--- title: Smartling Reviews meta_title: 'Smartling Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 708 reviews by the users' company size, role or industry to find out how Smartling works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 708 scale: '5' date_modified: '2026-08-07' parent_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Smartling Reviews **Vendor:** Smartling **Category:** [Translation Management Software](https://www.g2.com/categories/translation-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 708 ## About Smartling Smartling is the AI Translation Platform that helps companies grow globally, faster. Recognized as the #1 translation management system (TMS), #1 website translation tool, and leading localization services provider (LSP) by G2 users and CSA Research, Smartling is built on a simple belief: translation should be always-on AI infrastructure, not a project-based afterthought. With 12 billion words translated annually, Smartling delivers an average turnaround of 1.3 days—10x faster than traditional LSP approaches—while reducing cost per word by up to 60%. What sets Smartling apart is its fully integrated TMS and language services on a single open platform. Smartling tests 70+ AI models monthly and auto-routes content to the best model for each use case—with built-in governance, audit trails, and quality controls that protect your brand at scale. Whether you need AI-only speed, AI + human post-editing, or full human translation, Smartling adapts to your quality and risk requirements. Smartling's Global Delivery Network (GDN) enables companies to translate their entire website without touching a line of code. A proxy-based solution that sits between users and your site, GDN automatically detects, translates, and delivers localized content in real time—so you can go multilingual fast, regardless of your underlying tech stack. Here's what makes Smartling stand out: Translation done your way. The platform provides the software, integrations, and services necessary for a successful translation program—all in one place. Whether it's our TMS, expert linguists, or integration with top-tier AI and machine translation models, we help you build a translation approach tailored to your specific needs—with full flexibility to bring your own models, data, and linguists. Work in the tools you already use. No more switching between screens—start, track, and complete translations within your preferred content platforms. Smartling offers 50+ integrations with popular CMS, commerce, and support tools, plus a customizable API for everything else. Provable quality at every step. Smartling's LQA Agent delivers 98+ MQM scores with human-in-the-loop review and 96+ MQM fully automated—removing up to two-thirds of content from the human review pipeline without sacrificing accuracy. Every translation includes a full audit trail of models, versions, and human edits. Smartling is trusted by hundreds of global brands, including IHG Hotels & Resorts, Shopify, Pinterest, State Farm, British Airways, OpenAI, and Lyft. ## Smartling Pros & Cons **What users like:** - Users praise Smartling for its **ease of use** , making translation tasks intuitive and efficient without any installations required. (175 reviews) - Users value the **user-friendly interface** of Smartling, enjoying its fast workflows and seamless project management features. (68 reviews) - Users value the **helpful support** from Smartling staff, ensuring quick responses and smooth communication throughout the project lifecycle. (65 reviews) - Users find Smartling's platform to be **intuitive and user-friendly** , enhancing efficiency in their daily translation tasks. (62 reviews) - Users commend the **excellent customer support** from Smartling, appreciating prompt and professional assistance during projects. (60 reviews) - Users value the **intuitive user interface** of Smartling, facilitating quick adaptation and easy navigation for projects. (56 reviews) - Workflow Management (42 reviews) - Quality (39 reviews) - Efficiency (38 reviews) - Translation Memory (36 reviews) **What users dislike:** - Users struggle with **translation issues** due to automatic translation quality and challenges with the TM panel and errors tool. (68 reviews) - Users find **difficult navigation** in Smartling, particularly when managing large projects or searching for specific terms. (27 reviews) - Users are disappointed by the **missing features** like offline access and lack of SDKs for mobile or web apps. (22 reviews) - Users face **communication issues** due to time zone differences and slow responses from the Smartling support team. (20 reviews) - Users find the **poor search functionality** frustrating, as it complicates navigation in larger projects and affects productivity. (20 reviews) - String Management Issues (18 reviews) - Users experience **inefficiency** due to delays in email notifications for available jobs, impacting timely responses. (16 reviews) - Slow Performance (16 reviews) - Users experience **complex workflows** that hinder efficiency, with navigation issues and overwhelming notifications impacting usability. (14 reviews) - Quality Assurance Issues (14 reviews) ## Smartling Reviews ### 1. Efficient Translation with Easy File Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2023 **What do you like best about Smartling?** I like that I can easily upload an Excel and download an Excel, which I can use directly in my survey platform. This feature results in less manual work for me. The initial setup of Smartling was also very easy. **What do you dislike about Smartling?** There are two setups for European and overseas languages in our case. I would prefer to just have it in one ad-hoc folder. **What problems is Smartling solving and how is that benefiting you?** I find Smartling solves translation needs for many languages and reduces manual work by letting me easily upload and download Excel files for survey integration. ### 2. A delightful working experience **Rating:** 5.0/5.0 stars **Reviewed by:** OSMOSE . | Freelance translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Smartling?** I've been working with Smartling for 8 years and have only good things to say. The Language Services team is lovely to communicate with and highly professional, while the platform has always proved very functional, intuitive and well-conceived. The software is plug-and-play, which streamlines the translation process, and the support team is always reactive and helpful. I've had the chance to collaborate with a pool of talented and seasoned linguists along the way and the whole experience is perfect balance for me as a freelancer. **What do you dislike about Smartling?** In 8 years I have not run into anything to dislike about Smartling. **What problems is Smartling solving and how is that benefiting you?** As a freelancer Smartling provides an all-inclusive package of translation tasks + efficient software + accounting which greatly streamlines my work as a freelancer. ### 3. A great CAT tool to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Valeria M. | English-Spanish Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2025 **What do you like best about Smartling?** I've been using Smartling every day for over 5 years now, and it has been a wonderful experience. The tool is very intuitive and easy to use. Features such as machine or AI-powered translation, translation memory, glossary, and quality checks help improve productivity and ensure consistent, high-quality work. I find the Context tab extremely useful for providing accurate translations. Additionally, it allows you to submit queries, receive notifications, and even handle billing, which saves a lot of time. In short, it's a comprehensive and reliable CAT tool, and the team's support is excellent! **What do you dislike about Smartling?** Honestly, there's nothing I dislike about it. **What problems is Smartling solving and how is that benefiting you?** Smartling helps me work more efficiently, maintain consistency across jobs, and ensure the accuracy and quality of my translations. ### 4. Clean, Fast and Context-Friendly Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Smartling?