# Skedulo Reviews **Vendor:** Skedulo **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 421 ## About Skedulo Skedulo builds deskless productivity software for the 80% of global workers who don’t work in a traditional office setting. From employees in fixed location facilities to mobile field workers on the frontline, deskless workers number 2.7 billion worldwide. DHL, Sunrun, The American Red Cross and hundreds of other organizations have used Skedulo’s Deskless Productivity Cloud to book over 35M appointments worldwide. The Skedulo Deskless Productivity Cloud helps organizations greatly simplify scheduling, gain visibility into and control over job scheduling and workforce utilization, equip employees with an intuitive app to help them better perform their day-to-day operations, provide actionable analytics on their workforce, and reduce operating costs. Founded in 2013, Skedulo is headquartered in San Francisco with offices in Australia, Vietnam, and the United Kingdom. The company has secured over $115 million in funding to date, led by Softbank, Microsoft's venture firm M12, Costanoa Ventures, and Blackbird. For more information, please visit www.skedulo.com. ## Skedulo Pros & Cons **What users like:** - Users appreciate the **ease of use** of Skedulo, making workforce management and billing streamlined and efficient. (17 reviews) - Users find Skedulo to be **highly user-friendly** , making it simple to manage job offers and work schedules. (8 reviews) - Users find Skedulo **incredibly helpful** due to its adaptability and quick response to unique needs and feedback. (6 reviews) - Users praise Skedulo for its **excellent customer support** , ensuring quick and helpful responses to any inquiries. (5 reviews) - Users praise Skedulo's **intuitive interface** , making scheduling simple and efficient while adapting to user needs. (5 reviews) - Users value Skedulo's **efficient scheduling management** , appreciating its route organization and real-time tracking features. (5 reviews) - Easy Access (4 reviews) - Efficiency (4 reviews) - Simplicity (4 reviews) - Time Management (3 reviews) **What users dislike:** - Users feel that **customization could be improved** , as syncing issues and notifications can create confusion and frustration. (8 reviews) - Users experience **limited features and customization** in Skedulo, affecting their ability to meet specific needs. (5 reviews) - Users find the **learning curve steep** due to complexities and limitations, making task creation cumbersome and confusing. (4 reviews) - Users find Skedulo's **limited customization** lacks essential features and flexibility, impacting usability and compliance management. (4 reviews) - Users find the **missing features** in Skedulo limiting, wishing for more functionality and better bug fixes. (4 reviews) - Customization Difficulties (3 reviews) - Feature Limitations (3 reviews) - Inaccurate Data (3 reviews) - Job Management (3 reviews) - Linking Issues (3 reviews) ## Skedulo Reviews ### 1. Vitra Health Skedulo Review **Rating:** 3.5/5.0 stars **Reviewed by:** Fabieny D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about Skedulo?** Ability to report and connect it with Salesforce. **What do you dislike about Skedulo?** Inability to easily add fields to contact pages. **What problems is Skedulo solving and how is that benefiting you?** Tracking staff availability, and compliance with required visits. ### 2. Skedulo is not very user friendly. Too much room for error when scheduling appointments. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Skedulo?** I like how patients can see their scheduled appointments in their time zones. **What do you dislike about Skedulo?** I don't particularly like how long it actually takes to schedule an appointment, too many clicks. Also do not like how you have to select the providers' time zone to schedule. It's not easy having to remember every provider/nurses time zone when they are spread out across the country. Also, wish there was an option to control appointment reminders, not every appointment scheduled needs them. Also wish patients were not able to respond to our direct emails from appointment confirmations/cancelations. Lastly, I wish the cancelation emails actually stated the date and time of the appointment canceled so it does not cause confusion. **What problems is Skedulo solving and how is that benefiting you?** I find myself having to constantly refresh and/or log out to schedule an appointment. ### 3. Great for dispatching medics so they know their entire day **Rating:** 4.5/5.0 stars **Reviewed by:** Gustavo S. | Dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Skedulo?** The shifts feature allows you to see how well you are using a medic and ensure they have a full productive day and are not overbooked. **What do you dislike about Skedulo?** Skedulo does not recognize when the market is overbooked and crashes when it gets overloaded at in opportune times of the day. **Recommendations to others considering Skedulo:** If you are looking for an easy way to schedule employees workday, this is the perfect product **What problems is Skedulo solving and how is that benefiting you?** Planning out a medics day and making sure medics have an even workload and do not have to drive all over. **Official Response from Danielle Barbour:** > We're sorry to hear that your Markets are overbooked. Skedulo has rules to ensure that Resources are not double-booked for jobs or overlapping travel times, so typically overbooking does not occur. However, this might depend on how you define your market or "overbooked". Please reach out to your CSM for best practice guidance on capacity management. Regarding system crashes, please be sure that you are logging support tickets so that our team can follow-up on these issues and get your and your team a resolution. ### 4. Skedulo Review!! **Rating:** 3.5/5.0 stars **Reviewed by:** Derrick H. | Phlebotomy Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Skedulo?** Building the system to our needs and truly making it a customizable platform. **What do you dislike about Skedulo?** It is difficult to get issues resolved quickly. Easier access to local support would greatly assist. **What problems is Skedulo solving and how is that benefiting you?** Scheduling patients to receive mobile phlebotomy services. We aren't benefitting financially as it is very costly. We are getting more productive through additional customizations. **Official Response from Danielle Barbour:** > We're sorry you didn't experience the best customer service here. We want to make sure we give our customers top-notch care and will work with anyone who has feedback for us, whether it be about their order or something else on this list (or anything else!). Please reach out at productfeedback@skedulo.com if there's anything more specific that might help improve things. ### 5. Overpromised and underdelivered **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Skedulo?