---
title: Smartling Reviews
meta_title: 'Smartling Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 703 reviews by the users' company size, role or industry
  to find out how Smartling works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 703
  scale: '5'
date_modified: '2026-07-09'
parent_category:
  name: Content Management
  url: https://www.g2.com/categories/content-management
---

# Smartling Reviews
**Vendor:** Smartling  
**Category:** [Translation Management Software](https://www.g2.com/categories/translation-management)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 703
## About Smartling
Smartling is the AI Translation Platform that helps companies grow globally, faster. Recognized as the #1 translation management system (TMS), #1 website translation tool, and leading localization services provider (LSP) by G2 users and CSA Research, Smartling is built on a simple belief: translation should be always-on AI infrastructure, not a project-based afterthought. With 12 billion words translated annually, Smartling delivers an average turnaround of 1.3 days—10x faster than traditional LSP approaches—while reducing cost per word by up to 60%. What sets Smartling apart is its fully integrated TMS and language services on a single open platform. Smartling tests 70+ AI models monthly and auto-routes content to the best model for each use case—with built-in governance, audit trails, and quality controls that protect your brand at scale. Whether you need AI-only speed, AI + human post-editing, or full human translation, Smartling adapts to your quality and risk requirements. Smartling's Global Delivery Network (GDN) enables companies to translate their entire website without touching a line of code. A proxy-based solution that sits between users and your site, GDN automatically detects, translates, and delivers localized content in real time—so you can go multilingual fast, regardless of your underlying tech stack. Here's what makes Smartling stand out: Translation done your way. The platform provides the software, integrations, and services necessary for a successful translation program—all in one place. Whether it's our TMS, expert linguists, or integration with top-tier AI and machine translation models, we help you build a translation approach tailored to your specific needs—with full flexibility to bring your own models, data, and linguists. Work in the tools you already use. No more switching between screens—start, track, and complete translations within your preferred content platforms. Smartling offers 50+ integrations with popular CMS, commerce, and support tools, plus a customizable API for everything else. Provable quality at every step. Smartling's LQA Agent delivers 98+ MQM scores with human-in-the-loop review and 96+ MQM fully automated—removing up to two-thirds of content from the human review pipeline without sacrificing accuracy. Every translation includes a full audit trail of models, versions, and human edits. Smartling is trusted by hundreds of global brands, including IHG Hotels & Resorts, Shopify, Pinterest, State Farm, British Airways, OpenAI, and Lyft.



## Smartling Pros & Cons
**What users like:**

- Users find Smartling to be **extremely user-friendly** , appreciating its intuitive design and quick content loading. (175 reviews)
- Users appreciate the **robust feature set** of Smartling, enabling custom workflows and efficient translation processes. (64 reviews)
- Users value the **helpfulness of project managers** at Smartling, enhancing collaboration and feedback for professional growth. (63 reviews)
- Users enjoy the **intuitive interface** of Smartling, making their translation work efficient and user-friendly. (62 reviews)
- Users value the **intuitive user interface** of Smartling, facilitating quick adaptation and easy navigation for projects. (56 reviews)
- Users value Smartling for its **responsive customer support** , enhancing their overall experience and satisfaction with the platform. (55 reviews)
- Workflow Management (42 reviews)
- Quality (38 reviews)
- Efficiency (36 reviews)
- Translation Memory (36 reviews)

**What users dislike:**

- Users face **translation issues** due to inconsistent quality and difficulties in accessing the latest translation memory entries. (68 reviews)
- Users find the **difficult navigation** in Smartling hinders efficiency, especially in larger and multi-page projects. (27 reviews)
- Users note the **missing features** like mobile SDKs and limited control for larger projects, causing frustration. (22 reviews)
- Users face **communication issues** due to time zone differences and slow responses from the platform. (20 reviews)
- Users express frustration with the **poor search functionality** in Smartling, as navigation becomes cumbersome during large projects. (20 reviews)
- String Management Issues (18 reviews)
- Users experience **inefficiency** due to delays in email notifications for available jobs, impacting timely responses. (16 reviews)
- Slow Performance (16 reviews)
- Quality Assurance Issues (14 reviews)
- Accuracy Issues (13 reviews)

## Smartling Reviews
  ### 1. Great tool for translators

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 17, 2022

**What do you like best about Smartling?**

The best thing about Smartling is that it's available in a browser.

**What do you dislike about Smartling?**

I can't really see any downsides to using Smartling.

**Recommendations to others considering Smartling:**

Just start using it, you won't regret it :)

**What problems is Smartling solving and how is that benefiting you?**

Translation Memories and Glossaries are available from every machine.

  ### 2. Smartling - An easy to use modern translation management system

**Rating:** 4.5/5.0 stars

**Reviewed by:** Raymond T. | Localization Quality Lead, Enterprise (> 1000 emp.)

**Reviewed Date:** September 01, 2020

**What do you like best about Smartling?**

I've used other translation CMS in the past and never had difficulties learning the ins and outs of Smartling since the interface is very intuitive. I also like how the high-level contents are organised, which makes things easy to find. I also appreciate that the team has been working on additional quality evaluation features, which I find very crucial for my role as a quality lead. The new integrations that are being introduced also allows us to consolidate most of our workflows into Smartling therefore making things easier to manage.

**What do you dislike about Smartling?**

It would be great if the Quality Evaluation reports can be filtered using translation jobs, this would help us develop better quality metrics for our LSPs on a per-job level. We had recently started doing quality audits but learned that there's currently no way to filter the scores on a per job basis and this makes it challenging for our translation vendor to consolidate the feedback for their translation resources. Having this feature will greatly improve the daily work that I do in Smartling

**Recommendations to others considering Smartling:**

Smartling could be a good TMS option for companies who are just starting to venture into Localization. Its easy to use interface makes a user's learning curve shorter and the comprehensive list of features makes certain tasks easier to accomplish.