** I've used Smartling mainly as a project manager for over 10 years, but I’ll sometimes jump in for review or editing. The feature I appreciate the most here is the visual context. With file types like IDML (which we handle a lot) it’s helpful to actually see how the text will sit in the final design. Smartling also provides good visibility on freelancers and where things are in progress. The platform itself is always quick and responsive, and the interface is clean, which makes it easy to onboard new translators. Finally, the glossary feature has been improving steadily, which makes consistency a lot easier to maintain across projects. Compared to Phrase, a lot of consideration has gone into the CAT tool for freelancers, which also helps to keep them using the platform confidently. **What do you dislike about Smartling?** The parsing engine struggles sometimes when files are heavily segmented—like PDFs exported to Word. It doesn’t always handle them well, and we sometimes spend extra time working on fragmented strings. As with all CAT tools, it’s also very string-focused, which can be limiting with certain file types. SRT subtitle files, for example, create issues with Asian languages where syntax doesn't flow as expected. It's not anything that other CAT tools are necessarily doing better, but I feel there could be a smoother process. **What problems is Smartling solving and how is that benefiting you?** Onboarding freelancers to new tools is always a struggle, but the platform's reliability makes it easier to keep good relationships. The support team are really quick to respond with any technical concerns, so that also helps. ### 5. Translations done accurately, quickly, and hassle-free **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** I love logging on and knowing exactly what I have to translate, who the client is, when it's due, and the scope and instructions... all easily available in an intuitive platform. The technology and workflow are great too. Strings, glossaries, and translation memories are clear, which makes work very enjoyable. Hitting the Submit key is very satisfying too, when everything is done and ready to go. **What do you dislike about Smartling?** I think there is always room for improvement when you're dealing with translation platforms. As a translator, occasionally something pops up where I say, "Ah, this workflow could be a little different here". Luckily though, Smartling is always on top of this and constantly updating and making changes to improve the platform for us. **What problems is Smartling solving and how is that benefiting you?** Smartling is always growing and adapting. There is always new technology being implemented in the translation workflow, and that makes our work move faster and more accurately. So, new AI assisted functions are working more and more smoothly, making it easier to trust the results that come in. ### 6. Smooth workflow and responsive project managers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** The streamlined workflow is definitely the biggest advantage. It simplifies the entire process, from claiming new jobs to translating, reviewing, and submitting work. I also value the automatic invoicing and the fact that payments are always punctual. The translation editor is intuitive and well-organized. All the essential features a translator needs—such as the style guide, context window, and search function—are easily accessible on the screen. It is much easier to use than a complicated desktop CAT tool. Another great thing is the availability of the project managers. You can contact them easily by email, and they are always quick to respond and solve any problems fast. **What do you dislike about Smartling?** The editor is user-friendly for small jobs, but it becomes frustratingly simple when dealing with large or split projects. It lacks the advanced control and features of a true desktop CAT tool, offering limited control over TM, glossary, and QA settings. This often makes maintaining consistency across large jobs a major challenge. With the introduction of new AI review/post-editing jobs, the rates have drastically decreased. There is no easy way to see the exact total pay for a job before claiming it, making financial planning impossible. With the rise of AI, translators are now expected to review rather than translate, and the daily output requirements have increased sharply, which can negatively impact quality, as there is only so much the human brain can handle in a day. The quality of AI translations is inconsistent: While it can deliver good results for simple, low-context content, its performance drops for projects that require more customization and where consistency is key, such as larger or more technical projects. On the positive side, I have noticed that the AI output has improved over time, and with dedicated human expertise to customize and refine the models, I am confident that its quality will continue to improve rapidly. **What problems is Smartling solving and how is that benefiting you?** Smartling greatly streamlines my workflow by taking care of all the essential administrative tasks. As a translator, this enables me to concentrate on my main strength—producing high-quality translations—without being distracted by less productive activities such as finding clients, preparing complex files, or handling the invoicing process. ### 7. Quick, Simple Translation Workflow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Smartling?** Fairly quick and simple workflow to create translation jobs. AIHT flow speeds up the process. AMs and CSMs are quite quick to respond to emails. **What do you dislike about Smartling?** No concrete deadlines for large jobs (such as I normally submit). Pricing still a bit unclear for different levels of matches. It would be good to see somewhere in the UI how much of your contract you've used up in the year to date. **What problems is Smartling solving and how is that benefiting you?** Bringing down the cost of translations. Using AI to speed up translation process. ### 8. Smooth operation experience and great team support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Smartling?** Smartling is intuitive, reliable, and makes working on localization projects much smoother. I particularly appreciate its user-friendly interface, real-time QC feature and excellent system stability. It has greatly streamlined my daily workflow and improved collaboration across teams. A truly excellent tool for professional linguists. **What do you dislike about Smartling?** It would be great if you could consider adding a feature to highlight end-user instructions directly in the workbench without clicking the specific string, or allow filtering of highlighted strings to improve review/editing efficiency. Also, a batch-ignore function for false QC errors would be very helpful. For example, ifa verb like “messaging” is listed in the glossary, QC may incorrectly flag the noun like “messages” as an error for not matching the glossary term. Dismissing these one by one takes extra time, so the ability to ignore such cases in batch would improve efficiency. **What problems is Smartling solving and how is that benefiting you?** Smartling helps streamline my translation workflow by centralizing all tasks in one place, from translation to review. It reduces time spent switching between tools, ensures consistency through integrated TM and quality checks, and provides clear visibility into deadlines and requirements. This makes collaboration smoother, improves overall translation quality, and allows me to focus more on the content itself rather than administrative overhead. ### 9. Effective and reliable Translation Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2025 **What do you like best about Smartling?** Smartling is one of my favorite Translation Management Platforms. I use it on a daily basis and, overall, I am very satisfied with it. Translation and proofreading projects are easy to manage, and project managers are always prompt in answering my questions, no matter the topic (project-specific, billing, or other). The machine translations provided in the Editor are above average in quality. Additionally, the Concordance Search function is user-friendly and effective. **What do you dislike about Smartling?