** When first evaluating Skedulo, the base functionality looked promising but lacking for our specific use cases. The platform does offer the ability to integrate via their API and also offers customization of jobs and profile model fields, which appeared would help the platform meet our use cases. **What do you dislike about Skedulo?** During sales conversations, the Skedulo team promised the platform can be customized to our needs, and that their team would be able to complete these customizations quickly. However, once the contract was signed and work began on both sides to launch the product, it quickly became apparent that the Skedulo team overpromised in terms of both features and timeline. Skedulo's team lacked any sort of project management personnel, requiring our team to manage not only our internal work but also Skedulo's work. After launch, support from Skedulo has been challenging and slow. **What problems is Skedulo solving and how is that benefiting you?** Skedulo is integrated with our internal systems for assigning appointments to in-field personnel and monitoring their progress to the appointment address. Due to the missing promised functionality and integration issues, we have had to cut the scope of our intended use of Skedulo significantly. **Official Response from Danielle Barbour:** > We're sorry you didn't experience the best customer service here. We want to make sure we give our customers top-notch care and will work with anyone who has feedback for us, whether it be about their order or something else on this list (or anything else). Please reach out at productfeedback@skedulo.com if there's anything more specific that might help improve things. ### 6. Little more love **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Skedulo?** Ease of use is the best thing I can say. I really enjoy the Map view and being able to do most of all tasks in the map view. **What do you dislike about Skedulo?** Not having admin rights to adjust / update trip information. Having to go through tech support to get simple tasks adjusted is tasking. **Recommendations to others considering Skedulo:** Really enjoy the product as a whole, but would love to see this fully designed and set to the standards we want. While doing the build we had to de-scope numerous times to get our standards down to get the product rolled out and in production. **What problems is Skedulo solving and how is that benefiting you?** Our previous system was very manual. Skedulo has decreased the manual process significantly. ### 7. Indispensable scheduling tool **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander A. | Operations Specalist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Skedulo?** Job statuses easy to follow. Native to salesforce. East to integrate what fields you want from salesforce into skedulo. Avaailability and unavailability help keep guess work out of resources. **What do you dislike about Skedulo?** Not set up out of the box. Resources not able to add their own availability. The inability to reschedule a job after is is marked in progress (but you're able to if it's in any stage before that) **Recommendations to others considering Skedulo:** Look into the features and speak with the service rep and see if it can be tailored to your uses **What problems is Skedulo solving and how is that benefiting you?** Managing a mobile workforce. Solving availability issues. Streamlining our job processes. Limiting unnecessary conversations. Storage of all requisition forms with easy access. ### 8. Impressive feature set + flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2021 **What do you like best about Skedulo?** Many advanced features out-of-the-box including geo-optimization & smart routing. Also offers custom development options, which allow customers to really mold the tool into something that can adapt to their organization's needs **What do you dislike about Skedulo?** The tool may be a bit heavyweight for those with simple requirements. It is much more than a simple booking platform - it is more of a field workforce management tool. **What problems is Skedulo solving and how is that benefiting you?** Efficient, optimized scheduling for our medical providers by our field-based care teams. We are also using it to dispatch & route our EMT workforce. We have not fully implemented the tool yet so cannot speak to the benefits. ### 9. Using Skedulo has completely transformed our business and taken us to the next level **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Skedulo?** I love the functionality of the system; I love the support that is offered within it. The communication it has brought with us and our field workers has been detrimental to our business. **What do you dislike about Skedulo?** It's challenging for us to customize the product, however, it brings us to an understanding to take a different perspective on the product, which could help our business in the long run. **What problems is Skedulo solving and how is that benefiting you?** We are solving the communication gap between us and our field workers. We are also reducing our manual processes within the organization. There are massive benefits to having a system that integrates with our other platforms! ### 10. Ease of managing a growing workforce **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin C. | skedulo software manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Skedulo?** Ease of setting schedules for multiple areas of the country. We have over 70 regions from miami to phoenix and we can subdivide them and organize by different groups and apply skill tags to subdivide them even smaller by talents or even team managers making it easier for each manager to navigate whom his people are and their workload. It is also a great safety feature to be able to see where a resource is at any given time it has helped with more than 1 medical emergency and a missing vehicle. **What do you dislike about Skedulo?** Difficulties when making salesforce customizations talk with the mobile app. We are having issues with rescheduling talking to salesforce with our current customizations from the mobile app. The tech support ticket system is a bit slow to get back to you on these issues and focus on what I would consider less significant aspects. **Recommendations to others considering Skedulo:** Make sure you have a good working relationship with your liaison mine has made difficult moments much smoother. **What problems is Skedulo solving and how is that benefiting you?