**What problems is Smartling solving and how is that benefiting you?**

Smartling makes translation management more manageable by providing a comprehensive list of features that are useful for Localisation Project Managers and LSPs alike.  Integrating with 3rd party systems (WordPress, Figma, etc.) is an excellent bonus for our organization since we're potentially able to do most of the translation work within the same tool.

  ### 3. Centralized Managment

**Rating:** 5.0/5.0 stars

**Reviewed by:** Roger B. | Software Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** May 19, 2022

**What do you like best about Smartling?**

Smartling helps to keep centralized the entire content and let me modify and then apply it to several projects.

**What do you dislike about Smartling?**

Changes are not dynamic, but I needed to pull changes into my projects, and then deploy again.

**What problems is Smartling solving and how is that benefiting you?**

Centralized content. Thanks to this tool I don't need to modify each project.

  ### 4. Smartling is a robust, organized, scaleable TMS--and it's exactly what you need

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ty D. | Digital Marketing Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** October 18, 2021

**What do you like best about Smartling?**

Smartling has streamlined our translation process and increased our efficiency while enabling us to scale at a moment's notice. Before Smartling, I was managing translations and localizations for 5 countries via spreadsheets and Sharepoint folders. It was a mess. The Smartling team helped us set up a Drupal connector to our website, showed us how to onboard our internal translators, and gave us the reporting tools to measure our effectiveness. Their team is great and responsive, the software saves us time and money, and it keeps our internal translators happy. It's really like having another employee that just manages the translation process.

**What do you dislike about Smartling?**

There have been some hiccups in getting the connector to our CMS working perfectly, and some of our custom fields don't really work well with the translations system, but our situation is pretty unique.

**Recommendations to others considering Smartling:**

Make sure you have a detailed rollout plan for translation needs so that you can fully utilize the software once it's ready to go. You can process a lot more content using this program and it goes a lot faster than you'd think. Check if they have a connector to your CMS and take advantage of all the integrations they have with other marketing programs like Marketo, Adobe, and more. It takes a bit to set up, but it saves time in the long run.

**What problems is Smartling solving and how is that benefiting you?**

We've definitely become more organized in the management of our international sites and developed an easy-to access-database of all of our translated content. Onboarding new employees is easy and we are prepared to scale whenever we need to.

  ### 5. Professional ease

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 18, 2022

**What do you like best about Smartling?**

The CAT tool that is by far the best of those I've used

**What do you dislike about Smartling?**

Not always recognised in the industry, especially in surveys

**What problems is Smartling solving and how is that benefiting you?**

Making my life as a translator less tedious

  ### 6. Smartling is a fantastic service with even higher quality customer care!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 12, 2022

**What do you like best about Smartling?**

Their tailor-fitted approach to both projects within Smartling as well as repository connectors are seamless and quickly integrated.

**What do you dislike about Smartling?**

Reporting can sometimes be a hassle just in that some reports already included in Smartling are basic but quickly upgraded after reaching out to Kelly our customer care rep.

**What problems is Smartling solving and how is that benefiting you?**

Previous to Smartling we were not using a Translation Management System. With Smartling we are easily able to import work and store translations in our TM. This helps vastly improve our time to market with any new releases.

  ### 7. Very user-friendly CAT tool with  state of the art features which is constantly improving.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.)

**Reviewed Date:** July 01, 2020

**What do you like best about Smartling?**

I find the tool easy to navigate and I love the Github and the Zendesk integrations, which hugely help automating the localization process. I also like the multiple options to provide information to linguists: visual context, translator instructions, general context (files, etc.), project description, and how easy to view they are. The team has always been open to feedback and they're constantly working on improving features and adding new ones.

**What do you dislike about Smartling?**

While the tool has some really cool features, it lacks some basic ones, like giving access to specific areas of the tool to stakeholders on a case by case basis rather than having one size fits all permission levels. There are a few little things like that that could be improved. We've shared feedback with Smartling, so hopefully they'll be able to work on that and fine tune the tool.

**What problems is Smartling solving and how is that benefiting you?**

Smartling helps us handle translation requests from every department in the company mostly automatically. As we need to service new products/teams with different needs, our customer success manager, account manager and other members of the Smartling team have helped us accommodate all the new requirements.
We've also had some issues with the string-sharing feature that is active by default. Thankfully it's possible to disable it, but undoing its work is not easy. I believe this is something that should be discussed with the customer before they start using the tool.

  ### 8. Made a super scary project easy, like a breeze

**Rating:** 5.0/5.0 stars

**Reviewed by:** Palash S. | CEO, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 11, 2021

**What do you like best about Smartling?**

Smartling has an incredible depth of available solutions for UI translation. We had all sorts of weird constraints and had written off any out-of-the-box solution, before we spoke with the Smartling team. There isn't a software surface that they can't translate haha! 

Additionally, I loved the whole process, from sales to onboarding and getting us up and running. The CS team is at the top of its game and helped us move along super fast

**What do you dislike about Smartling?**

Nothing in particular. Things can be a little bit more self-service, though!

**What problems is Smartling solving and how is that benefiting you?**

We were trying to make our UI available in 8 different languages and had a deadline to do it end to end in 3 months. We plugged in Smartling and were able to do it in the allotted time and win multiple 5 figure contracts!

We didn't have to make many changes to our core frontend code. Smartling's solution sat outside of our frontend code and based on the extension (es.goldcast.io or jp.goldcast.io), translated everything on its end and sent back the translated strings which plugged in easily into our UI. We didn't have to do any heavylifting with responsiveness etc.

  ### 9. Very frieldy-user

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 25, 2022

**What do you like best about Smartling?**

Portability, easiness, simplicity, notifications.

**What do you dislike about Smartling?**

I don't find it comfortable the way it shows glossary terms.

