--- title: Skilljar by Gainsight Reviews meta_title: 'Skilljar by Gainsight Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 404 reviews by the users' company size, role or industry to find out how Skilljar by Gainsight works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 404 scale: '5' date_modified: '2026-08-01' parent_category: name: Training eLearning url: https://www.g2.com/categories/training-elearning --- # Skilljar by Gainsight Reviews **Vendor:** Gainsight Inc. **Category:** [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems) **Average Rating:** 4.6/5.0 **Total Reviews:** 404 ## About Skilljar by Gainsight Skilljar by Gainsight is a purpose-built Customer Education platform and the external LMS within Gainsight’s Customer OS. Backed by Gainsight’s leadership in Customer Success, Skilljar helps companies turn education into a strategic driver of adoption, retention, and growth. Skilljar enables revenue teams to deliver branded, personalized learning experiences that support customers from onboarding through ongoing product enablement. By connecting education data with customer and business systems, teams gain clear visibility into how learning impacts product usage, customer health, and expansion. Whether delivered through your academy, embedded in your product, or integrated with your community, Skilljar helps teams scale education with measurable business impact —transforming training from a support initiative into a core lever for customer growth. ## Skilljar by Gainsight Pros & Cons **What users like:** - Users love the **intuitive platform** of Skilljar by Gainsight, enhancing ease of building and managing training programs. (5 reviews) - Users highlight the **great customer support** from Skilljar, enhancing their learning and overall experience with the platform. (4 reviews) - Users highly value the **comprehensive features** of Skilljar, enhancing training efficiency and improving learner engagement significantly. (3 reviews) - Users value the **helpful customer support** from Skilljar, enhancing their experience and ensuring smooth implementation. (3 reviews) - Users value the **seamless integration** with systems like Salesforce, enhancing CRM functionality and tracking learner progress effortlessly. (3 reviews) - Intuitive (3 reviews) - Analytics (2 reviews) - Automation (2 reviews) - Content Quality (2 reviews) - Customizability (2 reviews) **What users dislike:** - Users find Skilljar's **reporting capabilities inadequate** , often needing data exports for deeper insights and customization challenges. (3 reviews) - Users find the **reporting capabilities of Skilljar limited** , often requiring data exports for deeper insights and customization. (3 reviews) - Users find the **time-consuming processes** in Skilljar frustrating, especially with quiz management and reporting features. (3 reviews) - Users find the **quiz management cumbersome** , requiring separate windows for question banks, which detracts from efficiency. (2 reviews) - Users experience **limited customization** options in Skilljar, requiring technical skills for deeper modifications and design adjustments. (2 reviews) - Users find the **reporting capabilities limited** , needing to export data for deeper insights, which is inconvenient. (2 reviews) - Poor Customer Support (2 reviews) - Slow Loading (2 reviews) - Cumbersome Interface (1 reviews) - Dashboard Issues (1 reviews) ## Skilljar by Gainsight Reviews ### 1. Skilljar LMS is worth it **Rating:** 5.0/5.0 stars **Reviewed by:** Janet W. | Vice President Education and Partnerships, Philanthropy, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2018 **What do you like best about Skilljar by Gainsight?** The team at Skilljar is incredible to work with and work diligently with you to get you live. The tool is user friendly. **What do you dislike about Skilljar by Gainsight?** The cataloging is a little tricky to learn, but the tagging and filters do allow you to create a very usable catalog. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We have moved all of our internal employee product training to Skilljar and created customer onboarding courses. We are able to see who has completed training and are offering our customers another channel to learn and get up to speed quickly. ### 2. Is a great External Facing LMS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2018 **What do you like best about Skilljar by Gainsight?** Customization with Wordpress to remain on brand in the UI and interface. Easy to use reporting and bulk content creation. Easy to view all content available within the domain. Easy to manage multiple domains and publish content to both domains easily. **What do you dislike about Skilljar by Gainsight?** Difficult to use for an internal instance. Unable to add managers through SSO with certain admin views to grade and report without touching the content. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We are undergoing a massive hire post IPO and need to ramp up our new hires effectively within 90 days. The benefit is that we are able to track and easily provide non-gated content to all of the field facing organization. ### 3. Good tool for both internal and external training **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie M. | Director, Risk & Adoption, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2017 **What do you like best about Skilljar by Gainsight?** Being able to build out several different learning paths was extremely beneficial. I'd also say it was super helpful that my CSM held my hand throughout the entire implementation. **What do you dislike about Skilljar by Gainsight?** We'd like to be able to view our Community content (in Salesforce) through a course within the LMS, but had iframe issues leading our users to have to open content in a separate tab. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** We needed an organized way of training our internal staff as well as our external clients. Internally, training is viewed as much more efficient than has been viewed in the past. Externally, our clients are able to sign up for training and complete a structured learning path to learn our product, as well as be able to refer back to the structured/organized training materials when needed. ### 4. Easy to Use Tool for Training Your Customers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2016 **What do you like best about Skilljar by Gainsight?** The amount of customization available for building the online courses is great. We've been able to build several paths of training programs for our online project management software, all within a short span of time. **What do you dislike about Skilljar by Gainsight?** Use of the promo codes was confusing and we weren't able to find a way to share our course with our customers "for free" without giving them the promo code. I would also like to see some more automation and workflows embedded in the product, for example there could be some automatic emails send to students as a reminder of pending coursework to be completed. It would also assist our trainers if they could receive notifications if course progress had stalled or any other red flags to help us with proactive outreach to our clients. **Recommendations to others considering Skilljar by Gainsight:** This product comes in at a fair price, has good functionality, friendly customer support, and is easy to use. They claim to be the solution for customer training AND success, but our success team does not currently leverage any functions within it. I'd say it is very specifically a customer training solution, especially considering the many customer success platforms that are currently surfacing in the market to address retention needs specifically. Not sure if I've seen much change in the little over a year our company has used Skilljar, so I wouldn't say it's the most forward-thinking or innovative company in the market right now. Some of it's features have limitations that I'd be keen to see a roadmap for, and could use a little awareness around their overall product vision. **What problems is Skilljar by Gainsight solving and how is that benefiting you?** Customer onboarding and barriers to adoption as well as self-guided learning of our product to increase scalability. We have enjoyed the benefits of having an online tool as a reference for our customer onboarding program, which has increased engagement during training. ## Skilljar by Gainsight Discussions - [What does Northpass do?](https://www.g2.com/discussions/what-does-northpass-do) - 1 comment - [What is SchoolKeep?](https://www.g2.com/discussions/what-is-schoolkeep) - 1 comment - [View Skilljar by Gainsight pricing details and edition comparison](https://www.g2.com/products/skilljar-by-gainsight/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+20%3A18%3A18+-0500&secure%5Bsession_id%5D=916fb5e4-5707-4934-b027-f055a8665c63&secure%5Btoken%5D=c7c4d50cfbf848b3fa691bff8b3e80991c2c6dc026580e356146734ce3647726&format=llm_user) ## Skilljar by Gainsight Integrations - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) ## Skilljar by Gainsight Features **Platform Basics** - Integrations - Multiple Content Types - Mobility **Generative AI** - AI Text Generation **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Training & Learning** - Self-paced - Content Creation - Content Storage and Management - Quiz Capabilities - Certification Engine **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Data & Analytics** - Visualization - Learner tracker - Analytics **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Generative AI** - AI Text Generation **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Generative AI** - AI Text Generation **Agentic AI - Corporate Learning Management Systems ** - Natural Language Interaction ## Top Skilljar by Gainsight Alternatives - [LearnUpon](https://www.g2.com/products/learnupon/reviews) - 4.5/5.0 (247 reviews) - [Docebo](https://www.g2.com/products/docebo/reviews) - 4.3/5.0 (729 reviews) - [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) - 4.6/5.0 (940 reviews)