** We went from sales reps only being able to see 3 customers a day to up to 7 due to ease of navigation and time calculations. This also reduces the time needed for our appointment setters using the booking grid designed by Skedulo to easily, with 3 clicks, see the availability of all sales reps in the region. We can also subdivide territories by skedulo regions to keep them in distinct areas and reduce unnecessary drive times ### 11. Skedulo has been a great success! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Skedulo?** Skedulo is a user-friendly easy-to-use application! The most desirable feature Skedulo has is the optimizer! **What do you dislike about Skedulo?** The mobile app can use more features. The application/optimizer should display a brief list of what matches when choosing the best Resource. **What problems is Skedulo solving and how is that benefiting you?** The application replaces manual effort. Scheduling, allocating and running appointments have been much easier with Skedulo with little to no error. ### 12. Skedulo Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Skedulo?** We like that it minimizes the manual and paper aspects of scheduling and managing our resources. The text messages are especially helpful since our resoruces are not inclined to check and respond to emails. **What do you dislike about Skedulo?** We use Skedulo via our Salesforce application, which doesn't have the same features and functionality as the web app (i.e., scheduling optimization). There are also a lot of mouse clicks and copying/pasting, which Skedulo has minimized for us through paid enhancements. **What problems is Skedulo solving and how is that benefiting you?** Our biggest problem was how to schedule resources for hundreds of events efficiently. The previous manual paper method was prone to errors. In 2022, we anticipate having a significant increase in the number of events requiring resources, and Skedulo will help us manage the additional resources needed. ### 13. Good solution for appointment scheduling integration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2022 **What do you like best about Skedulo?** The Skedulo APIs made it fairly straightforward to integrate with existing systems. We were able to easily connect from our own applications to create scheduled appointments. We also liked how Skedulo can support multiple geographies. **What do you dislike about Skedulo?** For us, the field service piece was not super necessary and so we do not use it at this time. **What problems is Skedulo solving and how is that benefiting you?** Appointment scheduling and dispatch. ### 14. Skedulo Makes Business Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Richard C. | Inside Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Skedulo?** The ease of use. Scheduling and booking have never been easier. **What do you dislike about Skedulo?** The interface can at times be confusing. **Recommendations to others considering Skedulo:** Skedulo makes booking and organization simple. If you would like to save time on day to day scheduling I highly reccomend Skedulo. **What problems is Skedulo solving and how is that benefiting you?** Scheduling appointments is easy. Simply being able to slot appointments in saves times ### 15. Skeduleo is very easy to learn and use. **Rating:** 5.0/5.0 stars **Reviewed by:** Angelia G. | Dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Skedulo?** I like how it assigns medics to a call. I appreciate the colored-coated icons. **What do you dislike about Skedulo?** The least helpful is that it doesn't give an ETA distance from one location to another. **What problems is Skedulo solving and how is that benefiting you?** I'm really am not having any problem and don't think I'm benefiting financially personally. **Official Response from Danielle Barbour:** > We are so glad you liked the product. We really appreciate your feedback and will continue to make sure that all future shipments meet or exceed customer expectations. ### 16. No fuss, use-friendly application that delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2021 **What do you like best about Skedulo?** the Skedulo interface is simple and doesn't lag **What do you dislike about Skedulo?** I don't dislike the app as it is helpful in my role **What problems is Skedulo solving and how is that benefiting you?** The ease of use in booking my team and ensuring that my team's schedules are set is just as convenient as looking at your mobile calendar. **Official Response from Danielle Barbour:** > Thank you for taking the time to share your thoughts on our product! We really do appreciate hearing from customers like yourself and will make sure that any feedback we receive goes straight into consideration. If there is anything else at all regarding this matter, please don't hesitate in reaching out via email (productfeedback@skedulo.com). ### 17. Great software that is still growing **Rating:** 3.0/5.0 stars **Reviewed by:** Jack H. | System Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2021 **What do you like best about Skedulo?** The visibility in the swimlane - being able to oversee our workforce to be more on top of patient care and staff managment **What do you dislike about Skedulo?** The skedulo mobile app has frequent connection difficulties often failing for staff in the field. Additionally, our company often needs to utilise shorter visits (e.g. 15 mins) and a large amount of daily jobs, where the platform seems to struggle on these timescales. Recurring schedules are also not easily managed/edited or extended. **What problems is Skedulo solving and how is that benefiting you?** Visualizing our daily field services with greater precision has allowed us to address many inefficiencies, such as reducing travel distances/costs. ### 18. Sr. ProducT Manager **Rating:** 3.5/5.0 stars **Reviewed by:** Nick N. | Sr. Technical Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Skedulo?** Configuration through Salesforce and APIs **What do you dislike about Skedulo?** UI is slow and not customizable to business needs **Recommendations to others considering Skedulo:** Provide more customizability with the UI. **What problems is Skedulo solving and how is that benefiting you?