**What problems is Smartling solving and how is that benefiting you?**

Other translation tools are really expensive. I am growing as a translator without investing money.

  ### 10. Great CAT tool, some issues with the order of strings submitted

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 17, 2022

**What do you like best about Smartling?**

It's very easy to use! Also, the UI is great.

**What do you dislike about Smartling?**

I don't love that sometimes the order of the strings gets mixed up and that makes my job more difficult.

**What problems is Smartling solving and how is that benefiting you?**

Working with more than 80 languages! Smartling makes it easier.

  ### 11. Smartling used for direct mail translation - was not super accurate/fast

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

**Reviewed Date:** May 23, 2022

**What do you like best about Smartling?**

Like that this is all through AI / automated

**What do you dislike about Smartling?**

Long wait times
Translations are not very accurate - after having native speakers review the translation, there were a lot of changes that we had to make.

**What problems is Smartling solving and how is that benefiting you?**

Faster, more automated, less manual work when translating marketing creatives. Our direct mail pieces are lengthy and content heavy, so need a tool that can translate everything accurately and quickly.

  ### 12. Easy to work with localization tool

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 17, 2022

**What do you like best about Smartling?**

Easy to submit requests, great to download all languages in one file

**What do you dislike about Smartling?**

Can be difficult to find old keys, especially with limited access to other projects

**What problems is Smartling solving and how is that benefiting you?**

Nothing special

  ### 13. Smartling is a great tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Karen R. | F, Enterprise (> 1000 emp.)

**Reviewed Date:** May 24, 2022

**What do you like best about Smartling?**

The easy navigation and you can find everything

**What do you dislike about Smartling?**

Nothing really, it's very simple and user friendly

**What problems is Smartling solving and how is that benefiting you?**

Translation issues, correcting mistranslations

  ### 14. Its a great CAT tool and source of truth builder. Productivity monster.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 27, 2021

**What do you like best about Smartling?**

I enjoy the ability to house most of the communication in one place. The issue let you report direct string issues to the review or leads in a project at any given time.

**What do you dislike about Smartling?**

its been really hard to track the word count correctly with tag and non tag format if nbsp is in it or other html tafs

**Recommendations to others considering Smartling:**

I would make sure it's a good fit for all the lines of business you will integrate; we noticed it only works on some of our ask, but for the others task, we reverted to doing the method we had before. I hope they improve the art and details options for each job, made it obtuse locate information for the review and translation team. It is ideal for small ask and projects with 1-20 strings.

**What problems is Smartling solving and how is that benefiting you?**

Less jumping around while a job is in translation or review it is not resolving the QA side too much in artwork yet but hoping it will improve over time.

  ### 15. Good

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 15, 2022

**What do you like best about Smartling?**

Tms always evolving and providing new features. Very attentive to clients' needs. Integration with the most popular softwares in the industry.

**What do you dislike about Smartling?**

The user interface is old, which bring a poor experience to the clients.

**Recommendations to others considering Smartling:**

Yes, one os the best tms in the market

**What problems is Smartling solving and how is that benefiting you?**

The integration with our development department is almost smoothness saving us time on the release of new features to production.

  ### 16. Smartling is efficient and easy to use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.)

**Reviewed Date:** February 09, 2022

**What do you like best about Smartling?**

- How the solution is out of the box and so easy to integrate with our internal systems. They have many out-of-box API and connectors, and it's easy to get up to speed quickly with your internal/external platforms that need localization.

**What do you dislike about Smartling?**

So far it's been good. I haven't explored other tools that much, so it's hard to compare.

**What problems is Smartling solving and how is that benefiting you?**

- CMS localization
- Web app localization

  ### 17. Great tool for international marketers to localize website and content

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 12, 2021

**What do you like best about Smartling?**

Real time machine translation with human review available in a work flow manner, translation memory is also available so that we don't have to repeatedly translate the same word for consistency

**What do you dislike about Smartling?**

The UI can be better and more user-friendly. the workflow setup can be easier.

**What problems is Smartling solving and how is that benefiting you?**

Tedious and long turnaround time translation process, being not understand the language to manage the translation work without a proper tool is a real headache. 
With Smartling we are able to start the translation with machine translation, then a human review to ensure relevancy and readability, and it gets populated to our website real time, this has saved so much of our time, as well as better scalability to localize the whole website in 4 languages.

  ### 18. Very easy to use, good follow-up

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 19, 2022

**What do you like best about Smartling?**

Easy to use.
Smartling's account owner are really here to help

**What do you dislike about Smartling?**

Growth plan doesn't allow to create strings on Smartling.
The export of files are the same type of files as imported files. We should've more choices.

**What problems is Smartling solving and how is that benefiting you?**

Harmonization of the platform. Context to every strings

  ### 19. Feature Rich, but UX is still confusing

**Rating:** 3.5/5.0 stars

**Reviewed by:** Caleb M. | Frontend Software Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** October 12, 2021

**What do you like best about Smartling?**

Even complex situations can be handled by Smartling.

**What do you dislike about Smartling?**

Our company has had to write some custom tooling and libraries to fill some of the gaps in the Smartling developer experience.  Additionally, every new employee (PM, designer, developer) requires a learning curve to understand all of the processes around using Smartling.  It does not seem to be super intuitive.

**What problems is Smartling solving and how is that benefiting you?**

Our company requires our product to be translated for our customers worldwide. Smartling helps us meet that need.

  ### 20. Working with Smartling makes localization easier

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gabriela K. | Sworn Translator , Small-Business (50 or fewer emp.)

**Reviewed Date:** December 29, 2021

**What do you like best about Smartling?**

It's easy to use, intuitive and the support is very responsive.

**What do you dislike about Smartling?**

I can't use it on smaller devices. And sometimes the content display is not so good.

**What problems is Smartling solving and how is that benefiting you?**

I can help my client organize their localization projects.

