater accuracy in our work instructions. Review collected by and hosted on G2.com.

NG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about SmartSolve?

Help in proper maintanence and tracking of complaints, CAPA, NC, devitations, inspection reports etc. Its very easy to use and we use it on a daily basis. It can be integrated easily with other tools Review collected by and hosted on G2.com.

What do you dislike about SmartSolve?

Slow speed, asset management is very tricy and cumbersome, customer support is very basic Review collected by and hosted on G2.com.

What problems is SmartSolve solving and how is that benefiting you?

Complaint hadling, CAPA tracking, NCs managements, Inspection and audit reports management Review collected by and hosted on G2.com.

AS
Senior MDR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SmartSolve?

integration with other platforms, customization as per requirement, Easy reporting, customized dashboard, role management, single sign-on Review collected by and hosted on G2.com.

What do you dislike about SmartSolve?

nothing to dislike very much but customer service is not very prompt in resolving the issue Review collected by and hosted on G2.com.

What problems is SmartSolve solving and how is that benefiting you?

we were looking for a solution for analysing our customer complaints and conduction corrective and preventive actions against them Review collected by and hosted on G2.com.

Carlota H.
CH
Trabajador
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about SmartSolve?

The archive administration endorsement process has absolutely expanded efficiency concerning sign-offs of SOPs. It is unquestionably sufficiently adaptable to deal with preparing necessities for a littler size organization where prerequisites, positions,roles, and representative prerequisites are very differed because of the requirements when working for a littler organization that a worker may 'wear numerous caps'. So I would envision a bigger organization with more prominent numbers would have no issue fitting to fit the preparation prerequisites of numerous workers holding a position and its activity jobs. I am energized with the possibility of actualizing the rest of the modules (CAPA/NC/Audit/Non Conformance....etc.) Review collected by and hosted on G2.com.

What do you dislike about SmartSolve?

Help application has a couple of blunders/wrong data in its substance. Bugs/Issues dialect in the help line. Additionally the interface has a few irregularities as to areas of activities - not real issues but rather there is by all accounts a vibe with the new form that there isn't a consistency to seeking and manager setup sorts of exercises. 'Out of the Box' there is no help for execution of any inheritance information - this unquestionably stretches usage exercises. Any product that should be approved is a sufficiently thorough movement yet when you at that point factor in how heritage information is to be dealt with that does not prompt any quick execution (consider parts information section for each representative latest prerequisites and accreditation data being physically entered - it includes). Likewise I would lean toward Pilgrim Quality Solutions to offer instructional courses all the more every now and again. I have gone to the Administrator Boot Camp Class and was unquestionably happy with the educator and the course content however I get a vibe that instructional courses are an untimely idea since they are offered rarely. There is an outrageous measure of usefulness accessible to change structures and revealing capacities - yet classes are not promptly accessible. Review collected by and hosted on G2.com.

Recommendations to others considering SmartSolve:

You only need a laptop and a network connection. Also if you have any problem you only have to contact with them. Utilize it!!! Review collected by and hosted on G2.com.

What problems is SmartSolve solving and how is that benefiting you?

Some benefits that SmartSolve had solved me is the improved archive administration and preparing administration capacities. Review collected by and hosted on G2.com.

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