** Across country scheduling with our virtual clinic **Official Response from Danielle Barbour:** > Thank you so much for your review. Skedulo is adding extra options for customization through the List Views feature. You can read more about it here (https://support.skedulo.com/hc/en-us/articles/360003643756-List-View-Management-beta-). ### 19. It has been better than most other apps I've used for working remotely **Rating:** 4.0/5.0 stars **Reviewed by:** Robert B. | Registered Nurse, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Skedulo?** I find it helpful that the office can make real time changes that occur in the field e.g. timeslot changes or new patients. **What do you dislike about Skedulo?** I dislike my inability to 'undo' a job in progress. Sometimes 'in progress' is accidently pressed when attempting to select an 'action'. **Recommendations to others considering Skedulo:** It's a great product. Just make sure you have a good communication line in place with the administrator if you're in a job where changes need to be made while you're working. **What problems is Skedulo solving and how is that benefiting you?** Skedulo has assisted me with time management. ### 20. Skedulo highs and lows **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2021 **What do you like best about Skedulo?** I love that the program is clear, color-coded and easy to understand. **What do you dislike about Skedulo?** I dislike that the program designates a set starting point for all resources and doesn't update in real time based on actual location. **What problems is Skedulo solving and how is that benefiting you?** Skedulo helps by distinctively being able to determine what is going on with all resources at all times. **Official Response from Danielle Barbour:** > Thank you so much for your review. If you’re open to discussing this further, please reach out to productfeedback@skedulo.com to share your experience regarding dynamically updating the "starting point" and our team will follow up. ### 21. Wonderful product, fantastic support **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa F. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Skedulo?** From sales to implementation and ongoing support, we've had such a wonderful experience with Skedulo. They make the time to connect with us and genuinely pay attention to our issues. I love knowing that we have an advocate for our needs. **What do you dislike about Skedulo?** Some of the functionality that should be "standard" isn't. However, with every issue we've run into, our support team has worked with us toward resolution. As I mentioned before, I genuinely feel like our support team is invested in advocating for our success. **What problems is Skedulo solving and how is that benefiting you?** We're currently working on tweaking some functionality on job offers to customize messaging that resources see. Making these changes will allow us to improve our efficiencies by getting the appropriate information in front of our resources. ### 22. Clinic scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Diane K. | Virtual Clinic Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Skedulo?** It is really easy to add unavailable time under the calendar. **What do you dislike about Skedulo?** Swimlane visibility. If the view were larger, it would be easier to see. It works properly just looking for ease of visibility. It would be great to have a different view. **What problems is Skedulo solving and how is that benefiting you?** All is good! No problems, team is quick to resolve. N financial benefit. ### 23. Powerful dynamic neat scheduling console yet no identity to feel associated with **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2022 **What do you like best about Skedulo?** I like how fast and convenient the scheduling feature is. I like the automation. It helps me with manpower cost. Very high efficiency. **What do you dislike about Skedulo?** I feel like there's no unique feature. It's like every competitor. It's why I mentioned no identity to associate with **What problems is Skedulo solving and how is that benefiting you?** Scheduling, workforce collaboration, real-time assignment and updates **Official Response from Danielle Barbour:** > We appreciate your feedback. If you’re open to discussing this further, please reach out to productfeedback@skedulo.com to share your experience and our team will follow up. ### 24. Gets the job done! **Rating:** 5.0/5.0 stars **Reviewed by:** Samyra B. | Dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Skedulo?** Skedulo makes dispatching very easy. I like having everything I need to dispatch on one screen. **What do you dislike about Skedulo?** I dislike when Skedulo crashes because it makes dispatching very difficult. **What problems is Skedulo solving and how is that benefiting you?** Skedulo allows me to dispatch responders to patients in a second, which in turns allows our business to continue to thrive. ### 25. Review of Skedulo **Rating:** 4.0/5.0 stars **Reviewed by:** Courtney G. | Administration/ rostering of resources, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Skedulo?** That it is integrated with salesforce and is very easy to use from one database to the other. Able to capture a lot of data on Skedulo. Easy way of rostering staff to jobs. Easy to update staffs availability and unavailability. Easy to modify days, times, resources. Jobs are sent to resources are sent in real time. Job numbers are easy to follow. Screen layout is easy to follow and understand. Use of tags and being able to filer out certain requests for resources. real time job statuses. view of total travel time, total time scheduled and average travel time. Swim lane snapshots, being able to push or TXT resources to notify them of checking in/ out or updates to jobs. Calendar view of ongoing bookings provides a great snapshot of reoccurrence days. **What do you dislike about Skedulo?** From a resource perspective it is slow and glitchy. As we use NDIS if a mistake has been made and the incorrect line item has been used you can not change to the correct line item attached to the clients account. You cant 'rollover' supports when the reoccurring job has ended. Some of the pop up errors do not indicate what problem is occurring. **Recommendations to others considering Skedulo:** being cautions of not adding to much 'out of the box'. Over the years it has slowed down the system from both a resource and administration perspective and causes implications around WH&S. Recommend it for the amount of features Skedulo provides. **What problems is Skedulo solving and how is that benefiting you?