  ### 21. Robust platform; attentive and helpful representatives

**Rating:** 4.0/5.0 stars

**Reviewed by:** Susie K. | Localization Program Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 14, 2021

**What do you like best about Smartling?**

The CSMs I've worked with have been consistently amazing. Not only were they knowledgeable about the product, they always went above and beyond to try and get us the solution we needed, looping in additional resources and support teams. The TMS product itself has been evolving over the years into a much more intuitive and fluid experience, which is greatly appreciated.

**What do you dislike about Smartling?**

Workflow assignment can be a bit disconnected and clunky at times.

**What problems is Smartling solving and how is that benefiting you?**

We've taken advantage of multiple connectors that Smartling provides as well as API integrations in order to localize various parts of our product. Setup was fairly simple, and there is little to no upkeep required.

  ### 22. Great customer experience and easy use of platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.)

**Reviewed Date:** February 16, 2022

**What do you like best about Smartling?**

How easy the platform is to use and understand.

**What do you dislike about Smartling?**

There is not much that I dislike. To get the most out of the Smartling platform, you need to take the training seriously.

**What problems is Smartling solving and how is that benefiting you?**

We can provide our website in various regions.

  ### 23. Very user-friendly tool with great QA options

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 01, 2021

**What do you like best about Smartling?**

The fact that it has a great inbuilt QA report feature within the editor that is extremely helpful in ensuring consistency and avoiding typos and other small mistakes. 

I like that it is possible to send individual strings back to a previous workflow step, in many other CAT tools, you would have to send all content back. This is helpful for amends and makes the overall process more agile.

It is also great that the workflow steps can be adjusted to match every client's individual needs.

**What do you dislike about Smartling?**

Smartling does not send notifications to the linguists when the previous workflow step has been delivered so for example a proofreader needs to proactively check the platform to see whether the translator has already delivered and if they can get started.

**What problems is Smartling solving and how is that benefiting you?**

Automation of the assignments for our linguists: They can simply "claim" the job without us PMs having to assign manually. Since we work in the client's instance, there is no physical "delivering" of the files needed, which means that as soon as the translator and reviewer have submitted the string, the files are automatically ready to be used for the client. There is no need to export target files and send them to the client via email etc.

  ### 24. I like Smartling over all

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 09, 2021

**What do you like best about Smartling?**

I like the TM, and the search tool. I think they are very useful.

**What do you dislike about Smartling?**

At first SL was not intuitive, but there have been some updates. I still think it's not the most intuitive tool, and there are some features I would improve. I would improve the search and modifying a great number of terms thought the search for example. and I would improve the TM, in a way that sometimes i make changes on translations, and then the same sentence appears again in another job, and the smart match doesn't remember all of the options.

**What problems is Smartling solving and how is that benefiting you?**

It helps manage big and small translations jobs for the company, , especially when I have to QA translations made by other people.b

  ### 25. My review on smartling

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kunnath R. | ASE, Enterprise (> 1000 emp.)

**Reviewed Date:** October 21, 2021

**What do you like best about Smartling?**

I like the 'Translation management system' of smartling. It is quite good and it is very easy to manage all translation projects.

**What do you dislike about Smartling?**

There is nothing bad about smartling. But sometimes we feel like a lot to know more to use this tool which I don't like.

**Recommendations to others considering Smartling:**

Smartling is best solution for your project management.

**What problems is Smartling solving and how is that benefiting you?**

We have a lot of projects to store and manage. For that smartling is the best solution. We found smartling has many advantages and options to manage and also for analytics purpose.That's why I use this.

  ### 26. Great Service! Platform could be a little more user-friendly.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 12, 2021

**What do you like best about Smartling?**

Kyle and Tanner are great support reps! I love that we have had dedicated account people to answer questions and help us out. Also, once you figure out the platform, it's a great service and the translators do a great job.

**What do you dislike about Smartling?**

There's a real learning curve. A lot of little things are not intuitive and you'll spend a lot of time looking for things in the beginning

**What problems is Smartling solving and how is that benefiting you?**

We are expanding into new markets where our marketing team is not familiar with the language, so it's fantastic to have Smartling: great service and great translators.

  ### 27. Very good

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 09, 2022

**What do you like best about Smartling?**

Fast responses, helpful team, quality of translations

**What do you dislike about Smartling?**

The platform is a bit complex and sometimes for a small update there are several steps to it

**What problems is Smartling solving and how is that benefiting you?**

Quality of translations as increased, fast delivery

  ### 28. Great communication but Smart Match can be sensitive

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 12, 2021

**What do you like best about Smartling?**

I like the communication with the translators. It's easy to raise issues and discuss problems, with the ability to upload screenshots where needed.

**What do you dislike about Smartling?**

Smart Match can be a bit hit and miss. I understand you can tweak the settings to open the taps a bit more, but it feels like we're not seeing too much of a saving given the limited number of matches we're getting. Lack of integration with Iterable is a pain point for us as we need to find workarounds.

**What problems is Smartling solving and how is that benefiting you?**

Translation of our app experience and service emails/push.

  ### 29. Boost in productivity

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 31, 2018

**What do you like best about Smartling?**

Handy and useful functionalities have been recently added and translation productivity has significatly increased. 

**What do you dislike about Smartling?**

Management of queries and questions sent to end client reviewers/project managers. Most of the times translation queries are answered or solved when the project is complete, which seems quite unuseless. 

**What problems is Smartling solving and how is that benefiting you?**

I can use Smartling at any time, at any moment. I only need a good Internet connection, no need to use a PC and to install any software. That provides me with a lot of flexibility and improve my internal organization.

  ### 30. Smartling makes it so easy  for me to complete my translation tasks.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joyce C. | Operation Agent I, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 13, 2021

**What do you like best about Smartling?**

I like that I'm able to prioritize my projects easily.

**What do you dislike about Smartling?**

So far, I haven't found anything I dislike.

