Predatory subscription model. I created an account when a colleague mentioned it, which requires a credit card. SkillShare is using the popular tech money grab strategy of a subscription model nobody wants. In large font - the monthly price; in tiny font - the fact that it would be billed annually. I will risk forgetting to cancel a trial in exchange for a one-month charge to my card, but annual by default is business in bad faith. I tried rejecting the charge via my bank, but apparently, that didn't process successfully. Unfortunately, with bank delays, I wasn't sure that it hadn't successfully rejected the charge until it was too late. Their explicit policy is "We don't offer refunds for annual memberships after 7 days of the charge." Review collected by and hosted on G2.com.

Verified User in Design

Small-Business (50 or fewer emp.)

5/15/2021

"Bad Customer Service Experience"

0/5

What do you like best about Skillshare?

There were some unique courses that I'm not sure I would be able to find in other services Review collected by and hosted on G2.com.

What do you dislike about Skillshare?

Expensive subscription. I was charged monthly following a free trial and was not notified that my card was being charged. I ended up paying a lot of money for a service I wasn't even using. It was also painfully difficult to cancel it. When I reached out to customer service about it, they were largely unhelpful. I think that instead of tricking customers into accidentally paying for their service, they should focus on motivating customers to want to actively purchase their content. Review collected by and hosted on G2.com.

Recommendations to others considering Skillshare:

I would say, make sure you are actually interested in the courses and don't expect customer service to be helpful Review collected by and hosted on G2.com.

What problems is Skillshare solving and how is that benefiting you?

I'm not sure I received many benefits from Skillshare. Some of the content was interesting, but not worth the price in my opinion Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/20/2020

"Terrible experience"

0/5

What do you like best about Skillshare?

I don't really have anything positive to say. I had very negative experiences with the customer service of this company and I cannot recommend using their service. Review collected by and hosted on G2.com.

What do you dislike about Skillshare?

The content is shallow, often worse than what you can find on youtube for free. Not only that, they give a free trial then charge you credit card for a year ($99) without warning, and refuse to refund when complaints are made. Review collected by and hosted on G2.com.

Recommendations to others considering Skillshare:

Be very careful about signing up for the apparently free trial, because you can be charged on your credit card without notice. Review collected by and hosted on G2.com.

What problems is Skillshare solving and how is that benefiting you?

I haven't really had any benefits, other than being more careful not to sign up with sketchy services in the future. I would definitely not recommend using the service to others. Review collected by and hosted on G2.com.

Allison D.

Mid-Market (51-1000 emp.)

6/23/2020

"Great Platform for Lifestyle Learning"

5/5

What do you like best about Skillshare?

There are SO many different courses, with a variety of teachers. Each has video content, with actionable items (usually a project) for you to implement immediately what you learned. There is a class discussion board to interact and ask questions, as well as the ability to see other projects and get additional ideas. You can also save courses and create lists of courses so you can have a working list of courses to engage in for your interests. It also keeps track of the courses you are currently watching so you can jump right back in. There are a variety of lengths to the courses as well, so you can choose how intensely you want to dive into a course at any particular moment. You are also able to "follow" different instructors, and see immediately what other courses they offer. You are also given recommendations to similar courses of interst. Review collected by and hosted on G2.com.

What do you dislike about Skillshare?

The only downside is that the mobile app doesn't allow you to see the resources. You must be on a computer to access these items. Also, on the mobile device you cannot make different lists, but it does appear as though you can create multiple lists of courses through the desktop version. One way to get around this is to open a browser on your mobile device to visit the desktop site, but this is not nearly as convenient as having everything accessible through the app. Review collected by and hosted on G2.com.

What problems is Skillshare solving and how is that benefiting you?

Skillshare is particularly beneficial for enhancing aspects of your lifestyle, for example, productivity, motivation, and hobbies (e.g. watercoloring, music, drawing). I have been able to become more productive with my time, manage emails more efficiently, as well as enhance my artistic skills. Review collected by and hosted on G2.com.

Paige R.

Freelance Writer/Copywriter

Small-Business (50 or fewer emp.)

4/21/2020

"You get back what you put in"

5/5

What do you like best about Skillshare?

I love the fact that Skillshare has so many opportunities to learn new skills and develop your current ones. There is literally something for everyone from how to draw to how to apply makeup and how to use marketing for social media or your business!

I highly recommend trying the 2-month free trial and I promise you'll fall in love! I didn't believe the hype until I tried it and from there I was hooked! At the time my trial was up I couldn't afford it so I didn't purchase it, but for the next 6 months, it was still on my mind so when I got the money of course I invested and am so glad I did!

The teachers' steps are always easy to follow and take notes on and the tips aren't generic. Let's say you look at 3 videos on how to start a blog. They might have the same underlying agenda, but you come away with 3 completely new and fresh ideas of how to approach the same thing. That makes it easy to figure out what kind of techniques will work best for you instead of high-level generic information that really doesn't help anybody. Review collected by and hosted on G2.com.

What do you dislike about Skillshare?

I honestly have nothing I dislike so far. The process to reactivate my account was pretty easy with minor hiccups. The link to reset my password after reactivation didn't work, but they were able to go in and manually fix it and after that, I've had no trouble at all! Review collected by and hosted on G2.com.