** WHS with resources. Rostering staff, the casual workforce are able to send updates of availability to administrators in real time. Passing on information to the resources quickly and efficiently from the clients attached to the jobs. Travel time to and from jobs. efficient and effective billing to clients NDIS plans. Job numbers are easy to follow. ### 26. Invaluable tool for mobile workers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Skedulo?** Ease of use, clean design, integrates with Salesforce well. Able to capture appointments in real time and see if anything needs attention. Tags also help us find the resource we need for a job all in one place. Availability tracking and utilization tracking is possible with Skedulo. Integration with navigation helps resource find where they need to go without leaving the app. **What do you dislike about Skedulo?** Availability needs tailoring to work; it isn't set up out of the box. Sometimes, users experience glitches in the field and need to reset the app/ phone. Early on, we were having issues with android users. Seems optimized for iOS. Cancellation of appointments has limited reasons that often do not fit the description of cancellation. Stacking appointments (two at the same location) is sometimes difficult to see on the swimlane and the actual time tab. I also wish there were notifications available. Activites tab is not utilized. A wider view of swimlanes (monthly) would benefit admins. **Recommendations to others considering Skedulo:** Have a demo and request availability patterns from the get go. Also be wary of large workforces as licenses need to be discussed. Logging in is a pain for some technologically challenged workers. Work with the Skedulo team to build the interface needed to run Skedulo- for our application, it took about a month of building. **What problems is Skedulo solving and how is that benefiting you?** Able to streamline appointments and save time scheduling. All information needed for the worker is in the app, which has decreased mistakes and increased productivity on both ends. Attachments also allow all required documents in one place, which can be viewed when needed. Skedulo has improved oversight on appointments for our operations team. ### 27. Great Product for Business!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about Skedulo?** Very easy to use and efficient! Never have I been able to schedule my clients so easily! **What do you dislike about Skedulo?** Sometimes i have to reload the page in order to find a city. **What problems is Skedulo solving and how is that benefiting you?** I am solving problems by booking my clients with the correct appointments. This makes my life a lot easier with bookings. ### 28. I would suggest Skedulo to anyone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Skedulo?** I like that I can assign multiple Patients at once. **What do you dislike about Skedulo?** The map places me after every edit away from the location Im working in. **Recommendations to others considering Skedulo:** Easy to learn **What problems is Skedulo solving and how is that benefiting you?** I like how I dont have to bounce between multiple screens. I like these benefits ### 29. Skedulo is great but there is room for improvement here and there **Rating:** 4.0/5.0 stars **Reviewed by:** Graham R. | Service Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2021 **What do you like best about Skedulo?** I like the fact Skedulo reduces the time needed to schedule work for my team. It has a modern and easy to use interface on the desktop which makes my scheduling work more enjoyable. I also like the fact I am able to run off informative reports about the work my team is doing. I also appreciate Skedulo release updates to the system with improvements. **What do you dislike about Skedulo?** I find the mobile app is not as stable and reliable as it could be. At times, we get sync errors resulting in records not being updated properly. These seem to be caused when mobile data is patchy. The app doesn't seem to work very well when it is offline - I have raised this to the support team and I am aware this is being looked at. **Recommendations to others considering Skedulo:** I would recommend others to study Skedulo's support pages thoroughly as the system has a lot of functionality compared to other systems which can seem daunting at first but the support pages helped me get a better grip of the system's functionality. **What problems is Skedulo solving and how is that benefiting you?** In my role, I schedule quite a large number of jobs each week and I also support my colleagues with using the system. I find Skedulo saves quite a lot of time spent on scheduling of work in comparison to the system I used to use. ### 30. Skedulo Works! **Rating:** 4.5/5.0 stars **Reviewed by:** Jan C. | Management Information Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2021 **What do you like best about Skedulo?** Our users find Skedulo a modern and a dynamic application. They appreciate the modern and responsive user interface and the reduced time it takes to schedule & complete internal recording processes. As a Systems Manager, I appreciate Skedulo's flexibility within their professional services team. Implementing Skedulo within our organisation involved not only the core scheduling functionality but also involved quite a few customisations. The team has been very helpful in exploring how we could revise our internal processes to best work with Skedulo. **What do you dislike about Skedulo?** I would prefer to have a clearer oversight of upcoming features & updates - product roadmap. I am aware Skedulo is a dynamic company constantly working on the product to bring new features - both included in core subscription and as paid addons. I would find it helpful to have a better foresight of planned updates and product road map so that I can consider these in our internal implementation plans. **What problems is Skedulo solving and how is that benefiting you?** Simplifying scheduling processes resulting in reduced time needed to schedule and reduced amount of staff needing to do it. ### 31. Overpromised under delivered **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Skedulo?** I like the ux design for the web app and the fact that the tools represent a full suite **What do you dislike about Skedulo?** The syncing issues with our system have made our launch with y'all difficult **Recommendations to others considering Skedulo:** Make sure it is replacing all your needs, syncing with an existing system is an issue **What problems is Skedulo solving and how is that benefiting you?** We are using it as a operations and logistics tool for on demand medical professionals to visit patients in their home. Skill based routing has been realized through y'all ### 32. Skedulo Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about Skedulo?