**Recommendations to others considering Smartling:**

I recommend Smartling to everyone who has an international business.

**What problems is Smartling solving and how is that benefiting you?**

I use Smartling daily as a French Canadian agent. I'm able to translate from English to French or French to English quickly.

  ### 31. Frankly, better than most CAT tools

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mumen E. | Translator/Reviewer, Enterprise (> 1000 emp.)

**Reviewed Date:** October 19, 2021

**What do you like best about Smartling?**

The TM, Fuzzy system, and the User Interface.

**What do you dislike about Smartling?**

Nothing specific. Sometimes it takes time for the tool to submit the work and show the words count.

**What problems is Smartling solving and how is that benefiting you?**

The Matching is the best thing in Smartling. That's a problem I believe it helps me solve.

  ### 32. Generally great, some hiccups

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Writing and Editing | Enterprise (> 1000 emp.)

**Reviewed Date:** October 06, 2021

**What do you like best about Smartling?**

How easy it is to search and find strings. All the information provided on the UI. Smartling 2.0 has definite improvements in their search options over 1.0

**What do you dislike about Smartling?**

The black toast that you have to click to confirm authorization. It's so small and disappears after a few seconds. If you don't click it, you have to do the whole process of authorization again.

**Recommendations to others considering Smartling:**

Take a tutorial before you start using so you're familiar with all the things you can do.

**What problems is Smartling solving and how is that benefiting you?**

I'm localizing my keys. It's easy to search.

  ### 33. Smartling is one of the top localization partners in the market

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 14, 2021

**What do you like best about Smartling?**

The product is fantastic. The Smartling teams are knowledgeable and helpful.

**What do you dislike about Smartling?**

Smartling could take a more proactive approach to challenging the client and helpinng them innovate and improve their workflows

**What problems is Smartling solving and how is that benefiting you?**

We use Smartling as the TMS for product and marketing localization. We have realized TM savings and provided our translators with a great tool. We have also appreciated using Smartling language and managed services. Smartling is becoming a holistic partner that can solve several problems for its customers.

  ### 34. Excellent on-boarding and on-going customer care

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 11, 2021

**What do you like best about Smartling?**

Once you get it set up correctly, it requires almost no maintenance. Everything works seamlessly, and the system is designed to handle anything you throw at it.

**What do you dislike about Smartling?**

Our use case for the GDN was relatively... complicated, so getting it up and running was a bit challenging, but Smartling was very supportive in getting us a resolution.

**What problems is Smartling solving and how is that benefiting you?**

Our entire organization is now able to leverage shared translations, increasing turnaround time and decreasing cost.

  ### 35. Smartling gives invaluable time back to our teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 04, 2021

**What do you like best about Smartling?**

- Visual context is a game-changer - helps teams see how our translated content will look on-page in real time
- Translation memory saves us money on terms we were translating again and again
-  Simple, comprehensive integrations 
- Intuitive interface
- centralized workflow reduces friction between teams

**What do you dislike about Smartling?**

- UI can be confusing, but that is a preference
- Occasional manual integrations, but can request support
- Challenges with some language strings

**Recommendations to others considering Smartling:**

Take a look at what Smartling offers versus competitors when it comes to features. There is no actual competition in the TMS space when it comes to best-in-class.

**What problems is Smartling solving and how is that benefiting you?**

We've been able to expand our global reach to over 8 languages in a relatively quick amount of time - feel confident in the quality of our translations.
Teams save time and effort with a TMS - can't imagine life without one!

  ### 36. Very useful tool

**Rating:** 4.0/5.0 stars

**Reviewed by:** Alex K. | Digital Producer, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 10, 2021

**What do you like best about Smartling?**

The product has been very useful for us, making our translation process much more efficient, for example the API integration has made translation work seamless meaning that we can send and receive translated content with very little manual input.

Being able to view individual strings, seeing their history, issues and comments, is really useful when trying to diagnose issues with our CMS. 

When we are implementing new features, the Smartling team have always been very responsive and helpful, meaning that we are able to translate new file types with little delay.

**What do you dislike about Smartling?**

When new features are developed and released, such as the new layout, certain older tools like the translation view and context reset are hidden away making it difficult to access them.

It would be good if there was version function. Several times I've accidentally uploaded a file, overwriting the original, causing extra translation cost. It would be great if previous versions could be restored if needed. 

When emailing Smartling support, if you don't chase up on the issue then you won't get a reply.

Some of the UI can be a bit confusing, for example I would think that the workflow setting would come under 'workflow summary' as opposed to 'project settings'

**Recommendations to others considering Smartling:**

Having not had any other experience with cloud based translation software providers I can't really compare, but based on my own experience with Smartling I think that it is a good product that meets our business needs and is sufficiently flexible to keep up with our ever-changing products.

**What problems is Smartling solving and how is that benefiting you?**

The biggest issue Smartling solved was the inefficiency of our previous translation process. The files would have to be downloaded, and then sent off for translation manually, with these changes then having to be manually uploaded to the website. Now what would have taken hours takes minutes.

  ### 37. Good product easy to use!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Colleen F. | Localization manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 09, 2021

**What do you like best about Smartling?**

I like that the help center provides detailed instructions on how to use the platform. Also its leading technology and features in the industry are also a huge plus. The SA and CSM teams are also very helpful and eager to help whenever there's a need. I also like that the team continually pushes out new features to make sure their platform and technology meet customers' needs.

**What do you dislike about Smartling?**

Would be great to have a more advanced/holistic integration with Google and AWS MT that's easy to use. Also, may not be the most linguists-friendly TMS. I've got some feedback from linguists and people who don't work in the localization industry mentioning that it's not the most user-friendly translation platform, but to me, the UI is actually pretty clean and straightforward, so I guess that could also be people have different preferences. String segmentation (ingested from web pages) is based on blocks, and this has increased work from linguists' sides since identical strings could appear twice and when there are millions of words to be translated, it could cause lots of extra efforts.