** If I have specific questions regarding a translation, it sometimes takes several days to receive a response from clients. Additionally, there is a significant number of projects consisting of only a few words. In such cases, logging in and opening the Editor often takes more time than completing the actual translation. **What problems is Smartling solving and how is that benefiting you?** I can manage translations, ask clients questions that arise during the process, and handle billing all on a centralized platform. The machine translations available in the Editor significantly speed up my workflow. ### 10. Efficient and user-friendly, with room for QA and QOL improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Smartling?** Smartling makes project handling straightforward. Accepting or rejecting jobs is quick and simple, and I like that clients can easily access tasks and respond to queries directly in the platform. Another useful feature is having the final file preview available by default for most tasks, which helps ensure quality and context. **What do you dislike about Smartling?** The auto QA settings can sometimes feel overly strict, and adjusting them usually requires contacting a PM. I’d also appreciate more robust filtering and sorting options for strings AND segments within tasks, which would make large projects easier to manage. **What problems is Smartling solving and how is that benefiting you?** As I am a translator, Smartling makes my day-to-day work more practical because I don't need to handle countless email threads related to my jobs. I access the tool, accept the tasks I want and get to work right away. Invoicing is automated and done within Smartling as well, so that's another admin task I do not have to worry about. ### 11. A centralized platform that allows to focus on what really matters. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** I appreciate that tasks are assigned automatically and that delivery can be done directly on the platform. Invoicing is also automated. There is no time wasted on communication, so we can focus on getting the job done. We also have complete visibility of current and upcoming tasks. The tool is easy to use and intuitive. The help center is comprehensive, and the support team is responsive when needed. **What do you dislike about Smartling?** Quality checks are not optimized and sometimes lead to numerous false positives (for example, adding non-breaking spaces is flagged as an error, even though they are essential for a high-quality translation), which makes this step long and tedious and makes it difficult to identify true positives. The fact that everything is automated takes away the human touch: tasks can be removed from our queue without notice, which is disrespectful of our time and our work. **What problems is Smartling solving and how is that benefiting you?** Translation Management ### 12. Strong automation and in-context editing tools **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina V. | Language Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Smartling?** The in-context view is one of the strongest features — seeing where the text will appear helps avoid mistakes with tone, spacing, or formatting. Glossaries and translation memory are well integrated, making it easier to stay consistent with terminology and client preferences. Built-in QA checks (like placeholder validation and tag consistency) reduce errors and speed up delivery. The cloud-based system means no need to install software and projects are always up to date. **What do you dislike about Smartling?** Performance issues sometimes appear with larger projects, making navigation and search slower. As a translator, I also have limited control over some settings like translation memory management, which can be frustrating. **What problems is Smartling solving and how is that benefiting you?** By providing in-context previews, it removes the guesswork of where and how text will appear, reducing errors and client revisions. Its integrated glossaries and translation memory keep terminology consistent across projects, saving time and ensuring smoother collaboration. Automated QA checks handle technical details like tags and placeholders, allowing translators to focus on style and accuracy. ### 13. Powerful translation tool **Rating:** 4.0/5.0 stars **Reviewed by:** Petra D. | Traductrice gérante, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Smartling?** I use Smartling daily as a full-time professional translator. The platform is intuitive yet powerful, with a robust translation memory and fully customizable glossary. The team behind Smartling is responsive, supportive, and always easy to work with. Projects offered through the platform are varied and engaging, which keeps the work interesting. I also appreciate the flexibility to decline assignments whenever my schedule is full. **What do you dislike about Smartling?** The machine translations provided are often of low quality and require a complete rewrite. In many cases, editing them takes just as much time as translating from scratch. **What problems is Smartling solving and how is that benefiting you?** Flexible working hours, very little billing or bookkeeping required, and payments are always made on time. ### 14. It's great to be able to focus solely on the translation work. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Smartling?** As a freelance translator, constantly exchanging emails with agency project managers to complete a single job is always exhausting. Attaching and sending the completed translation files one by one is especially so. While many agencies have recently systematized and automated this entire process, I find Smartling to be the most optimized for translators. For web-based CAT tools, it not only handles term bases and translation memory searches but also provides real-time previews of webpage files, Word documents, and PowerPoint files for context verification. It also excels with auxiliary features like highlighting related sentences, making it highly satisfying to use. **What do you dislike about Smartling?** While it doesn't happen often, occasionally when all translators within a team decline a specific task in the system and the project manager fails to notice in time, work tends to pile up on a small number of translators. If even those few translators decline the work, the tasks do move to the “Available to Accept” menu item so any translator can freely claim them. However, this process feels somewhat clunky. **What problems is Smartling solving and how is that benefiting you?** Smartling is helping me quickly and efficiently handle translation work for other clients. Thanks to Smartling's CAT tool, I'm managing translation projects more effectively than usual. ### 15. Fast, Accurate Translations with a Touch of Complexity **Rating:** 4.5/5.0 stars **Reviewed by:** Chris M. **Reviewed Date:** February 04, 2026 **What do you like best about Smartling?** I like Smartling for its powerful and flexible translations. It provides fast, accurate translations across many languages, which is crucial for our work with multiple global brands. The integration with SFCC is also valuable. **What do you dislike about Smartling?** I find it technical to use, especially the UI settings for the various translation settings. It could be better with better SFCC Page Designer integrations. **What problems is Smartling solving and how is that benefiting you?** I use Smartling to speed up time to market for EU markets with fast, accurate translations across many languages. ### 16. Efficient translator tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Smartling?** Smartling is an all-in-one surface for translation where I can consult style guides and glossaries, check context if provided, and check or file queries on the same screen. It's one of the fastest translator tools that I've ever used in terms of being connected to the server (saving my work) and progressing through my work using highly efficient keyboard shortcuts; it's easily one of my favorites, if not my most favorite. I also love that it's easy to keep track of work volumes and translation changes/feedback on the platform itself. **What do you dislike about Smartling?