** Linking to google maps so you can travel to the next persons house. **What do you dislike about Skedulo?** Nothing so far, I am enjoying the app so far. **What problems is Skedulo solving and how is that benefiting you?** Sometimes the data doesn't save when I am on the offline feature. I also find this a benefit. ### 33. It is nice to work with but it would be helpful if different types of apts could be color coded. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Skedulo?** I like that time zones for patients can be converted to their time zone. **What do you dislike about Skedulo?** I do not like that we have to use two separate systems, Skedulo to schedule and Athena to see the charts. Would be nice if it was all one program. **What problems is Skedulo solving and how is that benefiting you?** Patients are notified of their apt in their time zones which is really nice to have. We have had issues with notifications being sent too early or not at all. **Official Response from Danielle Barbour:** > We appreciate your feedback. Integrations with EMR/EHRs, such as Athenahealth, can be accommodated and are custom built. Please reach out to your CSM if you have any further integration questions. ### 34. Sr. Business Operations Manager-Mobile Phlebotomy **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Skedulo?** It is very user-friendly and basic. We are able to filter and pull reports on all fields. **What do you dislike about Skedulo?** Missing some basic features. Hard to get in touch with the team when there are issues. Still requires alot of manual work by our team. **What problems is Skedulo solving and how is that benefiting you?** We are scheduling and dispatching resources to complete mobile blood draws for patients. The benefits are ease of use. **Official Response from Danielle Barbour:** > We know how important it is for you to share your experience, so thank-you! If there's anything else about our product or service that could use improvement please feel free contact us at productfeedback@skedulo.com and our team will get back with you as soon possible. ### 35. Skedulo works well on the computer but sometimes it has minor issues on the mobile app. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2021 **What do you like best about Skedulo?** Skedulo is helpful in viewing all the jobs rostered and edit the jobs. Great platform to view all the jobs in different regions. **What do you dislike about Skedulo?** The least helpful feature about Skedulo would be that it sometimes randomly crashes and have to keep refreshing to view changes. **What problems is Skedulo solving and how is that benefiting you?** Skedulo helps keep track of the jobs throughout the day. It benefits the overall performance of the company as we are able to keep track of where the jobs are at. We are able to keep track of availabilities of staffs. ### 36. Too many steeps and not enough information to dispatch a call **Rating:** 1.5/5.0 stars **Reviewed by:** Clint E. | Dispatcher, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Skedulo?** The coverage maps and zones help with dispatching **What do you dislike about Skedulo?** There is no responder listed on the calls on the main page **What problems is Skedulo solving and how is that benefiting you?** None **Official Response from Danielle Barbour:** > We're sorry to hear about your recent experience. Please reach out through our customer service team on supporter chat, they will be best equipped for this situation and resolve it quickly! ### 37. Easy to use, great tool for scheduling. Highly professional & supportive customer care/tech team. **Rating:** 5.0/5.0 stars **Reviewed by:** Nipun C. | Executive Coordinator - Scheduling, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2021 **What do you like best about Skedulo?** An excellent user interface, easy to navigate. **What do you dislike about Skedulo?** Actions could be slower than expected at times. **Recommendations to others considering Skedulo:** Go for it! You won't regret your decision. Possibly the best support team comes free with the product. **What problems is Skedulo solving and how is that benefiting you?** We are making our scheduling and rosters organized by using Skedulo. ### 38. Skedulo has been an interesting App to use **Rating:** 3.5/5.0 stars **Reviewed by:** Benjamin S. | Rostering Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Skedulo?** I like that you can "Bookmark" presets so you don't need to keep selecting the options you need. **What do you dislike about Skedulo?** When a "Recurring Job" has been created and you need to delete it you have to delete each Job one by one. **Recommendations to others considering Skedulo:** Take your time with learning the app. It can and will be an asset. **What problems is Skedulo solving and how is that benefiting you?** Bulk Dispatching is helpful and is an excellent way to double check that everything is dispatched. ### 39. Skedulo can lag and is too dependent on excellent data connection **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Skedulo?** Skedulo allowing to have availabilities, leave and rosters in one place is great. Being able to link rosters directly to participant supports is very useful too. **What do you dislike about Skedulo?** Connectability, issues with connection for the web app and mobile app. Often causing refresh being required multiple times per day. Rosters are too focused on the client and not the resource. Building resource rosters knowing they have contract hours covered requires cross checking and use of external data to Skedulo. **Recommendations to others considering Skedulo:** Consider the purpose of the product prior to engaging in the product. **What problems is Skedulo solving and how is that benefiting you?** Benefits are being able to have a smaller team able to roster across the wider business by use of tags. ### 40. Makes scheduling simple and verifying employee's are in store in real time. **Rating:** 4.0/5.0 stars **Reviewed by:** Balpreet B. | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Skedulo?** Easy to view schedule -- Helps determine store by store data. Helps auto staffing as well. Also we get texts if someone forgets to check out. **What do you dislike about Skedulo?