**Recommendations to others considering Smartling:**

The product is pretty good with good support

**What problems is Smartling solving and how is that benefiting you?**

Proxy solution for website translation and could TMS platform. The in-editor context feature is really helpful for our linguists to translate with reference and to make sure that their translations reflect the source. The QA checking feature against the source and glossary also help our linguists to deliver consistent translation. Another benefit is that we've saved a lot of time and budget by leveraging its Proxy solution and TM. We were able to minimize our manual efforts and have instant string ingestion and updates on the localized site.

  ### 38. Smartling has helped so much in centralizing and streamlining our localization process

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sorcha G. | Localization Project Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** February 09, 2021

**What do you like best about Smartling?**

Smartling is easy to use and we have a lot of stakeholders and workflows so simplicity is a must. The ease of use is not to say that Smartling isn't detailed and customizable. We have lots of complex needs and for the most part we are able to customize our use of the system to our specific needs.

**What do you dislike about Smartling?**

Smartling doesn't currently integrate with all of the internal systems we use so some processes are more manual than they should be. Also there is no in-app notification system or chat/communication feature outside of raising an issue that must be linked to a specific string. The reporting function could be better out of the box but we are mostly able to work with our Smartling CSM to customize reports on our specific needs.

**Recommendations to others considering Smartling:**

Look into what systems Smartling integrates with to make you processes as simple as possible

**What problems is Smartling solving and how is that benefiting you?**

Since implementing Smartling, we now have all of our assets in one place and have streamlined our localization process that used to be siloed among multiple systems and platforms. Our translation and localization turnaround time has improved exponentially since we started using Smartling.

  ### 39. Smartling allows us to localize at the scale we need.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rossi G. | Digital Marketing Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 09, 2021

**What do you like best about Smartling?**

I love how all the strings are loaded into the interface and then I can work with them however I want through various batching and automation capabilities. The visibility into the workflows is fantastic, and the UI update from a year or so ago made everything very easy to find and use. What really sets Smartling apart for me is the support. The customer service is so excellent that I thought for a while that we were their biggest and most important customer, before I learned they have much larger clients. The responses to our questions are practically immediate and very detailed, and nothing is left unanswered. If an answer doesn't exist yet, they will work hard to find what you need until you're happy. I can't say enough good things about it.

**What do you dislike about Smartling?**

The capabilities of the product are extremely robust, which is wonderful, but can also be difficult to get the hang of at first. It was a challenge for me to get used to the interface since I wasn't there when it was implemented and had to poke around and figure things out for myself.

**What problems is Smartling solving and how is that benefiting you?**

Since we update our site so frequently, managing a separate site for each of our target languages is simply not possible. Smartling allows us to keep all of our localized sites synced, without us having to do five times the coding. This is obviously a massive timesaver for our dev team.

  ### 40. Super useful tool with great support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Robert W. | Content Product Owner, Enterprise (> 1000 emp.)

**Reviewed Date:** February 09, 2021

**What do you like best about Smartling?**

It is easy to use and fast. The best thing though is that it connects with multiple tools and is able to provide live context to the translators so the quality of the outcome is better. We can translate different websites, using different technologies and make them share translation memory and glossaries and use different CMSes and PIMs at the same time. It's extremely useful for leveraging merges and acquisitions when new brands come on board but they need to be adapted to the group standards.

**What do you dislike about Smartling?**

It's sometimes tricky to personalize what exactly needs to be sent to translation, so the flexibility suffers. Sometimes we need to change the configuration depending on the needs so there is a room for improvement.

**What problems is Smartling solving and how is that benefiting you?**

It helps scale up the business fast and reuse the content across different platforms, without the need to share databases.

  ### 41. Industry standard translation platform

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 15, 2018

**What do you like best about Smartling?**

Smartling is focused on building end-to-end technology solutions for localization, rather than the more old-fashioned TMS software built by competitors.

**What do you dislike about Smartling?**

Smartling isn't very intuitive or delightful to use. There are a lot of idiosyncrasies, and it's intimidating to new users.

**What problems is Smartling solving and how is that benefiting you?**

Thanks to Smartling's multitude of connectors, we're able to translate our content faster and easier than before.

  ### 42. Very Handy Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Lewis B. | Campaign Operation Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 09, 2021

**What do you like best about Smartling?**

The easy of use and the automatic translation feature. Support is always there to help and make quick time of getting back on any issues.

It is really useful to have the file upload job type - this allows us to upload files of copy to get translated.

**What do you dislike about Smartling?**

Sometimes we have strings ingested that do not need to be and I have to manually exclude from being translated.

**Recommendations to others considering Smartling:**

If you want the full package then this is the translation tool for you. Complete website integration to allow automatic updates to strings being add across you site.

**What problems is Smartling solving and how is that benefiting you?**

We are trying to continuously have our site translated into local language for our website and marketing. Smartling allows us to either have this set up to happen automatically or one off jobs which we can complete with a file upload.

  ### 43. A great tool for managing multilanguage products

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

**Reviewed Date:** September 23, 2021

**What do you like best about Smartling?**

Relatively easy to learn and use, with many different suggestions and alternatives for translations and an always-growing vocabulary glossary.

**What do you dislike about Smartling?**

The interface is not the most user-friendly and can be a bit confusing. The publishing feature requires some special permissions that can make quick edits a hassle.

**Recommendations to others considering Smartling:**

Even though it can be a bit challenging at first, once you learn how to use it can be a huge time-saver when it comes to translating lots of text to different languages.

**What problems is Smartling solving and how is that benefiting you?**

Translations for many different countries globally, providing their own words and slang even within the same language.

  ### 44. Potential to disruptive technology product

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 25, 2021

**What do you like best about Smartling?**

The ease of upload is awe-inspiring. Also the downloading all content in one go is a unique feature.

