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Skalin Reviews & Product Details - Page 2

Skalin Overview

What is Skalin?

Skalin helps B2B SaaS better onboard, engage and grow their customers with its 360° view, AI-powered Health Scores and powerful automation capabilities. Main Features: → Opportunities & threats in a single 360° Customer view → Health score to prevent churn and boost upselling → Smart alerts for shifting from reactive to proactive → Playbooks for delivering Success at scale 💻 More info: https://www.skalin.io/ 📅 Book a demo: https://www.skalin.io/book-demo

Skalin Details
Product Website
Discussions
Skalin Community
Languages Supported
English, French
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Product Description

Skalin calculates your customer health score and alerts you as needed. With Skalin, your team can be more proactive, save time, and generate more revenue. 1️⃣ 𝗔𝗻 𝗮𝗹𝗹-𝗶𝗻-𝗼𝗻𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘈𝘭𝘭 𝘺𝘰𝘶𝘳 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘥𝘢𝘵𝘢 𝘢𝘤𝘤𝘦𝘴𝘴𝘪𝘣𝘭𝘦 𝘰𝘯 𝘰𝘯𝘦 𝘱𝘭𝘢𝘵𝘧𝘰𝘳𝘮 𝘵𝘩𝘢𝘯𝘬𝘴 𝘵𝘰 𝘰𝘶𝘳 𝘯𝘢𝘵𝘪𝘷𝘦 𝘪𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘪𝘰𝘯𝘴. ✔️ 360° customer view: View key information at a glance from your CRM, email, and your application’s back office. ✔️ User engagement metrics: Identify your platform’s active users and see who is moving away from your product. ✔️ Time savings: No more having to log tracking data manually! Our customers save an average of 4 hours each week. 2️⃣ 𝗛𝗲𝗮𝗹𝘁𝗵 𝘀𝗰𝗼𝗿𝗲 𝘁𝗼 𝗽𝗿𝗲𝘃𝗲𝗻𝘁 𝗰𝗵𝘂𝗿𝗻 𝗮𝗻𝗱 𝗯𝗼𝗼𝘀𝘁 𝘂𝗽𝘀𝗲𝗹𝗹𝗶𝗻𝗴 𝘖𝘶𝘳 𝘈𝘐 𝘥𝘦𝘵𝘦𝘤𝘵𝘴 𝘵𝘩𝘳𝘦𝘢𝘵𝘴 𝘢𝘯𝘥 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘸𝘪𝘵𝘩𝘪𝘯 𝘺𝘰𝘶𝘳 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘱𝘰𝘳𝘵𝘧𝘰𝘭𝘪𝘰. ✔️ Easy to set up: Our score detects the variables that really matter and automatically calibrates the algorithm for each customer segment. ✔️ Easy to customize: Our algorithms can factor in specific business indicators to narrow in on what matters to your users. ✔️ Quick return on investment: Proven results within just 3 weeks of activation. 3️⃣ 𝗦𝗺𝗮𝗿𝘁 𝗮𝗹𝗲𝗿𝘁𝘀 𝗳𝗼𝗿 𝘀𝗵𝗶𝗳𝘁𝗶𝗻𝗴 𝗳𝗿𝗼𝗺 𝗿𝗲𝗮𝗰𝘁𝗶𝘃𝗲 𝘁𝗼 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝘖𝘶𝘳 𝘚𝘮𝘢𝘳𝘵 𝘈𝘨𝘦𝘯𝘵 𝘥𝘦𝘵𝘦𝘤𝘵𝘴 𝘤𝘩𝘢𝘯𝘨𝘦𝘴 𝘪𝘯 𝘵𝘩𝘦 𝘴𝘵𝘢𝘵𝘶𝘴 𝘰𝘧 𝘺𝘰𝘶𝘳 𝘢𝘤𝘤𝘰𝘶𝘯𝘵𝘴 𝘢𝘯𝘥 𝘬𝘦𝘦𝘱𝘴 𝘺𝘰𝘶 𝘪𝘯 𝘵𝘩𝘦 𝘬𝘯𝘰𝘸. ✔️ Custom alerts: Detect risky behaviors and send notifications the way that works for you. Get reminders about key deadlines. ✔️ Performance reports: Create consistency in your user monitoring, safeguard your future revenue, and reach your targets. ✔️ Collaboration: Share your account strategies easily with the entire team. Effortlessly keep your CEO in the loop.