** Sometimes the app does not always register the check in or check out causing non compliance. This is dependent on location service. Also a single page view to see my teams staffing for the month would be great. Also if there was an easier way to delete pending shifts rather than clicking on each individual box it would save a good amount of time. **Recommendations to others considering Skedulo:** Skedulo is a great platform that helps us with accountability in retail and making wiser decisions with staffing. **What problems is Skedulo solving and how is that benefiting you?** Building out schedules has become easier with the Skedulo app - especially as we expand the team. We also calculate hours per appointment per store location based on Skedulo data. This helps us determine whether the store needs to be staffed full time or just part time. ### 41. Skedulo does its job but could use some improvements. **Rating:** 2.5/5.0 stars **Reviewed by:** Brandon T. | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Skedulo?** Skedulo is a fairly simple to use system. Its allows for easy scheduling. The sales force integration makes the product that much more desirable becuase it allows for really strong record keeping while reviewing and preveiwing shifts. In additon, taking advatage of the location services to verify that employee's are at the job site is very valuable. Priort to taking advantage of this feature we had issues with team members being dishonest regarding the time they actually arrived at work. Now with Skedulo, I am able to verify their location without being at the job site in person. **What do you dislike about Skedulo?** It takes a long time to schedule even just a week of shifts. Each shift takes a very long time to load. In addition, deleting shifts is very difficult becuase it is time consuming. There are some glitches on the ipad when using Skedulo as a employee. Often times, users will check-in or check-out of their shift but it doesnt sync that information into the system. This can cause an employee to have to double check if their check-in or check-out has gone through by having to log out and then log back in again. **Recommendations to others considering Skedulo:** Its a good product if you a bit of extra time to spend on scheduling. It is good to use for a larger organization becuase it allows for all of the tracking to be done in reports through the integration of a CRM like Salesforce. I would reccomend being prepared for the amount of time it takes to schedule a shfit in skedulo. It definitley does require a minimum of 1 hour to schedule and team of 10, 40 hours per week. **What problems is Skedulo solving and how is that benefiting you?** Its a simple way to be able to schedule everyone and have them be able to see their schedule on the other end. The other problems we are solving are ones related to being onsite while checking in to work. Prior to utilizing Skedulo's location services, we were unable to verify location without being at the location. Now we can verify remotley where our staff is. ### 42. Amazing Software Platform for Integrative Healthcare. **Rating:** 5.0/5.0 stars **Reviewed by:** Shashi G. | VP, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Skedulo?** The ease of being able to utilize the software on multiple platforms along with the ease of being able to pull necessary reports is one of the best and unique features of skedulo. Skedulo is really way ahead of others in terms of their technology-specific to healthcare. It has been really helpful for our team to utilize this platform in order to be able to schedule in real-time rather than having to go back and forth with a healthcare provider to schedule a visit out. **What do you dislike about Skedulo?** It's hard to really dislike anything too much within Skeudlo. I think maybe the biggest challenge or dislike that I might have at times is where we might have to unnecessarily maneuver through potentially a few extra steps in order to reach the main section you were wanting to go to. I think there might be some opportunity to remove a few of these steps in order to make it even more convenient and easy to utilize. The other potential dislike is not having frequently automated or included updates within the system more periodically. It seems like we have to always request for a lot of the updates or changes which at times is delayed due to associated costs every time an update is requested. **What problems is Skedulo solving and how is that benefiting you?** Scheduling of patients to clinicians. This is something that many in healthcare have issues with but Skedulo has been able to truly change this and provide a more user-friendly interface for the user. We have been able to resolve challenging scheduling situations. We have been able to continue to rely on Skedulo for quick updates and utilization based on our needs, this has allowed us to improve our processes and implement quick changes required in our fast-paced and time-sensitive field. Skedulo is a key piece to our success and will continue to be a huge part of further success. ### 43. Using Skedulo to help Manage a remote workforce. **Rating:** 5.0/5.0 stars **Reviewed by:** Isfand C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Skedulo?** I like how versatile the program is. It almost seems like it was catered to our services. The application is very versatile and adaptable to our needs managing a remote work force. It is user friendly for our staff along with the members of our remote workforce. It's integration into our CRM has made it easy for us to integrate every aspect of the business to the application. I also like the ability to view the workforce schedule in different views so it easily adapts to our needs. The tags function is also very useful as we're able to accommodate the needs of our clients along with the needs of our remote workers . Skedulo has helped us deliver a seamless service for our clients while accommodating our cleaning staff. **What do you dislike about Skedulo?** Sometimes I need to refresh the page but it's a very minor issue and not something we worry about often. There are also certain errors from time to time that require us to refresh the page but there has been no issue that could not be fixed by simply refreshing the browser. **Recommendations to others considering Skedulo:** I would recommend Skedulo to anybody looking for an organized and efficient way to manage a remote workforce or larger workforce. I would say it's ease of use and reliable platform makes it a great tool for any business . **What problems is Skedulo solving and how is that benefiting you?