**What do you dislike about Smartling?**

Pricing could have been fairer spaced. The pricing is entirely on the higher end for someone who is just starting in business.

**What problems is Smartling solving and how is that benefiting you?**

Reduce the manual translation and development work. Instead, I used saved time developing some unique and advanced features for the website.

  ### 45. Top notch customer service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Selcen K. | Head of Localization, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 10, 2021

**What do you like best about Smartling?**

I’ve been with Smartling for 3 years now and overall I am happy with the platform. Their customer service managers are amazing and I have always received prompt and accurate responses to all my requests. The interface is easy to navigate, and the tool is flexible in terms of setting up different workflows for each type of project & type of content and also user profiles.

**What do you dislike about Smartling?**

Some existing integrations could be improved

**What problems is Smartling solving and how is that benefiting you?**

The range of integrations they offer is impressive and their engineering teams are working constantly to make them even better. I think this flexibility in terms of building new integrations for internal tools, and also their existing integrations have helped us develop much smoother processes and workflows.

  ### 46. Amazing Translation software that Connects seamlessly with our system

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 05, 2021

**What do you like best about Smartling?**

It is so simple and easy to use. It has increased the efficiency of internal translations.

**What do you dislike about Smartling?**

Sometimes giving context to the translators is a little complicated.

**What problems is Smartling solving and how is that benefiting you?**

We are seamlessly integrating translation requests into our software.

  ### 47. After approximately 1 year of working with Smartling for enterprise-level localization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 09, 2021

**What do you like best about Smartling?**

Over the last year we have been able to unify all of our localization efforts (across our enterprise) on the Smartling platform.  What drew us to Smartling initially (in comparison to other TMS options) was its ease of use, extensibility, as well as the options of engaging them for translation services and the potential of harnessing their Global Delivery Network solution.  Thus far, from a functional perspective, the platform has delivered and we have successfully positioned ourselves to scale as we grow and enter new markets. Additionally, their customer service is tremendous.  Our assigned team is responsive, thoughtful and has consistently demonstrate a vested interest in our success.

**What do you dislike about Smartling?**

No real complaints. Would I have liked to have more out-of-the-box connectors from day 1 ?- sure.  But the reality is no TMS out there is perfect and each has its own strong points.  What's been reassuring is that they are willing to work with us on custom solutions, which I appreciate and look forward to seeing come to fruition in the coming year.

**Recommendations to others considering Smartling:**

Think about what it is you are trying to achieve and what's important to your organization when investing in a TMS.  Is it ease of use?  Custom Integration capabilities? Out of the box connectors? Reporting? Value added services?  For us, Smartling ticked all of the boxes.

**What problems is Smartling solving and how is that benefiting you?**

By consolidating previously disparate functions spread across the company, we are now leveraging assets in one place, standardizing workflows based on content type, and in some cases empowering stakeholders to make their own requests directly in the system. This has had the net effect of putting us in the driver's seat when it comes to monitoring & controlling costs, ensuring terminological consistency, and maximizing the efficiency with which work is completed.  We have also engaged Smartling in some heavy lifting that involved retroactively building large TMs and in programmatically tackling thousands of pages of help content for our English variants.

  ### 48. Smartling has solved our multiple-language site translation issues

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 09, 2021

**What do you like best about Smartling?**

The people at Smartling are great! We always receive swift, professional, and concise information whenever we have questions or run into issues. Smartling also stays at the forefront of machine translation, and offers several ways to incorporate it into your translation workflow. I'm continually amazed at how fast the translated pages load, especially considering the myriad of tasks that take place before the page is even sent to the browser.

**What do you dislike about Smartling?**

The admin side of things can seem a bit clunky at times, and it's not always intuitive. There was also a pretty steep learning curve getting started, at least for me. =)

**Recommendations to others considering Smartling:**

Be sure to learn everything you can, ask questions, and take whatever time is necessary before you deploy to fully ensure everything is set up exactly how you want Smartling to work for you. It can be a bit overwhelming at first, because there are so many options and new things to learn, but you will certainly be thanking yourself later. While it is always possible to go back and retrofit Smartling after you go live, starting with a clear, clean vision and set of requirements up front will help ensure your best success for years to come.

**What problems is Smartling solving and how is that benefiting you?**

We are using Smartling to translate our main English site into four additional languages. Before implementing Smartling, content and messaging was never in sync across all sites, including collateral items like the latest datasheets and whitepapers. It was nearly impossible to keep up with what content was on which site, how much of it was out of date, and what needed priority translating. Smartling has solved all of these problems and more with their workflow settings, content swap capabilities, rules, glossaries, cache settings, search features, and customization options.

  ### 49. A powerful and great translation service

**Rating:** 4.5/5.0 stars

**Reviewed by:** Daniel L. | Product Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 09, 2021

**What do you like best about Smartling?**

Everything is so configurable and has all the bells and whistles you would ever want with translation services. Super configurable to your use case as well as flexible on the translation service. The company also is great and wants you to succeed, their customer support is amazing. This is definitely a best in class product service!

**What do you dislike about Smartling?**

Generally nothing, though it can have a bit of a learning curve to learning terminology and all capabilities.

**What problems is Smartling solving and how is that benefiting you?**

We needed a translation service for our website and products this includes customers who want to see it in their language. We realized a benefit of reaching more customers internationally who can use the product.

  ### 50. Quick and easy platform for enterprise translations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 10, 2021

**What do you like best about Smartling?**

-  Excellent UI
- Useful filters
- Tight integration with our internal tools
- Ability to provide context to string that are being translated

**What do you dislike about Smartling?**

There is not much I can comment here. I have had a seamless experience so far when using Smartling.

**Recommendations to others considering Smartling:**

Folks at Smartling are prompt at responding to your questions and help you with your projects.