Recommendations to others considering Skillshare:

Make sure you're really going to use it. I would try to take at least one class a week and don't feel like you have to do it all in one sitting. Definitely interact with the teachers and other students by creating projects. That will help you get good feedback and grow overall!

The teachers are definitely genuine and give their best tips to help you succeed and grow in your craft. It's not just art, photography, videography, marketing, social media, writing, and blogging! There are lifestyle, productivity and business classes to fit your needs too.

I truly think this is definitely a diverse platform that will take you to success! It's all about what you put into it. If you do nothing with the tips then, of course, you're going to be stagnant, but if you buckle down and try to implement what you learn no matter how hard it may be at first, you'll definitely start seeing results. Remember, that somethings will take time to see improvement while others can be instant! Don't give up and if you can, do the annual payment so you don't have to worry about a monthly bill and save money. Review collected by and hosted on G2.com.

What problems is Skillshare solving and how is that benefiting you?

I'm working on a variety of things. Mostly I'm working on my writing and blogging and then my social media marketing. I've learned so many good tips about how to make my writing better by using Google Analytics and how to structure my writing.

I've also learned how to make an effective content calendar and how to balance writing on topics I like and my readers will like. I never thought to create a survey and add an area where readers can give me their email address so they can sign up for my newsletter. It actually worked and now I have a good survey making platform to use!

For social media, I realized that the presentation is so, so, so important. I've learned how to elevate my photography game with different apps and photography techniques that I never would've thought of with my DSLR and iPhone. It can be challenging to implement at times, but the more I do it, the easier it's getting and I have the great teachers on skillshare to thank for that.

Following their idea to look at Instagram analytics of the best time to post has helped a ton too! I'm getting more reach and people are exiting off less because I'm providing quality content and a pleasing aesthetic. I never knew how to use all of the analytics to my advantage, but with a couple of easy steps, I'm reading them like a pro and making good use of them! Who knew that being analytical can actually help you get more creative! Review collected by and hosted on G2.com.

Hayley K.

Director of Marketing

Mid-Market (51-1000 emp.)

9/6/2019

"Always Learning"

5/5

What do you like best about Skillshare?

I love how easy it is to find a course of what you're looking for, and the ease of reading others' reviews. A lot of well informed instructors sharing their valuable insights, and they earn something for their work. I appreciate this platform so much! Review collected by and hosted on G2.com.

What do you dislike about Skillshare?

There are occasionally under qualified instructors, or classes that are not top notch, but those are few and far between. I do judge a course by it's cover imagery, but some of those courses with the not so great cover art are the most helpful. Review collected by and hosted on G2.com.

Recommendations to others considering Skillshare:

You can almost always find a Youtuber sponsored by Skillshare, so make sure to take advantage of the free two month trial if possible. Review collected by and hosted on G2.com.

What problems is Skillshare solving and how is that benefiting you?

I'm able to study and brush up on things before taking exams to earn my various industry certifications, those certifications helped me land my current job. Review collected by and hosted on G2.com.

Brittany H.

Director of Alumnae Relations

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

7/22/2019

"Powerful Resource for Learning New Skills"

5/5

What do you like best about Skillshare?

I am so glad that my friend told me that this platform existed. I was looking for a way to improve my video and graphic design skills without investing a lot of money in the class. Really talented people from different industries have created content for this site, so you can learn everything from new cooking skills to how to process data. Review collected by and hosted on G2.com.

What do you dislike about Skillshare?

I wish there was a way to rate the courses and see how highly rated they are, as some classes are amazing and others are more basic and not as interesting. Review collected by and hosted on G2.com.

Recommendations to others considering Skillshare:

Its a great value for learning lots of new skills on your own time, without a huge monetary investment. Review collected by and hosted on G2.com.

What problems is Skillshare solving and how is that benefiting you?

I have improved my skillset for social media management, learned new video editing skills and found out about new apps that help me with my work. Review collected by and hosted on G2.com.

Eduardo D.

Diseñador gráfico

Small-Business (50 or fewer emp.)

10/28/2019

"Excellent internet college"

5/5

What do you like best about Skillshare?

The best part of skillshare is that you can select the place and time to start learning the courses they have. It's a big web of information where you can study and grow your skills, depending in what you're good, but there they have so many topics to choose, and you can have a free 2 weeks trial Review collected by and hosted on G2.com.

What do you dislike about Skillshare?

Sometimes you have to try a list of videos in order to see what you can use and what you don't need or don't want to watch. It's information from all the people, but you need to filter it. Review collected by and hosted on G2.com.

Anel S.

Email Campaign Specialist

Program Development

Small-Business (50 or fewer emp.)

2/13/2019

"Skillshare will clean out your account "

0/5

What do you like best about Skillshare?

At this point nothing

They have no proper system in place for billing

but they have fun courses Review collected by and hosted on G2.com.

What do you dislike about Skillshare?

I joined skillshare premium and it has been so useful! However a few days ago I got billed $99 over 4 times in one day essentially cleaning my bank account out and my bank thinking it was fraud(Which essentially it was) closed my account due to suspicious activity. I mailed skillshare explaining my situation and a woman mailed me back and i quote "Thanks for reaching out! As requested, I've gone ahead and made sure your membership "

1 i didnt ask to cancel my account

2 you still owe me my money

I messaged them asking them what they would need from me to do a refund on the excess amount and have heard nothing back from them... Review collected by and hosted on G2.com.