SmarterTrack Pros and Cons

All its featues like like email intergration, ticket management etc makes easy to provide supports to custumer. We can easily create surveys to evaluate the quality of service given by our representative. Overall its reduce support cost. Review collected by and hosted on G2.com.

As of now haven't got any such things but some time message delivery got delayed during live chat. Review collected by and hosted on G2.com.

SmarterTrack is easy to use, implement, and very intuitive. Review collected by and hosted on G2.com.

While very capable, Smartertrack needs some additional features to bring it up to a level I feel it would be excellent. In needs better integration with other software like pbx systems like 3CX and other. A mobile app that allows for the direct connectingand use on tabless and mobile phones and devices, and new and better templates for use and styles. Review collected by and hosted on G2.com.

I have been using this tool for around a year and I genuinely say it has been the best tool for customer management . I find its user interface very clean and optimised. The dashboard is easy to go through and has central operation type . Review collected by and hosted on G2.com.

I find that sometimes there are problems with the live chat medium and cause delayed response other than that I find no issue. Review collected by and hosted on G2.com.

How like this application never has issues and neevr crashes when beig used Review collected by and hosted on G2.com.

I like everything about it theres nithinbg i dont like Review collected by and hosted on G2.com.

I like the live chat to customer services Review collected by and hosted on G2.com.

messages have very slow updates, and audio has glitches Review collected by and hosted on G2.com.

It worked as exepected, on premise options were available Review collected by and hosted on G2.com.

Currently comparing it with others options available in market It was good until arrival of new products , i used till 11.5 i did not upgrade it to next major version because it was terrible , i do not know the current state , i moved to another solution Review collected by and hosted on G2.com.

The interface is not bad. Easy to look at and to find your current and old tickets. Review collected by and hosted on G2.com.

Can't find certain audit controls like logging in and logging out. Administrators can't log a person out if that person forgets. Review collected by and hosted on G2.com.

SmarterTrack is an elegant application to communicate with customers, has an impeccable interface and with an incredibly easy-to-use self-service portal to handle the flow of incidents we receive daily. The most important thing is that it is not necessary to be a programmer to customize the platform, since all the functions are really documented so that only the steps should be followed. Review collected by and hosted on G2.com.

The live chat service has drawbacks, because its message updates are very slow and sometimes messages are not even sent. Sometimes, it produces errors when adjusting images, so I must refresh the page and send the message again. Review collected by and hosted on G2.com.

The analytics are good. We're a small organization so a lot of the features for brands etc, don't mean anything to us. Review collected by and hosted on G2.com.

The configuration interface seems poorly organized; I always have to click around for a while to find the setting I'm looking for. Review collected by and hosted on G2.com.

Smarter Track is a helpdesk support tool that helps to track customer problems and issues. It basically connect with customers through Email - ticketing, VoIP and live chats.

Its a great product as it reduce the number of employee required to deal with customer issues.

It provide two variants- On premises and Hosted service.

Businesses as per their productivity and strength can choose plans. Review collected by and hosted on G2.com.

On premises plans are costly. Moreover all the management like software, hardware, security, network has to handle by the employee. Review collected by and hosted on G2.com.