** It can be hard to translate strings without context, which is not always available. I'm also not a fan of the sequence of strings being so easily changed especially when working with multiple pages. **What problems is Smartling solving and how is that benefiting you?** Keeping track of purchase orders and invoicing are additional steps for me, and it's very convenient that I don't have to worry about it with Smartling. ### 17. Affordable, Easy Setup, Great for Translation Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Kate M. | Revenue, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Smartling?** I appreciate Smartling's reasonable pricing, which was a significant factor in choosing the platform. Their good customer service stands out as well, providing reassurance and valuable support whenever needed. Setting up Smartling was a breeze, which made the initial adaptation stress-free and straightforward. The software's translation capabilities are incredibly helpful for our business, streamlining processes and improving efficiency by making translation tasks easy to manage. This robust functionality directly benefits our operations. The overall satisfaction is evident in my willingness to recommend Smartling highly, almost rating it a nine on a ten-point scale. Furthermore, it meets all our current needs comprehensively, eliminating any desire for immediate changes. **What do you dislike about Smartling?** Nothing **What problems is Smartling solving and how is that benefiting you?** I use Smartling for translation, which is easy to use and beneficial for my business. ### 18. A Reliable and User-Friendly Platform for Freelance Translators **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Smartling?** I use Smartling almost daily, and it helps me manage multiple clients seamlessly. The platform is intuitive and easy to use, with a clear interface and robust features. Even though it is used by multiple clients and agencies, managing projects is straightforward and never confusing. From a service perspective, the jobs I receive through Smartling are flexible enough to fit my schedule, and the payment structure is transparent and easy to track — which is especially valuable as a freelance translator. Project managers are approachable, and their responses are always prompt and helpful. **What do you dislike about Smartling?** I sometimes wish there were clearer ways to see which TM entries were actually used in final deliveries. It would also be helpful to access the final version after reviewer edits, as this would support quality improvement and better alignment with client expectations. **What problems is Smartling solving and how is that benefiting you?** I use Smartling to manage translation projects from different clients in one place, and it’s easy to keep things organized. The platform helps me follow workflows smoothly and stay on schedule. I also like that the payment system is clear, so I can check my work and earnings easily. As a freelancer, that’s very helpful. ### 19. I use Smartling for translation, proofreading, and sometimes for MTPE. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Smartling?** It is an online CAT tool that is easy and quick to get started with. The ability to see the texts to be translated in context is convenient. The ability to search in multilingual TMs is convenient. I use it daily. Customer support is available. **What do you dislike about Smartling?** The current interface is less practical and intuitive for translators (see filtering to open multiple projects from the same sub-account at once). Opening many small projects from the same sub-account at once and the arrival template take longer to download (even with a good Internet connection), there is no longer any division of long content into pages, which is less effective in terms of navigation and considerably slows down the translation/review effort because you have to scroll to move from one segment to another, and there is no longer the page division that allowed for page jumps. In French, we need to add non-breaking spaces and the software marks this as an error. It takes time to remove the false error message for each string. **What problems is Smartling solving and how is that benefiting you?** The advantage of online CAT tools is that there is no need to install anything locally. The ability to connect to projects from the office, home, or on the go (while respecting confidentiality) is very convenient. There is also two-factor authentication and scheduled password changes, which are practical. Access to the general TM is very convenient, compared to some projects/clients that only work with restricted project TMs. ### 20. Smartling is one of the better web translation tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Smartling?** The features have stayed as pleasant as previously. **What do you dislike about Smartling?** The preview function could work better. **What problems is Smartling solving and how is that benefiting you?** For me, it's just a web translation tool among others. ### 21. My working relationship with Smartling is everything I could ask for as a freelancer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Smartling?** As an English-Spanish freelance translator, what I like the most about working with Smartling is the freedom that we have to communicate directly with account owners and managers to raise issues when things aren't clear enough or context is missing, suggest potential source changes, track client preferences straight with the relevant parties, etc. Smartling trusts its external linguists to be involved in the accounts they work with, thus being able to make the best decisions possible for the final product. Moreover, the PM team is always at our beck and call to provide support. **What do you dislike about Smartling?** I cannot really thing of anything worth mentioning. I am greatly appreciative of the Smartling team and the way they operate, and, also, super comfortable working with them. **What problems is Smartling solving and how is that benefiting you?** I work externally for Smartling as a freelance English-Spanish translator, so there isn't really anything Smartling helps me solve. What I can say, though, is that it is a very user-friendly, all-in-one platform that works fast and smoothly. ### 22. Great pricing and easy for content teams, but lacks mobile/web SDKs **Rating:** 3.0/5.0 stars **Reviewed by:** Mohammad S. | Software Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Smartling?** Good pricing, and easy to use for our content team **What do you dislike about Smartling?** No SDKs for mobile or web apps, only APIs **What problems is Smartling solving and how is that benefiting you?** We are using it as our Translation Management System to update all translations by the content team ### 23. Smartling’s Translation Memory Speeds Localization and Cuts Long-Term Costs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Smartling?** The translation memory feature in Smartling is very useful because it helps avoid repeated translations, which saves time and reduces costs. Overall, Smartling speeds up localization, improves translation quality, and helps lower long-term costs for global businesses. **What do you dislike about Smartling?** Updating translations in Smartling is a big issue for me, because I have to update them manually for each individual string, one by one. **What problems is Smartling solving and how is that benefiting you?** It’s a quick way to get optimized translations in any language, with the option to add a review step using our local employees when needed. It supports the localization of our products at a global level and helps us keep the content aligned for different markets. ### 24. Using Smartling has made managing localization projects faster, clearer, and more collaborative! **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah A. | Lead Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Smartling?** As a PM managing an agency account, Smartling has been a reliable and efficient partner for localization and project management. The platform supports smooth workflows, provides clear visual context for both translators and PMs, and enables strong collaboration with vendors. Overall, it helps deliver high-quality, on-time multilingual content. **What do you dislike about Smartling?** As an agency account owner, it would be helpful to have a report per user available at the end of each month on the admin side. At the moment, we have just one report which includes all users' work! **What problems is Smartling solving and how is that benefiting you?** Smartling automates workflows and improving collaboration. This helps by speeding up delivery, ensuring quality, and simplifying project management. ### 25. Time-saving and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Mariana C. | Tradutor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Smartling?** The most valuable aspect of using Smartling for me is the amount of time it saves when completing tasks. I find the broad range of features I regularly use to speed up my workflow to be very effective. **What do you dislike about Smartling?** I would really appreciate having a font size setting, since I typically need the text to be quite large. Unfortunately, Smartling doesn't offer an option to adjust the font size, which makes it less comfortable for me to use. **What problems is Smartling solving and how is that benefiting you?** This tool is helping me enhance the accuracy of my translations thanks to its useful range of QA features, and it also speeds up my workflow. ### 26. Good and easy to use system **Rating:** 3.5/5.0 stars **Reviewed by:** Anke B. | Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Smartling?** System usually runs smoothly without outages. Shortcuts work well with option to change them to personal preference. Good interface, easy to navigate and find the information needed. Good support from PMs on some clients. **What do you dislike about Smartling?** MT and AI suggestions often require a lot of rework. For example even for longstanding clients the formal vs informal address is wrong in every string. Reliance on PMs for their specific clients means questions sometimes don't get answered for a day because of time zone differences. It would be helpful to get a quick answer from a different PM sometimes where that's possible. **What problems is Smartling solving and how is that benefiting you?** Smartling helps with the translation process. ### 27. Very nice, streamlined, fair freelancer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2025 **What do you like best about Smartling?** The highly automated experience, particularly the distribution of translation jobs, and that you're able to decline when your plans change. **What do you dislike about Smartling?** Within the editor, it's sometimes a little difficult to jump between segments when using a mouse. Sometimes you end up at the beginning of a segment, sometimes at the end of it. Tag placement within the editor is a bit clunky at times, the new version too. It would be nice to be able to cut out and paste individual tags without the second tag of the pair disappearing. Also, a dark mode would be very beneficial, for the editor at least. **What problems is Smartling solving and how is that benefiting you?** It makes accepting jobs very easy, usually only requiring "manual" email communication in the case of deadline adjustments. That saves me a lot of time and gives me the flexibility to pick the jobs that best fit my schedule at the time. ### 28. Streamlined Workflows and Excellent Support for Linguists **Rating:** 5.0/5.0 stars **Reviewed by:** Hokyun Y. | Linguist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** As a freelance linguist working with Smartling, I have found the platform to be exceptionally well designed for both translation and collaboration. One of the biggest advantages is that Smartling provides its own web-based CAT tool, so there is no need for separate software. The interface is intuitive, user-friendly, and makes it easy to stay focused on the actual work rather than technical overhead. The invoicing process is streamlined and fully automated, which significantly reduces administrative burden and allows me to spend more time on translation itself. Communication with project managers has always been smooth, timely, and highly professional. I also appreciate the clarity of instructions, the consistent workflows, and the overall respect Smartling shows toward its linguist community. In addition, the platform offers useful features such as translation memory and glossary integration, which help maintain consistency and improve efficiency across projects. The job assignment and delivery process is straightforward, and I always feel supported in my work. Overall, Smartling stands out as one of the most professional and linguist-friendly platforms I’ve worked with. It not only simplifies the translation process but also fosters a collaborative environment where linguists can do their best work. **What do you dislike about Smartling?** No major complaints — the system works smoothly and the support team is responsive whenever needed. **What problems is Smartling solving and how is that benefiting you?** Smartling eliminates the hassle of using separate CAT tools by providing a built-in, intuitive web-based platform. This not only saves time but also makes the translation process much smoother. The automated invoicing system reduces the administrative workload, which is often a challenge for freelancers, and allows me to focus more on actual translation work. In addition, Smartling centralizes communication with project managers, ensuring that instructions are clear and collaboration is efficient. Overall, it solves the common issues of scattered tools, manual admin tasks, and inconsistent workflows, ultimately making my work faster, easier, and more professional. ### 29. Amazing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Yamila M. | Senior Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Smartling?** I like that their team tends to be on top of everything, they do very useful follow-ups and the platform allows you to receive automatic reminders of the jobs to be completed. **What do you dislike about Smartling?** As we work with freelancers, sometimes the double step verification can be overwhelming since we cannot log in from their account, and the process becomes slow. **What problems is Smartling solving and how is that benefiting you?** We work with linguists and the translation process becomes easier and faster since it centralizes translation and diffeerent localization workflows in one place. It keeps translation memories and glossaries consistent across projects and automates file handoff and delivery without complex messaging to the client. Besides, it simplifies the collaboration across translators, and project managers. ### 30. Streamlining Translation for Global Success **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Smartling?** What I absolutely love about Smartling is how much time it saves me! The automation and integrations make everything run so smoothly, freeing me from tedious manual tasks and giving me more time to focus on quality. And the visual context feature—wow, it’s a total game-changer! No more guesswork, just accurate translations right from the start. Smartling truly feels like it was built for people who want the perfect mix of efficiency and accuracy. **What do you dislike about Smartling?** Smartling’s AI translation engine, Foundation, is a huge time-saver, but it’s not flawless. For nuanced or highly creative content, it can sometimes fall short. It’s great for speeding up the process, but I wouldn’t use it without oversight. Think of it as a supportive assistant rather than a full replacement for human translators. **What problems is Smartling solving and how is that benefiting you?