Seller Details
Seller
Skalin
Year Founded
2020
HQ Location
Paris, FR
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
Description

𝗦𝗸𝗮𝗹𝗶𝗻 𝗶𝘀 𝗮 𝗻𝗲𝘅𝘁-𝗴𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘀𝗽𝗲𝗰𝗶𝗳𝗶𝗰𝗮𝗹𝗹𝘆 𝗯𝘂𝗶𝗹𝘁 𝗳𝗼𝗿 𝘀𝘁𝗮𝗿𝘁𝘂𝗽𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗮𝗰𝗰𝗲𝗹𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗽𝗵𝗮𝘀𝗲. 𝗣𝗼𝘄𝗲𝗿𝗲𝗱 𝗯𝘆 𝗔𝗜, 𝗶𝘁 𝗱𝗲𝘁𝗲𝗰𝘁𝘀 𝗮𝘁-𝗿𝗶𝘀𝗸 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘁𝗼 𝗽𝗿𝗲𝘃𝗲𝗻𝘁 𝗰𝗵𝘂𝗿𝗻. 𝗪𝗶𝘁𝗵 𝗦𝗸𝗮𝗹𝗶𝗻, 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗰𝗮𝗻 𝗯𝗲 𝗺𝗼𝗿𝗲 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲, 𝘀𝗮𝘃𝗲 𝘁𝗶𝗺𝗲, 𝗮𝗻𝗱 𝗴𝗲𝗻𝗲𝗿𝗮𝘁𝗲 𝗺𝗼𝗿𝗲 𝗿𝗲𝘃𝗲𝗻𝘂𝗲.


Nicolas G.
NG
Overview Provided by:

Recent Skalin Reviews

Guillaume C.
GC
Guillaume C.Mid-Market (51-1000 emp.)
5.0 out of 5
"An absolute must-have for CS teams"
Game Changer for our CSM job. Centralising all the information we need to perform our Customer Success function, on a platform that's easy to deplo...
Becky R.
BR
Becky R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great Customer Success platform"
Customer Success Managers value the reports they receive in their newsletters, allowing them to prioritize their actions. From a management perspe...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"SKALIN became the "real" reference views of our customers for daytoday, monthly or quaterly review"
very smooth for implementation with our existing tools (Hubspot/zendesk/0365) - 1 day for integration without dev. competency except for tracking ...
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Skalin Media

Skalin Demo - Opportunities & threats in a single 360° Customer view
→ Unify customers data across your tech stack → Get a true 360° view of your Customers
Skalin Demo - Customisable Health Scores to prevent churn and boost upselling
→ Get more with an AI-based health score → Save time with pre-configured KPIs → Set priorities based on Data
Skalin Demo - Playbooks for delivering Success at scale
→ Build automated workflows in a few clicks → Provide best-in-class customer experiences at scale → Free up your time for high value-added tasks
Skalin Demo - Project management for you and your team
→ See everything the team’s working on in one place → Standardize your team processes → Hit more milestones
Skalin Demo - Reports on shelves - Team Performance
→ Monitor your team's performance in real time
Skalin Demo - Reports on shelves - MRR & Expension
→ Track expansion and contraction at a glance
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12 Skalin Reviews

5.0 out of 5
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12 Skalin Reviews
5.0 out of 5
12 Skalin Reviews
5.0 out of 5

Skalin Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
David B.
DB
Success Partner Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Skalin?

In addition to the ergonomics of the software which is particularly pleasant, the ease of appropriation and skill development is remarkable. In a few days, Skalin has become the essential tool for managing our CSM activity, but also on a daily basis thanks to the monitoring of actions and immediate access to exchanges with customers as well as their use of our solutions. The follow-up and alert emails sent each week are also very valuable. Review collected by and hosted on G2.com.

What do you dislike about Skalin?

A good product is constantly evolving and Skalin is particularly responsive to requests for changes, so we hope soon to be able to benefit from monitoring by our teams according to the objectives defined (health score, number of interactions) as well as the ability to manage "multi-solution" customers, which is our case (need for a health score per solution in particular). Review collected by and hosted on G2.com.

What problems is Skalin solving and how is that benefiting you?

Sharing real-time information about all customers.

Direct access to exchanges (mails, telephone, meetings, other) and to the uses of our client applications.

Structuring of customer action plans according to standardized models. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Skalin?

Skalin is designed for Customer Success teams in start-ups. Skalin's team is very helpful and has implemented several features following our feedbacks. Review collected by and hosted on G2.com.

What do you dislike about Skalin?

Nothing special, the few features that were missing at first have been implemented quickly. Review collected by and hosted on G2.com.

What problems is Skalin solving and how is that benefiting you?

We can anticipate our renewals more efficiently and be more proactive with our clients Review collected by and hosted on G2.com.

Skalin