** We run a remote workforce and being able to schedule in different cleaners and keep our workforce concise has been a game changer. Skedulo's ability to adapt to salesforce has also allowed us to keep a very efficient, streamlined process from customer interaction and booking all the way to dispatching a cleaner for a job. Skedulo has helped integrate the needs of our cleaners and our clients on a centralized application. ### 44. Makes life easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Brent D. | Care Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Skedulo?** the simplicity of use. We have many contractors and all are able to navigate it and it has made our internal systems far better. Before Skedulo, we used spreadsheets, which have their own flaws. One of the best features of Skedulo is that it has allowed us to scale our business. We have multiple teams of people who use it for different purposes and all benefit greatly from it. Whether it is a sales team looking for available workers to fill a job or a scheduling team looking to engage our workforce, Skedulo makes it all easier. **What do you dislike about Skedulo?** When it comes to the mobile app, The pictures and location services cause the most problems (albeit not extreme). When our workforce uses the mobile app, they do run into issues from time to time. One of the biggest complaints that I hear is that Skedulo does use a lot of data to function. Again, the issues are small compared to the positives. **Recommendations to others considering Skedulo:** Take the time to get to know the software to the best of your ability. I was fortunate to have a very solid foundation when I joined this company, but there is always more to discover. If you would like to make your life easier when it comes to Skeduling, this is the app for you! **What problems is Skedulo solving and how is that benefiting you?** -Mass scheduling has been made easy. Skedulo has enabled us to operate and provide flexibility to our contractors. We have a workforce of 200 contractors, all with their own schedules, needs, and personal lives. Without Skedulo, I am not sure that we would be able to scale our business simply due to the fact that it would take a lot to manage. Another problem that has been solved is office Morale. When a team is able to function with simple software, we get along better :) ### 45. Skedulo has an intuitive user interface and extensive support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about Skedulo?** Skedulo can help customize solutions to fit my organization's needs. **What do you dislike about Skedulo?** It takes a while to understand the entire offering of Skedulo's capabilities and documentations are sometimes not sufficient. **What problems is Skedulo solving and how is that benefiting you?** I'm using Skedulo to optimize resource allocation and support scheduling. **Official Response from Danielle Barbour:** > We always love hearing from our customers, especially when they give us such glowing reviews. It's what keeps the lights on at Skedulo! We're working hard to create an easier way for new users so that everyone can enjoy using this tool as much as possible without frustration or worry about learning how it works just yet. ### 46. Skedulo is very user friendly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2021 **What do you like best about Skedulo?** The look when using it. Very easy on the eye. **What do you dislike about Skedulo?** It sometimes can be a little slow, especially when locking in jobs but this is a minor dislike. **Recommendations to others considering Skedulo:** It's very easy to learn to use and extremely user friendly. **What problems is Skedulo solving and how is that benefiting you?** The ability to lock in jobs has really saved time in terms of working on future weeks. A real time saver. ### 47. Nice Product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Skedulo?** Clean interface, they can build a custom deployment. **What do you dislike about Skedulo?** It's a bit tricky to work with Skedulo to create a custom deployment. **What problems is Skedulo solving and how is that benefiting you?** We needed dispatching software that took into account travel tem. ### 48. Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Janeisy R. | Skedulo Support Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Skedulo?** What I like best about Skedulo is the Optimizing it runs smooth and fast. **What do you dislike about Skedulo?** I honestly don't dislike anything about Skedulo. **Recommendations to others considering Skedulo:** Definitely consider Skedulo it was the best choice for our company. **What problems is Skedulo solving and how is that benefiting you?** I was manually having to schedule appointments. It reduces a lot of manual time consuming work. ### 49. Skedulo initial reviews **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Skedulo?** The organization, for calls, via a zone split and sort system. **What do you dislike about Skedulo?** The system does not have a sort drop-down for time to be seen in order of appearance or scheduling. **What problems is Skedulo solving and how is that benefiting you?** n/a **Official Response from Danielle Barbour:** > We’re sorry to hear about your experience. Feedback is essential to help us make our product better, if you're open to discussing this further, please reach out to productfeedback@skedulo.com to share your experience and our team will follow up. ### 50. Recommending Skedulo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Skedulo?** Integration has been smooth and the working with the product and engineering team is fun **What do you dislike about Skedulo?** Webhooks can have more filters and prevent spamming for every change **What problems is Skedulo solving and how is that benefiting you?** Scheduling between patients and customers ## Skedulo Discussions - [What's the difference between Mobile Workforce Management and Field Service Management?](https://www.g2.com/discussions/mobile-workforce-management-v-field-service-management) - 2 comments, 1 upvote - [How do I assign](https://www.g2.com/discussions/30718-how-do-i-assign) - 1 comment, 1 upvote - [View Skedulo pricing details and edition comparison](https://www.g2.com/products/skedulo/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-06-03+11%3A44%3A54+-0500&secure%5Bsession_id%5D=d7d9e9f9-8739-4b23-b7a0-dd7de40e0abc&secure%5Btoken%5D=95b0043eff8b61e772ec5d64757a10f3748c26b208a887c5709d165e4c350ba6&format=llm_user) ## Skedulo Integrations - [Azure Logic Apps](https://www.g2.com/products/azure-logic-apps/reviews) - [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) ## Skedulo Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top Skedulo Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (972 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (362 reviews) - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews)