![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning")
UE

Verified User in E-Learning

Small-Business (50 or fewer emp.)

1/21/2025

"Disappointed After Years with Skeepers"

0.5/5

What do you like best about SKEEPERS Ratings & Reviews?

Initially, the customer support was great. As they grew, things declined. Guess we're just a small fish in a big pond now. Review collected by and hosted on G2.com.

What do you dislike about SKEEPERS Ratings & Reviews?

We’ve been clients of Skeepers for several years, but unfortunately, the experience has taken a disappointing turn. They pulled us into an annual commitment that auto-renews, locking us into $259/month for a service we hardly use or benefit from. Not only that, but said renewal went to a former employee, so there's no way for us to know or manage it. Even after years of being customers with them, they don't seem to care and are trying to renew our service just at a discounted rate!

Here’s why we’re unhappy:

Limited Value: We don’t use many of the features, and the ones we do engage with don’t justify the cost.

Restricted Review Transparency: Customer reviews are often displayed as "anonymous," which feels disingenuous. Additionally, they only consider ratings from the past year, which doesn't give a complete picture.

Glitchy Platform: The app experience is frustrating, with glitches that redirect us to different sites or languages, making it unnecessarily complicated to use.

Poor Customer Support: Their chat option lacks integrated AI for quick resolutions, there’s no live support, and responses from customer service are often delayed.

At $259/month, we expected much better. Sadly, it’s clear that Skeepers is not the right fit for us anymore. Maybe we would have considered returning in the future if business needs changed, but now we're left with such a bitter taste with how they're handling our cancelation request. Review collected by and hosted on G2.com.

What problems is SKEEPERS Ratings & Reviews solving and how is that benefiting you?

It was for customer testimonials, but there are other options on the market that are better suited for our needs and at a much better cost for value rate. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 33 reviewers think of SKEEPERS Ratings & Reviews

4.1 out of 5 · Verified reviews from real users

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