SmartKarrot CS Pros and Cons

We like the wide array of features that the platform provides, it helps us stay organised and track our activities. Overall it’s the team that supports us, consults us and guides us towards our goals is what we appreciate. Review collected by and hosted on G2.com.

Something i disliked was lack of canned training content. Review collected by and hosted on G2.com.

Smart Karrot offers an excellent solution for managing client onboarding and tracking the health score of clients. The ability to effortlessly track tasks, mark touchpoints, and create action points is indeed a cool feature. It makes managing workflows more efficient, ensuring that no important client interactions are overlooked.

Moreover, the platform's support for surveys and success plays makes it even easier to keep track of activity and meet committed timelines. These tools help to gather valuable customer feedback, measure satisfaction levels, and identify areas where improvements can be made.

Having a supportive account manager can make all the difference. Their willingness to patiently explain things multiple times without any hesitation showcases a genuine commitment to ensuring a smooth onboarding experience and fostering a strong client relationship, Understanding the pain points, and coming up with solutions. Review collected by and hosted on G2.com.

Sometimes the platform is slow. however, it's trivial Review collected by and hosted on G2.com.

flexibility, user-friendly design, breakdown of plans and pricing Review collected by and hosted on G2.com.

it requires time and effort to implement Review collected by and hosted on G2.com.

User Friendly, Data inputs, Review Data. Review collected by and hosted on G2.com.

Data Accuracy was not upto the mark. Some bugs. Health Score does update some times. Review collected by and hosted on G2.com.

Insights & graphical representation is helpful to analyse the data. Review collected by and hosted on G2.com.

Exported reports to be downloaded directly, there should be more filters to extract the data. Review collected by and hosted on G2.com.

We appreciate the platform's extensive range of features, aiding us in staying organized and monitoring our activities. Most importantly, it's the supportive team that assists, advises, and steers us toward our goals that we value. Review collected by and hosted on G2.com.

Absence of pre-made/canned training materials. Review collected by and hosted on G2.com.

SmartKarrot has been very helpful in consolidating various customer information into a comprehensive platform that has assisted our team in better supporting our customers. The views they provide for each customer is super helpful to see multiple details at once and address specific needs. Review collected by and hosted on G2.com.

The downsides are that the onboarding can be a bit complex if you have a large customer base and are integrating with several other technologies. The amount of information can sometimes be a tad overwhelming as well. Review collected by and hosted on G2.com.

The experience with SmartKarrot’s team is great. The implementation is very attentive to the specific use cases to align their features best with those and to make sure we’re making the most out of the tool, our CSM was really focused on helping us driving value from the tool despite the multiple gaps in our organisation’s systems for CS!

The interface is very user-friendly and fairly easy to configure depending on the use cases. For me the playbook feature really was a game changer to streamline the processes within our team and create a harmonised approach to our customer relationship building.

The healthscore also made our lives simpler by automating the different variable factored in! Review collected by and hosted on G2.com.

Not really something I disliked but more of a barrier to an easy adoption was that our processes were not completely defined and aligned at first and our product was quite complex which made the integration of specific features of SmartKarrot’s tool harder. Review collected by and hosted on G2.com.

My experience with SmartKarrot, from when I sat down for a product demo until now, has been excellent! The product is very user-friendly and is filled with many features that companies, especially in the B2B SaaS industry, can use to enhance Customer Success! From what I have used so far, Product Console and Success Plays are my favorite features, and I can't wait to explore more features. I feel that the folks at SmartKarrot are not just selling a top-quality product but are keen on helping their customers drive value from it (Quite the Win-Win strategy!). The team members I worked with were highly competent, understood the nitty gritty of the gaps in CS Operations in my organization and provided proper consultation on how to use the product to address those gaps. We have just completed onboarding the product and are excited to use it to its total capacity. Review collected by and hosted on G2.com.

Nothing. I was first of the opinion that the cost of the product is a little high, but three months into working with the team, I understand why. One is not just paying for the product but also for top-class service. Review collected by and hosted on G2.com.

Tracking all my customers in one place.. Review collected by and hosted on G2.com.

Too many things in one place............ Review collected by and hosted on G2.com.