---
title: Skype4B Unified Customer eXperience(UCX) Solution Reviews
meta_title: 'Skype4B Unified Customer eXperience(UCX) Solution Reviews 2026: Details,
  Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Skype4B Unified Customer eXperience(UCX) Solution works for a business like
  yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 2
  scale: '5'
date_modified: '2026-07-13'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---

# Skype4B Unified Customer eXperience(UCX) Solution Reviews
**Vendor:** Sensiple  
**Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 2
## About Skype4B Unified Customer eXperience(UCX) Solution
The Skype4B Unified Customer eXperience (UCX Solution is designed to enhance customer interactions by integrating Skype for Business with ServiceNow's Customer Service Management (CSM platform. This integration provides a unified interface for customer service agents, streamlining communication and improving service delivery. Key Features and Functionality: - Unified Agent Workspace: Combines Skype for Business communication tools with ServiceNow's CSM, allowing agents to manage customer interactions and service requests within a single interface. - Centralized Routing: Utilizes intelligent routing to direct customer inquiries to the appropriate agents or departments, ensuring efficient handling of service requests. - Real-Time Communication: Enables instant messaging, voice, and video calls through Skype for Business, facilitating prompt and effective customer support. - Automated Workflows: Integrates with ServiceNow's automation capabilities to streamline routine tasks and processes, reducing manual effort and increasing productivity. Primary Value and Problem Solved: The Skype4B UCX Solution addresses the challenge of fragmented customer service systems by unifying communication and service management platforms. This integration reduces the need for agents to switch between multiple applications, leading to faster response times, improved customer satisfaction, and enhanced operational efficiency. By providing a cohesive environment for managing customer interactions, organizations can deliver a more consistent and personalized customer experience.



## Skype4B Unified Customer eXperience(UCX) Solution Pros & Cons
**What users like:**

- Users value the **enhanced communication** capabilities of Skype4B UCX, improving interactions with both internal and external stakeholders. (1 reviews)

**What users dislike:**

- Users are concerned about the lack of **security updates** , which may compromise compliance with organizational standards. (1 reviews)
- Users are concerned about the lack of **security updates** , which conflicts with their organization's compliance requirements. (1 reviews)

## Skype4B Unified Customer eXperience(UCX) Solution Reviews
  ### 1. The customer eXperience couldn't get better

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dipika C. | Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 30, 2025

**What do you like best about Skype4B Unified Customer eXperience(UCX) Solution?**

It helps me connect internal and external communication so it helps me improve the interactions with my end consumer

**What do you dislike about Skype4B Unified Customer eXperience(UCX) Solution?**

They do not have security updates and this doesn't align with the compliance for the organisation

**What problems is Skype4B Unified Customer eXperience(UCX) Solution solving and how is that benefiting you?**

The best part is it gives me consolidated customer data from different interactions into a single profile. The transitions are seamless at all the stages

  ### 2. The original definitive tool for business collaboration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.)

**Reviewed Date:** April 30, 2021

**What do you like best about Skype4B Unified Customer eXperience(UCX) Solution?**

It just works. It still betters Teams in some ways

**What do you dislike about Skype4B Unified Customer eXperience(UCX) Solution?**

Long overdue an overhaul but now Microsoft have bought it and deprecated it

**What problems is Skype4B Unified Customer eXperience(UCX) Solution solving and how is that benefiting you?**

Collaboration and business conferencing effectiveness


## Skype4B Unified Customer eXperience(UCX) Solution Discussions
  - [What is Skype4B Unified Customer eXperience(UCX) Solution used for?](https://www.g2.com/discussions/what-is-skype4b-unified-customer-experience-ucx-solution-used-for)

- [View Skype4B Unified Customer eXperience(UCX) Solution pricing details and edition comparison](https://www.g2.com/products/skype4b-unified-customer-experience-ucx-solution/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-14+12%3A13%3A47+-0500&secure%5Bsession_id%5D=34c2fe7c-d730-4cb9-abd3-84c5b4b16a49&secure%5Btoken%5D=1cdfe93c39f2666b499fd89557c4b20d116e588f923cc095b47fb1fe74fd9f24&format=llm_user)

## Skype4B Unified Customer eXperience(UCX) Solution Features
**ServiceNow Apps**
- ServiceNow Integration
- Value

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance