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SmartLeap™ HelpTree Reviews & Product Details

SmartLeap™ HelpTree Overview

What is SmartLeap™ HelpTree?

HelpTree is an intelligent knowledge management solution, powered with significant cognitive capabilities, and robust decision network architecture (DNA). HelpTree follows a decision tree approach where appropriate content (article, video, troubleshooting steps) are mapped to each step of the decision tree. This step-by-step guided methodology helps consultants troubleshoot customer issues in a structured manner. AI Assistant - an advanced feature powered by Azure OpenAI GPT that provides instant answers, tailored instructions, and email composition capabilities within the search function. When users enter a query, a new "AI Assistant" section appears above traditional search results, providing AI-powered responses and instructions, thereby streamlining processes, saving time, and enhancing user experience.

SmartLeap™ HelpTree Details
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Product Description

HelpTree is an intelligent knowledge management solution, powered with significant cognitive capabilities, and robust decision network architecture (DNA). HelpTree follows a decision tree approach where appropriate content (article, video, troubleshooting steps) are mapped to each step of the decision tree. This step-by-step guided methodology helps consultants troubleshoot customer issues in a structured manner. AI Assistant - an advanced feature powered by Azure OpenAI GPT that provides instant answers, tailored instructions, and email composition capabilities within the search function. When users enter a query, a new "AI Assistant" section appears above traditional search results, providing AI-powered responses and instructions, thereby streamlining processes, saving time, and enhancing user experience.


Seller Details
Year Founded
1986
HQ Location
Pittsford (Rochester), NY
Twitter
@SutherlandCorp
7,836 Twitter followers
LinkedIn® Page
www.linkedin.com
54,154 employees on LinkedIn®

RN
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Recent SmartLeap™ HelpTree Reviews

Pasumarty S.
PS
Pasumarty S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Knowledge Management Solution -"
Easy to create and keep knowledge current Designed for live customer interaction, it's easy to create and keep knowledge current
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SmartLeap™ HelpTree Media

SmartLeap™ HelpTree Demo -
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1 SmartLeap™ HelpTree Reviews

5.0 out of 5
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1 SmartLeap™ HelpTree Reviews
5.0 out of 5
1 SmartLeap™ HelpTree Reviews
5.0 out of 5

SmartLeap™ HelpTree Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Pasumarty S.
PS
Data Engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic Review from User Profile
What do you like best about SmartLeap™ HelpTree?

Easy to create and keep knowledge current Designed for live customer interaction, it's easy to create and keep knowledge current Review collected by and hosted on G2.com.

What do you dislike about SmartLeap™ HelpTree?

SmartLeap™ HelpTree is overly complex or difficult to use, it could deter users from fully utilizing its features or adopting it within their workflow. Review collected by and hosted on G2.com.

What problems is SmartLeap™ HelpTree solving and how is that benefiting you?

HelpTree is a knowledge management platform that helps customers solve problems and self-serve Review collected by and hosted on G2.com.

There are not enough reviews of SmartLeap™ HelpTree for G2 to provide buying insight. Below are some alternatives with more reviews:

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