**What problems is Smartling solving and how is that benefiting you?**

We need to translate a file in 34 languages every week and Smartling lets our Product integrate with them makes our source strings available on their platform via an automated flow. Later, once the strings are translated/edited/reviewed, we use another integration which lets us download those strings.

Another problem we were trying to solve was the 'context' for strings that are  being translated and Smartling lets  us post screenshots of the screen that is being translated (again, using an automated integration). This provides more accurate translations.


## Smartling Discussions
  - [Can the software/service be validated?](https://www.g2.com/discussions/24358-can-the-software-service-be-validated) - 1 comment, 1 upvote
  - [Who are your translators?](https://www.g2.com/discussions/language-services-faq-bf8ca85a-c073-4601-b7a5-098db525996d) - 1 comment, 1 upvote
  - [What languages do you translate into?](https://www.g2.com/discussions/language-services-faq-b3a4fb2c-04f2-4f58-9a3b-0139d5002dec) - 1 comment, 1 upvote
  - [Do you offer any service level guarantees?](https://www.g2.com/discussions/language-services-faq-a3853011-6306-4e47-b27d-78991370fa18) - 1 comment, 1 upvote
  - [What is the difference between you and an LSP?](https://www.g2.com/discussions/language-services-faq-9eb4fdbb-d3c0-461d-bdb3-5a1c044a720a) - 1 comment, 1 upvote

- [View Smartling pricing details and edition comparison](https://www.g2.com/products/smartling/reviews?page=10&section=pricing&secure%5Bexpires_at%5D=2026-07-09+20%3A32%3A20+-0500&secure%5Bsession_id%5D=4b7d1f13-480d-4667-bebc-cd7719e089ea&secure%5Btoken%5D=c3c5d4b0b19c8a81f1f5b79574080c0ec833f35885071f3ccb19d9bb8d9c6cb9&format=llm_user)
## Smartling Integrations
  - [Acquia Customer Data Platform](https://www.g2.com/products/acquia-customer-data-platform/reviews)
  - [Adobe Creative Cloud](https://www.g2.com/products/adobe-creative-cloud/reviews)
  - [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews)
  - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews)
  - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Akeneo PIM](https://www.g2.com/products/akeneo-pim/reviews)
  - [Bitbucket](https://www.g2.com/products/bitbucket/reviews)
  - [Braze](https://www.g2.com/products/braze/reviews)
  - [Builder.io](https://www.g2.com/products/builder-io/reviews)
  - [Canva](https://www.g2.com/products/canva/reviews)
  - [Contentful](https://www.g2.com/products/contentful/reviews)
  - [Contentstack](https://www.g2.com/products/contentstack/reviews)
  - [Drupal](https://www.g2.com/products/drupal/reviews)
  - [Dyspatch](https://www.g2.com/products/techdrop-labs-inc-dyspatch/reviews)
  - [Figma](https://www.g2.com/products/figma/reviews)
  - [Git](https://www.g2.com/products/git/reviews)
  - [GitHub](https://www.g2.com/products/github/reviews)
  - [GitLab](https://www.g2.com/products/gitlab/reviews)
  - [HubSpot Content Hub](https://www.g2.com/products/hubspot-content-hub/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews)
  - [Hygraph](https://www.g2.com/products/hygraph/reviews)
  - [Iterable](https://www.g2.com/products/iterable/reviews)
  - [Jira](https://www.g2.com/products/jira/reviews)
  - [Knak](https://www.g2.com/products/knak/reviews)
  - [Lingoport Localyzer](https://www.g2.com/products/lingoport-localyzer/reviews)
  - [memoQ](https://www.g2.com/products/memoq/reviews)
  - [MessageGears Platform](https://www.g2.com/products/messagegears-platform/reviews)
  - [Optimizely Content Management System](https://www.g2.com/products/optimizely-content-management-system/reviews)
  - [Oracle Eloqua](https://www.g2.com/products/oracle-eloqua/reviews)
  - [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews)
  - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews)
  - [Salesforce Marketing Cloud Suite](https://www.g2.com/products/salesforce-marketing-cloud-suite/reviews)
  - [Sanity](https://www.g2.com/products/sanity/reviews)
  - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews)
  - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Sitecore Content Hub](https://www.g2.com/products/sitecore-content-hub/reviews)
  - [Sitecore Digital Experience Platform](https://www.g2.com/products/sitecore-digital-experience-platform/reviews)
  - [Sketch](https://www.g2.com/products/sketch/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Squarespace](https://www.g2.com/products/squarespace/reviews)
  - [Storyblok](https://www.g2.com/products/storyblok/reviews)
  - [Strapi](https://www.g2.com/products/strapi/reviews)
  - [Temporal Cloud](https://www.g2.com/products/temporal-cloud/reviews)
  - [Uniform](https://www.g2.com/products/uniform/reviews)
  - [Webflow](https://www.g2.com/products/webflow/reviews)
  - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews)
  - [WordPress Managed Hosting](https://www.g2.com/products/wordpress-managed-hosting/reviews)
  - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews)
  - [WPML](https://www.g2.com/products/wpml/reviews)
  - [Yext](https://www.g2.com/products/yext/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

## Smartling Features
**Translation Support**
- Automated Translation
- Workflows
- Glossary
- Image Translation
- Traffic Analysis

**Client Tools**
- Billing and Invoicing
- Client Portal
- Client Management
- Resource Management

**Visitor Customization **
- Widgets
- Language-Based Domains
- Preferred Language Detection
- Personalized Content

**Translation Tools**
- Computer-Assisted Translation
- Glossary
- User Permissions
- Task Delegation
- Comments and/or Mentions
- Quality Assurance

**Generative AI**
- AI Text Generation

**Generative AI**
- AI Text Summarization
- AI Text-to-Speech

**Agentic AI - Translation Management**
- Multi-step Planning
- Decision Making

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