** For me, Smartling solves the constant back-and-forth that usually comes with managing translations. Instead of dealing with messy spreadsheets, email chains, and version control issues, everything is in one place. That alone saves me a lot of frustration. The automation features also make a big difference—I don't have to waste time on manual tasks like importing and exporting files. It's not perfect, and there are things that could be improved, but overall, it makes my job easier and helps me work more efficiently. ### 31. A Reliable and User-Friendly Translation Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** I have been using Smartling for the past three years, and it has consistently proven to be a reliable and user-friendly platform. Everything is easy to access, and the interface makes navigation smooth and intuitive. One of the features I appreciate the most is the seamless integration of machine translation, which saves a lot of time while still allowing for high-quality output. The platform also provides a very clear overview of completed work and invoices, which makes project tracking and reporting straightforward. Overall, Smartling has made my daily work much more efficient, and I truly value how well it balances simplicity with powerful functionality. **What do you dislike about Smartling?** There’s nothing I particularly dislike about Smartling at the moment. **What problems is Smartling solving and how is that benefiting you?** Smartling makes my translation process faster and more efficient, while still helping me ensure the highest quality. It also allows me to easily check and maintain the quality of translations across the whole team, which improves consistency and overall results. ### 32. Smartling leads the AI translation revolution in quality, technical expertise and dedicated support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Smartling?** Using the platform for many years, Smartling has made the usefulness and necessity of AI-powered translation apparent through intuitive systems and advanced support for almost any file type. I'd certainly recommend it to any potential client that wants to leverage powerful support for their localization needs. **What do you dislike about Smartling?** Some file types are not often parsed comprehensibly and awkward line breaks can lead to truncated strings that are very hard to parse, especially when dealing with APAC languages etc. Investing time in cleaning up source files and making sure all context is communicated beforehand goes a long way in ensuring a quality final output. Glossaries and other linguistic assets are also a must in this regard. **What problems is Smartling solving and how is that benefiting you?** As a localization manager Smartling is an amazing tool for managing localization across many countries and locales, and as a Japanese to English translator, the opportunity to engage with the product directly on JP-EN jobs has shown the high-quality final output it creates on many occasions – certainly look forward to more! ### 33. Outstanding Team That’s Responsive and Helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Smartling?** Support from onboarding team, AMs, PMs, and engineering has been great. Responsive to feedback, and available as a resource when needed. **What do you dislike about Smartling?** For the GDN solution, string parsing is a common issue. However, this is solved going with a different route, such as an app connector straight to your CMS, etc. **What problems is Smartling solving and how is that benefiting you?** Scalable solution for large websites across multiple geos. Smartling allows us to track changes in a manageable way outside of our CMS. ### 34. Smartling Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Smartling?** The ease of of uploading documents to have translated. **What do you dislike about Smartling?** HIGH learning curve to learn the platform AND administration features are lacking **What problems is Smartling solving and how is that benefiting you?** Translation for website and adhoc jobs ### 35. A user-friendly platform for linguists working on MTPE and LQA **Rating:** 4.0/5.0 stars **Reviewed by:** Laura H. | Translator, Transcreator and Editor - Brazilian Portuguese and U.S. English, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Smartling?** Smartling offers an intuitive translation interface that is quick to learn and easy to navigate. The keyboard shortcuts and clean design make efficient for MTPE and review/LQA tasks. Overall, Smartling provides a smooth workflow that helps projects move forward with efficiency. **What do you dislike about Smartling?** While the platform works well overall, it could benefit from a few minor enhancements. For example, adding more advanced filter options would make it easier to locate exactly the segments needed, and improving the accuracy of the “repetitions” filter would save time when batch-editing or reviewing repeated content. **What problems is Smartling solving and how is that benefiting you?** Smartling saves me time by streamlining MTPE and QA in one platform, making my workflow faster, simpler, and more accurate. ### 36. Smartling, as a TMS, is very streamlined and easy-to-navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Mamor Adi P. | Language Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Smartling?** - Streamlined workflow for linguists - TMs, Glossary, and Query are easy to access. - Excellent team of PMs and Supports **What do you dislike about Smartling?** - Context is not easy to access or navigate. Sometimes, it does not work (when handling certain file types). **What problems is Smartling solving and how is that benefiting you?** - Delivering bespoke localization solution for clients with hyperlocale approach to ensure the translation is received in a way that it feels like written in their native language. - The most important thing is that Smartling opens up a channel for communication between linguists and clients, so that they can solve issues and clarify messages so that the translation is as accurate as it is culturally relevant. ### 37. I couldn’t be happier with Smartling **Rating:** 5.0/5.0 stars **Reviewed by:** Manal M. | مترجمة فورية للمؤتمرات ومترجمة مستقلة, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Smartling?** I couldn’t be happier with the team and the software. The project managers always answer my questions swiftly. They’re patient and will make sure everything is solved and understood. I’m very happy with their CAT tool. Very intuitive, it doesn’t crash nor lag. I always get work done with no complications. They have a notification system that is very helpful to be aware of new assignments even when not logged in. As I spend more time in this collaboration I am hoping to get more and more work with them because I haven’t come across with such a good team. **What do you dislike about Smartling?** Honestly, not a single problem so far. I’m very happy. **What problems is Smartling solving and how is that benefiting you?** Some of the latest notifications have gone to my spam folder or disappeared. However, I have communicated this to the team and are working on it. ### 38. It's like working with a lifetime buddy **Rating:** 4.5/5.0 stars **Reviewed by:** Catherine P. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Smartling?** It's quite easy to work with Smartling. I receive new job notifications every day, and I'm often contacted by project managers regarding new projects or accounts. It's been four years since I received my first job from Smartling, and I still enjoy working with them. **What do you dislike about Smartling?** If I have to be picky - there's an around 30-minute time gap between when new jobs are posted and when I received the email notifications. I've missed out on a lot of projects due to this issue. **What problems is Smartling solving and how is that benefiting you?** I'm using Smartling as one of my main CATs and it is easily accessible - I can work from anywhere. ### 39. a highly user-friendly and intuitive localization platform **Rating:** 4.5/5.0 stars **Reviewed by:** Weihong J. | Linguist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Smartling?** Smartling offers great ease of use, featuring noticeable terminology highlighting and prompts, along with a convenient quality assurance function after translation completion. **What do you dislike about Smartling?