Skalin Pros and Cons

Customer Success Managers value the reports they receive in their newsletters, allowing them to prioritize their actions.

From a management perspective, it's straightforward to update, configure, and import data.

Most importantly, the ability for us to change the health score criteria on our own allows us to make adjustments as needed, without having to ask Skalin for help every time.

Skalin is exceptionally user-friendly. Its simplicity ensures quick set-up and implementation for both administrators and users. The onboarding team answered our questions quickly. We were able to start using the health score as soon as the criteria were entered. Review collected by and hosted on G2.com.

We already have a CRM with a lot of information about our customers. As Skalin's health score is much more effective when the CSMs log on every day and update the information about their customers, change management is necessary to deal with another tool to help the CSMs with following their customers. Review collected by and hosted on G2.com.

Skalin is a very good complement to our Hubspot CRM, which was not enough for us to have a precise idea of the health of our accounts and detect warning points. Additionally, the team is really attentive to our feedback and the product evolves quickly.

The best:

- The focus on the needs of the Customer Success team.

- The ability to weight a client's score with multiple criteria.

- The responsiveness and availability of the team, and that it is a French company.

- The tracking of the different phases of onboarding and run for each client. Review collected by and hosted on G2.com.

There is a lack of native integration with Freshdesk, but this was quickly resolved through specific configuration. Review collected by and hosted on G2.com.

Excellent CS Platform. Skalin is a comprehensive and powerful tool that streamlines and optimizes customer follow-up, making it an invaluable asset in the day-to-day operations of our teams. I highly recommend it to anyone! Skalin was seamlessly integrated, with rapid connections to various internal tools like Salesforce, Gmail, Zendesk, and BackOffice. The customizable Healthscore provides a quick overview of account health, while the comprehensive history of exchanges and activities offers a holistic view of each account, ideal for personalized customer monitoring. Playbooks automate routine CSM tasks such as usage reminders and interaction prompts, freeing up valuable time for other tasks. Thanks to its user-friendly interface and straightforward design, the tool was swiftly implemented within the team. Review collected by and hosted on G2.com.

I did not see any downside to Skalin for our use. Review collected by and hosted on G2.com.

Simple, effective customer follow-up. I use it daily, and frankly, I can't imagine working without it. I've configured everything in Skalin to ensure optimal onboarding for all my customers, making it the cornerstone of my daily workflow. The management of playbooks, the display of daily tasks, the ability to create my own customer journeys—all these features are invaluable. Additionally, the recording of customer interactions is clear and concise. The health score provides a quick overview of where the customer stands, while tags offer immediate access to critical customer information. The activity history on each customer file is also incredibly useful. Lastly, the prompt response to every email sent to the team is truly appreciated! Review collected by and hosted on G2.com.

nothing at the moment except the frame of the tags which come out of the page when I add them ;) Review collected by and hosted on G2.com.

In just a few clicks, I have centralised information for one customer and for all customers as a whole, as well as segmentation information. What's more, it's very visual and easy to use. Review collected by and hosted on G2.com.

Once you've got a taste for it, you can't do without it! Review collected by and hosted on G2.com.

Game Changer for our CSM job. Centralising all the information we need to perform our Customer Success function, on a platform that's easy to deploy and use on a day-to-day basis. Review collected by and hosted on G2.com.

Nothing specific, the team is reactive when we ask for new features. Review collected by and hosted on G2.com.

very smooth for implementation with our existing tools (Hubspot/zendesk/0365) - 1 day for integration without dev. competency except for tracking usage API.

1h to train my team and very intuitive to use.

Customer Support really available and accurate

My team use SKALIN for the day to day business and monthly or quaterly review Review collected by and hosted on G2.com.

helpcenter documentation could be more rich Review collected by and hosted on G2.com.

Great tool! Skalin saves us a significant amount of time and facilitates the establishment of long-term projects for our customer care assignments. It also allows us to anticipate and manage future renewals as efficiently as possible. Overall, we are extremely satisfied with the tool! Integration was swift. The product is incredibly user-friendly and intuitive! We use it on a daily basis, and the task and playbook features are meticulously designed, enabling us to track progress and strategise our next customer care actions effectively. Review collected by and hosted on G2.com.

Nothing to complain about, the tool is great and there are new features being added all the time. Review collected by and hosted on G2.com.

Skalin allows us to have a proactive approach towards our customers. Once set up, it requires minimal maintenance ! Review collected by and hosted on G2.com.

I feel like it would benefit Skalin users if more excel or csv exports were made available. Review collected by and hosted on G2.com.

We've been using Skalin for a few months now, and we are extremely satisfied with it. It has allowed us to organise our CSM team effectively and maintain 360° visibility of all our accounts. No more spreadsheets and HubSpot. Review collected by and hosted on G2.com.

The capacity of personalisation can be a bit limited. Review collected by and hosted on G2.com.