** One area for improvement in Smartling is that after searching for a term in the search box and positioning the cursor in a specific segment, clearing the search term causes the cursor to revert back to the first segment. This makes navigation particularly challenging in multi-page projects where precise positioning is crucial. **What problems is Smartling solving and how is that benefiting you?** This translation tool is exceptionally user-friendly and intuitive, allowing access to all necessary materials and information required during the translation process within a single interface, ensuring seamless workflow efficiency. ### 40. Smartling is a great platform for translators, and I've been working on it since February 2017. **Rating:** 5.0/5.0 stars **Reviewed by:** Dawid G. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Smartling?** Clear and intuitive interface, as well as the ability to create issues, which allows direct communication with the client and helps clarify questions when context is missing in the content. **What do you dislike about Smartling?** I didn’t like the default keyboard shortcuts, but that’s a minor issue since they can be customized. Other than that, I don’t see any major drawbacks. **What problems is Smartling solving and how is that benefiting you?** To be honest, Smartling isn’t really solving any problems for me personally, as I’m a freelance translator and use it simply as a tool to work for my clients. If a client prefers to work on this platform, it’s a pleasure for me to use it – but it’s not about solving a specific problem. I think this question is more relevant for translation agencies than for individual freelancers like me. ### 41. A great company to work for with good pay, manageable deadlines and nice PM's. **Rating:** 4.5/5.0 stars **Reviewed by:** Naja V. | Danish/English Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Smartling?** I really like the AI translations that they do. They improve the workflow a lot and is much faster than traditional translation, without it being paid way less, like most other agencies. **What do you dislike about Smartling?** Their review phase is odd. It feels very hard to know what you have done wrong in a given translation as the reviewer is responsible for giving examples, without you easily being able to connect it to each segment in the translation. **What problems is Smartling solving and how is that benefiting you?** It improves my workflow with their AI integration. It is not using an LLM or similar (as far as I am aware) but rather some intelligent translation software. ### 42. Useful Tool, But Interface and GitHub Integration Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Willis P. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Smartling?** When it works I don't have to think about it. **What do you dislike about Smartling?** I think the interface is clunky and confusing. The Github integration is flaky. Sometimes the translations aren't right and it's a pain getting them corrected and resent to github. **What problems is Smartling solving and how is that benefiting you?** We use Smartling to translate strings for our website. I write code and it gets sent to smartling for translation and then a PR appears to merge the new translation strings into my PR. ### 43. Easy to work with, but it lacks a few simple features that would make everyday use more efficient. **Rating:** 4.5/5.0 stars **Reviewed by:** Bárbara S. | Freelance Translator EN-PT, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Smartling?** The UI is user-friendly, and the glossary feature is very handy. The Context tab is an excellent idea for certain types of documents, i.e., when we are translating missing strings on a website that is already translated and live. **What do you dislike about Smartling?** It's quite difficult to locate and edit submitted strings when an account has too many projects. Having the ability to edit TM entries directly from the Search TM feature would be ideal. Additionally, the platform lacks a PO system that would allow us to view the budget for a job in advance, which would be very helpful. **What problems is Smartling solving and how is that benefiting you?** The translation memory ensures consistency and makes it easier to search for core terms. The ability to raise Issues and ask for clarification from the client directly is also helpful. ### 44. Effective Localization with GenAI workflows **Rating:** 3.5/5.0 stars **Reviewed by:** Jean-Baptiste G. **Reviewed Date:** February 03, 2026 **What do you like best about Smartling?** I like the dashboard view as well as the support team. The dashboard is straightforward and allows me to track projects easily. We've had great chats with the support team about our usage data and optimizations. **What do you dislike about Smartling?** Feels like GenAI could now be pushed much further. **What problems is Smartling solving and how is that benefiting you?** I use Smartling to localize web pages and marketing assets for global audiences. The dashboard is straightforward for easy project tracking. ### 45. Transparent, Innovative, and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Smartling?** Smartling stands out for its transparency and ethical business practices. Their clear pricing and open communication build trust, making them a reliable partner. Philippe and Kian are a pleasure to work with, and have always been responsive and pro-active in supporting us. The platform is user-friendly, with a flexible interface that’s accessible to both technical and non-technical users. Integration with HubSpot and other tooling was also seamless, allowing us to blend manual and automated translations. Recent investments in AI have significantly improved speed and accuracy and reduced overall translation costs which is always a positive. Overall, Smartling is an excellent choice for businesses looking for reliable, innovative localization solutions. **What do you dislike about Smartling?** No major drawbacks. Some of the advanced features may require a learning curve for new users. **What problems is Smartling solving and how is that benefiting you?** Smartling is making it easier for our team to manage translations by providing a simple, smart platform that helps us deliver accurate, consistent content to all our international audiences. ### 46. Excellent platform for customers and freelance translators **Rating:** 5.0/5.0 stars **Reviewed by:** Nguyen D. | Freelance Translator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Smartling?** This platform ensures prompt payment for translators and stands out as an excellent solution for delivering timely, high-quality translations. It can be seamlessly integrated into a wide range of websites and platforms, making it a versatile choice for various needs. **What do you dislike about Smartling?** They use a third-party financial company to handle monthly payments, and there have been a few incorrect transactions made to me. **What problems is Smartling solving and how is that benefiting you?** As a freelance translator, I find that Smartling provides an excellent platform for handling translation jobs, offering useful AI features and effective glossary management tools to support my work. ### 47. L9ve working with the Smartlink platform **Rating:** 5.0/5.0 stars **Reviewed by:** Marie M. | Freelance translator, English to French Canadian, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Smartling?** This platform is easy to use and provides a lot of useful information about the projects. It is also quite flexible. Communication with the project manager or IT team is straightforward, and they respond quickly. **What do you dislike about Smartling?** There isn't anything significant that bothers me. Honestly, I can't think of any dislikes. **What problems is Smartling solving and how is that benefiting you?** What I appreciate most is how quickly it lets me get my work done, along with the range of tools that help simplify my tasks. Also, I don't need to send any invoice each month, the system does it, saving me time. ### 48. Nice UI, Strong API Support, and a Stable Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Smartling?** Nice UI, good API support. Stable platform **What do you dislike about Smartling?** Support can be faster. More AI features please **What problems is Smartling solving and how is that benefiting you?** Localization of strings ### 49. Great new technology for translation work **Rating:** 4.0/5.0 stars **Reviewed by:** Chloe L. | Assistant project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Smartling?** I like Smartling's UI - all the important relevant information about the project can be understood at a glance. I also like that translators and project managers have access to it, minimizing a lot of the back and forth that goes when assigning translations projects. **What do you dislike about Smartling?** Since it's a cloud-based platform, the projects are uploaded in real-time. This also means that project managers sometimes have to continuously claim the same project until the entire project is claimed. This can be quite tedious. **What problems is Smartling solving and how is that benefiting you?** Smartling cuts down on a lot of the tedious communication between project managers and translators sending projects back and forth. ### 50. Easy to use and intuitive software for translation **Rating:** 4.0/5.0 stars **Reviewed by:** brenda h. | Freelance linguist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Smartling?** Easy to use, quick access to things like TM and close matches. **What do you dislike about Smartling?** AI/MT doesn't always implement ToV (formal/informal) or glossary in line with client instructions. **What problems is Smartling solving and how is that benefiting you?** AI seems to learn quite quickly and output is getting better over time. This and easy access to high matches and translation memory help me save time compared to some other software out there. ## Smartling Discussions - [Can the software/service be validated?](https://www.g2.com/discussions/24358-can-the-software-service-be-validated) - 1 comment, 1 upvote - [Who are your translators?](https://www.g2.com/discussions/language-services-faq-bf8ca85a-c073-4601-b7a5-098db525996d) - 1 comment, 1 upvote - [What languages do you translate into?](https://www.g2.com/discussions/language-services-faq-b3a4fb2c-04f2-4f58-9a3b-0139d5002dec) - 1 comment, 1 upvote - [Do you offer any service level guarantees?](https://www.g2.com/discussions/language-services-faq-a3853011-6306-4e47-b27d-78991370fa18) - 1 comment, 1 upvote - [What is the difference between you and an LSP?](https://www.g2.com/discussions/language-services-faq-9eb4fdbb-d3c0-461d-bdb3-5a1c044a720a) - 1 comment, 1 upvote - [View Smartling pricing details and edition comparison](https://www.g2.com/products/smartling/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+02%3A31%3A51+-0500&secure%5Bsession_id%5D=71703a9b-72ae-498b-8e09-fdf43a97e7bf&secure%5Btoken%5D=deed38af48e3e7a7789fbfe1d5f26cb8dc633511331150f458d69eae6b8c2c7d&format=llm_user) ## Smartling Integrations - [Acquia Customer Data Platform](https://www.g2.com/products/acquia-customer-data-platform/reviews) - [Adobe Creative Cloud](https://www.g2.com/products/adobe-creative-cloud/reviews) - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Akeneo PIM](https://www.g2.com/products/akeneo-pim/reviews) - [Bitbucket](https://www.g2.com/products/bitbucket/reviews) - [Braze](https://www.g2.com/products/braze/reviews) - [Builder.io](https://www.g2.com/products/builder-io/reviews) - [Canva](https://www.g2.com/products/canva/reviews) - [Contentful](https://www.g2.com/products/contentful/reviews) - [Contentstack](https://www.g2.com/products/contentstack/reviews) - [Drupal](https://www.g2.com/products/drupal/reviews) - [Dyspatch](https://www.g2.com/products/techdrop-labs-inc-dyspatch/reviews) - [Figma](https://www.g2.com/products/figma/reviews) - [Git](https://www.g2.com/products/git/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [GitLab](https://www.g2.com/products/gitlab/reviews) - [HubSpot Content Hub](https://www.g2.com/products/hubspot-content-hub/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Hygraph](https://www.g2.com/products/hygraph/reviews) - [Iterable](https://www.g2.com/products/iterable/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Knak](https://www.g2.com/products/knak/reviews) - [Lingoport Localyzer](https://www.g2.com/products/lingoport-localyzer/reviews) - [MessageGears Platform](https://www.g2.com/products/messagegears-platform/reviews) - [Optimizely Content Management System](https://www.g2.com/products/optimizely-content-management-system/reviews) - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews) - [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Salesforce Marketing Cloud Suite](https://www.g2.com/products/salesforce-marketing-cloud-suite/reviews) - [Sanity](https://www.g2.com/products/sanity/reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Sitecore Content Hub](https://www.g2.com/products/sitecore-content-hub/reviews) - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews) - [Sketch](https://www.g2.com/products/sketch/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [Storyblok](https://www.g2.com/products/storyblok/reviews) - [Strapi](https://www.g2.com/products/strapi/reviews) - [Temporal Cloud](https://www.g2.com/products/temporal-cloud/reviews) - [Uniform](https://www.g2.com/products/uniform/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress Managed Hosting](https://www.g2.com/products/wordpress-managed-hosting/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [WPML](https://www.g2.com/products/wpml/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Smartling Features **Additional Functionality** - Task Management - Automated Text Generation - Style Check - Alerts/Notifications - Tagging - Revision History - Translation Analytics - Text Review - Data Security - App Store Localization - Progress Tracking - Customizable User Interface - Document Management - Feedback Management - Annotations - Content Management - API - AI Copilot - Translator Database - Translation Management - For No-Code Development - Multiple Programming Languages Supported - Rich Text Editor - Terminology Management - Online Payments - Quality Assurance - Prompt Engineering - Third-Party Integrations - Localization Automation - Customization - AI/Machine Learning - Workflow Management - Translation Memory - Price and Cost Calculations - Content Delivery - Preview Functionality - Full Text Search - Phrase Analytics - Collaboration Tools - Change Management - User Management - Reporting/Analytics - String Translation Management **Translation Support** - Automated Translation - Workflows - Glossary - Image Translation - Traffic Analysis - Machine Translation **Client Tools** - Billing and Invoicing - Client Portal - Client Management - Resource Management - Terminology Management - Document Management - Deadline Management - Workflow Management - File Management - Communication Management - Assignment Management - Content Management - Invoice Management - User Management - Memory Management - Project Management - Order Management **Visitor Customization ** - Widgets - Language-Based Domains - Preferred Language Detection - Personalized Content - Multi-Language **Translation Tools** - Computer-Assisted Translation - Glossary - Access Controls/Permissions - Task Delegation - Comments and/or Mentions - Quality Assurance **Generative AI** - AI Text Generation - Generative AI - Text Editing **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Agentic AI - Translation Management** - Multi-step Planning - Decision Making **Additional Functionality** - Activity Tracking - AI Copilot - Spell Check - For Websites - Translator Database - Commenting/Notes - Project Tracking - Website Integration - Quotes/Estimates - Third-Party Integrations - For Software - Projections - Search/Filter - Quality Control - Tagging - Collaboration Tools - Project Workflow - Built-In Database - Multi-Language - Reporting & Statistics - Localization Automation - Customizable Branding - Language Detection - Historical Reporting - Translation Analytics - Status Tracking - Version Control - Reporting/Analytics - Activity Dashboard - API ## Top Smartling Alternatives - [Phrase](https://www.g2.com/products/phrase-phrase/reviews) - 4.5/5.0 (1,292 reviews) - [Lokalise](https://www.g2.com/products/lokalise/reviews) - 4.7/5.0 (756 reviews) - [Transifex](https://www.g2.com/products/transifex/reviews) - 4.2/5.0 (720 reviews)